Palm Pre remote wipe

Lent my brother my Palm Pre last weekend and he lost it in France. I tried to do a remote wipe on it, but it was registered with my number so if the wipe msg is sent via SMS it won't get received...or will it ?
Any ideas ?
Thanks in advance, Dave.

Hello and welcome to the forums;
Even if roaming, if your phone could receive text messages, the remote wipe message would be delivered. Make sure to do this before activating a replacement device, or you will end up just erasing your replacement device.
Hope this helps,
TreoAide

Similar Messages

Palm Pre remote access to computer

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Microsoft Mobile 6.5 is an OS on its own. As for applications for remote access there is an app on the US app catalog called RemoteWin. I never used it before but searched for it when you asked this question. There could be others on there can work better but that is one I found.

What is wiped from Pre on ActiveSync Remote Wipe?

I have a Pre that I have recently started using to sync my Exchange mail and calendar events. IF the Exchange admin at work did a remote wipe of my device, what is wiped? The documentation I found says "ALL" data. Does it mean all data related to the Exchange account or does it also wipe data associated with my Google accounts? If so, does that also wipe the data from the Google servers? I definitely don't want the Pre's Synergy system to bite me in the rear if my admin ever decides he doesn't want to support all the Palm Pre's that people have been buying lately.
Post relates to: Pre p100eww (Sprint)

From http://kb.palm.com/wps/portal/kb/common/article/58353_en.html#N07E95328.07EB5650
It wipes all data from the phone. But all your synced data with google, and the palm profile would be not harmed. I think its just like running a full erase on the phone. You still have your backed up Palm Profile that once you log into has your google account info.

Remote wipe with out a service plan???????

This is a 2 part question. I turn off my phone service a month ago. I lost the phone yesterday, and sent a remote wipe. Will the wipe work without a service plan? Will my palm profile be erased due to inactivity? I'm not planning to get another phone until the new palm come out next year.
Post relates to: Pre p100eww (Sprint)

Without service the device would not be able to receive the remote wipe command.
Your profile will not be removed, you can sign back into it at any time.

Palm Pre 2 Not Detecting Wifi AP

I have a Wifi Access Point set up which is detected fine my multiple other devices. The Palm Pre 2 keeps scanning for Wifi but my AP never appears in the list.
If I try to connect to it manually it does not find it either.
Anyone else finding this problem or is this a bug?
Post relates to: Pre 2 p102ueu (Unlocked EU)

I sold my Sprint Pre a while ago so I cannot use all of those peripherals. I also do not have a touchstone. I called the local Verizon and they said bring it down and they will "troubleshoot" it. I have a feeling they will just replace the battery and wipe their hands clean, which will not solve the problem IMO.
What's weird when I remove the mini-charge connection to the phone it says, "battery charging" for a brief second as I remove the charging chord. Makes me think the pin connection is not seating correctly. Could be the charger, the phone or both.
If I turn off the phone and keep it charged at night, turn it on the next morning, full charge. Plugged in during the day with the phone active, the battery life slowly decreases. Never happened before with my old pre.
I'm bringing it down tomorrow and keep you posted as to what happens at the store. Thanks for the suggestions.

Lumia 925 went from amber to 8.0 after remote wipe...

Hi all,
I have had my lumia 925 for 1 day and it was running amber. I tested out the remote wipe function from windowsphone.com but it installed OS 8.0 on the device. And now the device also wont upgrade to amber. WHen I search for update it also takes some time to come back and say no update availble.
Have tried ressetingAny help appreciated

Some system apps got updated a few times after the amber update and their latest versions is not included in your phone ROM, so when you do a hard/factory reset, you lose those updates too. The store app will notify you about those updates, but not sooner than a few days. So it's better to update those manually.
As mentioned by paulheu, that's not a "pre-amber" state, amber is already installed but you do not have required app updates. To update those system apps, please follow the link that paulheu gave.
After a reset, as mentioned by WildSabre, you can visit Windows Phone Purchase History page to see and reinstall the apps that you have before the reset.
Also, you can use Lumia System Updater app to see which system apps requires an update.
The silence will fall

Palm Pre Plus: why have it Verizon if it`s no good for your customers?

I have a Verizon Palm Pre Phone and it is the absolute worst phone I ever owned and I have owned mobile phones back when you needed a operator to place the call., I have had this for for 3 months with 3 warranty replacements in 3 weeks the first two phones would not build a palm profile account phone 3 and 4 the verizon system does not recognize the phone`.the s ESN I have spoke with both Palm and Verizon`s techs for hours with no help I have been blind transferred back and forth hung-up on by a verizon supervisor and the best help I can get is suggested I buy a new phone. What about this phone Verizon phone it`s 3 months old and still under warranty. I have not had a working phone since 11/27/10 there customer service stinks for a guy who spends 500.00 a month. You are not the only game in town.

Unfortunate to hear your stories re: the palm pre plus.
On the flip side, I have had my phone since Jan 2010 and have had NONE of the problems you guys have mentioned.
To be honest, do not rely on verizon tech support re: palm webOS devices, as either they werent trained by palm when the devices were released, or they didnt pay mind to learn the ins and outs of webOS devices. you'll get better tech support from palm, or even better from fan sites such as precentral or webOSroundup. verizon is all into android these days, so if you have an android device, you will get much better tech support from verizon.
re: backup- the webOS devices are the easiest to wipe clean, or "doctor" your phone when you want to bring the device back to its factory default, and/or sell the device. Its also the easiest to "hack" or "homebrew" which interestingly enough, is supported by hp and palm, unlike other platforms. "homebrewing" is as easy as installing apps on your phone. homebrewing should also NOT void your warranty. "Overclocking" on the other hand, while a great tool for palm devices and also as simple as installing an app, WILL void your warranty because you are now affecting the hardware of the phone directly. Do so at your own risk, though to be honest, it makes the phone SOOOOOOO much faster its hard to be without. To each their own.
Re: contact backup, I would recommend that you do NOT use the default palm profile to back up my calender, contact, and other entries, until HP or PALM one day allows you to access this info in the cloud or on desktop sync software. I would recommend instead using one of the free syngergy services such as google or yahoo, or alternatively use third party software to sync with outlook or even palm desktop. This way, all of your contacts, calender entries, and emails will ALWAYS have a backup stored somewhere else, and can easily be synced back to your webOS devices if you ever need to "doctor" or reboot your phone from scratch.
Hope this helps.

I have a new Palm Pre Plus - can I have more than one Google G-Mail Account on the phone?

I have a general G-Mail account and it has started getting too busy with advertisements etc. I'm thinking about changing to a different e-mail address but don't know what yet.
I have an old Palm Centro I used to Synch with my laptop. Now I need to do this with G-Mail. So I created a unique g-mail account that would only contain my calendar and contact information - i called it "palm.last name" - made sense to me.
When I try to add it to my Palm Pre Plus I am unable to sign in. I'm wondering if you are limited to the number of Gmail e-mail accounts you can have on the phone. If i can only have 1 then I don't want my e-mail to be "palm.last name" and give that out to people - that would not make sense to them.
I already have a Yahoo Account and I'm thinking about another Yahoo Account to keep some e-mails and instant messages separate from my personal Yahoo. If I cannot add more than 1 account, this is going to be a problem.
Thank you for any assistance you can provide.

Hi, and welcome to the Palm Support Community.
You should be able to add your second Gmail account without any problem...I have two Gmail accounts on my Pre and have no difficulties.
When you say you are unable to "sign in", I assume you mean you are unable to sync the email and calendar on your new account? Double-checking your user name and password are the only things that come to mind.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

How do I use the remote wipe feature for file vault 2 / lion?

I tried to find a preference panel. I know that for the ios you have to link/setup your device. I tried the find my iphone web site to see if my computer was listed there and it isn't at the moment. Is this new lion feature only available later with icloud? I checked the lion feature page and it lists it with file vault 2 with no asterisk so my guess is it should already now work.
It would be a pity to think you've setup your computer to find out that you hadn't "activated" your computer/laptop
Thanks,
Phillyman

Hi,
I'm out of the country on business but probably the only way to figure this out is to call apple or drop by their retail stores. If no one figures this out (and I'm pretty sure there is nothing to figure out at this time). I'll try to call apple when I'm back in august.
I find it wrong that apple touts this as a feature with no disclaimer. I'm a loyal mac fan for twenty years so I'll continue to buy their prodcuts and I did buy lion the day it came out. BUT a disclaimer (as they have done in the past) would have been nice. I know of at least two mac users who usually don't buy new OS's until they get it with their new laptops that specifically bought lion for this feature since they had read about it in a newspaper article.
I also thought this was one of the more useful features in lion since my family already "lost" an iPad and we liked to delete our data after our alarm and message didn't work for a day.
I'm sure apple has it's reasons for not offering the feature just yet but in that case a disclaimer is a must. I would probably drop the reference remote wipe until I have the infrastructure in place.
Cheers,
Phillyman

Touch screen froze on 3 consecutive palm pre's within about a 5 month span

My wife has a palm pre through sprint nextel. The first one lasted 4 days and screen froze up. Sprint tech personnel at store could not fix phone or determine cause of the frozen screen. The sprint retail store replaced the phone. We took this phone and used it up until late August when yet again the screen froze just prior to our vacation. Hastily, we took it to a local authorized third party store, Wireless Co. Their repair personnel looked at the phone and yet again could not determine the cause. They replaced it as well with a refurbished phone. This third phone finally froze just like the previous two on 27DEC09. We took it to the sprint store the next day. The techs looked at it decided that it was due to a liquid/subtance under the back cover just above the battery. They refused to replace the phone a third time. They offered only that (a) we use our insurance plan or (b) trade the phone in and renew our two year contract to get a discounted phone. These phones have never been submersed in any liquid. The tech rep at the sprint store suggested humidity from being in the bathroom could have caused the problem. I paid full price for the first phone. I don't think I need to point out I am a bit disappointed with the palm pres lifespan. If only sprint had the iphone. The HTC hero or the instinct seem like our best alternatives now. I dont think I will even consider the pixi.
Post relates to: Pre p100eww (Sprint)

This is a peer-to-peer forum, designed to help users. Suggstions for Palm Inc. to request changes should be made here:
http://www.palm.com/us/company/feedback.html
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Plans for syncing outlook notes with palm pre

Does Palm have any plans to develop a conduit to sync Microsoft outlook notes to the palm pre? This is a necessary feature for all previous Palm users. To make the Palm Pre a worthy competitor in the market place.
Post relates to: Pre p100eww (Sprint)

Here, here!!

My ex has my iPhone 4. I loaned it to her, now she's keeping it and has her pass code on the lock screen. I froze the acct with Bell, but want to remote wipe the phone. Not sure if she has iCloud on but she might have Find My IPhone on. Advice to wipe?

Help... My ex has my iPhone 4 that I lent her. I kept the phone on my Cell phone service provider because of her bad credit. She turned out to be quite the lunatic, and it took the police to get her out of my home. What a nightmare. She still has my phone with her own pass code on the lock screen. I froze the service provider acct, so she can't call with it or use data unless she gets her own account. However she can still access many of my contacts I left on there. She also gets apps that I download onto my iPhone 5. She can't download apps herself because she has no apple account. Mine is still on there. She doesn't know my password. She does still get copies of my apps though. I tried to stop that when we were still together in a relationship but didn't succeed. Do I need to creat a new apple account, or just change the account name to stop her from getting the apps? Can I remote wipe the phone if the iCloud functions are set to off on that phone, but maybe the Find My IPhone is still turned on? She has mental disorders and a mean streak. Does anyone have advice or ideas???

Apparently "find my iPhone" won't work unless I restart her cell service, which I can easily do. I think she might need her phone powered on too for me to trace it and wipe it. She forgot her charger here and has no service on it, so won't have it on much. Maybe I can change my Apple ID altogether? As long as the new Apple ID doesn't somehow automatically go to her phone.

Palm Pre crazy symptoms: "phone offline", will not charge battery, will not start, error message "an error has occured that cannot be resolved"

This is a long description of a series of problems with my new Palm Pre. You may wish to search the text to find your specific issue(s). There is no solution in my post. Look for possible answers in the responses to come.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone worked great. Last night I plugged in the phone and updated the OS. After completion, I selected "Done" and went to bed.
- First Series of Issues: "Phone Offline", will not charge battery -
In upper lefthand corner of the phone there is the message "phone offline". Although the phone has been charging all night it reads "26% battery". I called the general Sprint tech support number and we tried the following things:
1) Restart phone (press and hold power button, then select "turn off". after power down, press and hold power button to power on.)
2) Reset the phone (several different ways - call tech support so that you do this correctly)
The individual at Sprint then sent me to another tech support person, presumably 2nd tier.
- Second Series of Issues: Error message "an error has occured that cannot be resolved" -
Sprint tech support person #2 also had me restart and reset the phone in a number of ways. In her words "we've tried every palm pre trick I know" and each time the phone was unresponsive. Often we received the error message "phone is offline". We did a full erase and after that the phone would no longer restart. At this point the error message came up saying "an error has occured that cannot be resolved" which referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky background with a semitransparent box over it with white text.
Sprint tech support person #2 then connected me with Palm support and the dance continued. Again we tried a whole bunch of resetting and restarting and erasing options. Palm support instructed me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. While that was happening he had me hold the "volume up" button and plug the phone into the charger. This caused a USB symbol to appear on the phone. When the file was complete I received an error message that the file couldn't run. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He then transferred me to another Palm support person who works with Mac users.
Palms tech support person #2 then informed me that I should have selected the "mac" download option on www.palm.com/rom. I verbally walked her through the whole series of webpages, telling her that it says that you need Windows (version whatever) or Mac (version whatever) but that at no time was there an option to download a different WebOS Doctor for different operating systems. After some more discussion she told me she would have to have someone call me back tomorrow.
- Third Series of Issues: phone stuck on USB symbol -
So at the moment the phone is completely useless. Not fantastic. I booted up the mac in Windows 7 and downloaded WebOS Doc and received the same error. I also ran Windows Vista virtually and received the same error. Later this afternoon I'm heading into work to try the same thing on Windows XP.
In the meantime, I got onto this forum and located a thread that provided a direct link to the necessary file:
palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
After downloading that file, which I realized could totally be a virus, I was able to get WebOS Doc working on my computer. It required that I recharge the phone completely before beginning and now it's on the screen that says "Don't disconnect your phone" and the file is at 3% complete. Only... it's been at 3% complete for almost 30 minutes.
I am hoping that Palm will follow up with me tomorrow, but I'm leaving at 7am on a business trip and would love to have the thing working. Any suggestions are welcome, even if you can just tell me how to get the think disconnected safely before my flight tomorrow. I don't fancy getting through security with my phone wired to my laptop.
Thanks.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide

I did a remote wipe after my ipad got robbed, I want it to be canceled because I want to LOCATE it. The wipe was an accident and the police can't help me. What do I do ?

Today I came back from a little out of town vacation for about 5 days. My iPad was robbed as was all my money a bunch of jewelry and much more. The police can't help me find the iPad, they said I have to go on iCloud.com and do everything from there. I went to the website and I accidently hit Remote Wipe, without warning the thing is now going to wipe my iPad 2 which I got about 2 months ago. If it gets wiped there's no way to trace it. What the f*ck do I do now? I am going to lose my new iPad because of an accidental click. I want to complain especially because of the fact that it doesn't warn you about anything that happens once you do the "Remote Wipe."

These links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know you lost/stolen iPad's serial number, use the instructions below.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
 Cheers, Tom

Can I transfer Tungsten E2 data to a new Palm Pre 2 smart phone?

I'm looking to upgrade from a Palm Tungsten E2 + an old cell phone to one device - a new smart phone. I have Verizon, and they offer the Palm Pre 2. The question is whether I will be able to transfer my address book and calendar (and a few other items) from my Tungsten E2 onto the new phone. I also have a 3rd party cookbook and a shopping list application that I would love to transfer too. Not holding out much hope for those though.
If anybody has any reviews of the Palm Pre 2 phone I'd love to hear those too!
Thanks!
Post relates to: Tungsten E2

No, I don't use Outlook to synch. I've always synched with the Palm desktop s/w. I've considered synching to Outlook, but I wasn't sure if my E2 could synch the memos and to do apps as well. Thanks. My Palm desktop s/w ver is 4.1.4.
Post relates to: Tungsten E2

Palm Pre remote wipe

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