Palm pre issues

i ordered a new palm pre cause mine was cracked and the apps wasnt available now ive got the new phone installed the update but am having trouble connecting to carriers like at&t i can send one message they recieve it but i can see the reply message and cant send any future messages me i love the pre its a very good phone
[email protected]
chris

missmary wrote:
The only solution I found was to go into Device info, reset options and then choose erase apps and data. Unfortunately, the problem may reoccur. I guess there is no permanent fix yet. Good luck!
Curious here missmary: Do you live in Brazil too? Or another country where the webOS App Catalog may not be supported?
WyreNut
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Similar Messages

Car Kit Bluetooth on Palm Pre Issue

I have connected by Palmpre to a Bluetooth visor car kit. However, as soon as I get an incoming call, Bluetooth goes into card view and therefore disconnects! Samething happens if I try and make an outgoing call. It is impossible to leave Bluetooth screen on full view so how on earth can I use this in the car??? Any ideas???

colapop wrote:
Hello bravo45 and welcome to the forums,
The Pre will only display devices it is compatible with. Currently those devices are Audio devices and A2DP devices. any other devices, like some cell phones and computers it may see them, but won't display them as a device it can pair with. This compatibility list is growing and changing. They have now expanded it to many karkits on the market.
Thanks,
Colapop
Colapop, any news on a fix for the Nissan/Infiniti issues???

Palm Pre Issue, HELPPPPP Please

Please ask all Pre-related questions in the proper "webOS" section of the Forum. Thanks.
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

There should be a folder named ipod or itunes, I can't remember which, Itunes places them into this folder. It is best to connect back to itunes and delete them that way but with the newest version the Pre is not reconized, So you could go into thet folder and delete them that way, Itunes tags them funny so it may be best to delete everything in that folder and create a new folder in the main screen when you are in usb mode, Name it "Music" drag and drop your songs into it and the music player will find them.

Issues Syncing Google Calendar with Palm Pre 2 WebOs 2.0.1 - Timezones...

I am using Google Calendar to synch my company Outlook to my Palm Pre 2. I note that there are some prior posts on Timezone challenges and have followed the advice provided to no benefit.
All my events are synchronizing - however any recurring events not local to my timezone are not translating to my local timezone. So events scheduled by colleagues on the US West Coast are entered into my calendar at the time set ignoring the offset to my timezone (8 hours given that I'm in UK).
All events are properly reflected in Google Calendar it's the sync to my Pre which seems to corrupt (or more correctly not translate the time). Interestingly single events created by US colleagues are translated correctly.
Any suggestions as to how I can fix this??
Post relates to: Pre 2 p102una (Rogers)

broncot wrote:
See the topic "strange behavior syncing Pre2 Calendar with Google Calendar", are you running 2.01 or 2.1?
Yes, please help avoid redundant threads on existing topics and resume your discussion on these issues in this thread. Thanks!
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

THE ULTIMATE PALM PRE POOR SIGNAL ISSUE THREAD

The previous thread I posted can be deleted. This thread has everything people need to read. Here is the conversation I just had with Palm about the rampant signal problems everyone is having with their Palm Pre phones (side note, they say they'll be calling me back in a few days. I'll assume they mean BUSINESS days and i'll post here again tuesday or wednesday if I don't hear from anyone.) :
1:56 AM Connecting...
1:56 AM Connected. A support representative will be with you shortly.
1:57 AM Support session established with Sabino.
1:57 AM Sabino: Hello David. Thank you for contacting Palm. My name is Sabino.
1:57 AM David Doria: hi
1:58 AM Sabino: I understand that you are facing issues with weak signals.
1:58 AM Sabino: Am I correct?
1:58 AM David Doria: yes. weak, and also erractic. sometimes i will get full bars, and then it will jump to one bar, or none...then be roaming, then Ev, then 1x...all in the SAME spot
1:58 AM Sabino: I’m sorry for any trouble this may have caused.
1:58 AM Sabino: May I know since how long you are facing this issue?
1:59 AM David Doria: as long as i've been using a palm pre, but it is getting worse with time. i've been using a palm pre since october of last year
2:00 AM Sabino: Let me know the webOS version on the device and your carrier name.
2:01 AM David Doria: whatever the latest OS is. 1.4.whatever. and i'm with sprint
2:01 AM Sabino: This seems to be the issue with the network, all the network related issues were taken care by your carrier. I suggest you to contact Sprint. They will be able to fix the issue.
2:01 AM David Doria: um, you said that before i even told you what carrier i'm using
2:01 AM Sabino: I just pulled the details using your phone number.
2:02 AM David Doria: you know that isn't true. you know it's not sprint
2:02 AM David Doria: i just told you all my other phones with sprint worked fine here and i've only been having problems since i got a palm pre
2:02 AM Sabino: Okay, contact your carrier, they will be able to fix the issue.
2:02 AM David Doria: i've lived here for 4 years and i've had sprint all 4 years
2:02 AM David Doria: no they won't. i've been contacting them for weeks. they came out and checked the tower TWICE now. there's nothing they can do. it's a hardware issue for palm
2:04 AM David Doria: there are threads all over the internet with hundreds of people complaining about having signal issues ONLY since they bought a palm pre. now you're telling me it's a sprint issue and you haven't even looked at my phone yet.
2:05 AM Sabino: What I would like to do, is place your case into a special team that develops technical solutions. They will do further research on it. They would be in touch with you once they have further updates. I cannot commit to a specific callback period, but please know that we are working on your case. May I do that for you?
2:06 AM David Doria: no, because i saw someone in one thread say that palm told them the exact same thing...in 2009
2:06 AM David Doria: so you're basically saying you're forwarding the problem to a generic department to a generic person that i can't know the name of, with no contact info, and that there is no guarantee when they will contact me IF they even will contact me...but i should definitely believe they are working on the problem
2:06 AM Sabino: What exactly you want me to do now?
2:06 AM David Doria: that's ridiculous
2:07 AM David Doria: i want you to tell me why palm is not fixing this problem with the palm pre and is instead telling me it is sprint's problem and then pretending to forward the issue to another department which has already had years to fix the issue
2:08 AM Sabino: As I stated, all the network related issues are taken by carrier.
2:09 AM David Doria: it's a hardware issue
2:10 AM Sabino: I am going to tell you about our 2 repair options:
2:10 AM Sabino:
1. Repair return: After I create your service repair order, you receive an email with the details on how and where to ship your device for repair. The email also contains info on the follow-up process. After the repair center receives your device, you’ll receive a working device in another 5-7 business days.
2. :”With the advance exchange option, we ship you a replacement device first, and then you return your defective device to us using a prepaid label. There is a $29.95 fee for this special service but you get a replacement device within 3-5 days.
2:10 AM David Doria: you can't even KNOW it's a network issue without looking at the phone, and all evidence points to hardware since other phones on the same carrier work fine
2:10 AM Sabino: Please go through the above 2 options.
2:10 AM David Doria: this is my SEVENTH palm pre phone, sabino
2:11 AM David Doria: as many others in forums will tell you, they have also replaced their phones MULTIPLE times hoping to fix this issue. nothing works. there is SOMETHING physically wrong with the reception capability of the palm pre
2:12 AM David Doria: dude, stop copying and pasting what palm tells you to say and listen to me. these phones do NOT work. there is something majorly wrong with them and palm is cheating people out of hundreds of dollars a piece to save themselves the cost of a fix.
2:13 AM Sabino: Please hold on while I transfer the chat to our Supervisor.
2:13 AM David Doria: thank you
2:13 AM Sabino: You’re welcome.
2:14 AM Transferring session to another technician...
2:14 AM Support session established with Saben.
2:14 AM Saben: Hello David, this is supervisor Saben.
2:15 AM Saben: Please stay on hold while I go through the chat.
2:15 AM David Doria: hello, saben...i urge you to read the conversation i just had with sabino so i do not have to explain the situation again.
2:15 AM David Doria: ok, thank you
2:15 AM Saben: Thank you for staying on hold.
2:16 AM David Doria: sure
2:16 AM Saben: I understand that you are facing network issues with the phone.
2:16 AM Saben: Am I correct?
2:16 AM David Doria: no
2:16 AM David Doria: i am facing signal issues. my network is functioning just fine
2:16 AM Saben: Okay.
2:16 AM Saben: Did you try any troubleshooting steps?
2:17 AM David Doria: yes. i reset my phone...tried NEW phones...updated...updated PRL...etc...tried 2G only, restarting the phone after removing the battery, tried going outside...tried going a few blocks down.
2:17 AM David Doria: i can't even count how many things i have tried. something is wrong with the palm pre
2:18 AM Saben: Did you try with the webOS doctor?
2:18 AM David Doria: i've tried every software solution i can find
2:19 AM Saben: I am sorry, I just want to know did you run the webOS doctor tool?
2:19 AM David Doria: i've been talking to sprint about this for WEEKS now. in case you didn't read the conversation, they've already come out to check the local tower twice now
2:20 AM Saben: Okay. It seems that you did not use the webOS doctor tool on the device to check the issue.
2:20 AM David Doria: yes. the local sprint repair center used the tool when my phone froze during an update
2:20 AM David Doria: yes i did
2:20 AM Saben: Okay. Thank you for the information.
2:20 AM David Doria: you're welcome
2:20 AM Saben: Then it seems need a repair.
2:20 AM David Doria: but this is my 7th palm pre phone.
2:20 AM David Doria: they have all done this
2:22 AM Saben: Okay. To best assist you I will escalate the issue to specialist team. They will call back you and find a resolution.
2:22 AM David Doria: are you guaranteeing me that they will call?
2:22 AM David Doria: because the last guy said someone MAY contact me but probably not
2:23 AM Saben: Yes. They will contact you. I will escalate the issue to specialist team.
2:23 AM David Doria: when will they contact me by?
2:23 AM Saben: I need few information from you to do a specific escalation.
2:23 AM David Doria: ok
2:24 AM Saben: Give me a minute while I post the questions.
2:25 AM David Doria: ok
2:25 AM Saben: Please provide the following details so that I can set up the call back from our Specialist team:
First and last name :
Primary phone number :
Secondary phone number (if any) :
Primary email address :
Device serial number :
Purchase date :
Country where you purchased your device :
Preferred time to call :
2:26 AM David Doria: David Doria
909*******
no secondary number
******@*******.***.edu
2:27 AM David Doria: which number is the serial number on the box?
2:27 AM Saben: Open the launcher on the phone.
2:27 AM Saben: Select the Device Info.
2:27 AM Saben: You will find the serial number of the phone there.
2:28 AM David Doria: as far as purchase date, this particular phone was sent to me less than a month ago. original purchase date of ORIGINAL palm pre was october of '09.
United States
2PM-midnight best time to call
2:28 AM David Doria: serial number: ************
2:29 AM Saben: Okay,I also need yourfull name, phone number and email address.
2:30 AM David Doria: I gave you that if you can scroll up a bit
2:31 AM Saben: I am sorry, are you refering to the one you have mentioned before entering to chat?
2:31 AM David Doria: no.
2:31 AM Saben: I am sorry, I see that.
2:31 AM Saben: Thank you for the information.
2:32 AM David Doria: ok, thank you
2:32 AM Saben: I will escalate the issue. You will receive a call from the specialist team within 48 to 72 hours.
2:32 AM Saben: Is there anything else I can help you with?
2:33 AM David Doria: i am looking forward to it. meanwhile, i am posting this conversation in the palm website forum because i want people to be updated about this problem since so many are having signal issues
2:33 AM David Doria: no, there's nothing else you can help me with
2:33 AM Saben: Here’s the reference number for our chat: Chat session ID number ********. Keep this number as a record of this chat, and if you need to call our Voice Support team or contact us again for this same issue, please refer to this number.
2:33 AM Saben: Thank you for contacting Palm and feel free to contact us for further assistance. We rely on your suggestions and feedback to help us provide the best support, so please take a few minutes to complete the customer survey that you'll receive via email. You may now close the chat window. Have a great day!
2:33 AM Saben: Bye!
2:33 AM David Doria: bye
Post relates to: Pre p100eww (Sprint)

So they finally called me back, but I didn't get the call because.....I had no signal. HAHA
I got their voicemail and called back. First, they tried telling me YET AGAIN that it was Sprint's problem. They said that if I call Sprint, they will give me a device to boost signal in my home. I said, "That's fine, but what do I do when I'm in the rest of the country?" Then they told me it was a software problem and that I need to run WebOSdoctor to reinstall the operating system. I told them that this is my 7th Palm Pre. I told them that Sprint already used the Doctor...like I told the online tech people. But this guy on the phone wasn't having it. He told me that he didn't think Sprint was able to do that (so I can, but Sprint can't =/?) and that I should do it just to be sure. He said if that doesn't work that they will try out a NEW Palm profile and see if that fixes it. If neither of those works, he basically admitted there are no other options.
I asked him if there is some sort of way they can physically upgrade the antenna system with a better material or placement and he said that Palm has no department able to do that.
I told him about the various threads online like this one, where dozens of people complain about the same issue. He told me to just do the WebOSdoctor and call him back. I asked him if this has fixed signal problems for people previously and he said that he doesn't get to know the end result of his suggestions to customers. How unprofessional is that? How is the guy supposed to get better at his job if he's not allowed to find out if the fixes he suggest to people actually work? That seems nuts to me, but i digress.
I haven't tried the Doctor yet. I'm going to, but I'm just being lazy because I know it won't work, and it's going to be really annoying to update my phone and backup photos first and all that good stuff.
I will post back after I run the doctor and try the new Palm profile. Until then, I'd REALLY suggest you all do what I did and call Palm, insisting they fix the problem, even if it means a recall. They aren't gonna do it just for me, no matter how many times I complain. That's a fact.
If anyone DOES call Palm, it would probably be a good idea to bring up this thread and also to post here about what they tell you!

Re: Bluetooth Related Issues with Car kits regarding the Palm Pre Post 1.2.1

Make/Model: Nissan Maxima
Year: 2007
Carkit Model info (Manufacturer, firmware version, etc): OEM with Nav
Details of problem: (e.g. pairing drops, static on the line, buttons mapped incorrectly, etc)
Since updating to webOS 1.3.5, the connect and disconnect problems have mostly gone away! Thank you Palm!
One minor complaint still with Bluetooth (if you are listening Palm): The Nissan OEM kit supports up to 4 phones. I paired my wife and kid's phones to the car, including my Pre. When any other family member is in the car with me with their phone (non-Pre), my Pre will not connect to the car. Their phones connect just fine even though my phone has been paired to the car to be the "primary" phone. Only when I am by myself in the car will the Pre Bluetooth connect/disconnect work flawlessly. Thanks again for getting us this far!
webOS version: 1.3.5

We are trying to collect data for all customers that are having issues related to pairing their Palm Pre to car kits, however this data is spread among tons of threads and many different boards. To resolve this we would like to consolidate this list down to one board and tell you up front what information we need.
If you are having issues around using Bluetooth with your Car Kit please post the information in this thread.
Please also use this template so it is easiest for us to extract this data
Make/Model:
Year:
Carkit Model info (Manufacturer, firmware version, etc):
Details of problem: (e.g. pairing drops, static on the line, buttons mapped incorrectly, etc)
webOS version:
Included in compatibility list:
To find out if your carkit is listed on Palm's compatibility chart see here
http://kb.palm.com/wps/portal/kb/common/article/50373_en.html
Further information:
Please remove all previous pairing from both devices and carkits before deeming it an "issue." We attempt to diagnose and identify all issues, however some issues are simply resolved by removing pairing from both the device and the carkit and then resetting the connection back up.
It may be important to check back regularly. If it becomes an issue that we would like to diagnose further we may ask for help from the community by contributing log files from the device.
You may receive a PM from me or another Palm employee asking for this information (we can be identified by orange logo's next to the name).
Message Edited by HardBeatZ on 01-19-2010 02:36 PM

Palm Pre Earthlink E-mail Issues. Please Help! Can receive not send.

It appears this is a common problem that no one has a definitive answer to. I have three e-mail accounts on my Palm Pre. Yahoo, GMail and Earthlink. With Yahoo and GMail I can send and recive with no problem. With Earthlink, I can only receive e-mail. Not send without incurring an e-mail application error. I have spoken with Earthlink, Sprint and Palm Support. Each had no advice, or at least advice that worked. I know many Earthlink subscribers have had the same problem, has anyone resolved the issue on the Palm Pre?
Any insight anyone can provide as to a solution that works would be greatly appreciated.
Thanks!
Post relates to: Pre p100eww (Sprint)

Hello harleyhogger, Welcome to the Palm Support Community.
Have you tried using Sprint's smtp servers for your earthlink account? I'm surprised none of the techs you spoke with suggested this. See this thread:
http://forums.palm.com/palm/board/message?board.id=wireless_email&message.id=6265&query.id=108645#M6...
Being able to receive, but not send is a very old complaint with many phones and has been asked here a lot of times!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm login issue on my HP Pre 3

I've a Palm login issue on my HP Pre 3 after a reset via the "lost device" function (because of a software problem) and now the device is locked. Is there a way to unlock it?
I've tried to re-flash the device (through WebOS Doctor), change the password, change email with no results.

Are you able to log into your webOS account online with a computer?
If you previously selected "I lost my phone", that might block that phone from being used to log back into a webOS account. I don't know that, just speculating.
Anyway, if you log into your webOS account online, are there any devices listed? I've never done the "I lost my phone" thing, so maybe there's an option that says "I found my phone"? Wishful thinking, probably...
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Palm Pre Hotspot Issue

Anyone else use a Palm Pre Hotspot on Verizon with their iPad?
I use one and have this problem with both iPad & IPod:
http://www.thedailyoutrage.com/outrages/2010/4/1/palmed.html
Anyone else?

I just spent (another) hour on the phone with Palm and they said because my laptop connects fine, the problem is with Apple and there could be settings on the iPad to adjust.
When I asked (1) Exactly what sort of CLIENT settings could possibly affect ROUTER bandwidth, and (2) How CLIENT requests would have any bearing whatsoever on router performance, he had no answer. But was firm in his commitment.
My answers to these questions are quite logical, but if someone knows better please let me know.
(1) With TCP/IP there are no such settings.
(2) If the router has some sort of QoS settings and the iPod/iPad is making the "wrong" kinds of requests, that could do it.
Other than that, though, how could Apple be throttling customers who use their devices with Palm Pre's? I can see how Palm would do it -- because "iPad" shows up in the router's DHCP table. But does a similar manufacturer ID/Name show up on the client side?
So one test for my theory that Palm is purposefully throttling Apple devices is if there's some way to change how the iPad/iPod identifies itself to the Pre. For example, my Macbook works fine with the Pre Hotspot but with one KEY difference -- its DHCP table ID is its MAC address, NOT a product name.
All very, very frustrating...

Touch screen froze on 3 consecutive palm pre's within about a 5 month span

My wife has a palm pre through sprint nextel. The first one lasted 4 days and screen froze up. Sprint tech personnel at store could not fix phone or determine cause of the frozen screen. The sprint retail store replaced the phone. We took this phone and used it up until late August when yet again the screen froze just prior to our vacation. Hastily, we took it to a local authorized third party store, Wireless Co. Their repair personnel looked at the phone and yet again could not determine the cause. They replaced it as well with a refurbished phone. This third phone finally froze just like the previous two on 27DEC09. We took it to the sprint store the next day. The techs looked at it decided that it was due to a liquid/subtance under the back cover just above the battery. They refused to replace the phone a third time. They offered only that (a) we use our insurance plan or (b) trade the phone in and renew our two year contract to get a discounted phone. These phones have never been submersed in any liquid. The tech rep at the sprint store suggested humidity from being in the bathroom could have caused the problem. I paid full price for the first phone. I don't think I need to point out I am a bit disappointed with the palm pres lifespan. If only sprint had the iphone. The HTC hero or the instinct seem like our best alternatives now. I dont think I will even consider the pixi.
Post relates to: Pre p100eww (Sprint)

This is a peer-to-peer forum, designed to help users. Suggstions for Palm Inc. to request changes should be made here:
http://www.palm.com/us/company/feedback.html
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Pre crazy symptoms: "phone offline", will not charge battery, will not start, error message "an error has occured that cannot be resolved"

This is a long description of a series of problems with my new Palm Pre. You may wish to search the text to find your specific issue(s). There is no solution in my post. Look for possible answers in the responses to come.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone worked great. Last night I plugged in the phone and updated the OS. After completion, I selected "Done" and went to bed.
- First Series of Issues: "Phone Offline", will not charge battery -
In upper lefthand corner of the phone there is the message "phone offline". Although the phone has been charging all night it reads "26% battery". I called the general Sprint tech support number and we tried the following things:
1) Restart phone (press and hold power button, then select "turn off". after power down, press and hold power button to power on.)
2) Reset the phone (several different ways - call tech support so that you do this correctly)
The individual at Sprint then sent me to another tech support person, presumably 2nd tier.
- Second Series of Issues: Error message "an error has occured that cannot be resolved" -
Sprint tech support person #2 also had me restart and reset the phone in a number of ways. In her words "we've tried every palm pre trick I know" and each time the phone was unresponsive. Often we received the error message "phone is offline". We did a full erase and after that the phone would no longer restart. At this point the error message came up saying "an error has occured that cannot be resolved" which referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky background with a semitransparent box over it with white text.
Sprint tech support person #2 then connected me with Palm support and the dance continued. Again we tried a whole bunch of resetting and restarting and erasing options. Palm support instructed me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. While that was happening he had me hold the "volume up" button and plug the phone into the charger. This caused a USB symbol to appear on the phone. When the file was complete I received an error message that the file couldn't run. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He then transferred me to another Palm support person who works with Mac users.
Palms tech support person #2 then informed me that I should have selected the "mac" download option on www.palm.com/rom. I verbally walked her through the whole series of webpages, telling her that it says that you need Windows (version whatever) or Mac (version whatever) but that at no time was there an option to download a different WebOS Doctor for different operating systems. After some more discussion she told me she would have to have someone call me back tomorrow.
- Third Series of Issues: phone stuck on USB symbol -
So at the moment the phone is completely useless. Not fantastic. I booted up the mac in Windows 7 and downloaded WebOS Doc and received the same error. I also ran Windows Vista virtually and received the same error. Later this afternoon I'm heading into work to try the same thing on Windows XP.
In the meantime, I got onto this forum and located a thread that provided a direct link to the necessary file:
palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
After downloading that file, which I realized could totally be a virus, I was able to get WebOS Doc working on my computer. It required that I recharge the phone completely before beginning and now it's on the screen that says "Don't disconnect your phone" and the file is at 3% complete. Only... it's been at 3% complete for almost 30 minutes.
I am hoping that Palm will follow up with me tomorrow, but I'm leaving at 7am on a business trip and would love to have the thing working. Any suggestions are welcome, even if you can just tell me how to get the think disconnected safely before my flight tomorrow. I don't fancy getting through security with my phone wired to my laptop.
Thanks.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide

Palm Pre no longer syncing with Google Calendar

I've had my Pre for 4-5 weeks, and when I first got it, I configured the calendar to sync with my Google calendar. Everything worked fine. At some point, it stopped syncing. If I add something to the calendar through Google, I don't see it on my Pre and if I add an event on the Pre, it never shows up on Google. Obviously I tried the sync now option to no avail. I'm not sure if this happened around the V1.1.0 update or not. Is anyone else having issues syncing with Google Calendar?
Thx,
Brett
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Hello Bartman,
You may want to try removing and re-adding the gmail account to the Pre. If this doesn't work, try creating a test gmail account and add it to the Pre. This will tell you if it is your email account or the Palm Pre.
Let us know what happens....
Thanks,
Cola

Is Palm Zire 21 Software compatible with Palm Pre Plus Cell Phone?

I have an older Palm Zire 21. I love all the features. However, now I am trying to consolidate my Windows (vista) Calendar with my Palm and it is not compatible. I thought I would purchase the newer Palm Pre plus Cell Phone in order to have all of my contacts and calendars on my phone as well as my laptop. Though no one can seem to answer my question: Can I import my contact and calendar from my Zire 21 to the Palm Pre Plus?
Many thanks to who can answer this for me. I greatly appreciate your time and assistant.

webOS (the new Operating System) from Palm does not natively sync to your computer, but to the "cloud" (online servers).
Palm offers a program that will read your Palm Desktop information, and transfer it to Google. This is only a one-time transfer, and not a sync solution. See this thread.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm pre sync with Google tasks?

Hello, I am thinking about upgrading my Centro to a Palm Pre versus a Google Android phone. I am leaning towards the pre but for one issue. I know that it is easy to sync Google calendars, but what about syncing Google tasks? I saw some old posts that said you can't do it, but am wondering if it is now supported.

Hello. I am new to the forum and might not be here long if a couple issues can't can't be fixed.
1. As an ADHD adult, the tasks list is by far the most important application on a Palm for me. I synchronized all my data from Palm Desktop 6.22 to my brand new Pre and there are a couple problems. One, I can't figure out how to do recurring tasks. On the Centro it was simple. Just enter something like "feed the fish" and set it to redo three days after task was completed. I see no settings like this . How can I get recurring tasks back?
2. I used to have categories on my Palm Centro task list. For example, as a teacher, I had school tasks, a grocery lists, a Home Depot list, etc. These categories disappeared after I synced to my newly created Google account.
3. This is pretty similar to number two. I used to have categories for memos. Categories for passwords, categories for college stuff, categories for fantasy baseball stuff, etc. Now, they're gone. How do I get them back.
4. More memos questions. How come some of them show the details and then starting at the letter P, I just see sticky notes with one or two letters? WHat is that about? How am I supposed to know what those memos are? How do I fix this?
I've been a Palm Use for well over a decade, but if Palm can;t fix things like this, well, then I guess I'll give up on 'em and get a Droid like my wife. However, Palm has helped me organize my life for so long I'd like to stay with them. Are there any fixes for these problems, either via setting on the phone, apps, or anything else? Thank you in advance for your help.
-Brian

Various error messages when trying to sync my Palm Pre with my OWA

I have read several of the postings and I believe I have tried everything. The odd thing is that it worked prior to me being married. When I brought the phone I just entered my work email address and password and it worked instantly. Then at the end of June I got married and changed my name. When I change my name with my company they gave me a new email address. And a alert popped up on my phone stating that I needed to change my info. So I put in my new email and the same password and it states that it can't validate the account information. So I tap to set it up manually. I put in my new username, the domain, the OWA web address, and the same password. And then I get the SSL Certificate Error: check the date and time. After discussing with our IT guys, I try all the various emails I have in the system (4 total: 2 due to a change in the company name last year and two due to my name change). I get the same SSL Certificate Error. Then I download the certificate from my computer to my palm pre and took the "s" off of the https:// as one of the posting suggested. and now I am getting "unable to validate account settings. Please check the settings and try again" message. I tried all the different email addresses again just in case it was an issue of my email address not matching the domain name, but I still get the same "unable to validate" message. I'm at a lost because it really shouldn't be an issue of the cert, because it worked perfectly fine before I got married and change my name. So I can only assume that it's an issue with my email address, domain, and username. But I've tried all of them and nothing works. And suggestions would be helpful.
Post relates to: Pre p100eww (Sprint)

I seemed to have figured it out...... I hard reset my Iphone and rebooted my computer and it seemed to work. It also seemed there was a music file that was not being recognized, I just erased it and everything worked fine after that.... very strange but I am so glad I figured it out.....

Palm pre issues

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