Palm pre not ringing at times.

over the past few months i've been having what i thought were dropped calls, until a couple weeks ago when i was fortunate enough to notice the phone receiving a call... it just wasn't ringing. so that is my problem; all calls are in fact going through, but i'd say about 25% of the time, my ringtone doesn't kick in. bell (canada) support says i can send it away, though i don't want to be without a phone for a month+. i'm hoping it will just go away with the next update or something. any ideas why it would be doing this?
Post relates to: Pre p100eww (Bell)

It could go away with the next update but I doubt it. The issue could be software based or hardware. Can you tell me what troubleshooting you have done up to this point?

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    Post relates to: Pre p100eww (Sprint)
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