Palm Pre2 Self Hard Reset

Yesterday, when about to make a phone call, the screen was black and there was no reaction to any command, including a long press on the power button. I understood the phone was crashed and, as a long timer IT person, I just removed the battery, waited for a couple of seconds, put it back in, and pressed the power button. The HP icon appeared and I just believed the phone was normally turning on. After some seconds, the icon changed to a kind of round dynamic timer icon with a message in the bottom of the screen just saying “Erasing...”. Since I knew of several other people telling me of similar behaviors, my first reaction to try to stop the wiping operation was to remove the battery again. I waited several minutes before turning the phone back on but once again the “Erasing...” message appeared in the bottom of the screen. After a while looking at this message, I finally gave up, put the phone on the TouchPad (hardly resisting the will to throw the phone through the window as I knew then that all the data not stored on the server was lost, including all the Photos and music). After several hours, the phone just had completed a full self hard reset, asking all the typical initial data like language, location, logins... and restored all the backup data on the server that includes (but ONLY includes):
Mail configurations
Facebook configuration
Applications
SMS messages
All the Photos, Musics, ringtones, WiFi configurations and other customized phone configurations were just lost!!!
This post is intended to alert people for the need of very frequent backups as, with this phone, the probability of data loss seems to be higher than with others. Personally for me it will be very difficult to recommend this phone to anyone.
Post relates to: Pre 2 p102ueu (Unlocked EU)
Post relates to: Pre 2 p102ueu (Unlocked EU)

This just happened to me today for second $&%& time! The first time it happened (about a month ago) as I was trying to send a pic over MMS...it kind of hung, then went black, and then started erasing. Today after a workout at the gym I took it out to check email and it was about 50% through "erasing." The battery was nearly full both times.
This has to get resolved. It can't be expected that we backup pics/videos every day.

Similar Messages

Rebooting Palm Z22 after hard reset

I have a Palm Z22. It was freezing and would not respond to taps so I did a Hard Reset. Now the screen is stuck on the first page where one has to tap on the centre of circles, bottom right and top left. It does not advance to the choosing the language, nor cannot I do a HotSync. I do have all my information on my computer. Can anyone help me advanceand be able to use my Palm Pilot?
Lester
Post relates to: Palm Z22

Lester, check for a "screen wedgie" - grit caught between the frame of the device and the screen. It could be causing phantom screen presses, and make the calibration routine fail.
Try using a slice of a credit card, or a piece of paper folded into a scoop.
Do you have a screen protector on it? Try removing it.
It is possible your screen has failed... Repairs would cost more than a new unit.
WyreNut
Post relates to: Centro (AT&T)
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Touchscreen calibration issues on palm tx after hard reset

my palm tx touchscreen stopped working.so i did hard reset and deletted all data.now when it reboots, i see the screen with the bullseye target and stylus.i am unable to calibrate the screen with stylus.if i keep touching the screen with my finger,the target would move to the other corner and it keeps on doing this, and i can not get past this screen.IS THERE ANY FIX FOR THIS PROBLEM.PLEASE POST
THANKS
Post relates to: Palm TX

Hello and welcome to the Forums.
Unfortunately if you have truly done the hard reset as stated and the issue persists, the only thing left at this point is to setup a repair or replace of the device.
To discuss repair options you can contact us at 866-935-7256 to see what the options are. Also you can go to DirectFix.com and they have replacement parts and do repairs as well.
Hope this helps.

Hard reset 30 times to get my Digitizer working would like to get answer

I bought Palm TX which worked very good for six days, once I had pulled the SD card out the palm froze so I did soft reset with no results. Then I did hard reset when it comes to digitiser screen it goes on and on endless in a loop. I tried hard reset 30 times to get my palm working properly. Can any one explain what the cause would be to avoid this happening next time. I am using the palm with the only one external software "Hand D Base v4.0" . No other software is loaded. Need help
Post relates to: Palm TX

If you hard reset the TX, according to the directions in the link I provided, It will erase all data and 3rd party programs. After the hard reset it sets the device back to factory defaults and would not have any 3rd party programs on the device, thus if it is looping immediately after the hard reset, there is another cause of the looping.
There may be some kind of debris on the screen between the screen and the case of the device. Take a business card or folded piece of paper, insert it between the edge of the screen and the case. Move it around the perimeter of the screen and see if you can get out any debris. If there is no debris, it is probably the digitizer on the screen and the device will need to be replaced.
The powerdigi program must be installed on the TX. If it won't get past the calibration screen, you will not be able to sync the program to the device.
If you just bought the TX, it is still under warranty for 1 year from date of purchase. You can call Palm handheld support at 813-313-4913 and setup a replacement or take it back to the store where you purchased the TX.
Post relates to: Palm i705
Message Edited by cygnusX1 on 09-17-2008 08:21 AM

Palm Tungsten E2, Unable to Hard reset

I have pushed the power switch and then the reset button on the back. The manual states that the logo should appear and then push the up position on the 5 way tab on the front when it asks if you want to erase the data.
This does not happen on my palm. The logo appears then it moves to a screen asking fo my password. which is my initial problem as my palm will not recognize my password. I am just trying to get into the palm so I can re-sync from my computer back to the Palm. Help is needed.
Duane
Post relates to: Tungsten E2

dulce3lche wrote:
I'm having problems preforming any type of reset on my centro, i have tried a few things including deleting apps. the problem started when i tried deleting email. the system rebooted it self and i tried to get back in to email throught the email button it would reset it self.
Any suggestion?
Sounds like something is scrambled on your phone. A Hard Reset seems to be in your near future... This will erase your phone, and all the data on it, and then will install all the programs that came on it when brand new.
How to Hard Reset a Palm Centro.
Go to http://kb.palm.com and enter the number 45050 into the "Solution ID" box.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

How to change the batteries on a palm m125 without having to do a hard reset

Some palm m125's are defective meaning that when one changes the AAA batteries one is presented with a no way out question on whether yes to hard reset or no to not hard reset, yes it's true that what i mean by no way means that even a soft reset will NOT make it work again, hope you just did a backup right.. oh! and this will prob. only work if you have enough battery power to keep the unit on: ie: around 5% battery...
Anywhoo I have found a workaround for this bug or so that may help you, please read below on how to hopefully preserve the data on your handheld's m125 hardware without this hard reset lockup...
Note: Testing with rechargeables in (Maxxus 1100 mah) and then put in alkalines = mixed results :/, but alkalines out then new ones in should work fine..
Okay - fairly simple - Let's start:
A: Turn on the unit - yes u heard me turn the unit ON
B: Flip the unit over
C: While the unit is ON take out the top battery first and replace it as fast as you can with the newer one and make sure it is in before doing the next step...
D: now do the bottom battery...
E: turn the unit on by pressing the power button
Result: If all goes well, u'll see the palm logo and then it should show the prefs screen of which you've successfully saved all ur user data. - What it did was a soft reset.
So far with alkalines i've had nothing but success - if anyone out there owns a m125 as well and can confirm that this tip works, please post to let others know ur success or unsuccess of trying out my tip..
My Test Results Tested on Factory State unit (Hard Reset Unit ):
Alkalines -> Alkalines = 99% (if done correctly) = Pretty Safe*
Alkalines -> Rechargeables = 50% (if done correctly) = Warning/Caution
Rechargeables -> Alkalines = Not Consistant enough to measure (if done correctly) = Very Risky
*If ur unit stills asks on Alka to Alka then Just maybe a software program is now causing it to ask for a hard reset as I'm still testing this.
If method One does not work out, I've also tried the following with success esp. on Rechargeables -> Alkalines, but this will requre more work and a more steady hand...
A: Turn the unit ON
B: Press and hold DOWN button
C: While holding the Down button, take out the TOP battery first and replace it, DO NOT let go of the down button on the handheld
D: Now replace the BOTTOM battery
E: Let go of the Down Button
F: Press the on button
If all goes well you will see the palm logo meaning that it just did a soft reset, but ur data should still be intact, With method 2 I was able to get a more success rate. , But I am still testing on when the unit is fully loaded, etc.. as these tests were done on a hard reset unit. You can also try holding the up button instead of the bottom one for a method 3. Again anyone out there with success or unsuccess stories - please tell as i'd like to hear your expierence with my findings here.
Message Edited by nowshining on 10-14-2008 05:14 PM

Hi
Im using fireworks to put it all together visually and mechanically
and then I'd like to export it to dreamweaver
This is a bad idea, and will only create problems further down the line. For the correct way to do this see -
http://www.adobe.com/devnet/dreamweaver/articles/dw_fw_css_pt1.html there are 3 parts to this tutorial series.
As for the effect you wish, (no full page load) this is known as ajax and if you are new and using dreamweaver then the spry framework is probably the easiest to learn, see http://www.webmonkey.com/2010/02/build_ajax_components_with_spry/, your dreamweaver documentation also contains a description of how to use Spry, the full Spry documentation and examples are available at - http://labs.adobe.com/technologies/spry/home.html.
PZ

Palm TX Won't Keep User Account ID After Hard Reset

I downloaded some malware and it froze my TX. I had to do a hard reset and when I went to resynch everything I got a dialog box that said that my handheld didn't have a user account ID and I got the choice of selecting an existing one or creating a new one. So I selected "existing" and it went through a very long process of reinstalling everything. So then I had another item to install, and instead of just installing that item, I got the same dialog box and EVERYTHING reinstalled.
Since then I've tried everything I could think of, changing the ID, creating a new ID, and still I get the same dialog box and no matter which option I choose I have to put up with it reinstalling EVERYTHING.
Plus software that is ID-dependent won't work since it's looking for the ID that is hooked to the unlock (Acid Spider, for example)
This is getting tedious and I need help!
Post relates to: Palm TX

You may need to hard reset your device and rename your backup folder. Go to http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887 and follow the directions to do a hard reset. Next before you hotsync your data back over you will need to rename your backup folder, to do that go here;
XP
C:\program files\palm or palm one\[hotsync username]\ and rename your backup
folder to backup.old
Vista
Start-->documents\Palm OS Desktop\[hotsync username]\ and rename your backup
folder to backup.old
Then hotsync to your current hotsync name and all your contacts, calendar,
tasks, and memos will come back over.
Show file extensions for XP or Vista
XP
If you can not view file extensions on your PC I would like you to open a
folder go to Tools-->Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
Vista
Open control Panel go to Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/tungsten/tx/unlocked/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

Palm TX - Won't even hard reset

My Palm T/X will soft reset, but not hard reset. It keeps going to the password screen. When I try to enter the password, it jumps to the Owners screen and that's it - it's stuck.
Needless to say, it won't Hotsync either.
Any ideas on how to at least get it to hard reset?
Thanks for any info.
Connie
Post relates to: Palm TX

Connie, I know you've tried, but just for the heck of it, let's review how to Hard Reset:
To perform a Hard Reset:
While pressing and holding the Power button down, tap and release the Reset button in back and continue to hold the Power button down. When the grey Palm logo appears, you can release the Power button.
You should now see the warning page in about 5 languages. Press the UP direction on the 5-way pad to complete the task. Your Palm will reset itself several times as it re-installs the original programs and erases all your previous data.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Japanese IBM Workpad C3 (Palm Vx) Hard Reset Issue

Hello, I've run into a problem while trying to change the language of a PDA I've recently acquired.
Most instructions state to do a hard reset (hold down power, press reset with pin, wait for screen with warning that data will be erased).
However, when I follow those instructions, the screen goes to the Palm loading screen and then takes me to the "system menu".
It's a Japanese Wordpad C3, which should be identical to the Palm Vx in Hardware... but it's not. Does anyone know the instructions I have to follow for this type of PDA?
Here's a picture of the screen that I get when I attempt a hard reset. It has the options to change the time and date and so on. In the menu in the top left, I can select the top choice to go into calibration.
I hope someone can help me out with this, as I'm hoping the hard reset lets me change the system language to English.
Quickpost this image to Myspace, Digg, Facebook, and others!
Post relates to: Palm Vx
Message Edited by x_w3c on 01-26-2009 06:40 PM

Ok try this sequence:
1. Press and hold the power button down.
2. While holding the power button down, press and release the reset button.
3. When you see the Palm Computing Platform logo on the screen, release the power button.
Erase all data should pop up here
4. Press the up button for yes.
That should do it. Yes you need to hard reset to change the language but since your device is in Chineese, good change that maybe the only language it has since using a different alphabet.
Post relates to: Treo 650 (Unlocked GSM)
Message Edited by thetreoguy on 01-27-2009 01:56 PM

Hard reset problem and error message (sys 0505) (0, 841) Palm T/X

I've read the various posts covering the error message and I believe I downloaded an incompatible program using the Addit site. While attempting to do a hard reset (following the user guide) I am unable to reach the screen showing the reset options. I receive the error message (sys 0505) (0, 841) in a box in front of the preferences screen after the palm resets (soft). There is a Software icon that was placed on my opening page on the Palm, which when pressed shows the same error message. Any suggestions on how to remove the program or reset the Palm T/X would be helpful.Thanks.
Post relates to: Palm TX

The error is caused by the installation of MyPalm, MyTreo, or MyHand on your device. These were designed for phones.
Delete any of the ones mentioned and the problem should go away.
Your timing may be a bit off when trying to do the Hard Reset.
To perform a Hard Reset: (Palm Knowledgebase article #887)
While pressing and holding the Power button down, tap and release the Reset button in back and continue to hold the Power button down. When the grey Palm logo appears, you can release the Power button.
You should now see the warning page in about 5 languages. Press the UP direction on the 5-way pad to complete the task. Your Palm will reset itself several times as it re-installs the original programs and erases all your previous data.
WyreNut
Post relates to: Centro (AT&T)
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Hard reset for palm tx

hello im very new at this ,i just got a palm tx and it is used can i do a hard reset to put it back to factory specs and if i can how do i do this . if anyone can help me with this please reply thanks
Post relates to: Palm TX

To do a hard reset take a look at http://kb.palm.com solution id 887
Post relates to: Centro (Sprint)

I need to hard reset a Palm TX but the Power button does not function.

I need to hard reset my Palm TX but the Power button does not function. Is there any other way to perform the hard reset or otherwise delete all of my data?
Post relates to: Palm TX

Hi,
PowerBtn from the Canuck Software HomePage.
NOTE: This is Not a Blazer friendly download and only for downloading using a Chunky Computer thingie.
http://www.canuck-software.ca/
PowerBtn will allow you to set a HardButton to turn the TX on and off in the same fashion as the PowerButton, if you want.
This setting will remain active while 'Enable' on the PowerBtn screen is active.
The user can select 'Disable' on the PowerBtn screen.
The setting will survive a Soft Reset. (Hi PG )
If the Palm PowerButton fails completely then you will not be able to do a Hard Reset.
The PowerBtn app has a 'Hard Reset button' which you tap and after a time countdown (you can cancel in this time) it will perform a Hard Reset. This is the same as the Hard Reset app mentioned above.
The 'Enable' and 'Disable' mentioned above do not affect the 'Hard Reset button'
NOTE: PowerBtn also has a 'Program itself becomes power button' feature but I do NOT recommend you use this.
If you enable this you will not be able to change the setting or use the 'Hard Reset button' because when you Tap on the PowerBtn Icon the TX will turn Off. The only way to change the setting or use the 'Hard Reset button' would be to Delete PowerBtn then install again.
You can also turn your TX On by pushing the 5WayNav Select (middle button) to bring up the clock then double push it. The TX will stay on at the same place it was in when you turned it off, in the same way it would if you used the Power Button
All the best, woz of oz
Post relates to: Palm TX

Hard Reset Not working on Palm Tungsten E

I have Palm Tungsten E. S.No. OOV3V5n4h511.
There is a problem with hotsync of Documents to go and error message is coming. I tried several times. When I tried hard reset it is not working and only soft reset is occuring.
Please assist to overcome and reset my palm computer.
Ramamurty
Post relates to: Tungsten E

Are you sure you are doing it correcly?
A hard reset is performed by holding down the power button while sticking something thin (paper clip) into the back reset hole of your device. Keep your hand on the power button while you release the paper clip from the reset hole. The screen will now say "Palm Powered." Take your hand off the power button. You will now see a screen in 5 languages prompting you to erase all data from the palm. The screen will say "erase all data? Yes - up, no - down" and you need to click on the up arrow (silver button on the 5 way navigator on the bottom of the palm). This will erase all the info from your device.

Palm m505 hard reset with no hotsync...

Title says it all, but is the data lost forever or is there some way to get it back?
I'm not too concerned with saving the device, so if tearing out every memory chip is part of the solution, so be it.
If there is ANY way to undo this, I'd LOVE to hear it.
I can provide exact details of how this tragedy transpired if necessary, but the end result is explained above.
Also, I will be e$pecially grateful to anyone who can point me towards a recovery solution.
Disclaimer: Yes, I know I should have sync'd the data, but circumstances/events being what they were/are prevented it.
Post relates to: Palm m505

Sadly if the data only existed on the device and it hard reset then it's gone.
Post relates to: None

Palm TX replacement unit has white screen issues even after hard reset

I hope somebody can help me find a solution.
   I was a happy Palm OS user since the early days of Palm III. After a Palm III and a V, had a Sony Clie that lasted a long time, but finally pooped out, went to a Z22 and broke the screen, then almost but not quite a year ago (in warranty, supposedly), purchased a Palm TX. Worked great for a while but ended up with a unit I couldn't turn on or off because the power switch had died. Worked around that by keeping the sync cord in and powering on by pushing the button and then canceling. Finally sent it in for in-warranty repair. Got back a new-to-me unit.
   This worked fine for almost a month, then it started (with no new software or usage patterns) to have blank screen issues. To solve this I have tried many things. Soft resets, hard resets, leaving it to fully run out its battery for weeks at a time. Nothing works; it continues to go blank on me. In addition, the sound is strange and screechy when it beeps (e.g. accepting time zone after reset). I bought the TX in the US when I was home for a visit last July, but am living in the Netherlands currently.
   I contacted the Palm repair center in the UK that replaced my original unit; they said would pass on word of my troubles to Palm and Palm should contact me, otherwise to e-mail them.  They haven't. I can't find an e-mail address for to explain all of this to anyone with any power to help me. I have tried to use the Palm support website to solve this problem, but neither the original serial number or the serial number of the replacement unit I have now is showing up as eligible for warranty repair.  I have tried to call the US Palm support number (http://kb.palm.com/wps/portal/kb/common/article/47005_en.html#howservice), but I get "calling is temporarily unavailable." When I click "here" when asked "If you wish to query the warranty status of your handheld, or would prefer to arrange a repair through our Technical Support service, click here" (https://www.euroservice.palm.com/repair_entry/NLD/EE) I end up on a page that says simply "Please Enter the Source Url." I am hesitant to supply credit card information for an issue that, if it can't be covered under warranty (which I think it should be, since I'm still within the original 12 month warranty period), I may well abandon.
    I am very frustrated in trying to get this fixed. I am disappointed in the dwindling support for a PDA (that is not a phone) with Palm OS. Since I am living (though not comfortably or well) without my calendar, address book, alarm, reader, dbs, cookbook, checklist, etc., I am seriously considering leaving the Palm OS. My preference is to get this fixed, and my idea nearly a year ago was to ride the Palm OS until it disappeared completely (subsumed into phones anyway), but my problems have discouraged me to the point that I am wondering if this is my end.
   Does anyone have a suggestion?
Post relates to: Palm TX
This question was solved.
View Solution.

Thanks for your help!
I don't know how to tell for certain if this is a US or a UK device, but it looks identical to the one I bought in a store in Seattle, and the first five and the last two num/letters of the serial number are identical.  I do know that when I sent it in originally for the power button failure, that the Palm repair center understood that it was a Palm purchased in the States.  Their description of the goods received is "Palm TX , US and ML" so it seems apparent that they knew it was a US device and rather than refusing to repair it, they had me send it to them. And when my repair was returned, the repair details list "unit exchange" and type of unit is again listed as Palm TX US & ML.
Well, regardless, I appreciate your pointing me in the right directions to someone who can help me.
Ironically, I am no longer having the same issues with the Palm.  The latest round of letting the power run out after a hard reset and sit for a few weeks seems to have "fixed" it.  At least, I have been trying to break it (by using it) without success.  Recharged it, synced it, checked and sent mail with it, used all the programs I used to, and I haven't had a white screen in the past few days. Hope my luck continues, but I don't trust it.  All hail frequent syncing.
Thanks again.

Palm Pre2 Self Hard Reset

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