Palm Pre Won't Turn On

I was just using my Pre, I set it down for a few minutes to play Bioshock 2, and when I came back to try and reply to a text, my phone was off, won't turn back on. I've plugged it in, held the power button for a minute, and taken out and put the battery back in.
When I plug it into the charger or my computer, there's no screen light-up or anything. It seems dead, but the battery was fine 5 minutes ago.
What's going on?

I had this problem a couple of days ago (have had my Pre since January). This issue happened when I let my battery fully run down (as I had forgotten to charge my Pre). It wouldn't turn on, so I assumed the battery was flat and plugged it in. Even after plugging it in, the battery charging icon didn't appear onscreen.
At this point, I figured it was a WebOS issue, so I was considering returning the phone. I went so far as removing my SIM card and popping it in a spare phone I have.
Meanwhile, I left the Pre charging all day, hoping it would come back to life. Sure enough, after a few hours, I came back to it, and it was finally turning on. I went ahead and popped the SIM back in, and it's been working fine ever since.
(On a battery life note, I again forgot to plug my Pre in last night, and was impressed to see that it still had over 20% left, after a full 24 hours since being charged!)

Similar Messages

My Palm Pre will not turn on!

Hello everyone, I'm having some phone issues. I went to sleep last night with my phone near me. When I got up, I went to check it and it wouldn't turn on. I pressed power...I held power...I did the switching of the vibration button and no luck. I tried to call my own phone to see if it rings and nothing. I then resorted to taking out the battery. I immediately thought it could be dead, so I have been charging it for over an hour and it still won't turn on last I checked. Any advice on what to do? What are my options here? Does anyone know the manufacturer's warranty details?
Thanks for looking.
FYI: In case it makes a difference, I want to add that the phone is in great physical condition...never dropped on the floor or into water. Nothing out of the ordinary was done to it today either.
Post relates to: Pre p100eww (Sprint)
Post relates to: Pre p100eww (Sprint)

Have you tried another battery? Go to the Sprint store and see if they have a battery to try and see if your's may be defective.
Another thing you can try is to put a "shim" on the opposite side of the battery to put pressure on the battery contacts in the battery compartment. There were some batteries that were sent out that were slightly smaller than the battery compartment.
You have a 1 year warranty on the PRE from the date of purchase. Call 877-426-3777 to setup a repair through Palm.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/pre/p100eww/sprint/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

Palm Pre won't load apps (messaging, memos, contacts, email)

I have been having issues with my phone and can find no root cause. As it exists right now, the phone is unusable - i lose/miss messages, am unable to read email and tear through battery. The surprising thing is that these issues are apparently not hardware related as I have now seen them on 2 devices. Please let me know what I can try / how to resolve this. Below is a detailed description of my problem and what i have tried. (tl;dr - i have completely reflashed one device, and just recieved a 'new' one from sprint today that still has these issues).
I first noticed problems with my phone approx 2 weeks ago when trying to open the 'messaging' app to read/send text messages. the app icon would flash once or twice, but the card did not appear. Sometimes it came back with a reboot. After noticing this, I also found that the 'Memos' app would start, but not display any stickies (even the 'new memo' one). Contacts and Email load, but just display a blank canvas (white screen - the add contact/new email button appears though). The calendar also loaded the week view, but would not respond to requests to change to day or month view, and showed no events. Along with contacts not loading, I had issues getting Universal search to display contacts stored on my phone. During times when these apps didn't work, the back of the phone got hot, and battery life dropped horribly (from lasting more than 12 hours on a full charge to 4 hours). These issues led me to believe that maybe there was a hardware problem. it seemed like any app that used data storec on the device was having issues - maybe the internal flash went bad or had solder issues. I took it into my local sprint store, and they restored / hard reset it - I'm assuming this is the same as the webOSdoctor flashing - it took about an hour. things worked fine for part of the day after getting it back, but eventually came back. I took the phone back to sprint and they requested a new one under warranty.
I just got the new one today, and after logging into my palm profile, re-downloading a few apps, and sycing my contacts with facebook, palm profile, and google, the issue returned. it's hard to say for sure, but it seems like maybe it was related to the facebook sync? that was the last thing I started before walking away. when I came back, I could not open messaging, and the other issues mentioned above all appeared. I tried putting the phone in airplane mode thinking that my wifi or 3g connection was wonky (Sprint is currently having a lot of problems in my area - West Michigan), but this had no effect either. When I took the phone out of airplane mode, things seemed to work for about 10 minutes, but then the issues resumed.
Has anyone seen or heard of things like this? my best theory is facebook issues, but I am not about to start deleting friends one by one to find the problem. I only have about 260 facebook 'friends', but that syncing is one of the most important features of this phone to me. At this point, I am at a loss for things to try. perhpas there are developer tools I could use to see running processes / debug messages / errors? I rooted my first palm pre ( replaced 9 months ago after cracking the screen ), but am not interested in doing that to this device for fear that sprint / palm would claim it voided the warranty. Any help would be greatly appreciated.
Post relates to: Pre p100eww (Sprint)

Hello!
First of all rooting your device does not void warranty for anything wrong done there can be resolved through the use of webOS doctor, with exception to overclocking.
Could you try to partial erase the device and instead of signing back into your same palm profile, make a new one. Add back your online accounts and see how the phone fairs. At this time any homebrew install will complicate matters so if some installed please run the webOS doctor instead of erasing the device. Keep me posted.

Palm TX won't turn off

I just received a hand-me-down Palm TX from my daughter. She passes her Palm PDAs on to me since I am on Social Security and can't afford a new one. The battery was dead since it had not been used for some time. Plugged it in and charged it for about a half hour then played with it for a few minutes to make sure it was in working order. Put it back in its cradle and noticed a short time later that it was cycling thru: black screen (3 sec.), Palm logo and advancing black bar across bottom of screen (~5 sec.), grey screen with Palm Powered logo (35 sec.), then back to black and that xcycle kept up until the battery ran down again. I tried a soft reset multiple times then several hard resets. The power button will not turn it off nor do any of the application buttons work. I'm getting really discouraged with the Palm product. I now have in my possession a Palm V, Palm Tungsten T3, all their chargers and cables and none of them work. They came to me in working order but didn't for long. Please help if you can.
Thanks, Linda Lou
Post relates to: Palm TX
Message Edited by LindaLou on 08-08-2009 04:09 PM

Hello LindaLou, I've owned many Palm devices and never has any of them failed on me! From the IIIc on, I just handed them down also but in working order.
BIGJOA is right about doing a Hard Reset:
To perform a Hard Reset: (Palm Knowledgebase article #887)
While pressing and holding the Power button down, tap and release the Reset button in back and continue to hold the Power button down. When the grey Palm logo appears, you can release the Power button.
You should now see the warning page in about 5 languages. Press the UP direction on the 5-way pad to complete the task. Your Palm will reset itself several times as it re-installs the original programs and erases all your previous data.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm TX won't turn on

My Palm TX just stopped working. No button or reset will make anything happen, regardless of whether it is plugged in or not.
It was working fine this morning. Then it started getting "jumpy" meaning that the screen appeared to be jumping up or down a pixel or two at a time. Still readable and usable, but strange. Then it totally stopped working and will not turn on.
Any ideas or suggestions? Repair sources? Replacement alternatives?
Thanks.
Post relates to: Palm TX

Have you tried the resets after you charged it overnight? Once you recharge the battery, you should be able to get it to turn on. Try a soft reset (stick stylus into back reset hole) while it is plugged into the wall charger.

Palm V won't turn on

I know the battery is charged.
When I do a soft reset I get the Palm logo screen, then it starts the digitizer ( I set it up that way ), I get the 1st touchpoint but when I tap it the screen goes blank. Any ideas? Thanks in advance. Jeff
Post relates to: Palm V

Do you have any 3rd party apps. installed on the device?
If not, then you need to try a hard reset to get the device back to factory condition. The hard reset will erase all data and 3rd party apps. on the device.
Click on the following link to the kb.palm.com webpage for the article regarding reset procedures.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887
Click on the following link for the support page for your device on the kb.palm.com webpage.
http://www.palm.com/us/support/palm5/
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Post relates to: Palm i705

Palm Z22 won't turn on

Posted in the wrong area! The Z22 is a PalmOS device, not webOS.
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

If none of those resolve the issue. The only other option you could do is repair return order. You can contact at Support PDA 866-935-7256 for US only, Canada Support 866-219-7445.

WPA Enterprise on Palm Pre

We have found that the Palm Pre will not connect to our WPA Enterprise wireless system, because our network needs clients to eliminate the "validate server certificate" process. For example, our standard laptops use the SecureW2 client and the "validate server certificate" needs to be disabled in the client software. If this option is enabled, the SecureW2 client won't connect either (just like the Palm Pre won't).
How can this be done on a Palm Pre?
Thanks.
PS-- the Palm Pre connects perfectly to WPA personal networks
Post relates to: Pre p100eww (Sprint)

juhanima wrote:
If the WiFi setup doesn't require a user certificate, you should select "None" for a certificate when defining the connection. The CA certificate(s) you installed earlier are used automatically as long as they are enabled for WiFi usage.
Here are the settings for the network for a Nokia N82. Maybe, this will help shed some light on the issue. FYI - I could not make these settings work for my Nokia N8 as well. The IT help desk says they are unable to solve the issue.
juhanima wrote:
The connection dialog is supposed to show only actual user certificates to choose from, but it is a known bug in the current N9 FW that if you install something that is not a CA certificate it is taken for a user certificate by default and shown as an option in the connection dialog. The bug will be fixed in the next FW update I believe.
I have only installed one CA certificate (the one which can be found at the link I provided above). It does not ask for any password when I install it. When I go to Certificate Manager and try to change the password it informs that there is no password for the certificate.
juhanima wrote:
On the other hand, if the connection does require a user certificate you should have received one from the network's administrator in a PKCS#12 package with a password. You need the password when installing the package and later when using the private key related to the user certificate. But it sounds like this is not the case, so just select "None".
Hope this helps.
Juhani Mäkelä
Harmattan certificate manager maintainer
So I did choose "None" as certificate. EAP Type - PEAP and EAP MSCHAPv2 as the EAP method. I could not connect to the network using these settings. The certificate was installed at this point. If I try connecting using the certifcate it asks me for the password. So, right now, it is a problem connecting to the network. Would appreciate any help in this regard.
Cheers
Rahul

AFTER receiving a text message, how to turn off sound on Palm Pre

Someone has to help me with this, because I'm at my wits' end! I used to have a Palm Centro, and really, any other phone before my new Palm Pre, goes something like this:
1. You get a notification ring(s) when you receive a new voicemail or text message
2. You press the volume button, hit the screen, etc
3. THE NOTIFICATION RINGS STOP!!!!
Does Palm Pre not have that capability? If I'm texting back and forth with someone, I have to listen to the WHOLE THING EVERY TIME? Tell me that Palm has thought of a way to fix this, because it's driving me batty. It's the only thing I completely hate about this phone, and I can't find anyone here that has had the same issue...
How do I make the ringing stop?????
Post relates to: Pre p100eww (Sprint)
This question was solved.
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I don't know about anyone else, I get the notification for everything that happens: for IM's, texts, when I charge the battery, when I'm low in battery, etc. The issue that I have, and that I hope someone has the solution, is that from my old Palm Centro, and really, every phone I've ever owned, there was something I could press that would stop the notification! Nothing stops the notification though! and it's a good 30 seconds... Which is not a big deal when it's one text message, but when it's 4 texts messages going, it never stops!

Palm Pre Plus (Verizon) won't connect to Exchange Server

I have been on the phone for 3 days (purchased the Pre from Verizon the day it came out) and have been unable to connect to my companys email server. I have had a Palm Treo 755 for yrs, and have always gotten my email to that. After days of speaking with Palm reps, I am being told that NO Verizon Pre is able to connect to a corp exchange server at this time. I am quite upset by this, since after listening to a Palm Reps advice, I had an IT person make sure our server was up to date, we had the correct certificates, etc. This of course took hours to complete, and the IT person's time is not cheap. So afte spending all that time and money dealing with this, I was told today by a supervisor at Palm that NOBODY on Verizons network is able to connect to their corp email server, and that it was an issue that is being looked into.
I searched the forums, and found lots of issues of this with Sprint service, but didn't find any with Verizon. Anybody else out there on Verizon and unable to connect? Or maybe the better question is, Does anybody out there have a Pre Plus with Verizon and IS able to connect to their Exchange (EAS) server?
Post relates to: Pre Plus p101vzw (Verizon)
This question was solved.
View Solution.

Correction to my last message. After doing a reset on my phone, and updating our server, I was able to connect to my email. Thank you for your comments to update to SP2. Overall, I am still very upset about the over the phone support Palm provided. Like I mentioned before, I brought up the SP1 vs SP2 option multiple times over the phone, and I was told each time that was not the issue. Even my IT guy fought me, a little, on doing that update since he had heard the same information as I did from the Palm reps on the phone. After creating an account on here, and PDAguy pointing me to the long thread about people with a similar problem, I showed this to our IT guy and he happily updated our server to SP2.
I am happy to get this issue resolved, but still feel Palm mislead me along the way, probably costing me over $400 in IT support, my wasted time, and traveling to a Verizon store to exchange a perfectly good phone and having me trying different options that did not need to be done. I made 3 different calls to Palm (along with my IT guy who was paid by the hour) and each call lasted about 1 to 1-1/2 hrs. Most of the time being on hold while the rep "research" my question. Even had a rep over the phone lie to me, and tell me he was able to connect to our server (using my info) with a Pre that he had with him. He then told me I had a faulty phone, and I was directed to go back to Verizon to switch the phone out. After I had switched the phone out, and it of course still did not work, I was then told by another Palm rep, and his supervisor that this was a know issue and that NOBODY with Verizon was able to connect to an Exchange server (with a Pre) due to a software issue on the phone. I had a rebate from Verizon to get this phone for $149, but with all my wasted time, the cost of my IT guy, and the lack of knowledge by the Palm reps, I think I probably own the most expensive Palm Pre Plus out there.
Message Edited by tjp2176 on 01-28-2010 08:03 PM

Palm Pre

Hey all.
Basically, had palm pre for a while now and my contract is up soon so i want to renew it.
However, i cannot do this as it won't turn on. I have done everything suggested to me by the support section, reseted it countless times but it just has the "usb symbol" displayed on it.
It will falsh "palm" across the screen for a split second then go back to the "usb symbol again"
HELP!
Post relates to: Palm III

So if it will only go to the USB symbol and it won't boot normally, you should be able to use webOS Doctor to recover the phone. Head over to http://www.hpwebos.com/rom, download the tool, run it on your computer and follow the on-screen instructions.

Palm Pre crazy symptoms: "phone offline", will not charge battery, will not start, error message "an error has occured that cannot be resolved"

This is a long description of a series of problems with my new Palm Pre. You may wish to search the text to find your specific issue(s). There is no solution in my post. Look for possible answers in the responses to come.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone worked great. Last night I plugged in the phone and updated the OS. After completion, I selected "Done" and went to bed.
- First Series of Issues: "Phone Offline", will not charge battery -
In upper lefthand corner of the phone there is the message "phone offline". Although the phone has been charging all night it reads "26% battery". I called the general Sprint tech support number and we tried the following things:
1) Restart phone (press and hold power button, then select "turn off". after power down, press and hold power button to power on.)
2) Reset the phone (several different ways - call tech support so that you do this correctly)
The individual at Sprint then sent me to another tech support person, presumably 2nd tier.
- Second Series of Issues: Error message "an error has occured that cannot be resolved" -
Sprint tech support person #2 also had me restart and reset the phone in a number of ways. In her words "we've tried every palm pre trick I know" and each time the phone was unresponsive. Often we received the error message "phone is offline". We did a full erase and after that the phone would no longer restart. At this point the error message came up saying "an error has occured that cannot be resolved" which referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky background with a semitransparent box over it with white text.
Sprint tech support person #2 then connected me with Palm support and the dance continued. Again we tried a whole bunch of resetting and restarting and erasing options. Palm support instructed me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. While that was happening he had me hold the "volume up" button and plug the phone into the charger. This caused a USB symbol to appear on the phone. When the file was complete I received an error message that the file couldn't run. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He then transferred me to another Palm support person who works with Mac users.
Palms tech support person #2 then informed me that I should have selected the "mac" download option on www.palm.com/rom. I verbally walked her through the whole series of webpages, telling her that it says that you need Windows (version whatever) or Mac (version whatever) but that at no time was there an option to download a different WebOS Doctor for different operating systems. After some more discussion she told me she would have to have someone call me back tomorrow.
- Third Series of Issues: phone stuck on USB symbol -
So at the moment the phone is completely useless. Not fantastic. I booted up the mac in Windows 7 and downloaded WebOS Doc and received the same error. I also ran Windows Vista virtually and received the same error. Later this afternoon I'm heading into work to try the same thing on Windows XP.
In the meantime, I got onto this forum and located a thread that provided a direct link to the necessary file:
palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
After downloading that file, which I realized could totally be a virus, I was able to get WebOS Doc working on my computer. It required that I recharge the phone completely before beginning and now it's on the screen that says "Don't disconnect your phone" and the file is at 3% complete. Only... it's been at 3% complete for almost 30 minutes.
I am hoping that Palm will follow up with me tomorrow, but I'm leaving at 7am on a business trip and would love to have the thing working. Any suggestions are welcome, even if you can just tell me how to get the think disconnected safely before my flight tomorrow. I don't fancy getting through security with my phone wired to my laptop.
Thanks.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide

THE ULTIMATE PALM PRE POOR SIGNAL ISSUE THREAD

The previous thread I posted can be deleted. This thread has everything people need to read. Here is the conversation I just had with Palm about the rampant signal problems everyone is having with their Palm Pre phones (side note, they say they'll be calling me back in a few days. I'll assume they mean BUSINESS days and i'll post here again tuesday or wednesday if I don't hear from anyone.) :
1:56 AM Connecting...
1:56 AM Connected. A support representative will be with you shortly.
1:57 AM Support session established with Sabino.
1:57 AM Sabino: Hello David. Thank you for contacting Palm. My name is Sabino.
1:57 AM David Doria: hi
1:58 AM Sabino: I understand that you are facing issues with weak signals.
1:58 AM Sabino: Am I correct?
1:58 AM David Doria: yes. weak, and also erractic. sometimes i will get full bars, and then it will jump to one bar, or none...then be roaming, then Ev, then 1x...all in the SAME spot
1:58 AM Sabino: I’m sorry for any trouble this may have caused.
1:58 AM Sabino: May I know since how long you are facing this issue?
1:59 AM David Doria: as long as i've been using a palm pre, but it is getting worse with time. i've been using a palm pre since october of last year
2:00 AM Sabino: Let me know the webOS version on the device and your carrier name.
2:01 AM David Doria: whatever the latest OS is. 1.4.whatever. and i'm with sprint
2:01 AM Sabino: This seems to be the issue with the network, all the network related issues were taken care by your carrier. I suggest you to contact Sprint. They will be able to fix the issue.
2:01 AM David Doria: um, you said that before i even told you what carrier i'm using
2:01 AM Sabino: I just pulled the details using your phone number.
2:02 AM David Doria: you know that isn't true. you know it's not sprint
2:02 AM David Doria: i just told you all my other phones with sprint worked fine here and i've only been having problems since i got a palm pre
2:02 AM Sabino: Okay, contact your carrier, they will be able to fix the issue.
2:02 AM David Doria: i've lived here for 4 years and i've had sprint all 4 years
2:02 AM David Doria: no they won't. i've been contacting them for weeks. they came out and checked the tower TWICE now. there's nothing they can do. it's a hardware issue for palm
2:04 AM David Doria: there are threads all over the internet with hundreds of people complaining about having signal issues ONLY since they bought a palm pre. now you're telling me it's a sprint issue and you haven't even looked at my phone yet.
2:05 AM Sabino: What I would like to do, is place your case into a special team that develops technical solutions. They will do further research on it. They would be in touch with you once they have further updates. I cannot commit to a specific callback period, but please know that we are working on your case. May I do that for you?
2:06 AM David Doria: no, because i saw someone in one thread say that palm told them the exact same thing...in 2009
2:06 AM David Doria: so you're basically saying you're forwarding the problem to a generic department to a generic person that i can't know the name of, with no contact info, and that there is no guarantee when they will contact me IF they even will contact me...but i should definitely believe they are working on the problem
2:06 AM Sabino: What exactly you want me to do now?
2:06 AM David Doria: that's ridiculous
2:07 AM David Doria: i want you to tell me why palm is not fixing this problem with the palm pre and is instead telling me it is sprint's problem and then pretending to forward the issue to another department which has already had years to fix the issue
2:08 AM Sabino: As I stated, all the network related issues are taken by carrier.
2:09 AM David Doria: it's a hardware issue
2:10 AM Sabino: I am going to tell you about our 2 repair options:
2:10 AM Sabino:
1. Repair return: After I create your service repair order, you receive an email with the details on how and where to ship your device for repair. The email also contains info on the follow-up process. After the repair center receives your device, you’ll receive a working device in another 5-7 business days.
2. :”With the advance exchange option, we ship you a replacement device first, and then you return your defective device to us using a prepaid label. There is a $29.95 fee for this special service but you get a replacement device within 3-5 days.
2:10 AM David Doria: you can't even KNOW it's a network issue without looking at the phone, and all evidence points to hardware since other phones on the same carrier work fine
2:10 AM Sabino: Please go through the above 2 options.
2:10 AM David Doria: this is my SEVENTH palm pre phone, sabino
2:11 AM David Doria: as many others in forums will tell you, they have also replaced their phones MULTIPLE times hoping to fix this issue. nothing works. there is SOMETHING physically wrong with the reception capability of the palm pre
2:12 AM David Doria: dude, stop copying and pasting what palm tells you to say and listen to me. these phones do NOT work. there is something majorly wrong with them and palm is cheating people out of hundreds of dollars a piece to save themselves the cost of a fix.
2:13 AM Sabino: Please hold on while I transfer the chat to our Supervisor.
2:13 AM David Doria: thank you
2:13 AM Sabino: You’re welcome.
2:14 AM Transferring session to another technician...
2:14 AM Support session established with Saben.
2:14 AM Saben: Hello David, this is supervisor Saben.
2:15 AM Saben: Please stay on hold while I go through the chat.
2:15 AM David Doria: hello, saben...i urge you to read the conversation i just had with sabino so i do not have to explain the situation again.
2:15 AM David Doria: ok, thank you
2:15 AM Saben: Thank you for staying on hold.
2:16 AM David Doria: sure
2:16 AM Saben: I understand that you are facing network issues with the phone.
2:16 AM Saben: Am I correct?
2:16 AM David Doria: no
2:16 AM David Doria: i am facing signal issues. my network is functioning just fine
2:16 AM Saben: Okay.
2:16 AM Saben: Did you try any troubleshooting steps?
2:17 AM David Doria: yes. i reset my phone...tried NEW phones...updated...updated PRL...etc...tried 2G only, restarting the phone after removing the battery, tried going outside...tried going a few blocks down.
2:17 AM David Doria: i can't even count how many things i have tried. something is wrong with the palm pre
2:18 AM Saben: Did you try with the webOS doctor?
2:18 AM David Doria: i've tried every software solution i can find
2:19 AM Saben: I am sorry, I just want to know did you run the webOS doctor tool?
2:19 AM David Doria: i've been talking to sprint about this for WEEKS now. in case you didn't read the conversation, they've already come out to check the local tower twice now
2:20 AM Saben: Okay. It seems that you did not use the webOS doctor tool on the device to check the issue.
2:20 AM David Doria: yes. the local sprint repair center used the tool when my phone froze during an update
2:20 AM David Doria: yes i did
2:20 AM Saben: Okay. Thank you for the information.
2:20 AM David Doria: you're welcome
2:20 AM Saben: Then it seems need a repair.
2:20 AM David Doria: but this is my 7th palm pre phone.
2:20 AM David Doria: they have all done this
2:22 AM Saben: Okay. To best assist you I will escalate the issue to specialist team. They will call back you and find a resolution.
2:22 AM David Doria: are you guaranteeing me that they will call?
2:22 AM David Doria: because the last guy said someone MAY contact me but probably not
2:23 AM Saben: Yes. They will contact you. I will escalate the issue to specialist team.
2:23 AM David Doria: when will they contact me by?
2:23 AM Saben: I need few information from you to do a specific escalation.
2:23 AM David Doria: ok
2:24 AM Saben: Give me a minute while I post the questions.
2:25 AM David Doria: ok
2:25 AM Saben: Please provide the following details so that I can set up the call back from our Specialist team:
First and last name :
Primary phone number :
Secondary phone number (if any) :
Primary email address :
Device serial number :
Purchase date :
Country where you purchased your device :
Preferred time to call :
2:26 AM David Doria: David Doria
909*******
no secondary number
******@*******.***.edu
2:27 AM David Doria: which number is the serial number on the box?
2:27 AM Saben: Open the launcher on the phone.
2:27 AM Saben: Select the Device Info.
2:27 AM Saben: You will find the serial number of the phone there.
2:28 AM David Doria: as far as purchase date, this particular phone was sent to me less than a month ago. original purchase date of ORIGINAL palm pre was october of '09.
United States
2PM-midnight best time to call
2:28 AM David Doria: serial number: ************
2:29 AM Saben: Okay,I also need yourfull name, phone number and email address.
2:30 AM David Doria: I gave you that if you can scroll up a bit
2:31 AM Saben: I am sorry, are you refering to the one you have mentioned before entering to chat?
2:31 AM David Doria: no.
2:31 AM Saben: I am sorry, I see that.
2:31 AM Saben: Thank you for the information.
2:32 AM David Doria: ok, thank you
2:32 AM Saben: I will escalate the issue. You will receive a call from the specialist team within 48 to 72 hours.
2:32 AM Saben: Is there anything else I can help you with?
2:33 AM David Doria: i am looking forward to it. meanwhile, i am posting this conversation in the palm website forum because i want people to be updated about this problem since so many are having signal issues
2:33 AM David Doria: no, there's nothing else you can help me with
2:33 AM Saben: Here’s the reference number for our chat: Chat session ID number ********. Keep this number as a record of this chat, and if you need to call our Voice Support team or contact us again for this same issue, please refer to this number.
2:33 AM Saben: Thank you for contacting Palm and feel free to contact us for further assistance. We rely on your suggestions and feedback to help us provide the best support, so please take a few minutes to complete the customer survey that you'll receive via email. You may now close the chat window. Have a great day!
2:33 AM Saben: Bye!
2:33 AM David Doria: bye
Post relates to: Pre p100eww (Sprint)

So they finally called me back, but I didn't get the call because.....I had no signal. HAHA
I got their voicemail and called back. First, they tried telling me YET AGAIN that it was Sprint's problem. They said that if I call Sprint, they will give me a device to boost signal in my home. I said, "That's fine, but what do I do when I'm in the rest of the country?" Then they told me it was a software problem and that I need to run WebOSdoctor to reinstall the operating system. I told them that this is my 7th Palm Pre. I told them that Sprint already used the Doctor...like I told the online tech people. But this guy on the phone wasn't having it. He told me that he didn't think Sprint was able to do that (so I can, but Sprint can't =/?) and that I should do it just to be sure. He said if that doesn't work that they will try out a NEW Palm profile and see if that fixes it. If neither of those works, he basically admitted there are no other options.
I asked him if there is some sort of way they can physically upgrade the antenna system with a better material or placement and he said that Palm has no department able to do that.
I told him about the various threads online like this one, where dozens of people complain about the same issue. He told me to just do the WebOSdoctor and call him back. I asked him if this has fixed signal problems for people previously and he said that he doesn't get to know the end result of his suggestions to customers. How unprofessional is that? How is the guy supposed to get better at his job if he's not allowed to find out if the fixes he suggest to people actually work? That seems nuts to me, but i digress.
I haven't tried the Doctor yet. I'm going to, but I'm just being lazy because I know it won't work, and it's going to be really annoying to update my phone and backup photos first and all that good stuff.
I will post back after I run the doctor and try the new Palm profile. Until then, I'd REALLY suggest you all do what I did and call Palm, insisting they fix the problem, even if it means a recall. They aren't gonna do it just for me, no matter how many times I complain. That's a fact.
If anyone DOES call Palm, it would probably be a good idea to bring up this thread and also to post here about what they tell you!

IPod Touch 2G won't turn on or go to restore mode.

- Hi, my almost-2 year old iPod Touch got very hot and turned off itself like 4 months ago, and now it won't turn on or nothing.
I tried to prees all the buttons at the same time, home+sleep, trying to get it to DFU and nothing, even the computer doesn't detects it.
I tried with 5 different cables, a sync-base, wall-chargers, and I'm tired of trying things.
Can someone help me? I need my iPod so bad.
Thanks.

Based on the troubleshooting you performed and the "hot" ipod that atarted the problem, I suspect you have a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Palm Pre: Problem with e-mail app

I've had my Palm Pre since release day. I have two e-mail accounts: Yahoo! and a Roadrunner account. I've never had a problem until last Thursday. I didn't change any settings, but all of a sudden my e-mail won't work correctly. SOMETIMES I get the message into the inbox, but the details won't load. If I select the message, the body of the e-mail won't download either. If I delete the "unread" message from my inbox, the number of unread at the top stays the same. I'm flumoxed! It's happening in the combined inbox as well as in both separate inboxes, so I'm pretty sure it's an app problem and not an account issue. I also can't send anything. Its gives me an error message that talks about the Filecache being unaccessible.
I've emptied all my Trash folders and that doesn't help. Any ideas?
Post relates to: Pre p100eww (Sprint)

Yes I installed it. But it doesn't supports notifications or push-e-mail. And it's just a Java Client.
But I fixed the problem: If you set the number of e-mails to fetch to another number than 50, it will not work. It really confuses me, because it worked without any problems on my 5800 XM and (in the beginning) also on my X6.
I'll report this bug to Nokia.

Palm Pre Won't Turn On

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