Palm Pre pairing problem Peugeot 207 carkit

Make/Model: Peugeot 207sw
Year: 2009
Carkit Model info: Latest firmware.
Details: Will not connect with bluetooth carkit.
webOS: 1.4.0
Included in compatibilty list: Yes

Just select all contacts you want to move to your carkit and "beam" it instead of trying to transfer your phonebook.
For some reason when I try to transfer contacts and hit the start button it will automatically disconnect for some strange reason so I just tried beaming all contacts and it worked. Just remember to have your phone registered with the carkit.

Similar Messages

Palm Pre email problems since FIOS switched outgoing ports

My Pre is on Sprint but ever since FIOS sent the email that they were changing outgoing ports, my phone can no longer send emails, but it receives fine. Just hoping someone has advice/answer...
TIS

Really appreciate your assistance! My hosting people are being no help at all. I'm very familiar with "edit server list" - have been there often. It is my hosting person who tells me their logs show that none of the various emails I failed to receive on the first sending - for which I expand the headings and forwarded to him - have ever reach their server and therefore something's going wrong "out there" and they're not responsible. He even just suggested I sign up with gmail for my email service since I've been so much trouble to him. I've had an email address on my own server for ten years now - [email protected] - and don't want to change it!
I corrected the terrible instructions I got from AppleCare and reversed my incoming and outgoing server settings to audaud.com for regular email and to mail.aracnet.com SMPT for my two personal email addresses I want to send thru Aracnet. (and am paying them to forward them to the audaud.com server). However, when I just tried to reply to an email I received to [email protected] I got a warning I never saw before: (Thought I could attach a screenshot of it but can't seem to) It says "cannot send the message using the server audaud.com." Yet a few minutes later I sent an email to several of the writers for my site and it was sent. The settings were the same!
My hosting people told me to use Port 26 for sending but they refuse to tell me which port to use for INCOMING mail (using POP). Maybe the port settings are fouling me up, but why do they cause problems only part of the time? I don't use SSL.
Doesn't everyone receive via their email client "all the emails that get to the server?" Again: any directions on deleting the non-working import of the Eudora Address Book and doing it again properly with Eudora Mailbox cleaner?

Palm Pre: Problem with e-mail app

I've had my Palm Pre since release day. I have two e-mail accounts: Yahoo! and a Roadrunner account. I've never had a problem until last Thursday. I didn't change any settings, but all of a sudden my e-mail won't work correctly. SOMETIMES I get the message into the inbox, but the details won't load. If I select the message, the body of the e-mail won't download either. If I delete the "unread" message from my inbox, the number of unread at the top stays the same. I'm flumoxed! It's happening in the combined inbox as well as in both separate inboxes, so I'm pretty sure it's an app problem and not an account issue. I also can't send anything. Its gives me an error message that talks about the Filecache being unaccessible.
I've emptied all my Trash folders and that doesn't help. Any ideas?
Post relates to: Pre p100eww (Sprint)

Yes I installed it. But it doesn't supports notifications or push-e-mail. And it's just a Java Client.
But I fixed the problem: If you set the number of e-mails to fetch to another number than 50, it will not work. It really confuses me, because it worked without any problems on my 5800 XM and (in the beginning) also on my X6.
I'll report this bug to Nokia.

SERIOUS PROBLEM Synching Palm Pre Plus (Verizon) with Companion Link OS USB -- NEED HELP!!

I am having serious problems with Companion Link OS USB synching with Palm Desktop 4.2 via USB on my Verizon Palm Pre.
The Verizon phone is my second Palm Pre. (The original Palm Pre which came from Germany worked perfectly with Companion Link).
The Verizon Palm Pre is a Palm Pre Plus.
As noted I utilize Palm Desktop software Version 4.2.0 on my computer.
I started out with Companion Link software Version 3.0 Build 3096 -- and have worked my way up to Version 4.0 Build 4008 over the last few months, and have spend hundreds of hours trying to solve the synchronization issue described in detail below.
The Companion Link software is configured to ONLY synch one way
FROM my Palm Desktop on my computer to the phone via USB
(I don’t want to put my contacts and calendar on the web, NOR do I like the way Google contacts works, even if I DID want to).
When I synch the Palm Desktop to the Palm Pre the following occurs:
The Calendar synchs fine.
The contacts do NOT synch properly.
I have 1,500+ contacts in my Palm Desktop.
For some inexplicable reason, during the synch process the approximately 1,200+ of my contacts are compiled under ONE contact listing (John Davis). The icon by the contact shows that TWO contacts are linked under John Davis, however when I click on the icon to see who is linked under John Davis, NO contacts appear. But I have the option to link additional contacts under John Davis if desired (AS IF!!).
So, 1,200 of my contacts do NOT appear in the contact list. If I want to call my husband, and type in Bruce, NOTHING comes up. BUT if I type in his phone number, the listing for John Davis comes up and shows me all the numbers that legitimately belong to my husband. Ditto my friend Susan, etc for the other 1,200 contacts buried under the contact listing for John Davis on the phone.
SO, if any of these 1,200+ people, call me or text message me, my phone tells me I have a call or a text from John Davis.
I cannot look up my contacts to call them or text them because the contacts do not actually APPEAR under John Davis (If the phone were just linking them and SHOWED them, I could manually de-link them).
FURTHER, when I get a text message from anyone who is compiled under John Davis, the text message is truncated. I can see the notification that I got a text message from John Davis, and I can see the first few words in the notification area, but if I open the text message, it appears to be blank (this only happens after synching Companion Link – before linking Companion Link all text messages are fine. AND, if I get a text message from one of the 300 or so contacts that actually synch into my phone correctly, the text messages are perfectly fine and work normally.
I have worked with BOTH the Companion Link technical support people AND the Palm technical support people extensively in an effort to solve this problem.
I have done Full Secure Erases and started over trying to get the phone to synch more than 35 times at this point.
I have tried synching from different computers
I have had Palm replace the phone TWICE (so this is actually my third Verizon Palm Pre Plus).
I have run Web OS Doctor
Nothing helps.
Every time the phone does exactly the same thing described above.
            When I synch the phone it tells me:
            Web OS:     Added             1543/1543    Contacts to the phone
            PC:              Updated          1232/1232     Contacts
(The 1232 contacts being updated are the 1232 that are compiled under the one contact listing of course).
Needless to say, Companion Link says it is the phone.
Palm says it is the Companion Link third party software.
Since it is the same 1,200+ contacts every time, I have had both Palm and Companion Link examine my contact database to see if they could identify anything amok about these 1,200+ contacts, but there doesn’t appear to be any difference between those contacts and the 300 or so that synch into the phone properly.
Companion Link has told me variously that:
- This is a very rare Synergy issue and that I must turn off the Synergy feature on the phone (would that this could be done per Palm it can NOT be done).
- Only TWO people have ever had this issue (me and someone else unnamed);
- That this is a common problem with the Palm Pre, but Companion Link works fine with every other phone
- I e-mailed them my contact list and they SWORE to me that they were unable to duplicate my problem on their computers. (I don’t believe this)
- AND has most recently told me that there is nothing more they can do for me, that I will have to find a solution myself.
Palm has said that there is nothing they can do for me if third party software doesn’t work properly with the phone.
This does appear to be the Synergy feature run amok. But how to correct it???????
I love the Palm Pre. I love my Palm Desktop 4.2 software.
If I can’t get this fixed shortly, I guess I’m going to have to move back to a Treo 680.
Does anyone out there please, please, please have a solution or a suggestion that will help?
Post relates to: Pre Plus p101vzw (Verizon)

Hello,
I am almost as frustrated as you. Purchased my pre plus back in may and bought the companion link software immediately ( I have synced via usb for years on other palms to lotus notes) All the information from companion link states that it does the job. I only need to sync my calendar, no contacts.   I have put in a ridiculous amount of time with palm, my IT department and Companion link, IT HAS NEVER EVER EVER WORKED.   I deleted, re installed, upgraded, tried different steps in different orders, I have gotten a new phone, tried it on multiple computers. NOTHING WORKS.   Probably been through all these steps listed 50 times by now. Actually I think that companion link doesn't work for palm pre plus, they just are not willing to say so and advertise that is does work.
I am extremely disappointed in my pre because of this. I did my research before making my purchase, it appeared possible.    I WAS a long term palm user. Currently looking at new phones and never again a palm. Companion link should be more careful about what they say they can do. One of the service techs actually told me that if I wanted it to work I should ditch my palm. That's service for ya.
Good luck, the fight got the better of me. I am done.

Peugeot 207 and iOS 4.0 problems

I've been having problems with audio playback in my car. My Peugeot 207 came with a factory fitted usb port to plug in a iPod/iPhone. My iPhone 3GS running iPhone OS 3.1.3 has worked flawlessly.
Since I upgraded the 3GS to iOS 4.0 I've had nothing but problems. Music will play for about 30secs then static will cut in and out about 3 or 4 times. The display will then say 'USB peripheral error'. I've tried a hard reset. I even tried wiping the phone and starting from scratch. Nothing worked.
I now have a iPhone 4 but I still have the exact same problems. I'm reluctant to wipe the phone as I don't want to lose my app data again.

Connected iPhone 4 to Peugeot 207 USB port. Works perfectly. You can only access to the artist list sift. The phone gets battery charge from USB in the car. And then my iPhone discharged itself strangely extremely quickly once disconnected from the car… (went from 45% of battery until deep zero in 5 hours with no wifi, no notifications, no push and 10 minutes of phoning… weird).

Palm Pre for Sprint Data Back Up Problem

I am having issues with data back up with my Palm Pre for Sprint - Palm webOS 1.4.1.1
I have the setting set so "On" so the data is set to back up automatically to my Palm Profile every day, however it has not backed up automatically since June 5th. I just noticed this today (June 17th), and I have tried today to manually back up the data by choosing "Back Up Data Now" button, but the screen just gets hung up indefinitely with a note saying "Preparing" without ever backing the data up.
On a related note, between June 6th & June 10th I took a trip to Canada where my phone was International Roaming - so I can understand why it might not back under those circumstances - but I returned to the US on June 10th and it has not backed up automatically since and it does not appear that it is able to back up manually either.
Has anyone had a similar issue or know what I might do to remedy this?
This question was solved.
View Solution.

Would you care to share the link to the solution? It will help anyone who searches this thread... Thanks!
WyreNut
I am a Volunteer here, not employed by HP.
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Plantronics 925; Palm Pre 2 not pairing

My Plantronics 925 is not recognized by Palm Pre 2 - Sound like som issue on PAlm. The headset is recognized by my IPAQ as well as by HTC Desire -- could bot test more ; but looking for a fix
Post relates to: Pre 2 p102ueu (Unlocked EU)

It is working now as well !
Not sure it this is due to a reboot with previous turn on of Bluetooth ---
Nevertheless- device recognized and working !!

Re: Bluetooth Related Issues with Car kits regarding the Palm Pre Post 1.2.1

Make/Model: Nissan Maxima
Year: 2007
Carkit Model info (Manufacturer, firmware version, etc): OEM with Nav
Details of problem: (e.g. pairing drops, static on the line, buttons mapped incorrectly, etc)
Since updating to webOS 1.3.5, the connect and disconnect problems have mostly gone away! Thank you Palm!
One minor complaint still with Bluetooth (if you are listening Palm): The Nissan OEM kit supports up to 4 phones. I paired my wife and kid's phones to the car, including my Pre. When any other family member is in the car with me with their phone (non-Pre), my Pre will not connect to the car. Their phones connect just fine even though my phone has been paired to the car to be the "primary" phone. Only when I am by myself in the car will the Pre Bluetooth connect/disconnect work flawlessly. Thanks again for getting us this far!
webOS version: 1.3.5

We are trying to collect data for all customers that are having issues related to pairing their Palm Pre to car kits, however this data is spread among tons of threads and many different boards. To resolve this we would like to consolidate this list down to one board and tell you up front what information we need.
If you are having issues around using Bluetooth with your Car Kit please post the information in this thread.
Please also use this template so it is easiest for us to extract this data
Make/Model:
Year:
Carkit Model info (Manufacturer, firmware version, etc):
Details of problem: (e.g. pairing drops, static on the line, buttons mapped incorrectly, etc)
webOS version:
Included in compatibility list:
To find out if your carkit is listed on Palm's compatibility chart see here
http://kb.palm.com/wps/portal/kb/common/article/50373_en.html
Further information:
Please remove all previous pairing from both devices and carkits before deeming it an "issue." We attempt to diagnose and identify all issues, however some issues are simply resolved by removing pairing from both the device and the carkit and then resetting the connection back up.
It may be important to check back regularly. If it becomes an issue that we would like to diagnose further we may ask for help from the community by contributing log files from the device.
You may receive a PM from me or another Palm employee asking for this information (we can be identified by orange logo's next to the name).
Message Edited by HardBeatZ on 01-19-2010 02:36 PM

I have a new Palm Pre Plus - can I have more than one Google G-Mail Account on the phone?

I have a general G-Mail account and it has started getting too busy with advertisements etc. I'm thinking about changing to a different e-mail address but don't know what yet.
I have an old Palm Centro I used to Synch with my laptop. Now I need to do this with G-Mail. So I created a unique g-mail account that would only contain my calendar and contact information - i called it "palm.last name" - made sense to me.
When I try to add it to my Palm Pre Plus I am unable to sign in. I'm wondering if you are limited to the number of Gmail e-mail accounts you can have on the phone. If i can only have 1 then I don't want my e-mail to be "palm.last name" and give that out to people - that would not make sense to them.
I already have a Yahoo Account and I'm thinking about another Yahoo Account to keep some e-mails and instant messages separate from my personal Yahoo. If I cannot add more than 1 account, this is going to be a problem.
Thank you for any assistance you can provide.

Hi, and welcome to the Palm Support Community.
You should be able to add your second Gmail account without any problem...I have two Gmail accounts on my Pre and have no difficulties.
When you say you are unable to "sign in", I assume you mean you are unable to sync the email and calendar on your new account? Double-checking your user name and password are the only things that come to mind.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Touch screen froze on 3 consecutive palm pre's within about a 5 month span

My wife has a palm pre through sprint nextel. The first one lasted 4 days and screen froze up. Sprint tech personnel at store could not fix phone or determine cause of the frozen screen. The sprint retail store replaced the phone. We took this phone and used it up until late August when yet again the screen froze just prior to our vacation. Hastily, we took it to a local authorized third party store, Wireless Co. Their repair personnel looked at the phone and yet again could not determine the cause. They replaced it as well with a refurbished phone. This third phone finally froze just like the previous two on 27DEC09. We took it to the sprint store the next day. The techs looked at it decided that it was due to a liquid/subtance under the back cover just above the battery. They refused to replace the phone a third time. They offered only that (a) we use our insurance plan or (b) trade the phone in and renew our two year contract to get a discounted phone. These phones have never been submersed in any liquid. The tech rep at the sprint store suggested humidity from being in the bathroom could have caused the problem. I paid full price for the first phone. I don't think I need to point out I am a bit disappointed with the palm pres lifespan. If only sprint had the iphone. The HTC hero or the instinct seem like our best alternatives now. I dont think I will even consider the pixi.
Post relates to: Pre p100eww (Sprint)

This is a peer-to-peer forum, designed to help users. Suggstions for Palm Inc. to request changes should be made here:
http://www.palm.com/us/company/feedback.html
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Pre crazy symptoms: "phone offline", will not charge battery, will not start, error message "an error has occured that cannot be resolved"

This is a long description of a series of problems with my new Palm Pre. You may wish to search the text to find your specific issue(s). There is no solution in my post. Look for possible answers in the responses to come.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone worked great. Last night I plugged in the phone and updated the OS. After completion, I selected "Done" and went to bed.
- First Series of Issues: "Phone Offline", will not charge battery -
In upper lefthand corner of the phone there is the message "phone offline". Although the phone has been charging all night it reads "26% battery". I called the general Sprint tech support number and we tried the following things:
1) Restart phone (press and hold power button, then select "turn off". after power down, press and hold power button to power on.)
2) Reset the phone (several different ways - call tech support so that you do this correctly)
The individual at Sprint then sent me to another tech support person, presumably 2nd tier.
- Second Series of Issues: Error message "an error has occured that cannot be resolved" -
Sprint tech support person #2 also had me restart and reset the phone in a number of ways. In her words "we've tried every palm pre trick I know" and each time the phone was unresponsive. Often we received the error message "phone is offline". We did a full erase and after that the phone would no longer restart. At this point the error message came up saying "an error has occured that cannot be resolved" which referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky background with a semitransparent box over it with white text.
Sprint tech support person #2 then connected me with Palm support and the dance continued. Again we tried a whole bunch of resetting and restarting and erasing options. Palm support instructed me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. While that was happening he had me hold the "volume up" button and plug the phone into the charger. This caused a USB symbol to appear on the phone. When the file was complete I received an error message that the file couldn't run. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He then transferred me to another Palm support person who works with Mac users.
Palms tech support person #2 then informed me that I should have selected the "mac" download option on www.palm.com/rom. I verbally walked her through the whole series of webpages, telling her that it says that you need Windows (version whatever) or Mac (version whatever) but that at no time was there an option to download a different WebOS Doctor for different operating systems. After some more discussion she told me she would have to have someone call me back tomorrow.
- Third Series of Issues: phone stuck on USB symbol -
So at the moment the phone is completely useless. Not fantastic. I booted up the mac in Windows 7 and downloaded WebOS Doc and received the same error. I also ran Windows Vista virtually and received the same error. Later this afternoon I'm heading into work to try the same thing on Windows XP.
In the meantime, I got onto this forum and located a thread that provided a direct link to the necessary file:
palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
After downloading that file, which I realized could totally be a virus, I was able to get WebOS Doc working on my computer. It required that I recharge the phone completely before beginning and now it's on the screen that says "Don't disconnect your phone" and the file is at 3% complete. Only... it's been at 3% complete for almost 30 minutes.
I am hoping that Palm will follow up with me tomorrow, but I'm leaving at 7am on a business trip and would love to have the thing working. Any suggestions are welcome, even if you can just tell me how to get the think disconnected safely before my flight tomorrow. I don't fancy getting through security with my phone wired to my laptop.
Thanks.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide

Palm pre sync with Google tasks?

Hello, I am thinking about upgrading my Centro to a Palm Pre versus a Google Android phone. I am leaning towards the pre but for one issue. I know that it is easy to sync Google calendars, but what about syncing Google tasks? I saw some old posts that said you can't do it, but am wondering if it is now supported.

Hello. I am new to the forum and might not be here long if a couple issues can't can't be fixed.
1. As an ADHD adult, the tasks list is by far the most important application on a Palm for me. I synchronized all my data from Palm Desktop 6.22 to my brand new Pre and there are a couple problems. One, I can't figure out how to do recurring tasks. On the Centro it was simple. Just enter something like "feed the fish" and set it to redo three days after task was completed. I see no settings like this . How can I get recurring tasks back?
2. I used to have categories on my Palm Centro task list. For example, as a teacher, I had school tasks, a grocery lists, a Home Depot list, etc. These categories disappeared after I synced to my newly created Google account.
3. This is pretty similar to number two. I used to have categories for memos. Categories for passwords, categories for college stuff, categories for fantasy baseball stuff, etc. Now, they're gone. How do I get them back.
4. More memos questions. How come some of them show the details and then starting at the letter P, I just see sticky notes with one or two letters? WHat is that about? How am I supposed to know what those memos are? How do I fix this?
I've been a Palm Use for well over a decade, but if Palm can;t fix things like this, well, then I guess I'll give up on 'em and get a Droid like my wife. However, Palm has helped me organize my life for so long I'd like to stay with them. Are there any fixes for these problems, either via setting on the phone, apps, or anything else? Thank you in advance for your help.
-Brian

THE ULTIMATE PALM PRE POOR SIGNAL ISSUE THREAD

The previous thread I posted can be deleted. This thread has everything people need to read. Here is the conversation I just had with Palm about the rampant signal problems everyone is having with their Palm Pre phones (side note, they say they'll be calling me back in a few days. I'll assume they mean BUSINESS days and i'll post here again tuesday or wednesday if I don't hear from anyone.) :
1:56 AM Connecting...
1:56 AM Connected. A support representative will be with you shortly.
1:57 AM Support session established with Sabino.
1:57 AM Sabino: Hello David. Thank you for contacting Palm. My name is Sabino.
1:57 AM David Doria: hi
1:58 AM Sabino: I understand that you are facing issues with weak signals.
1:58 AM Sabino: Am I correct?
1:58 AM David Doria: yes. weak, and also erractic. sometimes i will get full bars, and then it will jump to one bar, or none...then be roaming, then Ev, then 1x...all in the SAME spot
1:58 AM Sabino: I’m sorry for any trouble this may have caused.
1:58 AM Sabino: May I know since how long you are facing this issue?
1:59 AM David Doria: as long as i've been using a palm pre, but it is getting worse with time. i've been using a palm pre since october of last year
2:00 AM Sabino: Let me know the webOS version on the device and your carrier name.
2:01 AM David Doria: whatever the latest OS is. 1.4.whatever. and i'm with sprint
2:01 AM Sabino: This seems to be the issue with the network, all the network related issues were taken care by your carrier. I suggest you to contact Sprint. They will be able to fix the issue.
2:01 AM David Doria: um, you said that before i even told you what carrier i'm using
2:01 AM Sabino: I just pulled the details using your phone number.
2:02 AM David Doria: you know that isn't true. you know it's not sprint
2:02 AM David Doria: i just told you all my other phones with sprint worked fine here and i've only been having problems since i got a palm pre
2:02 AM Sabino: Okay, contact your carrier, they will be able to fix the issue.
2:02 AM David Doria: i've lived here for 4 years and i've had sprint all 4 years
2:02 AM David Doria: no they won't. i've been contacting them for weeks. they came out and checked the tower TWICE now. there's nothing they can do. it's a hardware issue for palm
2:04 AM David Doria: there are threads all over the internet with hundreds of people complaining about having signal issues ONLY since they bought a palm pre. now you're telling me it's a sprint issue and you haven't even looked at my phone yet.
2:05 AM Sabino: What I would like to do, is place your case into a special team that develops technical solutions. They will do further research on it. They would be in touch with you once they have further updates. I cannot commit to a specific callback period, but please know that we are working on your case. May I do that for you?
2:06 AM David Doria: no, because i saw someone in one thread say that palm told them the exact same thing...in 2009
2:06 AM David Doria: so you're basically saying you're forwarding the problem to a generic department to a generic person that i can't know the name of, with no contact info, and that there is no guarantee when they will contact me IF they even will contact me...but i should definitely believe they are working on the problem
2:06 AM Sabino: What exactly you want me to do now?
2:06 AM David Doria: that's ridiculous
2:07 AM David Doria: i want you to tell me why palm is not fixing this problem with the palm pre and is instead telling me it is sprint's problem and then pretending to forward the issue to another department which has already had years to fix the issue
2:08 AM Sabino: As I stated, all the network related issues are taken by carrier.
2:09 AM David Doria: it's a hardware issue
2:10 AM Sabino: I am going to tell you about our 2 repair options:
2:10 AM Sabino:
1. Repair return: After I create your service repair order, you receive an email with the details on how and where to ship your device for repair. The email also contains info on the follow-up process. After the repair center receives your device, you’ll receive a working device in another 5-7 business days.
2. :”With the advance exchange option, we ship you a replacement device first, and then you return your defective device to us using a prepaid label. There is a $29.95 fee for this special service but you get a replacement device within 3-5 days.
2:10 AM David Doria: you can't even KNOW it's a network issue without looking at the phone, and all evidence points to hardware since other phones on the same carrier work fine
2:10 AM Sabino: Please go through the above 2 options.
2:10 AM David Doria: this is my SEVENTH palm pre phone, sabino
2:11 AM David Doria: as many others in forums will tell you, they have also replaced their phones MULTIPLE times hoping to fix this issue. nothing works. there is SOMETHING physically wrong with the reception capability of the palm pre
2:12 AM David Doria: dude, stop copying and pasting what palm tells you to say and listen to me. these phones do NOT work. there is something majorly wrong with them and palm is cheating people out of hundreds of dollars a piece to save themselves the cost of a fix.
2:13 AM Sabino: Please hold on while I transfer the chat to our Supervisor.
2:13 AM David Doria: thank you
2:13 AM Sabino: You’re welcome.
2:14 AM Transferring session to another technician...
2:14 AM Support session established with Saben.
2:14 AM Saben: Hello David, this is supervisor Saben.
2:15 AM Saben: Please stay on hold while I go through the chat.
2:15 AM David Doria: hello, saben...i urge you to read the conversation i just had with sabino so i do not have to explain the situation again.
2:15 AM David Doria: ok, thank you
2:15 AM Saben: Thank you for staying on hold.
2:16 AM David Doria: sure
2:16 AM Saben: I understand that you are facing network issues with the phone.
2:16 AM Saben: Am I correct?
2:16 AM David Doria: no
2:16 AM David Doria: i am facing signal issues. my network is functioning just fine
2:16 AM Saben: Okay.
2:16 AM Saben: Did you try any troubleshooting steps?
2:17 AM David Doria: yes. i reset my phone...tried NEW phones...updated...updated PRL...etc...tried 2G only, restarting the phone after removing the battery, tried going outside...tried going a few blocks down.
2:17 AM David Doria: i can't even count how many things i have tried. something is wrong with the palm pre
2:18 AM Saben: Did you try with the webOS doctor?
2:18 AM David Doria: i've tried every software solution i can find
2:19 AM Saben: I am sorry, I just want to know did you run the webOS doctor tool?
2:19 AM David Doria: i've been talking to sprint about this for WEEKS now. in case you didn't read the conversation, they've already come out to check the local tower twice now
2:20 AM Saben: Okay. It seems that you did not use the webOS doctor tool on the device to check the issue.
2:20 AM David Doria: yes. the local sprint repair center used the tool when my phone froze during an update
2:20 AM David Doria: yes i did
2:20 AM Saben: Okay. Thank you for the information.
2:20 AM David Doria: you're welcome
2:20 AM Saben: Then it seems need a repair.
2:20 AM David Doria: but this is my 7th palm pre phone.
2:20 AM David Doria: they have all done this
2:22 AM Saben: Okay. To best assist you I will escalate the issue to specialist team. They will call back you and find a resolution.
2:22 AM David Doria: are you guaranteeing me that they will call?
2:22 AM David Doria: because the last guy said someone MAY contact me but probably not
2:23 AM Saben: Yes. They will contact you. I will escalate the issue to specialist team.
2:23 AM David Doria: when will they contact me by?
2:23 AM Saben: I need few information from you to do a specific escalation.
2:23 AM David Doria: ok
2:24 AM Saben: Give me a minute while I post the questions.
2:25 AM David Doria: ok
2:25 AM Saben: Please provide the following details so that I can set up the call back from our Specialist team:
First and last name :
Primary phone number :
Secondary phone number (if any) :
Primary email address :
Device serial number :
Purchase date :
Country where you purchased your device :
Preferred time to call :
2:26 AM David Doria: David Doria
909*******
no secondary number
******@*******.***.edu
2:27 AM David Doria: which number is the serial number on the box?
2:27 AM Saben: Open the launcher on the phone.
2:27 AM Saben: Select the Device Info.
2:27 AM Saben: You will find the serial number of the phone there.
2:28 AM David Doria: as far as purchase date, this particular phone was sent to me less than a month ago. original purchase date of ORIGINAL palm pre was october of '09.
United States
2PM-midnight best time to call
2:28 AM David Doria: serial number: ************
2:29 AM Saben: Okay,I also need yourfull name, phone number and email address.
2:30 AM David Doria: I gave you that if you can scroll up a bit
2:31 AM Saben: I am sorry, are you refering to the one you have mentioned before entering to chat?
2:31 AM David Doria: no.
2:31 AM Saben: I am sorry, I see that.
2:31 AM Saben: Thank you for the information.
2:32 AM David Doria: ok, thank you
2:32 AM Saben: I will escalate the issue. You will receive a call from the specialist team within 48 to 72 hours.
2:32 AM Saben: Is there anything else I can help you with?
2:33 AM David Doria: i am looking forward to it. meanwhile, i am posting this conversation in the palm website forum because i want people to be updated about this problem since so many are having signal issues
2:33 AM David Doria: no, there's nothing else you can help me with
2:33 AM Saben: Here’s the reference number for our chat: Chat session ID number ********. Keep this number as a record of this chat, and if you need to call our Voice Support team or contact us again for this same issue, please refer to this number.
2:33 AM Saben: Thank you for contacting Palm and feel free to contact us for further assistance. We rely on your suggestions and feedback to help us provide the best support, so please take a few minutes to complete the customer survey that you'll receive via email. You may now close the chat window. Have a great day!
2:33 AM Saben: Bye!
2:33 AM David Doria: bye
Post relates to: Pre p100eww (Sprint)

So they finally called me back, but I didn't get the call because.....I had no signal. HAHA
I got their voicemail and called back. First, they tried telling me YET AGAIN that it was Sprint's problem. They said that if I call Sprint, they will give me a device to boost signal in my home. I said, "That's fine, but what do I do when I'm in the rest of the country?" Then they told me it was a software problem and that I need to run WebOSdoctor to reinstall the operating system. I told them that this is my 7th Palm Pre. I told them that Sprint already used the Doctor...like I told the online tech people. But this guy on the phone wasn't having it. He told me that he didn't think Sprint was able to do that (so I can, but Sprint can't =/?) and that I should do it just to be sure. He said if that doesn't work that they will try out a NEW Palm profile and see if that fixes it. If neither of those works, he basically admitted there are no other options.
I asked him if there is some sort of way they can physically upgrade the antenna system with a better material or placement and he said that Palm has no department able to do that.
I told him about the various threads online like this one, where dozens of people complain about the same issue. He told me to just do the WebOSdoctor and call him back. I asked him if this has fixed signal problems for people previously and he said that he doesn't get to know the end result of his suggestions to customers. How unprofessional is that? How is the guy supposed to get better at his job if he's not allowed to find out if the fixes he suggest to people actually work? That seems nuts to me, but i digress.
I haven't tried the Doctor yet. I'm going to, but I'm just being lazy because I know it won't work, and it's going to be really annoying to update my phone and backup photos first and all that good stuff.
I will post back after I run the doctor and try the new Palm profile. Until then, I'd REALLY suggest you all do what I did and call Palm, insisting they fix the problem, even if it means a recall. They aren't gonna do it just for me, no matter how many times I complain. That's a fact.
If anyone DOES call Palm, it would probably be a good idea to bring up this thread and also to post here about what they tell you!

I DID A FULL ERACE OF MY PLAIN pALM pRE CELL PHONE NOT I CANT LOGIN

Hello New guy here I have and currently own 2 palm pre PHONES one not working because of the same problem number 1 and 2 are the same let me explain This phone was acting up dots were doing as they choose to do and opening programs at will until it drained the battery then it went away no viruses etc,
anyway i decided to do a full erase of the one phone and it came back saying for me to sign in to my profile i do which is the exact same as my bell profile on the hp website only as i no longer subscribe to bell
((thats a whole new nightmare) and it would take a day to write what i went through with these??? anyway iam trying to get by this stage of the profile sign in because it says i must be connect to my wireless provider to sign in which i haven't been with bell for 5 years now.
anyway i really need help this is not a stolen phone as i have records proving these are mine from day 1 it just bothers me that i cant sign in because bell still wants me to be i guess a part of there SERVICE and i would rather go without any cell phone before i would ever even consider bell in this lifetime even if were free i would still say no way...
anyway any help on this would be very much appreciated i will be around all day here i have tried webos nation but nothing everything is out of date or cant download anything on that site but i have been reading a few things on here and this site seems to be very helpful
maybe there is a code i can use to bypass this sign in thing i don't know please help if you can appreciated. thanks ~Dave P.S. my both phones aren't pixi or veer or palm pre 2 they are just plain palm pre phones no names beside palm at al

Hi Dave5252,
I know that with smartphones that are associated with carriers you must first "unlock" the phone to make it work with a different carrier. I don't know if this applies to your situation, but I have worked with Apple phones a lot, and this is always the case with them. So Bell, the people you least want to speak with, may have the answer for you. And if not, then hey! You don't have to talk to them!
Best,
aricari
I work on behalf of HP.
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Office live mail can't connect to Palm Pre Please Help!!!

My email is through office live, where I set up my own domain .org. I have tried for hours every solution that's been posted online. I have called palm pre support and I knew more then the nice person trying to assist me. Not one solution works even Microsoft sent me to palm for an answer. Although office live is hotmail, I had to open a hotmail account and forward my email from my .org account to the new hotmail account to get my messages and it is creating a new set of problems.. How does a smartphone work if it can't be used for business? I have tried inputting the settings for different ports and ESMTP incoming and outgoing, I was at the sprint store with their top tech person and he tried for three hours before telling me to set up a hotmail acct to forward my mail. This is not a solution and causes logistical problems for me and using hotmail is not professional. Please help!!!!!!!!!!!!!!!!!!!!!!
Thank You
Post relates to: Pre p100eww (Sprint)
Post relates to: Pre p100eww (Sprint)
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View Solution.

Here are the settings. you can thank me later.
mail type - POP
INcoming mail serve - pop3.live.com
username - your login as if you were on the officelive website.
password - your password as if you were on the officelive website.
encryption - SSL
PORT # - 995
outgoing mail server -smtp.live.com
use authentication - on
INcoming mail serve - pop3.live.com
username - your login as if you were on the officelive website.
password - your password as if you were on the officelive website.
encryption - tsl
port - 587

Palm Pre pairing problem Peugeot 207 carkit

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