Palm Pre - no contacts retrieved from Palm Profile

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Hi bkurt01,
Sorry to hear about your problems. I use a very similar type of setup. I have a Google Voice number that rings multiple phones at once and then connects the call to whichever phone picks up.
I experienced a similar issue as you. What I found out is that one of my other phones was answering the call before it could ring through to my Pre Plus. Fortunately, Google has a feature called Call Presentation that requires me to press a button on the keypad before the call get's connected. I don't know if your service has a feature like this, but I'd suggest enabling it if they do.
To test and see if you're experiencing a similar situation, try this:
Disable or remove all phones from your VoIP service except for your Pre
Try dialing your VoIP number and see what happens
If you are able to get through in this configuration, one of your other phones is probably answering before your Pre's can receive the call.

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Contacts retrieval from Curve 8350i and desktop software

My BB curve 8350i just died. It won't turn on anymore even when connected to the charger. I took it to a Sprint store and I was told that it can no longer be revived.
I have backed up the contents of my phone using the BB desktop software. My question is, is there anyway I can retrieve those contacts from just the desktop software, w/o a BB phone?

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How to force a restore of contacts and calendar events from Palm Profile? (and memos and tasks!)

Yesterday I had to do a partial erase restart of my beloved Palm Pre. In the past I have had to do full data restorations, and have had no problems at all. This time, however, my Pre did not recover the dozens of contacts saved in my Palm Profile, nor did it recover any of the Palm Profile calendar events (and all my memos are gone, as well as tasks). I've tried using the "synch" button in the contacts preferences dialog box, but it did nothing. Does anyone know if it is possible to "force" a full recovery of your data from the Palm Profile backup, or if there is a way to access that data online somehow? Much of my contact data I have successfully migrated through seven previous Palm PDAs and phones...it would be too painfully ironic if I've now lost all of that data just because I bought a Palm Pre and trusted the Profile backup system...
Post relates to: Pre p100eww (Sprint)

It's 12 am eastern time, and their servers are still down. This is strike 2 for the Palm pre (webOS) for me.

Any way to tranfer contact information from a Palm Pre with a broken touch screen?

My beloved Palm Pre died last Friday with the touch screen failing. It simply stopped responding to inputs. I am able to unlock the phone and enter some commands from the slide out keypad, but I can't do much. For example, I can type in "contacts" under just-type and then hit enter and it will take me to the contacts screen. However, at that point I can't navigate around or open any contacts. Other commands don't respond to the slide out keypad, such as the "USB Drive" prompt when I plug the phone into my laptop.
I have several contacts saved on the phone (and some on the SIM) that I can no longer access. Most were backed up to my Outlook contacts but many are not. Does anyone have any ideas about how I can move these to an alternate source (Outlook, Google, Desktop, etc) where I can then recover them. I'm open to any suggestions.
Thanks,
Crash.

There are several methods to export Palm Profile contacts such as:
http://www.webosnation.com/how-to-export-and-move-your-contacts-patch
and
http://www.webosnation.com/how-to-export-your-webos-contacts-csv
but they all require a device with a responsive touchscreen. I am unaware of any way to access your webOS Profile data from HP's backup servers directly, without a device.
So...if you either know someone with a webOS device you could borrow, or find an inexpensive used one (eg eBay...or if you could use Verizon, get a no-contract Pre 2 from BestBuy for a mere $45!!!), and if you had Backup turned on, you should be able to restore them all by signing into your account on a replacement webOS device.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

How to sync contacts from Palm profile to online account.

I got my palm pre last week and the store transfered my contacts from my old phone to my palm pre. When I go to edit a contact, it shows their default account is to my palm pre and therefore their info's not syncing with my gmail account. When I enter new contacts, they default to google and sync with my gmail account.
Does anybody know how to change my existing contacts default account so they'll sync with google?
Thanks
Post relates to: Pre p100eww (Sprint)

hi,
What i know is that palm profile info cant be extracted to a computer. Your best option is to get your old phone and sync it to your computer.
=)

Lost contacts and calendar when restoring palm profile on replacement Pre

After nearly 90 days from launch date, and totally loving my Pre, I took it into the Sprint store to show them what looks like screen separation inside the screen. Sprint deemed it reasonable to replace the phone, and gave me a refurbished Pre. Not keen on that, but as long as it is the same warranty, I guess that is OK. All is well with my new Pre with one huge exception. While I had backed up pictures and music to my computer, I was relying on the "cloud" to back up contacts and calendar. Bad assumption. After I signed into my Palm profile with the new Pre, I got my apps back, but no contacts or calendar. After hours on the phone with multiple Sprint and Palm support people and several partial resets, I am now on a list to get a call-back from a Palm engineer. The kicker is that it could be up to two weeks before I get my call-back, and I am guessing if I miss that call, I'll have to wait another two weeks. I live and die by the calendar I kept on my Pre, so I am fried now. This is low class and low quality customer support. Anyone with a similar experience? Similar problem? Suggestions on approaches to take to get Palm's attention to get this fixed? Thanks.
Post relates to: Pre p100eww (Sprint)

I too found out the hard way that not all contacts get backed up to your Palm Profile. When I purchased my first palm pre back in June, I imported all of my contacts using pocketmirror. I assumed that since they're now on the pre, they'd be automagically backed up to my Palm Profile. Not true! I recieved a replacement palm pre after my first one started developing small cracks on the edge of the screen plastic. BTW, these cracks were not due to abuse, but apparently cheap material. Additionally, the refurbished pre they sent me has a bad "oreo" effect and is very sloppy, but that's a story for another time (hint: google "palm pre oreo"). After activating the refurbished pre, I found that none of my important contacts were pulled down from my Palm Profile. At this point I contacted sprint support and spent over 5 hours of tech support hell being transferred between sprint and palm multiple times. I was so far beyond frustration and fury, I was ready to physically assault someone... After these 5 hours, I was no closer to salvaging my contacts from my old palm pre. Sprint reactivated the old one, but every time it booted up it would only give me two options; to "Just restart" or "Erase all data." Pressing "Just restart" would reboot the phone and 3 minutes later would show the exact same screen with the same useless options. Obviously, erasing all data was not what I wanted to accomplish. Ultimately, Palm support told me there was no way to recover anything off the old phone and argued with me telling me that the contacts I wanted were not stored physically inside the flash memory in the old phone. This was purely incorrect as I was finally able to hack a way into my old pre and move the contacts that only existed in the contacts application (not my Palm Profile) over to my replacement pre (this involved some linux skills and completely unsupported procedures, but it worked). It was obvious that the Palm support tech was either ill informed or ill equipped to assist me in any way.
For anyone that may end up in the same position, I had to bypass the broken activation screen that I was stuck at on my old pre using details here:
http://www.webos-internals.org/wiki/Patch_webOS_Bypassing_Activation
I was then able to gain access to the filesystem itself and copy everything out of /var (the really important file is PalmDatabase.db3 which holds all of your contacts, calendar, synergy links, IM/SMS threads, etc.):
http://www.webos-internals.org/wiki/Important_Personal_Data_Locations
At any rate, I hope this helps someone who ends up in a similar situation. The solution is far from elegant, but provided you have or know someone who has some linux experience, it's possible to migrate almost everything from one pre to another. As for me, I'm THOROUGHLY DISAPPOINTED with the hardware quality of the pre and the lack of options available to backup/migrate data on a pre (the Palm Profile cloud has failed me here). I may soon drop this headache and follow the rest of my linux friends by moving to an android device.

...my Palm Profile and my aging Pre--broken

1...howdy. I'm a bit desperate...only a bit. This morning I slid my 2.5 year-old unmodified Sprint Pre off of its Touchstone and discovered pure strangeness-- *no call history *no chat history *no contacts *unable to send or receive email *account information lost ...I can make calls and I can visit websites and play music and watch videos and take pictures. But anything that appears to involve the cloud and/or my Palm Profile doesn't eem to work at all. We are five webOS-device family...still love the platform. Ideas?
Post relates to: Pre p100eww (Sprint)

Actually, that doesn't necessarily work. There are some pretty severe problems with the reliability of Palm Profile backup and server reliability. I've been through 3 palm phones (Pre +, 2x Pre 2) and my data has been lost three times. Lost in the sense of the server reporting different backup dates and snapshots from what is restored to the phone and incomplete data crosslinked between snapshots.
I've been trying to get tech support to help and essentially they are refusing to either resolve or investigate the problem and insist that I have to pay $14.95 charge for 'past 90 days' support to repeat the refusal.
The last time I paid the charge, I was told, in error, there was no way to retrieve the data because I had saved over it with new information. Yet this time I'm told there are historical 'snapshots' available but that the data is at 0k due to user error--their polite way of calling me a liar.
I would really like to get this issue resolved and would appreciate some assistance. After multiple online chats (I have session transcripts) and several phone calls (one conferenced with verizon tech support as witness), L3 tech support has refused to respond to the escalated case - despite promises for 24-48 hour turnaround, it's been 9 days.

Palm Profile - LOST CONTACTS

I've already read one post on this topic but am wondering if anyone else has had any RECENT problems relating to this.
I recently got my third Palm Pre from Sprint Replacement (the other two had to be returned due to stupid AND common problems, powering down when I close or open the phone and battery not keeping a charge). After activating my phone and logging into my Palm Profile, only TWO (both Sprint help numbers) of my contacts from my Palm Profile transferred over to my new Pre. I've read an older (June) post on someone having an issue with this, is there anyone out there recently that has?
I've called Sprint about this problem and they transferred me to Palm. I've gone through round one with Palm help (saying I needed to update my phone to the most current WebOS, which I did--still no contacts). I'll be going through round two today once the help line opens up for the day.
I also should note that I got me second Palm Pre earlier in the week (Tuesday) and had NO problems with my Palm Profile keeping my contacts onto that phone. That was just 3 days ago. AND I had to reset my first Pre and logged into my Palm Profile on that and had no problems with my contacts.
Is the problem when people are on their 3rd/4th/5th Pre and logging into their profile?
Any help would be appreciated. And any idea how long of calling until I finally get my contacts back??
Thanks
Post relates to: Pre p100eww (Sprint)

knappster wrote:
It seems that I have hade a new profile created by Palm because I could not remember the original password when logging in. now I have all music and pics. but no contacts or events how can I get these back ???? Please help:smileysad:
Did you use google as your default the last time or Palm profile as the phone came when you bought it? If it was google, simply input your username and password for email, contact, calendar and everything on your google account should reflect on your Pre. If it was Palm profile before you lost data, I don;t think you will get it back. I am sorry to say this. You can try loggin in with a password you forgot, but I don't see a point for that.
Good luck.

Palm Profile-contacts not loading

So I had to get a new Pre today (for the second time in a year) and i logged into my palm profile and all my apps loaded but only one contact loaded (the one contact i memorize-my husband). I have logged onto "my palm profile" here on the website and my current phone is set as primary activated phone, i have gone to the "backup" link and clicked on palm profile, typed in my password and my contacts still arent loading into my phone. does anyone know another way to retrieve my contacts??
Post relates to: Pre p100eww (Sprint)

Hello and welcome to the forums;
I first apologize for the current issue you are seeing where your contacts did not load, and for needing a replacement. Did you have an online storage account, such as Google or Yahoo? If so, try removing and re-adding that account to get your contacts to reappear.
If you didn't have an online account, I recommend contacting Palm phone tech support, we have methods to re-transfer your information to your replacement device.
Hope this helps,
TreoAide

How do I remove an account from synergy, palm profile, everywhere

I have reported this to Palm support, but I'm hoping someone else has seen this and knows the answer (Hardbeatz, this should be easy for you).
I let someone else log in to their facebook account on my Pre+. It instantly put all of her contacts into my contacts list. Not what I wanted. So, I deleted that account in the Facebook app, in the address book app, and everywhere else I could find a reference to it. However, when I "synch" my Palm profile, that e-mail address continues to show up, and returns the error that it is using an invalid password (thank goodness it didn't remember it". So every time I sych my profile, I get that error.
Coincidentally, I got a replacement Pre+ a few days later. So, I activated the phone and it continues to show that e-mail address when I go through the "first run" process. I've run OS Doctor, twice. I've done the reset/full erase, twice.
Every time I "synch" my contacts with my Palm Profile, I get that "incorrect password" for the other person's facebook account. Really? Where is that little bit of info hiding?
It isn't on my palm profile page, not in my facebook client, not in my address book....
I spent a couple of hours chatting with a VERY knowledgable person at Palm support. He opened a ticket because he couldn't solve it.
This question was solved.
View Solution.

Try also checking Calendar and Photos and see if the Facebook account is there also. Most likely the account has not been fully removed. For Facebook, it shows up in Contacts, Calendar, and Photos, as well as the app if installed.
Hope this helps,
TreoAide

Palm profile contacts, calendar etc lost

My Palm Pre (running WebOS 1.4.5) recently became faulty. O2 replaced it with a refurbished Pre.
I'd forgotten my password for my Palm profile, so I was sent an email with a link to reset the password, which I did.
When entering my new password (to use my existing Palm profile), the new Pre complained about not being able to sync my data (or words to that effect). After booting, it seemed that none of my data was present, certainly not my contacts or calendar. Nor did my Pre download the apps that I had previously installed on my old Pre.
I upgraded the firmware on the new Pre to 1.4.5 (as it was running something older than that initially, I forget exactly what). I then fid a "Full Erase", and re-entered my Palm profile details.
This time, it managed to automatically download all the apps I had previously installed. However, still none of my contacts (other than those on my SIM) or calendar are present.
After all that, my question: Can I recover my contacts and calendar information?
Thanks,
Philip.
Post relates to: Pre p100ueu (O2)

Oh dear. Yes, the Palm Profile is supposed to be backed up once every 24 hours or so. It should have stored all your contacts and made them available on your replacement phone. I wish I could help you, but I don't know of any way you can get access to the data stored on your Palm Profile. Really, HP/Palm should give all users access to their Palm Profile data, it's ridiculous that it's otherwise.

New Palm Profile for Used Palm Pre

Hi,
I bought a second-hand Palm Pre (Movistar, ES) and now want to establish a new Palm Profile so I can use the phone in Australia (Optus, AU).
How do I set up a new Palm Profile on this phone ?
It is currently running WebOS 1.4
Thanks,
Nick
This question was solved.
View Solution.

Hi,
I wiped the device and started from scratch and couldn't get past the Insert SIM etc screen.
When I restarted the device, it then locked in Seting Language.
I have now gone back to WebOS 1.3.5.2 using a Meta-Doctor hack, and can run the device, use phone etc.
When I ran the First Use App, it asked for my language then did a reboot, and still not Palm Profile.
Is there a Palm website where I can set up a profile, and the use my ESN to get Palm to send the info to my phone ?
I also tried using root-based program to force a profile creation:
luna-send -n 1 palm://com.palm.accountservices/createNovaAccount {\"password\":\"YOURPASSWORD\",\"email\":\"[email protected]\",\"firstName\":\"YOURFIRSTNAME\",\"lastName\":\"YOURLASTNAME\",\"language\":\"en\",\"country\":\"gb\",\"questionId\":\"2\",\"response\":\"FIRSTCAR\"}
This came back with ACCOUNT_CREATION_ERROR "Could not get account server url"
Any help appreciated, as I want to download proper Palm Apps, as well as the Homebrew Apps.
Thanks,
Nick

Importing Palm IIIxe Contact List from G3 Power Book

Any hints on how to export my large Palm IIIxe Contacts List from my old G3 Power Book into my Entourage Address Book in my Mac Mini Os 10.45 ?
Weedie

Greetings,
I suggest that you use Palm Desktop to get the contacts form the IIIxe, then export them as vcard or other format for import into Entourage. You can also drag and drop between Palm Desktop and Entourage.
-travis n

Changing credit card info stored in the Palm Profile

Does anyone know if there are options to change or delete credit card info for the App Catalog after adding it to the Palm Profile? If so, where do you do this? Online? On the Pre? Thanks for any ideas you may have.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

I got my phone from a third party seller and am trying to buy an app. It's giving me the "fraudulent cc please enter diff cc in prefernces and accounts" the problem is I DID...but when I do that is says "credit card info is stored on a secure server not in your phone." I can't change this and it's super annoying! This circular stuff is frustrating and I've entered my info like 13 times, literally. PLEASE SOMEONE HELP ME!!! The old owner's info is hidden somewhere in some deep, dark location and I can't update it to mine!!!! AAAAAAGGGGGGGGHHHHHHHHHH!!!!!!!

Palm Profile Syncing Problem

I am hopng that someone much smarter than can help me wih a problem I am having. I had to switch my pre because of a charging problem. When I got the new phone I logged onto my Palm Profile and it downloaded into the phone. The problems started there as all the names of my contacts downloaded, but no phone numbers. In addition only about a third of the applications I had downloaded. Any idea why this happened or more importantly how to fix it??
Thanks in advance for any help!
Travis
Post relates to: Pre p100eww (Sprint)

In case anyone else has this problem. I contacted Palm and they had me uncheck and recheck the boxes in hotsync setup and unplug and replug my usb cable. I then hotsynced and everything was fine.

Palm Pre - no contacts retrieved from Palm Profile

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