Palm pre - when replying to messages - all formatting in previous messages is lost

with the pre - if I reply to an email all the formatting is lost. eg -get an email, I reply to that email, all the people that I reply to lose all formatting when they view the message that I sent in reply - it is like all the hard returns are lost and they see just one string of content.. Do others experience this issue?
Post relates to: Pre p100eww (Sprint)
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http://pdfvia.com/showfile-2686/preemailformatting.pdf
Using outlook it happens to me as well. Notice the difference in page 1 & 2 of the pdf
it also doesn't display things correctly on the Pre from outlook. I'll explain in a bit once i get screenshots...
Message Edited by djwhitey on 06-09-2009 09:13 AM

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Palm Pre Music player freezes on Protected format songs (previously it would skip them)

Ever since the last Palm update my Music player has been misbehaving. Before the update when playing my music the player would simply skip over any songs that were protected format (the kind it can't play from iTunes.) It would skip them and play the next song on my list. Now it just freezes and stops playing. I'd simply remove the songs but ever since the iTunes sync was broken I can't seem to remove the files from the phone that were previously synced by iTunes. I need to EITHER find a way to get those old songs off the phone, OR the music player needs to skip them and keep playing, though both would be preferable.
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Post relates to: Pre p100eww (Sprint)
Message Edited by ashbhorn on 12-17-2009 04:32 PM

Yes it is quite fast within the stock Xbox Music player in Windows Phone 8. As Jimmy has said, just press and hold the next track button and it will fast forward the song. It is proportionate to the length of time you hold the button, so the longer you hold down the button, the faster the track will fast forward. Don't do it for a few seconds, you'll be at the next track by then!
Took me a while to find things myself. What's not stated in the user guide is that to bring up the list of tracks within an album (while playing a song), tap on the area just above the three dots (...) on the bottom right hand corner of the screen. To get back to the list of albums for the artist you are listening to, tap on the artist name while you are playing a track.
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When I try to reply to an email and click on "reply" the window that comes up has the adress lines, subject and body, but no buttons across the top for Send, Chat, Attach, Address, etc. To actually Send, I have to close, Save as Draft, then go into Drafts folder. After I double click on the message, then Send button shows up.
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jamiestar,
When in Reply, go to the View menu and see if you can select Show Toolbar.
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After update, when replying to message, I cannot just start typing..

I now have to scroll down to the message body and touch the screen. This seems a small thing but it's a total pain in the butt.
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You can downgrade back down to 10.1 if you really want to using Blackberry Link. Instructions are below, there should be an option to pick an OS to reload to. I've never tried it because I like the new 10.2 update. Give it a few more days to see if you get use to it, then if you feel like going back to 10.1 you can with the steps below. Warning, all files will be lost during the reload. Make sure you transfer any pictures, documents, or music you want to keep to your computer.
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Firefox crashes when replying to messages on Facebook

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== User Agent ==
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http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cannot shutdown Sprint Palm Pre when on Touchstone

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Was a backup done prior to the update? If so, restore the backup.
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I have read several of the postings and I believe I have tried everything. The odd thing is that it worked prior to me being married. When I brought the phone I just entered my work email address and password and it worked instantly. Then at the end of June I got married and changed my name. When I change my name with my company they gave me a new email address. And a alert popped up on my phone stating that I needed to change my info. So I put in my new email and the same password and it states that it can't validate the account information. So I tap to set it up manually. I put in my new username, the domain, the OWA web address, and the same password. And then I get the SSL Certificate Error: check the date and time. After discussing with our IT guys, I try all the various emails I have in the system (4 total: 2 due to a change in the company name last year and two due to my name change). I get the same SSL Certificate Error. Then I download the certificate from my computer to my palm pre and took the "s" off of the https:// as one of the posting suggested. and now I am getting "unable to validate account settings. Please check the settings and try again" message. I tried all the different email addresses again just in case it was an issue of my email address not matching the domain name, but I still get the same "unable to validate" message. I'm at a lost because it really shouldn't be an issue of the cert, because it worked perfectly fine before I got married and change my name. So I can only assume that it's an issue with my email address, domain, and username. But I've tried all of them and nothing works. And suggestions would be helpful.
Post relates to: Pre p100eww (Sprint)

I seemed to have figured it out...... I hard reset my Iphone and rebooted my computer and it seemed to work. It also seemed there was a music file that was not being recognized, I just erased it and everything worked fine after that.... very strange but I am so glad I figured it out.....

Palm Pre crazy symptoms: "phone offline", will not charge battery, will not start, error message "an error has occured that cannot be resolved"

This is a long description of a series of problems with my new Palm Pre. You may wish to search the text to find your specific issue(s). There is no solution in my post. Look for possible answers in the responses to come.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone worked great. Last night I plugged in the phone and updated the OS. After completion, I selected "Done" and went to bed.
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In upper lefthand corner of the phone there is the message "phone offline". Although the phone has been charging all night it reads "26% battery". I called the general Sprint tech support number and we tried the following things:
1) Restart phone (press and hold power button, then select "turn off". after power down, press and hold power button to power on.)
2) Reset the phone (several different ways - call tech support so that you do this correctly)
The individual at Sprint then sent me to another tech support person, presumably 2nd tier.
- Second Series of Issues: Error message "an error has occured that cannot be resolved" -
Sprint tech support person #2 also had me restart and reset the phone in a number of ways. In her words "we've tried every palm pre trick I know" and each time the phone was unresponsive. Often we received the error message "phone is offline". We did a full erase and after that the phone would no longer restart. At this point the error message came up saying "an error has occured that cannot be resolved" which referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky background with a semitransparent box over it with white text.
Sprint tech support person #2 then connected me with Palm support and the dance continued. Again we tried a whole bunch of resetting and restarting and erasing options. Palm support instructed me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. While that was happening he had me hold the "volume up" button and plug the phone into the charger. This caused a USB symbol to appear on the phone. When the file was complete I received an error message that the file couldn't run. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He then transferred me to another Palm support person who works with Mac users.
Palms tech support person #2 then informed me that I should have selected the "mac" download option on www.palm.com/rom. I verbally walked her through the whole series of webpages, telling her that it says that you need Windows (version whatever) or Mac (version whatever) but that at no time was there an option to download a different WebOS Doctor for different operating systems. After some more discussion she told me she would have to have someone call me back tomorrow.
- Third Series of Issues: phone stuck on USB symbol -
So at the moment the phone is completely useless. Not fantastic. I booted up the mac in Windows 7 and downloaded WebOS Doc and received the same error. I also ran Windows Vista virtually and received the same error. Later this afternoon I'm heading into work to try the same thing on Windows XP.
In the meantime, I got onto this forum and located a thread that provided a direct link to the necessary file:
palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
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I am hoping that Palm will follow up with me tomorrow, but I'm leaving at 7am on a business trip and would love to have the thing working. Any suggestions are welcome, even if you can just tell me how to get the think disconnected safely before my flight tomorrow. I don't fancy getting through security with my phone wired to my laptop.
Thanks.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide

Palm Pre won't load apps (messaging, memos, contacts, email)

I have been having issues with my phone and can find no root cause. As it exists right now, the phone is unusable - i lose/miss messages, am unable to read email and tear through battery. The surprising thing is that these issues are apparently not hardware related as I have now seen them on 2 devices. Please let me know what I can try / how to resolve this. Below is a detailed description of my problem and what i have tried. (tl;dr - i have completely reflashed one device, and just recieved a 'new' one from sprint today that still has these issues).
I first noticed problems with my phone approx 2 weeks ago when trying to open the 'messaging' app to read/send text messages. the app icon would flash once or twice, but the card did not appear. Sometimes it came back with a reboot. After noticing this, I also found that the 'Memos' app would start, but not display any stickies (even the 'new memo' one). Contacts and Email load, but just display a blank canvas (white screen - the add contact/new email button appears though). The calendar also loaded the week view, but would not respond to requests to change to day or month view, and showed no events. Along with contacts not loading, I had issues getting Universal search to display contacts stored on my phone. During times when these apps didn't work, the back of the phone got hot, and battery life dropped horribly (from lasting more than 12 hours on a full charge to 4 hours). These issues led me to believe that maybe there was a hardware problem. it seemed like any app that used data storec on the device was having issues - maybe the internal flash went bad or had solder issues. I took it into my local sprint store, and they restored / hard reset it - I'm assuming this is the same as the webOSdoctor flashing - it took about an hour. things worked fine for part of the day after getting it back, but eventually came back. I took the phone back to sprint and they requested a new one under warranty.
I just got the new one today, and after logging into my palm profile, re-downloading a few apps, and sycing my contacts with facebook, palm profile, and google, the issue returned. it's hard to say for sure, but it seems like maybe it was related to the facebook sync? that was the last thing I started before walking away. when I came back, I could not open messaging, and the other issues mentioned above all appeared. I tried putting the phone in airplane mode thinking that my wifi or 3g connection was wonky (Sprint is currently having a lot of problems in my area - West Michigan), but this had no effect either. When I took the phone out of airplane mode, things seemed to work for about 10 minutes, but then the issues resumed.
Has anyone seen or heard of things like this? my best theory is facebook issues, but I am not about to start deleting friends one by one to find the problem. I only have about 260 facebook 'friends', but that syncing is one of the most important features of this phone to me. At this point, I am at a loss for things to try. perhpas there are developer tools I could use to see running processes / debug messages / errors? I rooted my first palm pre ( replaced 9 months ago after cracking the screen ), but am not interested in doing that to this device for fear that sprint / palm would claim it voided the warranty. Any help would be greatly appreciated.
Post relates to: Pre p100eww (Sprint)

Hello!
First of all rooting your device does not void warranty for anything wrong done there can be resolved through the use of webOS doctor, with exception to overclocking.
Could you try to partial erase the device and instead of signing back into your same palm profile, make a new one. Add back your online accounts and see how the phone fairs. At this time any homebrew install will complicate matters so if some installed please run the webOS doctor instead of erasing the device. Keep me posted.

Palm pre - when replying to messages - all formatting in previous messages is lost

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