Palm Pre not charging...

I'm on my 3rd battery and 2nd unit, 2nd setof cables and plugs/coils...
When I go to bed, the phone says it's charging...when I wake up it's deader than George Washington! I've attempted charges via USB AND induction coil...having same results with BOTH units...
Verizon swears they've never heard of this problem...clearly they're wrong...
This is getting to be a royal annoyance... Can't wait until Verizon gets iPhones...this palm is history...which really sucks because I've been a Palm user for a VERY long time and I like the products..
Post relates to: Pre Plus p101vzw (Verizon)

I've had this happen a couple times, but it doesn't appear to be related to the source of power. Sometimes it doesn't tell me that it is charging. And once in awhile it does, but the battery either continues to drain or stays steady. Seems rather random, so I guess you just have to monitor the charging progress.

Similar Messages

[Sprint] Palm Pre Not Charging via Wall Adapter

I noticed this morning that my phone battery was not fully charged before leaving for work. So, I tried switching USB cords and plugging it into the wall -- nothing. I then tried charging through the USB port in the PC and my system recognized the Pre and gave me the option to charge it. This happened suddenly as the wall adapter worked the night before. I also tried the car charger and it works as well.
Anyone else have their wall adapter fail all of a sudden? I ran the test for the wall adapter on the Pre and it failed to recognize that it was plugged in to the wall adapter. I'm trying to figure out if it's just the adapter that tanked suddenly or if the actual phone is the problem.
Thanks!

I've had this happen a couple times, but it doesn't appear to be related to the source of power. Sometimes it doesn't tell me that it is charging. And once in awhile it does, but the battery either continues to drain or stays steady. Seems rather random, so I guess you just have to monitor the charging progress.

Pre not charging on touchstone

Last night my Pre refused to charge while seated on the Touchstone. It is NOT a problem with the magnetic connection or the amout of power being supplied to the TS since I have been charging on the TS for several weeks with no problems until last night. I also tried a soft reset of the phone and it did not help. I finally connected the micro USB directly to the jack on the Pre then it charged as normal.
This morning (with a full charge on the Pre) I tried putting the Pre back on the TS and this time it went into charging mode with no problems. Is there an issue where the Pre won't charge on the TS if the battery is too low? Has anybody else had their Pre randomly decide to not charge while on the Touchstone?
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

I'm assuming from your post that you are saying you have one touchstone with two phones? (please correct me if I'm wrong). If one phone charges and the other does not, it points more to a problem with the phone that isn't charging. I would start by removing and reseating the replacement battery cover you installed on the phone. There is a little circuitry on the back of that piece of plastic with metal contacts that press against other contacts on the Pre. If those contacts are not making a good connection, the Pre wouldn't be getting a good charge.
If that doesn't work, you could try swapping the two back covers between the one that works and the one that doesn't. If the problem shifts between the two phones, then it sounds like the circuitry on the back cover went bad, and I'd go see if you could exchange it. If the problem doesn't shift, then the second Pre isn't accepting a charge from the backing and probably has a defect.
I hope this helps you narrow down the problem.
Message Edited by vic20 on 07-31-2009 02:13 PM
Message Edited by vic20 on 07-31-2009 02:14 PM

Palm pre not ringing at times.

over the past few months i've been having what i thought were dropped calls, until a couple weeks ago when i was fortunate enough to notice the phone receiving a call... it just wasn't ringing. so that is my problem; all calls are in fact going through, but i'd say about 25% of the time, my ringtone doesn't kick in. bell (canada) support says i can send it away, though i don't want to be without a phone for a month+. i'm hoping it will just go away with the next update or something. any ideas why it would be doing this?
Post relates to: Pre p100eww (Bell)

It could go away with the next update but I doubt it. The issue could be software based or hardware. Can you tell me what troubleshooting you have done up to this point?

AFTER receiving a text message, how to turn off sound on Palm Pre

Someone has to help me with this, because I'm at my wits' end! I used to have a Palm Centro, and really, any other phone before my new Palm Pre, goes something like this:
1. You get a notification ring(s) when you receive a new voicemail or text message
2. You press the volume button, hit the screen, etc
3. THE NOTIFICATION RINGS STOP!!!!
Does Palm Pre not have that capability? If I'm texting back and forth with someone, I have to listen to the WHOLE THING EVERY TIME? Tell me that Palm has thought of a way to fix this, because it's driving me batty. It's the only thing I completely hate about this phone, and I can't find anyone here that has had the same issue...
How do I make the ringing stop?????
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

I don't know about anyone else, I get the notification for everything that happens: for IM's, texts, when I charge the battery, when I'm low in battery, etc. The issue that I have, and that I hope someone has the solution, is that from my old Palm Centro, and really, every phone I've ever owned, there was something I could press that would stop the notification! Nothing stops the notification though! and it's a good 30 seconds... Which is not a big deal when it's one text message, but when it's 4 texts messages going, it never stops!

Palm Pre crazy symptoms: "phone offline", will not charge battery, will not start, error message "an error has occured that cannot be resolved"

This is a long description of a series of problems with my new Palm Pre. You may wish to search the text to find your specific issue(s). There is no solution in my post. Look for possible answers in the responses to come.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone worked great. Last night I plugged in the phone and updated the OS. After completion, I selected "Done" and went to bed.
- First Series of Issues: "Phone Offline", will not charge battery -
In upper lefthand corner of the phone there is the message "phone offline". Although the phone has been charging all night it reads "26% battery". I called the general Sprint tech support number and we tried the following things:
1) Restart phone (press and hold power button, then select "turn off". after power down, press and hold power button to power on.)
2) Reset the phone (several different ways - call tech support so that you do this correctly)
The individual at Sprint then sent me to another tech support person, presumably 2nd tier.
- Second Series of Issues: Error message "an error has occured that cannot be resolved" -
Sprint tech support person #2 also had me restart and reset the phone in a number of ways. In her words "we've tried every palm pre trick I know" and each time the phone was unresponsive. Often we received the error message "phone is offline". We did a full erase and after that the phone would no longer restart. At this point the error message came up saying "an error has occured that cannot be resolved" which referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky background with a semitransparent box over it with white text.
Sprint tech support person #2 then connected me with Palm support and the dance continued. Again we tried a whole bunch of resetting and restarting and erasing options. Palm support instructed me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. While that was happening he had me hold the "volume up" button and plug the phone into the charger. This caused a USB symbol to appear on the phone. When the file was complete I received an error message that the file couldn't run. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He then transferred me to another Palm support person who works with Mac users.
Palms tech support person #2 then informed me that I should have selected the "mac" download option on www.palm.com/rom. I verbally walked her through the whole series of webpages, telling her that it says that you need Windows (version whatever) or Mac (version whatever) but that at no time was there an option to download a different WebOS Doctor for different operating systems. After some more discussion she told me she would have to have someone call me back tomorrow.
- Third Series of Issues: phone stuck on USB symbol -
So at the moment the phone is completely useless. Not fantastic. I booted up the mac in Windows 7 and downloaded WebOS Doc and received the same error. I also ran Windows Vista virtually and received the same error. Later this afternoon I'm heading into work to try the same thing on Windows XP.
In the meantime, I got onto this forum and located a thread that provided a direct link to the necessary file:
palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
After downloading that file, which I realized could totally be a virus, I was able to get WebOS Doc working on my computer. It required that I recharge the phone completely before beginning and now it's on the screen that says "Don't disconnect your phone" and the file is at 3% complete. Only... it's been at 3% complete for almost 30 minutes.
I am hoping that Palm will follow up with me tomorrow, but I'm leaving at 7am on a business trip and would love to have the thing working. Any suggestions are welcome, even if you can just tell me how to get the think disconnected safely before my flight tomorrow. I don't fancy getting through security with my phone wired to my laptop.
Thanks.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide

The wall adapter for the palm pre charger

can the wall adapter for charging the palm pre also be used with an ipod touch charge cord? both are usb ends that can plug into the wall adapter

Standard warning label caveat: You CAN use these chargers interchangeably as long as both devices use micro USB technology, and not mini USB. (Basically don't force the charger in the charging port.) However, it is recommended that you only use chargers and equipment designed for and that came with your device.

Is it safe to charge my iPhone 4S with my Palm Pre and HTC charger?

Recently, I've lost the white charger that came with my iPhone 4S, but I still have the USB cable that originally came with it and I was wondering if it's safe to use the USB charger that came with my pervious Palm Pre and HTC EVO. The phone charges when I use these. But I'm not sure if it's safe to use these to charge my iPhone

It is fine.

Palm Pre 2 Not Detecting Wifi AP

I have a Wifi Access Point set up which is detected fine my multiple other devices. The Palm Pre 2 keeps scanning for Wifi but my AP never appears in the list.
If I try to connect to it manually it does not find it either.
Anyone else finding this problem or is this a bug?
Post relates to: Pre 2 p102ueu (Unlocked EU)

I sold my Sprint Pre a while ago so I cannot use all of those peripherals. I also do not have a touchstone. I called the local Verizon and they said bring it down and they will "troubleshoot" it. I have a feeling they will just replace the battery and wipe their hands clean, which will not solve the problem IMO.
What's weird when I remove the mini-charge connection to the phone it says, "battery charging" for a brief second as I remove the charging chord. Makes me think the pin connection is not seating correctly. Could be the charger, the phone or both.
If I turn off the phone and keep it charged at night, turn it on the next morning, full charge. Plugged in during the day with the phone active, the battery life slowly decreases. Never happened before with my old pre.
I'm bringing it down tomorrow and keep you posted as to what happens at the store. Thanks for the suggestions.

Palm Pre screen not working

I purchased my Palm Pre on July 4, 2009. The phone was working today and when I got home I plugged it in to charge. I came back an hour later and the screen would not activate. I attempted to power off/on. I removed the battery. The screen doesn't come back on still. I contacted a Sprint store, they referred me to a repair center that was closed. Sprint customer service referred me to my insurance, but the phone wasn't damaged. They gave me a 1-800 number, but a message stated I would be charged since the phone was past 90-days old. How do I get warranty repair/replacement?
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

If it was not damaged it should be covered under the warranty. Palm tech support hotline at 877-426-3777.
Check out this post , second one.
http://forums.palm.com/palm/board/message?board.id=weboshardware&message.id=5264&query.id=89197#M526...

I just bought a Touchstone and it will not charge my Pre.

I just bought a touchstone today because I believe my motherboard is messed up on my pre so I need to charge it wirelessly. So my phone has died completely and I go to charge it and I get the red battery symbol with the electrical bolt. Then I got the cord with the question mark above it symbol. Now I am not getting the cord with the question mark, and I have been waiting for about an hour for my phone to come on and still nothing.
I have no idea what to do.

The touchstone can charge from 100% dead, however also please make sure that you are not connecting the touchstone through the USB port on your computer, and plugging it in straight to an AC wall outlet.
Also, if your device is not charging via USB and you suspect there may be a problem with the device that is not due to physical damage, I recommend visiting a Sprint repair center or contacting Palm technical support for repair or replacement.
Hope this helps,
TreoAide

Plans for syncing outlook notes with palm pre

Does Palm have any plans to develop a conduit to sync Microsoft outlook notes to the palm pre? This is a necessary feature for all previous Palm users. To make the Palm Pre a worthy competitor in the market place.
Post relates to: Pre p100eww (Sprint)

Here, here!!

I DID A FULL ERACE OF MY PLAIN pALM pRE CELL PHONE NOT I CANT LOGIN

Hello New guy here I have and currently own 2 palm pre PHONES one not working because of the same problem number 1 and 2 are the same let me explain This phone was acting up dots were doing as they choose to do and opening programs at will until it drained the battery then it went away no viruses etc,
anyway i decided to do a full erase of the one phone and it came back saying for me to sign in to my profile i do which is the exact same as my bell profile on the hp website only as i no longer subscribe to bell
((thats a whole new nightmare) and it would take a day to write what i went through with these??? anyway iam trying to get by this stage of the profile sign in because it says i must be connect to my wireless provider to sign in which i haven't been with bell for 5 years now.
anyway i really need help this is not a stolen phone as i have records proving these are mine from day 1 it just bothers me that i cant sign in because bell still wants me to be i guess a part of there SERVICE and i would rather go without any cell phone before i would ever even consider bell in this lifetime even if were free i would still say no way...
anyway any help on this would be very much appreciated i will be around all day here i have tried webos nation but nothing everything is out of date or cant download anything on that site but i have been reading a few things on here and this site seems to be very helpful
maybe there is a code i can use to bypass this sign in thing i don't know please help if you can appreciated. thanks ~Dave P.S. my both phones aren't pixi or veer or palm pre 2 they are just plain palm pre phones no names beside palm at al

Hi Dave5252,
I know that with smartphones that are associated with carriers you must first "unlock" the phone to make it work with a different carrier. I don't know if this applies to your situation, but I have worked with Apple phones a lot, and this is always the case with them. So Bell, the people you least want to speak with, may have the answer for you. And if not, then hey! You don't have to talk to them!
Best,
aricari
I work on behalf of HP.
If you like, click the KUDOS THUMBS UP on the left to say “Thanks!”
If this solution solves your problem, click “Accept as Solution” to help other people find this answer.

Plantronics 925; Palm Pre 2 not pairing

My Plantronics 925 is not recognized by Palm Pre 2 - Sound like som issue on PAlm. The headset is recognized by my IPAQ as well as by HTC Desire -- could bot test more ; but looking for a fix
Post relates to: Pre 2 p102ueu (Unlocked EU)

It is working now as well !
Not sure it this is due to a reboot with previous turn on of Bluetooth ---
Nevertheless- device recognized and working !!

Palm Centro will not charge via USB or wall charger

My Palm Centro has been having issues with the charger port for a while, now. I found a few posts on this board instructing me on how to trickle charge through the USB adapter, but when I try the methods these people are using, my phone still will not charge. I don't have insurance on my device currently (I had to have the ruddy thing replaced so many times they cancelled it), so I have to figure something out soon. It appears as if the device is not being recognized by computer, even when I try to HotSync. The HotSync never goes through. Any suggestions?

Yes, every original iPhone is out of warranty at this point. It is going on 4 years now.
Has the iPhone been exposed to moisture? You can check to see if the sensor at the end of the headphone jack is red or not. Moisture could expand the issue and lead to hardware failures. Could also be a faulty or loose communication cable as the home button and dock connector use the same cable inside the iPhone to connect to the logic board.
Assuming it is a hardware issue you could try third party repair centers that are local or see if apple has an out of warranty replacement program still operating for the original iPhone. Since it is rather old I don't think there is much apple can do. Try a third party repair center or look for a new to you used iPhone.

Palm Pre not charging...

Similar Messages

Maybe you are looking for