Palm Pre v1.40 PDF viewer problem

Since I installed this update, my PDF reader doesn't function properly. Either it doesn't open the document, or it opens it to fit the page, too small to read, and the resizing feature doesn't work. If I go to the open selection on the menu, all it does is open a 44 page document that is, of course, too small to read, so I have no idea what it is. Has anyone else had this problem?

From webOS V 1.4.1.1 release notes under PDF Viewer
"Pinching in/out to zoom out/in now works correctly"
meaning as you would expect. pinch out makes PDF bigger; pinch in makes PDF smaller.
and double tab works, too.
The Pinch Out/Pinch In/Double tap documented in HELP for PDF View.
However, you can only get to HELP after you open PDF View and open a file, then you can touch upper left and select Help. (In my opinion, this is error. You should be able to open Help without opening a file).

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Is HP/Palm working on a fix for the PDF viewing problems

For several months, I've been having issues viewing PDFs on my Pre, and though I find lots of information confirming same, I can't find any evidence that HP/Palm is doing anything about it. Getting tired of sending myself links so I can view PDFs on a computer....what about it HP/Palm?
While I'm not happy I fell for all the hype about Flash support, I'm probably more upset I can't even view many PDFs using this device.
Post relates to: Pre p100eww (Sprint)

hi, there are a couple of treads on the problem from Spring 2010:
http://forums.palm.com/t5/webOS-Software/PDF-viewer-bug-v1-4-5/m-p/308929
http://forums.palm.com/t5/webOS-Software/Post-1-4-5-Pre-Freezing/m-p/319306#M20781
http://forums.palm.com/t5/webOS-Software/Pre-PDF-problems/td-p/302069
zoom in and let the device wait for the Pre to autopower off. The bug happens with PDF and all office apps.

PDF viewing problem in iBooks app

After I sync-ed a pdf document to iBooks app for viewing in my ipad, I found the text have some overlappings.... It was strange. But the thing is: it looks normal on the preview in my macbook pro.
Please advise me how to solve this issue, thanks.

on the GoodReader site they talk about JPEG2000 image compression as being a problem. See the link..
http://www.goodreader.net/gr-man-trouble.html#pdfblankpages

Pdf viewing problems in yosemite

We've upgraded our lab computers to Yosemite. The only problem we've noted so far is that the horizontal bars on our reports (PDF files) do not show up on the screen in Preview version 8.0 on Yosemite on any of our Macs old and new alike. They print as normal and view as normal in a browser. I sent the report to a friend who opened it on her windows computer and the bars appear as normal.
I tried the only setting within Preview that I thought might be related. That is Preferences>Images>Define 100% scale as: I had it set on 1 image pixel equals 1 screen pixel. and tried changing it to Size on screen equals size on print out. Changed it and restarted Preview but it made no difference.
Does anyone have any ideas of what else I should try?
Thanks for your time.

Just upgraded to Yosemite on a Mac Mini. Some but not all of our business forms on pdf will render improperly on the screen. They print the same way as they show on the screen. Safari displays and prints properly. Sometimes Preview will tear the screen image horizontally, and sometimes blocks will be displaced, with the same document at different times. On one document parts of a few letters were scattered aimlessly all over the document, but this from a text block added by an Apple Store app after the pdf was originally written. I think it is a parsing problem within the pdf specification. Pdf is OK. Interpretation of what is within the pdf is not ok.
Use "open as" and choose Safari until Apple fixes it. I don't trust Preview today. It was a really nice app on Mavericks. I miss it. You could do more stuff than just look at a file.

Documentum PDF view problem

I am unable to view a documentum PDF within Transaction VF03 using the 'services for object' option. The problem occurs when the dialogue box pops up, and when "OPEN" is selected, it opens in NOTEPAD instead of Adobe. If I choose option "SAVE", it recognizes it as PDF format, saves to local computer fine, and opens in Adobe without issue.
Two other points: The same process on the same computer works for our QA environment, but not the Production environment. Also, the Production environment works for some local machines, just not all. The Adobe version is the same (tried v 8.0, but standard here is v6.0).
This problem occured due to a third-party archiving tool and a problem in the way it sent the PDF file into SAP for viewing. We resolved by correcting that tool.
Edited by: Jeff Fromme on Mar 28, 2008 4:39 PM

Hi Jeff,
I need to work on UWL Documentum and I have absolutely no idea of it as I am very new to EP let alone UWL. How to integrate Documentum to UWL? As I am new you will have to provide me step by step solution. Can you help me achieving my target?
PS: Will reward you full points.
Regards,
Amit.

Acrobat 8 Standard PDF View problem

I am having trouble with Acrobat 8 Standard not showing a PDF I open. It will open the document fine, but all that displays is a gray page. I have tried repairing the installation, and re-applying all patches, but it is still the same. The selection pointer disappears when I move it through the grayed out page, like there is some layer blocking the view. I have checked through the settings numerous times, I don't see anything that looks incorrect...

This was happening with various PDF's, I don't know how some were produced. I made a 1 page document from Word, and created a PDF out of it, I had the same results. I did find out that using a different account on the same PC, Acrobat would behave normally. I still don't know exactly what caused it, but I have re-created the profile to get around it.

Illustrator and pdf view problem

Hello, I am completely stumped by this one:
Created a document in Adobe Illustrator cs5
1 Visible layer
1 Hidden layer
Saved a copy as a pdf
The visible layer and the hidden layer are both seen on someone else’s computer using Reader version 10.0.1.434
I am using Adobe Acrobat X Version 10.0.3 and can not see the hidden layer, only the visible one.
I create pdf's for proofs all the time like this and have never had this problem. I have done nothing out of the ordinary. I do not understand why I can not see the hidden layer and someone else can on their system. I have tired opening up the file as a Google image as well, and still do not see the hidden file.
I know I should not be able to see the hidden layer, but why can someone else see it?
Thanks in advance for anyones help.

I took a look and what would do this is if your client has Apply Layers Overrides checked
The three small white filed and black stroke paths are on a hidden layer that only shows it I make it visible or have this option checked.
Tell them to uncheck the option.
I am adding this as well if you check that option then save as from Acrobat X 10.1.0 as Acrobat 1.6 this happens when you reopen it but if you have it save with Acrobat 1.8 the hidden layer will not be visible even after a save as unless you check this option again.
Leads me to believe your client is working with Acrobat 7 or 8

Pdf viewing problem

Grey screen when trying to open PDF, get error 103:103, tried all solutions on forum but no joy.
When try and open Adobe Reader x on desktop only get error message asking me to report this to microsoft. Tried, uninstalling etc, updating, tried in both IE8 and firefox but still no good. Any help appreciated.

Thanks for the suggestion but still no joy. After trying the cleaner then re-installing still cannot
open a pdf. The file downloads in firefox but then when try to open I get the same error message asking to report problem to microsoft.

Pdf viewing problems

I am having issues viewing pdf files that have been downloaded from my works website. It is a flash based ordering system that exports spreadsheets as pdf files for client's viewing. I have downloaded adobe reader for now( I hate this program), but I would love to use preview like I do with all of my other pdf files.
If I try to use preview this message appears. If I use adobe reader the message comes up fine.
Any thoughts on this would be greatly appreciated.
Thanks.

Safari takes giant unannounced liberties with my pdf images.
This file: http://homepage.mac.com/jsjudds/fuzzExample.pdf is an image of 121 crisp-edged colored squares. Viewed in Safari (and Preview), all the squares are all blended into their adjacent ones, like camera lenses looking into stage lights. In Adobe Reader it looks as intended, and thankfully it also prints well (even though the view in the print panel is also wrong!).
It's very disconcerting to know that my trusty tool is likely at any moment to vacate reality and show me something that is far from what's really in the file.
What is causing this?
How can I prevent it or control it?
At the very least, how can I detect that it is happening, without having to open everything in Adobe Reader to check it?
The image was generated in Mathematica 6.
Message was edited by: A. Lius

PDF View Problem

PDF files look blurry...used to be ok.

Hi Jeff,
I need to work on UWL Documentum and I have absolutely no idea of it as I am very new to EP let alone UWL. How to integrate Documentum to UWL? As I am new you will have to provide me step by step solution. Can you help me achieving my target?
PS: Will reward you full points.
Regards,
Amit.

Breaking News: Palm Pre loses customers contact lists and finds entertainment in ignoring desperate cries for help!

I wish the subject matter was not true , but it is. I lost all my company contacts last week and have been pleading for help from Palm for over a week, I have already written a link based on Minkas complaint. I have heard stories about bad servers ect ect through the grapevine but the bottom line is , no matter what has happened....Palm has not honored any of the 3 promises to call me back that had been arranged at a Sprint Store with the help of the employees over the speaker phone, I head the promise, the employees heard the promise and over a week later I still have not heard back from Palm. I have lost important business contacts for my labor supply, my material supply and a handfull of contacts that I can not replace because they are not in the phone book....Bottom line, Palm does not care about you or the company your run, the support is lacking and almost comical...can you believe I was told the only way to contact or make a complaint about the company is to write a blog....If somebody has an issue with my personal products they can talk to me 24 hours a day, yet Palm has no such contact or even a official form I can fill out....THE ONLY WAY TO FILE A COMPLAINT IS BY A BLOGG....and hope somebody reads about this at Palm and cares enough to call back....this company acts like they believe in witchcraft and the only way they can handle a issue is that it must be delivered to them by devine intervention....I have never complained about a product in my life, but I bought this phone to help my business and what I got was abandoned, ignored and left to rot while they continously ignore me and my situation. Here are some things you should get used to if you have a problem with Palms products..1. Wait 72 hours and a level 3 or 4 tech will call you back but they do not 2. We will escalate your problem and you will be called back in 72 hours or less but they wont. 3. No, you may not contact the CEO of the company or anybody in authority. 4. If you have a complaint u have to write a blog because nobody specializes ln complaints about service. I understand problems happen , but a company that ignores customers begging for help almost every day because it affects a companies income... the money needed to pay bills and support families....this kind of company will watch you fall over a cliff and perish without a second thought....I will never trust Palm again, they will take your money and abandon you in your most dire time of need. They have done it to me, and as of tonight at 11 pm they told me somebody will call me in 72 hours.
Post relates to: Pre p100eww (Sprint)

To anybody who has lost a contact list from palm my deepest sympathies go out to you. Be prepared to be ignored and dismissed by Palm. Today is Sunday November 9 and this is the 9th day I have waited for a call back from a level 3 tech but I want to share with you what happened today. I actually got a call from Palm but it was not from a tech...after pleading with the online help last night and explaining I have been ignored and need to speak to a tech person guess who called me ? It was the standard help line that you can call listed on this website...He had no clue at all how to help but promised me again (This would be promise 5 from online chat help and Im still also on promise 3 given at the Sprint store) needless to say he said that because of the serious nature of my request and the time I have waited he would talk to his manager and make sure I was contacted today...I waited and once again received no call back but what was really disturbing was he told me that the Sprint manager and the 2 employees that assisted me at the store were a bunch of liars. He told me no calls were ever made to Palm, even though we all listened on the speaker phone to the Palm representative each of the 3 times I went back to the store for help....I go to the store on greenback in citrus heights, Ca each time they have been fantastic in trying to help me and each time they have spent 30-40 minutes trying to clear my problems up and at the end of each conversation they make Palm promise to call me back with a level 3 or 4 tech. So...today they not only lie to me again but they call the employees at Sprint a bunch of liars telling me that no records of a call back have ever been made...once again Palm continues to abandon the customer and also offer up Sprint as the sacrificial lamb. As bad as the problem is, I noticed some disturbing facts again ( I am now on my 3rd palm pre in 3 months) My problems started over a week ago when all info was lost.Once I had the drive wiped and only got 6 contacts back.I actually entered 3 new contacts on my phone by hand ( I do use any Google or any other site ect) long story short I got a new phone on Friday the 6th of November because of constant lock up and inability to answer...when I downloaded my Palm profile it downloaded only 6 contacts again (they lost aprox 90) but it once again lost the 3 new contacts I had in my phone for 5 days ( and yes all autoback ups were on) I see more and more people are having these problems and I want to let you know that Palm does not care about you or any issues you have that require level 3 help.( Please note if you look up level 3 help at Palm its refers you to a webpage about Santa Clause....because neither exist)..you should take a deep breath, get in line and hope maybe you will be luckier than I have been...I really saw the writing on the wall when they started calling Sprint a bunch of liars....I think Palm is pulling off the biggest pyramid scheme the industry has seen in years. They got the money and now they are nowhere to be found. Here is the bottom line once again...Something is still wrong on the servers...they continue to lose contact information and they know they have a problem. I speak the truth when I say this... Palm does not care about you or your business, If your really serious about your business and your responsible for the income of employees and families you should avoid Palm at all costs. After 9 Days of Begging for help I feel like a total chump for trusting Palm and believing in this company.
Post relates to: Pre p100eww (Sprint)

I have problems opening PDF files on Palm Pre using Telcel (Mexico)

I've tried to open a few digitalized books in pdf format in the Palm and the machine tells me "Excuse me there is an error", I'll explain with details below. The files do open correctly on a computer.
The files do open, but if you leave the palm idle for enough time for the machine to turn off, when you attempt to access the file after this it gives me an error message stating it can't review the file. The text of the book that I leave it be when I leave the palm idle when I reaccess it after idle mode stays literally frozen. You can close the software (pretty much the only option available since it froze).
Sometimes the file works fine, but other times it doesn't. The problem arose when I downloaded a few Operating System WebOS 1.4.0 updates in spanish.
Thanks for your help!

If I read your issue correctly, the PDF viewer is locking up and becoming unresponsive after the screen times out or goes dark. If this is the case, this is an issue that has been reported by Palm and forwarded to our engineering department. At this time we don't have an ETA on when this will be resolved.
Life moves fast. Don't miss a thing.
TreoAide

E-mail Application not recognizing PDF Viewer on Pre

I am having trouble getting the e-mail application to open attached PDF files using the PDF viewer app. Any PDF file I attempt to open that was attached to an e-mail gives me an error message, "Cannot find an application which can open this file." I have taken the exact attached file from my PC, downloaded it to the PRE using a USB transfer, and am able to open it in PDF Viewer on the phone. I also tried to send myself a word document (.docx file), and was able to open and view that file through an E-mail attachment. I was previously able to open PDF files, and I assume I lost that functionality with the latest software update. I would appreciate any thoughts, or suggestions, as I am unsure if this is a software issue or something I can fix with some kind of settings. Thanks.
Palm Pre P100EWW webOS 1.3.1
E-mail is through Hotmail.com
Post relates to: Pre p100eww (Sprint)

I have the same problem with my PRE. However, I noticed that the viewer will open PDF documents produced by "Amyuni PDF converter". So, depending on which software is used, the PRE will open or not the PDF file. I have called Palm about this (in sept of 09) and they said they were looking into it. It would be nice indeed to have a PDF viewer which would open all PDFs.

Palm Pre for Sprint Data Back Up Problem

I am having issues with data back up with my Palm Pre for Sprint - Palm webOS 1.4.1.1
I have the setting set so "On" so the data is set to back up automatically to my Palm Profile every day, however it has not backed up automatically since June 5th. I just noticed this today (June 17th), and I have tried today to manually back up the data by choosing "Back Up Data Now" button, but the screen just gets hung up indefinitely with a note saying "Preparing" without ever backing the data up.
On a related note, between June 6th & June 10th I took a trip to Canada where my phone was International Roaming - so I can understand why it might not back under those circumstances - but I returned to the US on June 10th and it has not backed up automatically since and it does not appear that it is able to back up manually either.
Has anyone had a similar issue or know what I might do to remedy this?
This question was solved.
View Solution.

Would you care to share the link to the solution? It will help anyone who searches this thread... Thanks!
WyreNut
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Palm Pre: Problem with e-mail app

I've had my Palm Pre since release day. I have two e-mail accounts: Yahoo! and a Roadrunner account. I've never had a problem until last Thursday. I didn't change any settings, but all of a sudden my e-mail won't work correctly. SOMETIMES I get the message into the inbox, but the details won't load. If I select the message, the body of the e-mail won't download either. If I delete the "unread" message from my inbox, the number of unread at the top stays the same. I'm flumoxed! It's happening in the combined inbox as well as in both separate inboxes, so I'm pretty sure it's an app problem and not an account issue. I also can't send anything. Its gives me an error message that talks about the Filecache being unaccessible.
I've emptied all my Trash folders and that doesn't help. Any ideas?
Post relates to: Pre p100eww (Sprint)

Yes I installed it. But it doesn't supports notifications or push-e-mail. And it's just a Java Client.
But I fixed the problem: If you set the number of e-mails to fetch to another number than 50, it will not work. It really confuses me, because it worked without any problems on my 5800 XM and (in the beginning) also on my X6.
I'll report this bug to Nokia.

Palm Pre v1.40 PDF viewer problem

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