Palm pre help

My touch screen has been frozen since last night. Anyone have this problem and know how to fix it?
Thanks.

Follow these steps to power cycle the device:
1. Power off the wireless device.
2. Completely remove the battery then wait for approximately 10 seconds.
3. Re-insert the battery then power on the device.
You also may need to re-do the touch screen settings.
From the HOME screen, touch the launcher icon.
Touch Device info - - ->If necessary swipe horizontally or vertically to locate the application.
Touch Preferences - - - >Interactive tests (located at the upper-left corner of the screen)
Touch Touch Sensors
Touch Start
Run a finger over all the boxes to change them from black to green then touch Done.
Touch both dots then spread them apart
Touch both dots and move them together
Slide finger from right to left in gesture area
Touch Done
Slide finger halfway across the gesture area then touch Yes. If the light does not turn on the touch no.
Slide your finger halfway across the other way and then touch Yes. If the light does not turn on the touch no.
Touch Done
Touch send results to Palm
Touch Done.
HTH ,

Similar Messages

Pre+ help pages don't work

Does anybody know why the Palm Pre+ help page don't work? Everytime I ask for help on ANY subject all I get is a message that reads "Failed to load requested page"
I guess the palm is trying to load a page from the internet, but the server can't provide/find it. This implies that the problem is probably at HP's end
Post relates to: Pre p100ueu (O2)

Hello
May you pack the xxx.Pages document thru the "Make an archive…" item of the Finder's menu File?
Then, attach the created zip file to a mail and send it to:
koenig PERIOD yvan AT tele2 PERIOD fr
I will try to revive it.
Yvan KOENIG (from FRANCE mardi 11 décembre 2007 18:12:34)

Office live mail can't connect to Palm Pre Please Help!!!

My email is through office live, where I set up my own domain .org. I have tried for hours every solution that's been posted online. I have called palm pre support and I knew more then the nice person trying to assist me. Not one solution works even Microsoft sent me to palm for an answer. Although office live is hotmail, I had to open a hotmail account and forward my email from my .org account to the new hotmail account to get my messages and it is creating a new set of problems.. How does a smartphone work if it can't be used for business? I have tried inputting the settings for different ports and ESMTP incoming and outgoing, I was at the sprint store with their top tech person and he tried for three hours before telling me to set up a hotmail acct to forward my mail. This is not a solution and causes logistical problems for me and using hotmail is not professional. Please help!!!!!!!!!!!!!!!!!!!!!!
Thank You
Post relates to: Pre p100eww (Sprint)
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Here are the settings. you can thank me later.
mail type - POP
INcoming mail serve - pop3.live.com
username - your login as if you were on the officelive website.
password - your password as if you were on the officelive website.
encryption - SSL
PORT # - 995
outgoing mail server -smtp.live.com
use authentication - on
INcoming mail serve - pop3.live.com
username - your login as if you were on the officelive website.
password - your password as if you were on the officelive website.
encryption - tsl
port - 587

SERIOUS PROBLEM Synching Palm Pre Plus (Verizon) with Companion Link OS USB -- NEED HELP!!

I am having serious problems with Companion Link OS USB synching with Palm Desktop 4.2 via USB on my Verizon Palm Pre.
The Verizon phone is my second Palm Pre. (The original Palm Pre which came from Germany worked perfectly with Companion Link).
The Verizon Palm Pre is a Palm Pre Plus.
As noted I utilize Palm Desktop software Version 4.2.0 on my computer.
I started out with Companion Link software Version 3.0 Build 3096 -- and have worked my way up to Version 4.0 Build 4008 over the last few months, and have spend hundreds of hours trying to solve the synchronization issue described in detail below.
The Companion Link software is configured to ONLY synch one way
FROM my Palm Desktop on my computer to the phone via USB
(I don’t want to put my contacts and calendar on the web, NOR do I like the way Google contacts works, even if I DID want to).
When I synch the Palm Desktop to the Palm Pre the following occurs:
The Calendar synchs fine.
The contacts do NOT synch properly.
I have 1,500+ contacts in my Palm Desktop.
For some inexplicable reason, during the synch process the approximately 1,200+ of my contacts are compiled under ONE contact listing (John Davis). The icon by the contact shows that TWO contacts are linked under John Davis, however when I click on the icon to see who is linked under John Davis, NO contacts appear. But I have the option to link additional contacts under John Davis if desired (AS IF!!).
So, 1,200 of my contacts do NOT appear in the contact list. If I want to call my husband, and type in Bruce, NOTHING comes up. BUT if I type in his phone number, the listing for John Davis comes up and shows me all the numbers that legitimately belong to my husband. Ditto my friend Susan, etc for the other 1,200 contacts buried under the contact listing for John Davis on the phone.
SO, if any of these 1,200+ people, call me or text message me, my phone tells me I have a call or a text from John Davis.
I cannot look up my contacts to call them or text them because the contacts do not actually APPEAR under John Davis (If the phone were just linking them and SHOWED them, I could manually de-link them).
FURTHER, when I get a text message from anyone who is compiled under John Davis, the text message is truncated. I can see the notification that I got a text message from John Davis, and I can see the first few words in the notification area, but if I open the text message, it appears to be blank (this only happens after synching Companion Link – before linking Companion Link all text messages are fine. AND, if I get a text message from one of the 300 or so contacts that actually synch into my phone correctly, the text messages are perfectly fine and work normally.
I have worked with BOTH the Companion Link technical support people AND the Palm technical support people extensively in an effort to solve this problem.
I have done Full Secure Erases and started over trying to get the phone to synch more than 35 times at this point.
I have tried synching from different computers
I have had Palm replace the phone TWICE (so this is actually my third Verizon Palm Pre Plus).
I have run Web OS Doctor
Nothing helps.
Every time the phone does exactly the same thing described above.
            When I synch the phone it tells me:
            Web OS:     Added             1543/1543    Contacts to the phone
            PC:              Updated          1232/1232     Contacts
(The 1232 contacts being updated are the 1232 that are compiled under the one contact listing of course).
Needless to say, Companion Link says it is the phone.
Palm says it is the Companion Link third party software.
Since it is the same 1,200+ contacts every time, I have had both Palm and Companion Link examine my contact database to see if they could identify anything amok about these 1,200+ contacts, but there doesn’t appear to be any difference between those contacts and the 300 or so that synch into the phone properly.
Companion Link has told me variously that:
- This is a very rare Synergy issue and that I must turn off the Synergy feature on the phone (would that this could be done per Palm it can NOT be done).
- Only TWO people have ever had this issue (me and someone else unnamed);
- That this is a common problem with the Palm Pre, but Companion Link works fine with every other phone
- I e-mailed them my contact list and they SWORE to me that they were unable to duplicate my problem on their computers. (I don’t believe this)
- AND has most recently told me that there is nothing more they can do for me, that I will have to find a solution myself.
Palm has said that there is nothing they can do for me if third party software doesn’t work properly with the phone.
This does appear to be the Synergy feature run amok. But how to correct it???????
I love the Palm Pre. I love my Palm Desktop 4.2 software.
If I can’t get this fixed shortly, I guess I’m going to have to move back to a Treo 680.
Does anyone out there please, please, please have a solution or a suggestion that will help?
Post relates to: Pre Plus p101vzw (Verizon)

Hello,
I am almost as frustrated as you. Purchased my pre plus back in may and bought the companion link software immediately ( I have synced via usb for years on other palms to lotus notes) All the information from companion link states that it does the job. I only need to sync my calendar, no contacts.   I have put in a ridiculous amount of time with palm, my IT department and Companion link, IT HAS NEVER EVER EVER WORKED.   I deleted, re installed, upgraded, tried different steps in different orders, I have gotten a new phone, tried it on multiple computers. NOTHING WORKS.   Probably been through all these steps listed 50 times by now. Actually I think that companion link doesn't work for palm pre plus, they just are not willing to say so and advertise that is does work.
I am extremely disappointed in my pre because of this. I did my research before making my purchase, it appeared possible.    I WAS a long term palm user. Currently looking at new phones and never again a palm. Companion link should be more careful about what they say they can do. One of the service techs actually told me that if I wanted it to work I should ditch my palm. That's service for ya.
Good luck, the fight got the better of me. I am done.

Newbie Help with Groupwise Email on Palm Pre

Hello anyone who can help me out. I've read some of the threads and it seems that I'm not the only one having this issue, but I just bought a Palm Pre and I work at a school district that uses Groupwise. I can get my emails on my Pre but I cannot send messages. Is anyone else having this issue and if so is there a solution? Any help would be great. =)
Post relates to: Pre p100eww (Sprint)

I don't know if I can get in on this forum or not but I have the same problem with connecting my Palm TX to Groupwise. Error code says "unable to connect to mail.......org Please verify your server name entry." I have nothing set in the "advanced section of the account set up. I am sorry if I am not following discussion board etiquette. This is an IMAP e-mail account.

Help setting up work e-mail on my Palm Pre Plus

My co-worker has her work e-mail/calendar set up on her Palm Pre and I used the same settings on my Palm Pre Plus but I get the "unable to validate incoming mail server settings" message. I've tried changing the settings a few times and nothing works.
Any suggestions?

Most antivirus programs for PC's have built in spam blockers. This is likely why your PC is not getting the spam but your Ipod Touch issue with spam. Check the App store to see if there is a spam blocking app for your email program on the Ipod.
Anthony_VZ
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Palm Pre Earthlink E-mail Issues. Please Help! Can receive not send.

It appears this is a common problem that no one has a definitive answer to. I have three e-mail accounts on my Palm Pre. Yahoo, GMail and Earthlink. With Yahoo and GMail I can send and recive with no problem. With Earthlink, I can only receive e-mail. Not send without incurring an e-mail application error. I have spoken with Earthlink, Sprint and Palm Support. Each had no advice, or at least advice that worked. I know many Earthlink subscribers have had the same problem, has anyone resolved the issue on the Palm Pre?
Any insight anyone can provide as to a solution that works would be greatly appreciated.
Thanks!
Post relates to: Pre p100eww (Sprint)

Hello harleyhogger, Welcome to the Palm Support Community.
Have you tried using Sprint's smtp servers for your earthlink account? I'm surprised none of the techs you spoke with suggested this. See this thread:
http://forums.palm.com/palm/board/message?board.id=wireless_email&message.id=6265&query.id=108645#M6...
Being able to receive, but not send is a very old complaint with many phones and has been asked here a lot of times!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Help in Unlocking a Palm Pre Plus from AT&T!!

Hello,
I am new to the forum and also to how a phone is being unlocked.
I have just received my new Palm Pre Plus purchased from AT&T USA with our any commitment, it now turns out it is locked and as it is new without any profile.
As I am living in Thailand where the phone will be used, with a local SIM card and plan.
I have tried through Nextgen Server to unlock the phone with out success, so I need some help now.
Been able to boot into recovery mode and run the webOS doctor.
Now the problem is how do I run the activate-Bypass tool?
If I put in my local SIM card the phone ask for the net work pin code, which I believe I should get through the tool from Nextgen Server?
Hope some one can guide me step by step.
Thank you in advance.
Post relates to: Pre Plus p100una (AT&T)
This question was solved.
View Solution.

Since you are living in Thailand, IMO the EU unbranded Palm Pre 2 will be your best option there:
1. I'ts already unlocked.
2. You'll get access to the UMTS/HSDPA (3G) bands instead of just EDGE (2G).
3. webOS 2.x access
The ATT Pre Plus was meant to be used in the North America region. Just pop in the SIM card into the EU Pre2 and let her rip!
Due note that running the activate-Bypass tool will put your phone in a pure "dev-mode" so it will not have ability to access the Palm Profile, make phone calls, nor SMS, but WiFi data connection will be possible still. If you get the Pre 2, there will be no need to use that tool for you just dial #*DEVMODE# when its done booting up and it goes right into devmode, bypassing palm profile activation. Same limitations will apply there too in devmode.
If you have already ran the doctor, then open command (Windows) or terminal (Mac) and type this in when have downloaded the tool:
java -jar devicetool.jar
You will know if it worked if the device currently in recovery mode just starts booting up on its own and takes you to the desktop rather then profile setup.

Need Help: I Can't Use My Palm Pre Sprint Here In Philippines...

i can't use my palm pre sprint that my mother gave to me here in philippines coz there's NO SIM CARD slot on it... please help me !!
Post relates to: Pre p100eww (Sprint)

I just replied to your other post. Please do not cross-post your question to multiple boards. Thanks!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

I can hardly believe my old school Palm Pre was much friendlier than the IPhone. I have had it for more than six months and still cannot sync my Outlook calendars and contacts. I get a message like, "no calendar application identified." help!

My old school palm pre was much friendlier than the IPHONE 3G. I was able to sync my outlook calendars and contacts via wi-fi effortlessly. I tunes did sync once or twice in the six months that I have had it, but more often it acts like it is syncing and ultimately delivers a message like "no calendar application is supported". Why the back and forth. Very frustrating after literally hours of trying to sync my phone with my Outlook calendar and contacts. HELP!!!!

What version of MS Office do you have installed? Have you tried re-installing office over top of itself? It may not be properly registered with the OS.

Breaking News: Palm Pre loses customers contact lists and finds entertainment in ignoring desperate cries for help!

I wish the subject matter was not true , but it is. I lost all my company contacts last week and have been pleading for help from Palm for over a week, I have already written a link based on Minkas complaint. I have heard stories about bad servers ect ect through the grapevine but the bottom line is , no matter what has happened....Palm has not honored any of the 3 promises to call me back that had been arranged at a Sprint Store with the help of the employees over the speaker phone, I head the promise, the employees heard the promise and over a week later I still have not heard back from Palm. I have lost important business contacts for my labor supply, my material supply and a handfull of contacts that I can not replace because they are not in the phone book....Bottom line, Palm does not care about you or the company your run, the support is lacking and almost comical...can you believe I was told the only way to contact or make a complaint about the company is to write a blog....If somebody has an issue with my personal products they can talk to me 24 hours a day, yet Palm has no such contact or even a official form I can fill out....THE ONLY WAY TO FILE A COMPLAINT IS BY A BLOGG....and hope somebody reads about this at Palm and cares enough to call back....this company acts like they believe in witchcraft and the only way they can handle a issue is that it must be delivered to them by devine intervention....I have never complained about a product in my life, but I bought this phone to help my business and what I got was abandoned, ignored and left to rot while they continously ignore me and my situation. Here are some things you should get used to if you have a problem with Palms products..1. Wait 72 hours and a level 3 or 4 tech will call you back but they do not 2. We will escalate your problem and you will be called back in 72 hours or less but they wont. 3. No, you may not contact the CEO of the company or anybody in authority. 4. If you have a complaint u have to write a blog because nobody specializes ln complaints about service. I understand problems happen , but a company that ignores customers begging for help almost every day because it affects a companies income... the money needed to pay bills and support families....this kind of company will watch you fall over a cliff and perish without a second thought....I will never trust Palm again, they will take your money and abandon you in your most dire time of need. They have done it to me, and as of tonight at 11 pm they told me somebody will call me in 72 hours.
Post relates to: Pre p100eww (Sprint)

To anybody who has lost a contact list from palm my deepest sympathies go out to you. Be prepared to be ignored and dismissed by Palm. Today is Sunday November 9 and this is the 9th day I have waited for a call back from a level 3 tech but I want to share with you what happened today. I actually got a call from Palm but it was not from a tech...after pleading with the online help last night and explaining I have been ignored and need to speak to a tech person guess who called me ? It was the standard help line that you can call listed on this website...He had no clue at all how to help but promised me again (This would be promise 5 from online chat help and Im still also on promise 3 given at the Sprint store) needless to say he said that because of the serious nature of my request and the time I have waited he would talk to his manager and make sure I was contacted today...I waited and once again received no call back but what was really disturbing was he told me that the Sprint manager and the 2 employees that assisted me at the store were a bunch of liars. He told me no calls were ever made to Palm, even though we all listened on the speaker phone to the Palm representative each of the 3 times I went back to the store for help....I go to the store on greenback in citrus heights, Ca each time they have been fantastic in trying to help me and each time they have spent 30-40 minutes trying to clear my problems up and at the end of each conversation they make Palm promise to call me back with a level 3 or 4 tech. So...today they not only lie to me again but they call the employees at Sprint a bunch of liars telling me that no records of a call back have ever been made...once again Palm continues to abandon the customer and also offer up Sprint as the sacrificial lamb. As bad as the problem is, I noticed some disturbing facts again ( I am now on my 3rd palm pre in 3 months) My problems started over a week ago when all info was lost.Once I had the drive wiped and only got 6 contacts back.I actually entered 3 new contacts on my phone by hand ( I do use any Google or any other site ect) long story short I got a new phone on Friday the 6th of November because of constant lock up and inability to answer...when I downloaded my Palm profile it downloaded only 6 contacts again (they lost aprox 90) but it once again lost the 3 new contacts I had in my phone for 5 days ( and yes all autoback ups were on) I see more and more people are having these problems and I want to let you know that Palm does not care about you or any issues you have that require level 3 help.( Please note if you look up level 3 help at Palm its refers you to a webpage about Santa Clause....because neither exist)..you should take a deep breath, get in line and hope maybe you will be luckier than I have been...I really saw the writing on the wall when they started calling Sprint a bunch of liars....I think Palm is pulling off the biggest pyramid scheme the industry has seen in years. They got the money and now they are nowhere to be found. Here is the bottom line once again...Something is still wrong on the servers...they continue to lose contact information and they know they have a problem. I speak the truth when I say this... Palm does not care about you or your business, If your really serious about your business and your responsible for the income of employees and families you should avoid Palm at all costs. After 9 Days of Begging for help I feel like a total chump for trusting Palm and believing in this company.
Post relates to: Pre p100eww (Sprint)

Palm Pre - Delete music - PLEASE HELP!!!

Ok, so the instructions on deleting music from the Pre is to connect it to a computer using the USB mode and just deleting whatever you want. However, when I do this, there are ABSOLUTELY NO MUSIC FILES listed in the Palm Pre window. I have a Mac. Please tell me how to fix this problem!
Post relates to: Pre p100eww (Sprint)

There should be a folder named ipod or itunes, I can't remember which, Itunes places them into this folder. It is best to connect back to itunes and delete them that way but with the newest version the Pre is not reconized, So you could go into thet folder and delete them that way, Itunes tags them funny so it may be best to delete everything in that folder and create a new folder in the main screen when you are in usb mode, Name it "Music" drag and drop your songs into it and the music player will find them.

Can you set a ringtone for the palm pre text messages...Please help!!!!

I use to have a centro and you were able to set a special tone for you to identify if that was a text msg or a call coming through. Can you do this with the Palm Pre because I can;t find it?
Post relates to: Pre p100eww (Sprint)
Message Edited by palmbirduser on 06-07-2009 12:14 PM

Where do I need to make noise to? I have had nothing but problems with this thing. From waiting on activation over a 2 day period, to having to manually cut and copy my phone numbers from a csv file, that best buy told me would work without a glitch, into my google account. Now after 4 days I am more comfortable with the phone but am finding out how many things are problems.
*wireless printing
*sync way too many contacts from unneeded accounts
*lack of accessories and applications
*poor battery- even sitting overnight lost 1/2 its battery
*message tone - singular, unloud, not even audible while in a car
*I cant find any way to select text while typing, have to tap, delete, retype. but cant cut, copy and paste. No way to select stuff.
I know its a whole new OS, a brand new phone. But come on palm. Do more quality control and TESTING. Not just with geeks, give more to a bigger diversity of customers. Why sprint didnt pre release to exsisting customers to try out in comparison to their currently useless handsets, is unknown. But someone needed to chime in about TINY little things, like changing the message tone! That eventually will bring the rating and functionality of the handset and get a big thumbs down from users.
Message Edited by tlbeveridge on 06-09-2009 12:14 PM

Touch screen froze on 3 consecutive palm pre's within about a 5 month span

My wife has a palm pre through sprint nextel. The first one lasted 4 days and screen froze up. Sprint tech personnel at store could not fix phone or determine cause of the frozen screen. The sprint retail store replaced the phone. We took this phone and used it up until late August when yet again the screen froze just prior to our vacation. Hastily, we took it to a local authorized third party store, Wireless Co. Their repair personnel looked at the phone and yet again could not determine the cause. They replaced it as well with a refurbished phone. This third phone finally froze just like the previous two on 27DEC09. We took it to the sprint store the next day. The techs looked at it decided that it was due to a liquid/subtance under the back cover just above the battery. They refused to replace the phone a third time. They offered only that (a) we use our insurance plan or (b) trade the phone in and renew our two year contract to get a discounted phone. These phones have never been submersed in any liquid. The tech rep at the sprint store suggested humidity from being in the bathroom could have caused the problem. I paid full price for the first phone. I don't think I need to point out I am a bit disappointed with the palm pres lifespan. If only sprint had the iphone. The HTC hero or the instinct seem like our best alternatives now. I dont think I will even consider the pixi.
Post relates to: Pre p100eww (Sprint)

This is a peer-to-peer forum, designed to help users. Suggstions for Palm Inc. to request changes should be made here:
http://www.palm.com/us/company/feedback.html
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Pre crazy symptoms: "phone offline", will not charge battery, will not start, error message "an error has occured that cannot be resolved"

This is a long description of a series of problems with my new Palm Pre. You may wish to search the text to find your specific issue(s). There is no solution in my post. Look for possible answers in the responses to come.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone worked great. Last night I plugged in the phone and updated the OS. After completion, I selected "Done" and went to bed.
- First Series of Issues: "Phone Offline", will not charge battery -
In upper lefthand corner of the phone there is the message "phone offline". Although the phone has been charging all night it reads "26% battery". I called the general Sprint tech support number and we tried the following things:
1) Restart phone (press and hold power button, then select "turn off". after power down, press and hold power button to power on.)
2) Reset the phone (several different ways - call tech support so that you do this correctly)
The individual at Sprint then sent me to another tech support person, presumably 2nd tier.
- Second Series of Issues: Error message "an error has occured that cannot be resolved" -
Sprint tech support person #2 also had me restart and reset the phone in a number of ways. In her words "we've tried every palm pre trick I know" and each time the phone was unresponsive. Often we received the error message "phone is offline". We did a full erase and after that the phone would no longer restart. At this point the error message came up saying "an error has occured that cannot be resolved" which referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky background with a semitransparent box over it with white text.
Sprint tech support person #2 then connected me with Palm support and the dance continued. Again we tried a whole bunch of resetting and restarting and erasing options. Palm support instructed me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. While that was happening he had me hold the "volume up" button and plug the phone into the charger. This caused a USB symbol to appear on the phone. When the file was complete I received an error message that the file couldn't run. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He then transferred me to another Palm support person who works with Mac users.
Palms tech support person #2 then informed me that I should have selected the "mac" download option on www.palm.com/rom. I verbally walked her through the whole series of webpages, telling her that it says that you need Windows (version whatever) or Mac (version whatever) but that at no time was there an option to download a different WebOS Doctor for different operating systems. After some more discussion she told me she would have to have someone call me back tomorrow.
- Third Series of Issues: phone stuck on USB symbol -
So at the moment the phone is completely useless. Not fantastic. I booted up the mac in Windows 7 and downloaded WebOS Doc and received the same error. I also ran Windows Vista virtually and received the same error. Later this afternoon I'm heading into work to try the same thing on Windows XP.
In the meantime, I got onto this forum and located a thread that provided a direct link to the necessary file:
palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
After downloading that file, which I realized could totally be a virus, I was able to get WebOS Doc working on my computer. It required that I recharge the phone completely before beginning and now it's on the screen that says "Don't disconnect your phone" and the file is at 3% complete. Only... it's been at 3% complete for almost 30 minutes.
I am hoping that Palm will follow up with me tomorrow, but I'm leaving at 7am on a business trip and would love to have the thing working. Any suggestions are welcome, even if you can just tell me how to get the think disconnected safely before my flight tomorrow. I don't fancy getting through security with my phone wired to my laptop.
Thanks.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide

Palm pre help

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