Palm Pre lack of Bluetooth OBEX profile (NO FILE TRANSFERS!)

Great job palm.....
Always finding some small way to let your customers down.
Down anyone know a workaround to get the Bluetooth OBEX profile working or at least a way to transfer files wirelessly.
Thanks a ton (THE COMMUNITY NOT YOU PALM)!
Post relates to: Pre p100eww (Sprint)

that sucks.....
my lowly Instinct could do it........and THAT wasn't a "smart" phone....
I guess the Pre isn't as "smart" as we all thought?
I'm sure it will be in a future upgrade.........(hopefully..)
it seems that Palm was in such a rush to get this phone out the door, they left out alot of basic functionality that most "lower" phones have.

Similar Messages

Does the GSM version of the Pre support the bluetooth rSAP profile?

Hi All,
Prospective Pre owner in the UK here.
I've got a VW that has the latest premium bluetooth car kit. This means rSAP connections only. Sadly, this rules out a host of phones, as they don't support rSAP (iPhone being the main one I can think of).
Can anyone tell me if the GSM release of the Pre will support rSAP?
Failing that, does either the Sprint or Bell versions support rSAP?
I've seen this question posted here before, but there was no answer, hence my repeat request.
Thanks for your time.
Andy.
Post relates to: None
This question was solved.
View Solution.

andyfox wrote:
Thanks for getting back to me.
I've managed to speak with someone at Palm in the UK and can confirm that the GSM version of the Pre does not support rSAP either.
It's a shame, as it means I won't be getting one. More to the point, my company very likely won't consider it either. Too many of our fleet vehicles have rSAP only car kits, so we must have phones that work with them. Looks like my choices are either Nokia, Blackberry or ugh.... Windows Mobile.
If anyone from Palm is listening, please implement this profile in a future update. Loads of VW, Audi and Skoda drivers will be very grateful.
Andy.
I also second that. To give an update here from Germany, rSAP seems to be the future for hands-free equipment in cars. Last year when I bought a new car (Skoda in my case, same equipment like Volkswagen) I talked with a really experiencend car dealer about that topic. He stated that the vast majority of his customers are not willing to buy special phone adopters any longer for the simple reason that they normally having their cars longer than a particular phone.
Since then I use my old Nokia withrSAP and it just works. Even better more and more rental cars have rSAP included now. Last week I had a nice Mercedes Benz from Sixt and it saved the day to organize things on the phone during a five hour ride.
Oh, and not to forget my uncle who came around with a brand new Nissan Murano some day and ask me to figure out how to run his phone with it. Taht car had rSAP either.

Mini ipad bluetooth won't accept file transfers anyone experiencing same?

I am having trouble transferring files from my Mac Pro to my mini Ipad through bluetooth. I receive a message stating "this devices does not have the required services". What can be done to fix this problem. I have looked through the manual and do not find an article addressing change or establishment of services for bluetooth.

iOS does not support file transfer over Bluetooth.

Does Palm Pre Support Bluetooth SPP Profile?

I am a developer for a software company. I write all the application software mainly for Windows Mobile to control our hardware in the field using Bluetooth SPP Profile, or Serial Port over Bluetooth. Some clients have asked if they can use their Palm Pre phones to control our hardware.
Does Palm Pre support SPP?
Post relates to: Palm IIIc

At this itme the PRE does not support the SPP profile.
These are the profiles currently enabled on the PRE;
HSP 1.1, HFP 1.5, PBA, A2DP, AVRC, PAN
version 2.1+EDR
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/pre/p100eww/sprint/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

Palm Pre - USB Function via Bluetooth

Hi Folks,
Is there a way to to utilize the pre USB Date capability via Bluetooth? The idea it to transfer pics, music and media to/from the Pre and MS Vista without the cable? I have paired them without issue, though do not see how this would be done.
thanks for any comments,
rs
Post relates to: Pre p100eww (Sprint)

Earlier, I was trying to do this today with my Dell Mini9, but it didn't work.
I called Palm Tech Assistance and after some time they informed me that currently the Pre will not perform this function. Specifically, (in my case) the Pre needs to support OBEX format and does not.
I was extremely frustrated by this, and after examining the forums, see now that many other folks are up cr@p creek without a paddle because of Palm's "oversight".
My Suggestion would be to follow the Carkit Bluetooth forum posters...
We need to consolidate the many many scattered posts on this issue and press for action from Palm!!!
Too many single post threads on this topic makes it a sleeper... a Non-issue in the eyes of Palm. Hopefully that changes and folks can consolidate their complaints here.
Its astounding that we got robbed of this ability... its so fundamental that I unfortunately didn't consider researching this before buying the Pre.
My fault obviously, and I sure do love many of the wonderous features of the Pre, but at the same time I have to practical and decide what will work for my uses: sure makes that HTC Hero coming up on Sprint look mighty appealing unless Palm makes this issue right. Pre-orders on my used Pre anyone?

Re: Bluetooth Related Issues with Car kits regarding the Palm Pre Post 1.2.1

Make/Model: Nissan Maxima
Year: 2007
Carkit Model info (Manufacturer, firmware version, etc): OEM with Nav
Details of problem: (e.g. pairing drops, static on the line, buttons mapped incorrectly, etc)
Since updating to webOS 1.3.5, the connect and disconnect problems have mostly gone away! Thank you Palm!
One minor complaint still with Bluetooth (if you are listening Palm): The Nissan OEM kit supports up to 4 phones. I paired my wife and kid's phones to the car, including my Pre. When any other family member is in the car with me with their phone (non-Pre), my Pre will not connect to the car. Their phones connect just fine even though my phone has been paired to the car to be the "primary" phone. Only when I am by myself in the car will the Pre Bluetooth connect/disconnect work flawlessly. Thanks again for getting us this far!
webOS version: 1.3.5

We are trying to collect data for all customers that are having issues related to pairing their Palm Pre to car kits, however this data is spread among tons of threads and many different boards. To resolve this we would like to consolidate this list down to one board and tell you up front what information we need.
If you are having issues around using Bluetooth with your Car Kit please post the information in this thread.
Please also use this template so it is easiest for us to extract this data
Make/Model:
Year:
Carkit Model info (Manufacturer, firmware version, etc):
Details of problem: (e.g. pairing drops, static on the line, buttons mapped incorrectly, etc)
webOS version:
Included in compatibility list:
To find out if your carkit is listed on Palm's compatibility chart see here
http://kb.palm.com/wps/portal/kb/common/article/50373_en.html
Further information:
Please remove all previous pairing from both devices and carkits before deeming it an "issue." We attempt to diagnose and identify all issues, however some issues are simply resolved by removing pairing from both the device and the carkit and then resetting the connection back up.
It may be important to check back regularly. If it becomes an issue that we would like to diagnose further we may ask for help from the community by contributing log files from the device.
You may receive a PM from me or another Palm employee asking for this information (we can be identified by orange logo's next to the name).
Message Edited by HardBeatZ on 01-19-2010 02:36 PM

Can't make a Palm Pre Profile?

I just purchased my first Palm Pre Plus, and it says that I need to make a Palm Profile. I tried to sign up and entered my e-mail and password but as soon as I got to the Security Question it said to go to palm.com/support. I can't figure out how to get past this. Help!!

According to this forum: http://forum.lowyat.net/topic/2175165/all, it seems that Siri is expecting a 7-8 digit phone numbers excluding the country code and area code, so adding an extra "0" digit or two at the back of the phone number may be able to fix your problem. The phone number should still connect correctly. Try that, it works for me in Indonesia where some phone numbers are still 6 digits.
Hindra

Can I get the voice over Bluetooth with Google Map on WEBOS 2.0 (Palm Pre 2)?

Hi,
I just got a Palm Pre 2 with WEBOS 2.0, I am wondering if there is a setup or an application that can provide/enable the GPS voice over bluetooth when using the direction from the Google Map?
Post relates to: Pre 2 p102una (Rogers)

Hello Danmtl,
If what you are referring to is being able to use a Bluetooth headset for Google Maps voice navigation, then you're in for disappointment. Google Maps w/ Navigation is only available for Android devices at this point in time, although there are talks of Google allowing the service to be placed on Windows Phone 7. As for the WebOS lineup, your only options for voice navigation would be either Verizon's VZ Navigator or Spint's Sprint Navigation. Either of those would require that you had purchased the phone specifically from that provider, so no luck for you there.
Looks like we're all waiting on Google to step in for us at this point in time!

Palm pre xwap profile

Hi,
Could anyone tell me where I might find the HTTP link to palm pre's XWAP profile?
Post relates to: Pre p100eww (Sprint)

You might want to look into the developer.palm.com. They may have more information on what you are looking for.

Use Palm Pre Profile or Create New HP Profile for Touchpad?

I have a Pre+ and using my original Palm Profile for backups, etc. When my Touchpad arrives, should I use my original Pre Profile or create a separate HP Profile?
What are the advantages and disadvantages of using the same profile for both devices?
Post relates to: HP TouchPad (WiFi)

ivanetter wrote:
I have the Palm Pre2 and the HP Touchpad. I set up the touchpad first, created the webOS account using yahoo mail address. When I received my Palm Pre2, I created the palm profile using the same email address.
The first connect of the two, a few apps that I installed on my touchpad synced onto my palm. Now, I cannot get this to happen again.
Also, on my Palm Pre 2, the phone came with a palm profile already on it...Dr. Skipped Firstuse...how do I delete this and where did it come from?
Unless I am mistaken, the sync of apps between the devices only happens one time: when the device is first brought online and into the webOS Account.
Not sure what you mean by Dr. Skipped Firstuse. Could you give us a screenshot? To take a screenie press at the same time: Orange (may be White on your phone), Sym and P keys.

New Palm Profile for Used Palm Pre

Hi,
I bought a second-hand Palm Pre (Movistar, ES) and now want to establish a new Palm Profile so I can use the phone in Australia (Optus, AU).
How do I set up a new Palm Profile on this phone ?
It is currently running WebOS 1.4
Thanks,
Nick
This question was solved.
View Solution.

Hi,
I wiped the device and started from scratch and couldn't get past the Insert SIM etc screen.
When I restarted the device, it then locked in Seting Language.
I have now gone back to WebOS 1.3.5.2 using a Meta-Doctor hack, and can run the device, use phone etc.
When I ran the First Use App, it asked for my language then did a reboot, and still not Palm Profile.
Is there a Palm website where I can set up a profile, and the use my ESN to get Palm to send the info to my phone ?
I also tried using root-based program to force a profile creation:
luna-send -n 1 palm://com.palm.accountservices/createNovaAccount {\"password\":\"YOURPASSWORD\",\"email\":\"[email protected]\",\"firstName\":\"YOURFIRSTNAME\",\"lastName\":\"YOURLASTNAME\",\"language\":\"en\",\"country\":\"gb\",\"questionId\":\"2\",\"response\":\"FIRSTCAR\"}
This came back with ACCOUNT_CREATION_ERROR "Could not get account server url"
Any help appreciated, as I want to download proper Palm Apps, as well as the Homebrew Apps.
Thanks,
Nick

Bluetooth keyboard and support for palm pre

Has anyone heard any word on when and if the palm bluetooth keyboard will be usable on the palm pre. I have been a palm user since the first device. I am an attorney and switched from my Treo 650 to the pre. I love the pre but many of the applications that I used in business with the treo, are now either not supported or not available for the pre. The two most important of these would be bluetooth keyboard support & memo support and syncing with the pre. Does anyone have any thoughts? I have heard no discussion regarding use of the bluetooth keyboard witht the pre. I also don't understand why any of the current pre sync third party solutions have not addressed the syncing of memos/notes from outlook to the pre.
Post relates to: Pre p100eww (Sprint)

Just bought a Palm Pre Plus (Verizon) and tried to connect it w/ my Palm Bluetooth Keyboard but with no luck. The Pre did find the Bluetooth Keyboard and tried to Pair the two devices, but the pairing failed. I do hope that Palm allows this pairing to occur, as I won't purchase Word to Go (which has been a mainstay of mine on all my previous Palm devices) until I know that I can use the keyboard.

Breaking News: Palm Pre loses customers contact lists and finds entertainment in ignoring desperate cries for help!

I wish the subject matter was not true , but it is. I lost all my company contacts last week and have been pleading for help from Palm for over a week, I have already written a link based on Minkas complaint. I have heard stories about bad servers ect ect through the grapevine but the bottom line is , no matter what has happened....Palm has not honored any of the 3 promises to call me back that had been arranged at a Sprint Store with the help of the employees over the speaker phone, I head the promise, the employees heard the promise and over a week later I still have not heard back from Palm. I have lost important business contacts for my labor supply, my material supply and a handfull of contacts that I can not replace because they are not in the phone book....Bottom line, Palm does not care about you or the company your run, the support is lacking and almost comical...can you believe I was told the only way to contact or make a complaint about the company is to write a blog....If somebody has an issue with my personal products they can talk to me 24 hours a day, yet Palm has no such contact or even a official form I can fill out....THE ONLY WAY TO FILE A COMPLAINT IS BY A BLOGG....and hope somebody reads about this at Palm and cares enough to call back....this company acts like they believe in witchcraft and the only way they can handle a issue is that it must be delivered to them by devine intervention....I have never complained about a product in my life, but I bought this phone to help my business and what I got was abandoned, ignored and left to rot while they continously ignore me and my situation. Here are some things you should get used to if you have a problem with Palms products..1. Wait 72 hours and a level 3 or 4 tech will call you back but they do not 2. We will escalate your problem and you will be called back in 72 hours or less but they wont. 3. No, you may not contact the CEO of the company or anybody in authority. 4. If you have a complaint u have to write a blog because nobody specializes ln complaints about service. I understand problems happen , but a company that ignores customers begging for help almost every day because it affects a companies income... the money needed to pay bills and support families....this kind of company will watch you fall over a cliff and perish without a second thought....I will never trust Palm again, they will take your money and abandon you in your most dire time of need. They have done it to me, and as of tonight at 11 pm they told me somebody will call me in 72 hours.
Post relates to: Pre p100eww (Sprint)

To anybody who has lost a contact list from palm my deepest sympathies go out to you. Be prepared to be ignored and dismissed by Palm. Today is Sunday November 9 and this is the 9th day I have waited for a call back from a level 3 tech but I want to share with you what happened today. I actually got a call from Palm but it was not from a tech...after pleading with the online help last night and explaining I have been ignored and need to speak to a tech person guess who called me ? It was the standard help line that you can call listed on this website...He had no clue at all how to help but promised me again (This would be promise 5 from online chat help and Im still also on promise 3 given at the Sprint store) needless to say he said that because of the serious nature of my request and the time I have waited he would talk to his manager and make sure I was contacted today...I waited and once again received no call back but what was really disturbing was he told me that the Sprint manager and the 2 employees that assisted me at the store were a bunch of liars. He told me no calls were ever made to Palm, even though we all listened on the speaker phone to the Palm representative each of the 3 times I went back to the store for help....I go to the store on greenback in citrus heights, Ca each time they have been fantastic in trying to help me and each time they have spent 30-40 minutes trying to clear my problems up and at the end of each conversation they make Palm promise to call me back with a level 3 or 4 tech. So...today they not only lie to me again but they call the employees at Sprint a bunch of liars telling me that no records of a call back have ever been made...once again Palm continues to abandon the customer and also offer up Sprint as the sacrificial lamb. As bad as the problem is, I noticed some disturbing facts again ( I am now on my 3rd palm pre in 3 months) My problems started over a week ago when all info was lost.Once I had the drive wiped and only got 6 contacts back.I actually entered 3 new contacts on my phone by hand ( I do use any Google or any other site ect) long story short I got a new phone on Friday the 6th of November because of constant lock up and inability to answer...when I downloaded my Palm profile it downloaded only 6 contacts again (they lost aprox 90) but it once again lost the 3 new contacts I had in my phone for 5 days ( and yes all autoback ups were on) I see more and more people are having these problems and I want to let you know that Palm does not care about you or any issues you have that require level 3 help.( Please note if you look up level 3 help at Palm its refers you to a webpage about Santa Clause....because neither exist)..you should take a deep breath, get in line and hope maybe you will be luckier than I have been...I really saw the writing on the wall when they started calling Sprint a bunch of liars....I think Palm is pulling off the biggest pyramid scheme the industry has seen in years. They got the money and now they are nowhere to be found. Here is the bottom line once again...Something is still wrong on the servers...they continue to lose contact information and they know they have a problem. I speak the truth when I say this... Palm does not care about you or your business, If your really serious about your business and your responsible for the income of employees and families you should avoid Palm at all costs. After 9 Days of Begging for help I feel like a total chump for trusting Palm and believing in this company.
Post relates to: Pre p100eww (Sprint)

THE ULTIMATE PALM PRE POOR SIGNAL ISSUE THREAD

The previous thread I posted can be deleted. This thread has everything people need to read. Here is the conversation I just had with Palm about the rampant signal problems everyone is having with their Palm Pre phones (side note, they say they'll be calling me back in a few days. I'll assume they mean BUSINESS days and i'll post here again tuesday or wednesday if I don't hear from anyone.) :
1:56 AM Connecting...
1:56 AM Connected. A support representative will be with you shortly.
1:57 AM Support session established with Sabino.
1:57 AM Sabino: Hello David. Thank you for contacting Palm. My name is Sabino.
1:57 AM David Doria: hi
1:58 AM Sabino: I understand that you are facing issues with weak signals.
1:58 AM Sabino: Am I correct?
1:58 AM David Doria: yes. weak, and also erractic. sometimes i will get full bars, and then it will jump to one bar, or none...then be roaming, then Ev, then 1x...all in the SAME spot
1:58 AM Sabino: I’m sorry for any trouble this may have caused.
1:58 AM Sabino: May I know since how long you are facing this issue?
1:59 AM David Doria: as long as i've been using a palm pre, but it is getting worse with time. i've been using a palm pre since october of last year
2:00 AM Sabino: Let me know the webOS version on the device and your carrier name.
2:01 AM David Doria: whatever the latest OS is. 1.4.whatever. and i'm with sprint
2:01 AM Sabino: This seems to be the issue with the network, all the network related issues were taken care by your carrier. I suggest you to contact Sprint. They will be able to fix the issue.
2:01 AM David Doria: um, you said that before i even told you what carrier i'm using
2:01 AM Sabino: I just pulled the details using your phone number.
2:02 AM David Doria: you know that isn't true. you know it's not sprint
2:02 AM David Doria: i just told you all my other phones with sprint worked fine here and i've only been having problems since i got a palm pre
2:02 AM Sabino: Okay, contact your carrier, they will be able to fix the issue.
2:02 AM David Doria: i've lived here for 4 years and i've had sprint all 4 years
2:02 AM David Doria: no they won't. i've been contacting them for weeks. they came out and checked the tower TWICE now. there's nothing they can do. it's a hardware issue for palm
2:04 AM David Doria: there are threads all over the internet with hundreds of people complaining about having signal issues ONLY since they bought a palm pre. now you're telling me it's a sprint issue and you haven't even looked at my phone yet.
2:05 AM Sabino: What I would like to do, is place your case into a special team that develops technical solutions. They will do further research on it. They would be in touch with you once they have further updates. I cannot commit to a specific callback period, but please know that we are working on your case. May I do that for you?
2:06 AM David Doria: no, because i saw someone in one thread say that palm told them the exact same thing...in 2009
2:06 AM David Doria: so you're basically saying you're forwarding the problem to a generic department to a generic person that i can't know the name of, with no contact info, and that there is no guarantee when they will contact me IF they even will contact me...but i should definitely believe they are working on the problem
2:06 AM Sabino: What exactly you want me to do now?
2:06 AM David Doria: that's ridiculous
2:07 AM David Doria: i want you to tell me why palm is not fixing this problem with the palm pre and is instead telling me it is sprint's problem and then pretending to forward the issue to another department which has already had years to fix the issue
2:08 AM Sabino: As I stated, all the network related issues are taken by carrier.
2:09 AM David Doria: it's a hardware issue
2:10 AM Sabino: I am going to tell you about our 2 repair options:
2:10 AM Sabino:
1. Repair return: After I create your service repair order, you receive an email with the details on how and where to ship your device for repair. The email also contains info on the follow-up process. After the repair center receives your device, you’ll receive a working device in another 5-7 business days.
2. :”With the advance exchange option, we ship you a replacement device first, and then you return your defective device to us using a prepaid label. There is a $29.95 fee for this special service but you get a replacement device within 3-5 days.
2:10 AM David Doria: you can't even KNOW it's a network issue without looking at the phone, and all evidence points to hardware since other phones on the same carrier work fine
2:10 AM Sabino: Please go through the above 2 options.
2:10 AM David Doria: this is my SEVENTH palm pre phone, sabino
2:11 AM David Doria: as many others in forums will tell you, they have also replaced their phones MULTIPLE times hoping to fix this issue. nothing works. there is SOMETHING physically wrong with the reception capability of the palm pre
2:12 AM David Doria: dude, stop copying and pasting what palm tells you to say and listen to me. these phones do NOT work. there is something majorly wrong with them and palm is cheating people out of hundreds of dollars a piece to save themselves the cost of a fix.
2:13 AM Sabino: Please hold on while I transfer the chat to our Supervisor.
2:13 AM David Doria: thank you
2:13 AM Sabino: You’re welcome.
2:14 AM Transferring session to another technician...
2:14 AM Support session established with Saben.
2:14 AM Saben: Hello David, this is supervisor Saben.
2:15 AM Saben: Please stay on hold while I go through the chat.
2:15 AM David Doria: hello, saben...i urge you to read the conversation i just had with sabino so i do not have to explain the situation again.
2:15 AM David Doria: ok, thank you
2:15 AM Saben: Thank you for staying on hold.
2:16 AM David Doria: sure
2:16 AM Saben: I understand that you are facing network issues with the phone.
2:16 AM Saben: Am I correct?
2:16 AM David Doria: no
2:16 AM David Doria: i am facing signal issues. my network is functioning just fine
2:16 AM Saben: Okay.
2:16 AM Saben: Did you try any troubleshooting steps?
2:17 AM David Doria: yes. i reset my phone...tried NEW phones...updated...updated PRL...etc...tried 2G only, restarting the phone after removing the battery, tried going outside...tried going a few blocks down.
2:17 AM David Doria: i can't even count how many things i have tried. something is wrong with the palm pre
2:18 AM Saben: Did you try with the webOS doctor?
2:18 AM David Doria: i've tried every software solution i can find
2:19 AM Saben: I am sorry, I just want to know did you run the webOS doctor tool?
2:19 AM David Doria: i've been talking to sprint about this for WEEKS now. in case you didn't read the conversation, they've already come out to check the local tower twice now
2:20 AM Saben: Okay. It seems that you did not use the webOS doctor tool on the device to check the issue.
2:20 AM David Doria: yes. the local sprint repair center used the tool when my phone froze during an update
2:20 AM David Doria: yes i did
2:20 AM Saben: Okay. Thank you for the information.
2:20 AM David Doria: you're welcome
2:20 AM Saben: Then it seems need a repair.
2:20 AM David Doria: but this is my 7th palm pre phone.
2:20 AM David Doria: they have all done this
2:22 AM Saben: Okay. To best assist you I will escalate the issue to specialist team. They will call back you and find a resolution.
2:22 AM David Doria: are you guaranteeing me that they will call?
2:22 AM David Doria: because the last guy said someone MAY contact me but probably not
2:23 AM Saben: Yes. They will contact you. I will escalate the issue to specialist team.
2:23 AM David Doria: when will they contact me by?
2:23 AM Saben: I need few information from you to do a specific escalation.
2:23 AM David Doria: ok
2:24 AM Saben: Give me a minute while I post the questions.
2:25 AM David Doria: ok
2:25 AM Saben: Please provide the following details so that I can set up the call back from our Specialist team:
First and last name :
Primary phone number :
Secondary phone number (if any) :
Primary email address :
Device serial number :
Purchase date :
Country where you purchased your device :
Preferred time to call :
2:26 AM David Doria: David Doria
909*******
no secondary number
******@*******.***.edu
2:27 AM David Doria: which number is the serial number on the box?
2:27 AM Saben: Open the launcher on the phone.
2:27 AM Saben: Select the Device Info.
2:27 AM Saben: You will find the serial number of the phone there.
2:28 AM David Doria: as far as purchase date, this particular phone was sent to me less than a month ago. original purchase date of ORIGINAL palm pre was october of '09.
United States
2PM-midnight best time to call
2:28 AM David Doria: serial number: ************
2:29 AM Saben: Okay,I also need yourfull name, phone number and email address.
2:30 AM David Doria: I gave you that if you can scroll up a bit
2:31 AM Saben: I am sorry, are you refering to the one you have mentioned before entering to chat?
2:31 AM David Doria: no.
2:31 AM Saben: I am sorry, I see that.
2:31 AM Saben: Thank you for the information.
2:32 AM David Doria: ok, thank you
2:32 AM Saben: I will escalate the issue. You will receive a call from the specialist team within 48 to 72 hours.
2:32 AM Saben: Is there anything else I can help you with?
2:33 AM David Doria: i am looking forward to it. meanwhile, i am posting this conversation in the palm website forum because i want people to be updated about this problem since so many are having signal issues
2:33 AM David Doria: no, there's nothing else you can help me with
2:33 AM Saben: Here’s the reference number for our chat: Chat session ID number ********. Keep this number as a record of this chat, and if you need to call our Voice Support team or contact us again for this same issue, please refer to this number.
2:33 AM Saben: Thank you for contacting Palm and feel free to contact us for further assistance. We rely on your suggestions and feedback to help us provide the best support, so please take a few minutes to complete the customer survey that you'll receive via email. You may now close the chat window. Have a great day!
2:33 AM Saben: Bye!
2:33 AM David Doria: bye
Post relates to: Pre p100eww (Sprint)

So they finally called me back, but I didn't get the call because.....I had no signal. HAHA
I got their voicemail and called back. First, they tried telling me YET AGAIN that it was Sprint's problem. They said that if I call Sprint, they will give me a device to boost signal in my home. I said, "That's fine, but what do I do when I'm in the rest of the country?" Then they told me it was a software problem and that I need to run WebOSdoctor to reinstall the operating system. I told them that this is my 7th Palm Pre. I told them that Sprint already used the Doctor...like I told the online tech people. But this guy on the phone wasn't having it. He told me that he didn't think Sprint was able to do that (so I can, but Sprint can't =/?) and that I should do it just to be sure. He said if that doesn't work that they will try out a NEW Palm profile and see if that fixes it. If neither of those works, he basically admitted there are no other options.
I asked him if there is some sort of way they can physically upgrade the antenna system with a better material or placement and he said that Palm has no department able to do that.
I told him about the various threads online like this one, where dozens of people complain about the same issue. He told me to just do the WebOSdoctor and call him back. I asked him if this has fixed signal problems for people previously and he said that he doesn't get to know the end result of his suggestions to customers. How unprofessional is that? How is the guy supposed to get better at his job if he's not allowed to find out if the fixes he suggest to people actually work? That seems nuts to me, but i digress.
I haven't tried the Doctor yet. I'm going to, but I'm just being lazy because I know it won't work, and it's going to be really annoying to update my phone and backup photos first and all that good stuff.
I will post back after I run the doctor and try the new Palm profile. Until then, I'd REALLY suggest you all do what I did and call Palm, insisting they fix the problem, even if it means a recall. They aren't gonna do it just for me, no matter how many times I complain. That's a fact.
If anyone DOES call Palm, it would probably be a good idea to bring up this thread and also to post here about what they tell you!

I DID A FULL ERACE OF MY PLAIN pALM pRE CELL PHONE NOT I CANT LOGIN

Hello New guy here I have and currently own 2 palm pre PHONES one not working because of the same problem number 1 and 2 are the same let me explain This phone was acting up dots were doing as they choose to do and opening programs at will until it drained the battery then it went away no viruses etc,
anyway i decided to do a full erase of the one phone and it came back saying for me to sign in to my profile i do which is the exact same as my bell profile on the hp website only as i no longer subscribe to bell
((thats a whole new nightmare) and it would take a day to write what i went through with these??? anyway iam trying to get by this stage of the profile sign in because it says i must be connect to my wireless provider to sign in which i haven't been with bell for 5 years now.
anyway i really need help this is not a stolen phone as i have records proving these are mine from day 1 it just bothers me that i cant sign in because bell still wants me to be i guess a part of there SERVICE and i would rather go without any cell phone before i would ever even consider bell in this lifetime even if were free i would still say no way...
anyway any help on this would be very much appreciated i will be around all day here i have tried webos nation but nothing everything is out of date or cant download anything on that site but i have been reading a few things on here and this site seems to be very helpful
maybe there is a code i can use to bypass this sign in thing i don't know please help if you can appreciated. thanks ~Dave P.S. my both phones aren't pixi or veer or palm pre 2 they are just plain palm pre phones no names beside palm at al

Hi Dave5252,
I know that with smartphones that are associated with carriers you must first "unlock" the phone to make it work with a different carrier. I don't know if this applies to your situation, but I have worked with Apple phones a lot, and this is always the case with them. So Bell, the people you least want to speak with, may have the answer for you. And if not, then hey! You don't have to talk to them!
Best,
aricari
I work on behalf of HP.
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Palm Pre lack of Bluetooth OBEX profile (NO FILE TRANSFERS!)

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