Palm Pre crazy symptoms: "phone offline", will not charge battery, will not start, error message "an error has occured that cannot be resolved"

This is a long description of a series of problems with my new Palm Pre. You may wish to search the text to find your specific issue(s). There is no solution in my post. Look for possible answers in the responses to come.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone worked great. Last night I plugged in the phone and updated the OS. After completion, I selected "Done" and went to bed.
- First Series of Issues: "Phone Offline", will not charge battery -
In upper lefthand corner of the phone there is the message "phone offline". Although the phone has been charging all night it reads "26% battery". I called the general Sprint tech support number and we tried the following things:
1) Restart phone (press and hold power button, then select "turn off". after power down, press and hold power button to power on.)
2) Reset the phone (several different ways - call tech support so that you do this correctly)
The individual at Sprint then sent me to another tech support person, presumably 2nd tier.
- Second Series of Issues: Error message "an error has occured that cannot be resolved" -
Sprint tech support person #2 also had me restart and reset the phone in a number of ways. In her words "we've tried every palm pre trick I know" and each time the phone was unresponsive. Often we received the error message "phone is offline". We did a full erase and after that the phone would no longer restart. At this point the error message came up saying "an error has occured that cannot be resolved" which referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky background with a semitransparent box over it with white text.
Sprint tech support person #2 then connected me with Palm support and the dance continued. Again we tried a whole bunch of resetting and restarting and erasing options. Palm support instructed me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. While that was happening he had me hold the "volume up" button and plug the phone into the charger. This caused a USB symbol to appear on the phone. When the file was complete I received an error message that the file couldn't run. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He then transferred me to another Palm support person who works with Mac users.
Palms tech support person #2 then informed me that I should have selected the "mac" download option on www.palm.com/rom. I verbally walked her through the whole series of webpages, telling her that it says that you need Windows (version whatever) or Mac (version whatever) but that at no time was there an option to download a different WebOS Doctor for different operating systems. After some more discussion she told me she would have to have someone call me back tomorrow.
- Third Series of Issues: phone stuck on USB symbol -
So at the moment the phone is completely useless. Not fantastic. I booted up the mac in Windows 7 and downloaded WebOS Doc and received the same error. I also ran Windows Vista virtually and received the same error. Later this afternoon I'm heading into work to try the same thing on Windows XP.
In the meantime, I got onto this forum and located a thread that provided a direct link to the necessary file:
palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
 After downloading that file, which I realized could totally be a virus, I was able to get WebOS Doc working on my computer. It required that I recharge the phone completely before beginning and now it's on the screen that says "Don't disconnect your phone" and the file is at 3% complete. Only... it's been at 3% complete for almost 30 minutes.
I am hoping that Palm will follow up with me tomorrow, but I'm leaving at 7am on a business trip and would love to have the thing working. Any suggestions are welcome, even if you can just tell me how to get the think disconnected safely before my flight tomorrow. I don't fancy getting through security with my phone wired to my laptop.
Thanks.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide

Similar Messages

  • HT1476 upgraded my IPOD 5 to iOS 7.0.2 and will not charge battery. when plugged in gives message "This cable or accessory is not certified and may not work reliably with this IPOD".

    Just Upgraded my IPOD 5 to iOS 7.0.2 and it will not charge the battery anymore.
    When I plug it in, it now gives the message "This cable or accessory is not certified and may not work reliably with this IPOD".
    Anyone else have this issue after they upgraded the iOS system?
    Thanks,

    - See:      
    iPod touch: Hardware troubleshooting
    - Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar 

  • Is Palm Zire 21 Software compatible with Palm Pre Plus Cell Phone?

    I have an older Palm Zire 21. I love all the features. However, now I am trying to consolidate my Windows (vista) Calendar with my Palm and it is not compatible. I thought I would purchase the newer Palm Pre plus Cell Phone in order to have all of my contacts and calendars on my phone as well as my laptop. Though no one can seem to answer my question: Can I import my contact and calendar from my Zire 21 to the Palm Pre Plus?
    Many thanks to who can answer this for me. I greatly appreciate your time and assistant.

    webOS (the new Operating System) from Palm does not natively sync to your computer, but to the "cloud" (online servers).
    Palm offers a program that will read your Palm Desktop information, and transfer it to Google.  This is only a one-time transfer, and not a sync solution.  See this thread.
    WyreNut
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

  • My iPad will not charge and every time I charge it. It comes up with the iTunes icon and I will not charge, it is not a new I pad and the same charger I use for the I pad I use for my I phone and it will charge. What is wrong?

    My iPad will not charge and every time I charge it. It comes up with the iTunes icon and I will not charge, it is not a new I pad and the same charger I use for the I pad I use for my I phone and it will charge. What is wrong?

    What exactlyare you seeing on the iPad's screen ? If it's the iTunes icon and a cable then that means that it's gone into recovery mode - you will need to connect it to your computer's iTunes and you should be able to use that to reset it back to factory defaults and you can then restore/resync your content to it.

  • Ipod shuffle will not charge and is not recognized by itunes or computer

    HELP, My G2 ipod shuffle will not charge and is not recognized at all by my computer or itunes. it is like there is nothing even pligged in to the usb port. and when i plug in my ipod to the charger my ipod blinks orange 4 times and then stops whats going on?

    Is your phone itself working OK?

  • After the most recent FF update, FF 3.6.6 will not load, citing the error message: "XULRunner / Error: Platform version '1.9.2.3' is not compatible with minVersion =1.9.2.6 / maxVersion". Tried updating XULRunner with no luck. Downloaded fresh copy and

    After the most recent FF update, FF 3.6.6 will not load, citing the error message: "XULRunner / Error: Platform version '1.9.2.3' is not compatible with minVersion>=1.9.2.6 / maxVersion". Tried updating XULRunner with no luck. Downloaded fresh copy and installed. Still no luck.
    == This happened ==
    Every time Firefox opened
    == FF updated to 3.6.6 ==
    == User Agent ==
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

    Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
    Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
    It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
    You can skip the step to create a new profile, that is not necessary for this issue.
    See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

  • Help! my windows PC with Vista will not dowload itunes 10.7.  It gives me an error message: Your system has not been modified

    Help! my windows PC with Vista will not dowload itunes 10.7.  It gives me an error message: Your system has not been modified.I
    I have tried unistalling the current version I had which was 10.6.3, defragging and running a security scan. Now, the highest version I can get is 10.4.1. for some reason I cannot dowload itunes 10.5 or higher as it gives me the same message which is what I need to connect and update my iphone.  Anyone facing the same issue or can point me in the right direction?

    You may get better information on that error message by reposting in the iPhone forums:
    iPhone
    It's also possible that newer iPhone updates want an OS higher than Tiger. Post the specs of your computer and we can see if an OS upgrade is possible. There are a large number of G4 variants with different capabilities, so giving us something more than  just "G4" will get you help faster.

  • My iPhone 4s will not charge in car or truck. It would appear after research that this is a software issue with ios5. Will there ever be a patch to correct this infuriating problem?!!!

    My iPhone 4s will not charge in car or truck. It would appear after research that this is a software issue with ios5. Will there ever be a patch to correct this infuriating problem?!!!

    Mine charges just fine, as does everyone's iPhone 4S that I know. Apple even sells a number of car chargers that are certified to work:
    http://store.apple.com/us/browse/home/shop_iphone/iphone_accessories/car_audio
    Perhaps there is a problem with your charger or the outlet you're using in your car/truck.

  • My 30-pin dock is connected to my lightning to 30-pin connector which is connected to my iPod touch 5g. But my iPod will only charge, and will not play music through my dock.

    My 30-pin dock is connected to my lightning to 30-pin connector which is connected to my iPod touch 5g. But my iPod will only charge, and will not play music through my dock, only through the iPod's internal speaker. Help please!

    Have you tried resetting both the iPod and dock? To reset the iPod, press and hold the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
    To reset the dock, unplug it and plug it back in.
    B-rock

  • If I'm overseas, and I use iMessage not connected to wifi, and I'm messaging someone who has an iPhone as well with ios 7, will get charged SMS/mms fees?

    if I'm overseas, and I use iMessage not connected to wifi, and I'm messaging someone who has an iPhone as well with ios 7, will get charged SMS/mms fees?

    No, but cellular data will be used at whatever international roaming rate you carrier charges for data in whatever country.
    Exchanging iMessages requires the same thing as email - an available internet connection. SMS/MMS is completely separate from iMessage.

  • I am using iWeb '08 2.0.4 to create a web page...since I will not be able to publish to Mobileme I am trying to publish to another server...I keep getting this error message " Parse error: syntax error, unexpected T_STRING"  I have no idea what to do????

    I am using iWeb '08 2.0.4 to create a web page...since I will not be able to publish to Mobileme I am trying to publish to another server...I keep getting this error message " Parse error: syntax error, unexpected T_STRING"  I have no idea what to do???? Any Suggestions?

    This is to do with the .htaccess file on your server.
    You either need to deal with this and open it with an html editor or change your web host.
    Do a search of this forum and there are plenty of posts that relate to parse error and .htaccess pages.  Have a look on the right hand side of this post and you will see similar ones like yours.

  • Can anyone help? am unable to upload photos into iphoto. have been doing it for a few years but will not allow it anymore. no error message comes up. has anyone had a similar experience?

    can anyone help? am unable to upload photos into iphoto. have been doing it for a few years but will not allow it anymore. no error message comes up. has anyone had a similar experience?

    What version of iPhoto? How are you trying?
    As a Test:
    Hold down the option (or alt) key and launch iPhoto. From the resulting menu select 'Create Library'
    Import a few pics into this new, blank library. Is the Problem repeated there?

  • Error message "MPAVControllerErrorDomain error 3" will not allow me to play iTunes movie rental. I rented film 6 days ago. Please help.

    Error message "MPAVControllerErrorDomain error 3" will not allow me to play iTunes movie rental. I rented film 6 days ago. Please help.

    Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    * Don't make any changes on the Safe mode start window.
    See:
    * [[Troubleshooting extensions and themes]]
    * [[Troubleshooting plugins]]
    If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
    * Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
    * Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

  • My iPad will not charge and will not switch on, blank screen.....

    IPad dead
    My iPad will not charge and will not switch on, blank screen.....

    Have you tried a soft-reset to see if that gets the iPad to turn on and/or to charge ? Press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo will hopefully appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • My iphone will not charge and will not turn on?

    Today my iphone is dead. It will not charge and will not turn on. Could it need a new cord? It is just 5 months old! It has always been in the Lifeproof case. Ideas?

    Plug it into a wall outlet for at least 30 minutes, then try resetting it, again: Press the Sleep/Wake button & Home button at the same time, keep pressing until you see the Apple logo, then release.

Maybe you are looking for

  • Pacman -Syu -- error: failed to commit transaction (conflicting files)

    Hi! I'm upgrading my system after a lot of time, but I have this error: sudo pacman -Syu [sudo] password for elrengo: :: Synchronizing package databases... core 121,3 KiB 90,8K/s 00:01 [################################################################

  • AFP Fonts

    When my AFP batch in generated the fonts are in top of each other and the special characters are not being interpreted. When I open my AFP my file with an AFP viewer I get a Missing codec font resource message... Any suggestions??

  • Delegated admin login problem

    I am running Iplanet messaging server 5.2 and am having problems loging into the delegated administrator. When I try to log in as ServiceAdmin I immediately get a screen telling me that the session has timed out and to re-authenticate. Any ideas what

  • STO cancel partial quantity

    We are using the STO procedure to send items from one plant to another. We create initially a PO and the we create a delivery. We use the movement type 641 so as to have stock in transit. As soon as the items arrive at the receiveing plant we use a m

  • How can I use javascript to access netui data-repeater item?

    I have a 2-dim table of <netui: checkbox> using a <netui data-repeater> to interate over a contact email (column) and an event (rows).           My problem is that I need to have a select all checkbox at the bottom of each column (per email) and be a