Palm Profile Issues

As you may already know, as stated in some of my other posts, I’ve just received a new pre. Now as I turned it on for the first time it asked me for language details etc etc and I signed into my existed profile, but the phone restarted and came back to the same screen. I had to do this twice until it eventually started up, about 80% of the apps are missing, some hombrew which I know can’t be backed up, no web bookmarks, no cookies and history, and it won’t download the O/S update. I’ve also tried creating a new profile just in case there was a bug in the back up but it does the same thing again when I create a new profile. I’m thinking of sending this back to O2 tomorrow, and I’m willing to do any software restore myself if anyone wants to let me know. Thanks in advance Ben

Please follow the steps I have outlined in your original post to update to 1.4.1 which will allow the backup of cookies, bookmarks, and history.
TreoAide

Similar Messages

  • Palm Profile - LOST CONTACTS

    I've already read one post on this topic but am wondering if anyone else has had any RECENT problems relating to this.
    I recently got my third Palm Pre from Sprint Replacement (the other two had to be returned due to stupid AND common problems, powering down when I close or open the phone and battery not keeping a charge).  After activating my phone and logging into my Palm Profile, only TWO (both Sprint help numbers) of my contacts from my Palm Profile transferred over to my new Pre.  I've read an older (June) post on someone having an issue with this, is there anyone out there recently that has?
    I've called Sprint about this problem and they transferred me to Palm.  I've gone through round one with Palm help (saying I needed to update my phone to the most current WebOS, which I did--still no contacts).  I'll be going through round two today once the help line opens up for the day. 
    I also should note that I got me second Palm Pre earlier in the week (Tuesday) and had NO problems with my Palm Profile keeping my contacts onto that phone.  That was just 3 days ago. AND I had to reset my first Pre and logged into my Palm Profile on that and had no problems with my contacts.
    Is the problem when people are on their 3rd/4th/5th Pre and logging into their profile?
    Any help would be appreciated.  And any idea how long of calling until I finally get my contacts back??
    Thanks
    Post relates to: Pre p100eww (Sprint)

    knappster wrote:
    It seems that I have hade a new profile created by Palm because I could not remember the original password when logging in. now I have all music and pics. but no contacts or events how can I get these back ???? Please help:smileysad:
    Did you use google as your default the last time or Palm profile as the phone came when you bought it? If it was google, simply input your username and password for email, contact, calendar and everything on your google account should reflect on your Pre. If it was Palm profile before you lost data, I don;t think you will get it back. I am sorry to say this. You can try loggin in with a password you forgot, but I don't see a point for that.
    Good luck.

  • ...my Palm Profile and my aging Pre--broken

    1...howdy. I'm a bit desperate...only a bit. This morning I slid my 2.5 year-old unmodified Sprint Pre off of its Touchstone and discovered pure strangeness-- *no call history *no chat history *no contacts *unable to send or receive email *account information lost ...I can make calls and I can visit websites and play music and watch videos and take pictures. But anything that appears to involve the cloud and/or my Palm Profile doesn't eem to work at all. We are five webOS-device family...still love the platform. Ideas?
    Post relates to: Pre p100eww (Sprint)

    Actually, that doesn't necessarily work. There are some pretty severe problems with the reliability of Palm Profile backup and server reliability. I've been through 3 palm phones (Pre +, 2x Pre 2) and my data has been lost three times. Lost in the sense of the server reporting different backup dates and snapshots from what is restored to the phone and incomplete data crosslinked between snapshots.
    I've been trying to get tech support to help and essentially they are refusing  to either resolve or investigate the problem and insist that I have to pay $14.95 charge for 'past 90 days' support to repeat the refusal.
    The last time I paid the charge, I was told, in error, there was no way to retrieve the data because I had saved over it with new information. Yet this time I'm told there are historical 'snapshots' available but that the data is at 0k due to user error--their polite way of calling me a liar.
    I would really like to get this issue resolved and would appreciate some assistance. After multiple online chats (I have session transcripts) and several phone calls (one conferenced with verizon tech support as witness), L3 tech support has refused to respond to the escalated case - despite promises for 24-48 hour turnaround, it's been 9 days.

  • Palm Profile: unable to sign you in

    as you know, the seller whom I'm brougt palm pixi plus from was forgot to activate my phone so I can't acces app catalog, even for free app.
    so I tried to reach o2 germany (as in my phone box say) to help me.
    the said can't do nothing to help me but they're kind enough to create a palm profile with my email address.
    my new palm profile has been confirmed (from the web). so, I meta-doctor-ed the associated firmware for my pixi plus (wr, 1.4.5) and bypass the first-use-app to gain the internet access with wi-fi (avoiding my local simcard before sign in to palm profile).
    the problem is as this post subject, pixi keep telling me "..unable to sign you in" eventhough my palm profile has been confirmed via https://ps.palmws.com/...
    what should I do then? can you please help me with that, or it's just another "temporary down" in palm profile?
    looking forward to your reply. thanks in advance.
    regards.
    Post relates to: Pixi Plus p121ueu (02)
    This question was solved.
    View Solution.

    WebOS Doctor-ing again my phone without the hacks, I'm able to cconnect to my Palm Profile but couldn't get "App Catalog" to work in here, even for free apps. (FYI: this is my first palm phone).
    so the only way to install apps is to do it manually, with the tools provided by webos community, such as WebOS Quick Install aka WOSQI.
    according to http://twitter.com/webosinternals ( had a conversation how to resolve this "app catalog" issue months ago), the only way to get it works is to activate the phone physically in one of the palm's country (U.S., Canada, Mexico, Austria, Germany, Netherlands, Luxembourg, Belgium, France, Spain, Ireland or the UK), with local simcard provided by palm's operator partner simcard in one of those country.
    well, it seems that the UK ebay seller, in whom I brought from, forgot to activate it.
    correct me if I'm wrong, or am I missing something...
    is there any other way to get app catalog working without going to one of the country above, cause my palm pixi plus is just like every other 'dumb-phone' (no offense) without apps (and app catalog as well).
    thanks
    regards.

  • Palm Profile-contacts not loading

    So I had to get a new Pre today (for the second time in a year) and i logged into my palm profile and all my apps loaded but only one contact loaded (the one contact i memorize-my husband). I have logged onto "my palm profile" here on the website and my current phone is set as primary activated phone, i have gone to the "backup" link and clicked on palm profile, typed in my password and my contacts still arent loading into my phone. does anyone know another way to retrieve my contacts??
    Post relates to: Pre p100eww (Sprint)

    Hello and welcome to the forums;
    I first apologize for the current issue you are seeing where your contacts did not load, and for needing a replacement. Did you have an online storage account, such as Google or Yahoo? If so, try removing and re-adding that account to get your contacts to reappear.
    If you didn't have an online account, I recommend contacting Palm phone tech support, we have methods to re-transfer your information to your replacement device.
    Hope this helps,
    TreoAide

  • Palm Profile

    Can anybody tell me how to update the C/C info associated with my Palm Profile. I purchased an app tonight and was able to download it and use it but I forgot that the C/C had been compromised and the issuing company cancelled that number and is sending me a new one. I would like to pay for this app and be able to buy more but I can't find anyway to update the C/C info. The guy I was talking to in a chat with Palm support didn't have a clue what I was talking about. I might as well had been talking to a wall. I've tried to log into my Palm Profile online and there's no link. Thank you for your help.
    Post relates to: Pre p100eww (Sprint)

    Nope.  webOS devices can only have one profile.
    smkranz
    I am a volunteer, and not an HP employee.
    Palm OS ∙ webOS ∙ Android

  • Palm Profile down?

    I've read on the Precentral forums where Palm Profile is down and people cannot activate their phones. Support rep HardBeatZ confirmed this in the forums. I have a replacement Pre due to arrive tomorrow and wanted to know if this issue will be fixed by then. I'm just posting here because it's the official palm support forums and figured I would get an answer here. I'm on Sprint, by the way. Thanks!
    Post relates to: Pre p100eww (Sprint)
    This question was solved.
    View Solution.

    My Palm profile is "connected" on my phone but it doesn't show any of my contacts/memos, etc. I'm signed in under the backup app, but under contacts/preferences & accounts, my Palm Profile doesn't list my name within "accounts". Does anyone know how to reset this or why my phone would have done this to begin with? I'm missing about half of my contacts (outside of gmail/facebook) and all of my memos.

  • Palm Profile cannot sign in and cant create new palm profile!

    Hello,
    I am looking for help with my company Pre 2 EU Unlock Phone.
    I am an HP Employee and i got my Pre 2 months ago, then i dont have any issue to create my palm profile - [email protected]
    Few days ago I wipe my phone coz it was very slow and when i try to sign in i get an error - Sign In Failed.
    Of course i check the site and everything looks fine. I delete the device under my profile coz i thought that cause any issue. And try to log on again - unsuccessfully
    Then i try to create new profile and again nothing happen
    I go to live chat and i have 3hours chat with support - again no success(Chat session ID:99825861). We try everything possible but its not working..
    Ofcourse web chat rep try to explain me that the root cause is in my carrier which is not true because my card have 3G and its working perfectly.
    Because when i type wrong password it said me password is wrong and i click on forgot password i select the secret  question and change the password via the phone - which is a clear proof that Internet 3G is working!
    Then i decide to downgrade to 2.0 - again cant login and cant create new profile, try with 2.01 again no success.
    Now back on 2.1 with #*DEVMODE# everything is working i have signal and i can use the phone but i dont have app catalog and cant install apps because there is no Palm profile on the phone.
    I try SDK tool and to  find what is the app which start profile creation card  with palm-launch but without success.
    So i have few Question
    - Do we(you) have a problem with WebOSProfile Services ?
    - why i cant create new or login to my existent profile ?
    - in DEVMODE how i can create palm profile (is that possible) and if it is how to do it ?
    - what is the HP internal group which support this services and how i can contact you internaly ?
    Looking for your reply because thats and urgent and i cant use my phone more than 3 days
    Post relates to: Pre 2 p102ueu (Unlocked EU)
    Post relates to: Pre 2 p102ueu (Unlocked EU)

    Djumanta wrote:
    Dear Friends
    Please Help me !! 
    I try to upgrade my palm pre +  and after that i cannot login to my palm profile
    i have tried so many time and it keep rejected all the time
    Please give me solution coz i cannot use my phone, i cannot make a call or anything before finish the palm profile login
    i will appriciated your help 
    Post relates to: Pixi Plus p121vzw (Verizon)
    What do you mean by "upgrade?"  If you've installed some software version that isn't supported for your device, then you may have to use the WebOS Doctor to go back to a supported version.
    If you've "upgraded" to a supported version, then this problem will require you call Palm/HP's support to find out why you can't sign into your profile.
    HTH

  • How to force a restore of contacts and calendar events from Palm Profile? (and memos and tasks!)

    Yesterday I had to do a partial erase restart of my beloved Palm Pre.  In the past I have had to do full data restorations, and have had no problems at all.  This time, however, my Pre did not recover the dozens of contacts saved in my Palm Profile, nor did it recover any of the Palm Profile calendar events (and all my memos are gone, as well as tasks).  I've tried using the "synch" button in the contacts preferences dialog box, but it did nothing.  Does anyone know if it is possible to "force" a full recovery of your data from the Palm Profile backup, or if there is a way to access that data online somehow?  Much of my contact data I have successfully migrated through seven previous Palm PDAs and phones...it would be too painfully ironic if I've now lost all of that data just because I bought a Palm Pre and trusted the Profile backup system...
    Post relates to: Pre p100eww (Sprint)

    It's 12 am eastern time, and their servers are still down. This is strike 2 for the Palm pre (webOS) for me. 

  • How do I remove an account from synergy, palm profile, everywhere

    I have reported this to Palm support, but I'm hoping someone else has seen this and knows the answer (Hardbeatz, this should be easy for you).
    I let someone else log in to their facebook account on my Pre+. It instantly put all of her contacts into my contacts list. Not what I wanted. So, I deleted that account in the Facebook app, in the address book app, and everywhere else I could find a reference to it.  However, when I "synch" my Palm profile, that e-mail address continues to show up, and returns the error that it is using an invalid password (thank goodness it didn't remember it". So every time I sych my profile, I get that error.
    Coincidentally, I got a replacement Pre+ a few days later. So, I activated the phone and it continues to show that e-mail address when I go through the "first run" process. I've run OS Doctor, twice. I've done the reset/full erase, twice.
    Every time I "synch" my contacts with my Palm Profile, I get that "incorrect password" for the other person's facebook account. Really? Where is that little bit of info hiding?
    It isn't on my palm profile page, not in my facebook client, not in my address book....
    I spent a couple of hours chatting with a VERY knowledgable person at Palm support. He opened a ticket because he couldn't solve it.
    This question was solved.
    View Solution.

    Try also checking Calendar and Photos and see if the Facebook account is there also. Most likely the account has not been fully removed. For Facebook, it shows up in Contacts, Calendar, and Photos, as well as the app if installed.
    Hope this helps,
    TreoAide

  • My macbook pro was repaired and since then i can't get nor photoshop or bridge to initialize. a window appears that says it has  initializing problems due to an icc profile issue.

    my macbook pro was repaired and since then i can't get nor photoshop cs5 or bridge cs5 to initialize. a window appears that says it has initializing problems due to an icc profile issue.
    there appear two error messages. the first one says that there has been a problem sincronizing because of a programme error. the second one appears after you clicked ok on the first window and says that photoshop couldn't be initialized because the icc profile is invalid.
    does anyone know if i have to delete any system or photoshop preference? the illustrator is also having troubles. thanks

    thanks! what finnally worked better was renaming the «settings» folder in te «color folder» in the library with ~before the name. now indesign is asking me for thw icc profiles but still works, so i asume i can reinstall color settings only for indesign and go on.

  • Colour Profile issues between North America and Europe

    I have a corporate colour, C80M80Y0K0 which creates a very attractive shade of purple. Within North America all printouts demonstrate very similar variations of that purple colour. We have an office in UK that uses the same collateral pieces. While they preview correctly on screen, they are unable to reproduce that purple in their office or with their professional suppliers (all digital processes). The resultant colour is blue (approx C92M68Y18K0).
    The files are created in Indesign, using a process colour within Indesign, and then exported to a PDF and shared with the UK office.
    My guess is that it is a colour profile issue - has anyone else had this same issue, and if it is indeed a colour profile issue, what profile would you recommend using? I've tried using some of the other default profiles within Indesign but with no luck.
    Any assistance would be really appreciated.

    The resultant colour is blue (approx C92M68Y18K0).
    What preset are you using for the Export, or what are the Output settings? Have you tried PDF/X?
    PDF/X-4 will leave color unchanged and profile everything, so a color change like you are describing most likely means the wrong output profile is being used in the UK.
    PDF/X-1a forces everything into your doc's CMYK space and makes conversions at output less likely—with X-1a your 80|80|0|0 mix will probably be output unchanged.

  • Is there a way to sync facebook events or a palm profile to iCal?

    i want to sync my facebook events into iCal so that i can have all of my events there in one convenient location. i also have the palm pre until iphone comes to my network. is there a way that i can sync my palm profile to ical so that i can get my calendar off of there also? any tips?
    also, is there any way to sync my facebook friends list or palm profile to the address book on my mac?
    Message was edited by: featherhead13

    Hello there,
    I found your question by looking for something similar regarding iCal and Facebook. I have figured out part of the answer:
    You can export your Facebook events into many other scheduling programs, such as Apple iCal, Microsoft Outlook, and Google Calendar. To do this, click the "Export" button that appears below the photo on any particular event‘s page, or go to the Events page and click the "Export Events" link to export all of your upcoming events. Save the events to your computer as an ".ical" file, and import the events using your preferred scheduling program. When exporting individual events, clicking the "Export" button may automatically import the event to your computer’s default scheduling program.
    http://www.facebook.com/help/?faq=14490
    HOWEVER, this did not work with Safari (which brought me here). I was able to do it with Firefox though.
    Let's see if it works for you.
    Sincerely,
    Luana

  • Changing credit card info stored in the Palm Profile

    Does anyone know if there are options to change or delete credit card info for the App Catalog after adding it to the Palm Profile?  If so, where do you do this?  Online?  On the Pre?  Thanks for any ideas you may have.
    Post relates to: Pre p100eww (Sprint)
    This question was solved.
    View Solution.

    I got my phone from a third party seller and am trying to buy an app. It's giving me the "fraudulent cc please enter diff cc in prefernces and accounts" the problem is I DID...but when I do that is says "credit card info is stored on a secure server not in your phone." I can't change this and it's super annoying! This circular stuff is frustrating and I've entered my info like 13 times, literally. PLEASE SOMEONE HELP ME!!! The old owner's info is hidden somewhere in some deep, dark location and I can't update it to mine!!!! AAAAAAGGGGGGGGHHHHHHHHHH!!!!!!!

  • Slow Broadband Connection - Likely IP Profile Issu...

     Hello,
    For an age I've had a rubbish broadband connection, but the hassle of call centres and engineer visits have put me off sorting it out.  In August I got frustrated enough to try to get it resolved - I have a couple of work/study things that need a decent internet connection.  After repeatedly trying all the troubleshooting guides and the suchlike, I finally noticed a reference to IP Profiles on the BTW performance test results.
    Further research suggested my practice of turning the Home Hub 3 off when not in use has likely resulted in a fault profile being created, limiting me to 0.25Mbps.  This conclusion was backed up by a relative and a friend who are BT engineers.  I left the Home Hub 3 on for 30 days, but there was no improvement.  I turned the hub on and off to see if it needed to reset itself, but no improvement.  It has now been on for 12 days.  The advice on the forum and from others seems to be that I need BTW to reset my profile as it has become set at the fault level, because I left it too long to sort out. 
    I have now sent an email to BT support, but the initial response suggests they are going to go through every step on the way, despite me laying out all of this.  I keen to know your thoughts on if I'm in the right diagnosis area and whether there's a quicker way to get the IP Profile reset to see if that is the issue?
    Many thanks,
    Gavin
    BTW Performance Test now:
    Download speed achieved during the test was - 0.25 Mbps
     For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
     IP Profile for your line is - 0.25 Mbps
    Upload speed achieved during the test was - 0.8Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps
    ASDL Line Status now:
    ADSL Line Status
    Connection Information
    Line state:  Connected
    Connection time:  12 days, 22:13:59
    Downstream:  286.3 Kbps
    Upstream:  1.016 Mbps
    ADSL Settings
    VPI/VCI:  0/38
    Type:  PPPoA
    Modulation:  G.992.5 Annex A
    Latency type:  Interleaved
    Noise margin (Down/Up):  31.5 dB / 6.0 dB
    Line attenuation (Down/Up):  13.1 dB / 8.0 dB
    Output power (Down/Up):  18.1 dBm / 12.7 dBm
    FEC Events (Down/Up):  0 / 8929
    CRC Events (Down/Up):  1 / 13883
    Loss of Framing (Local/Remote):  0 / 0
    Loss of Signal (Local/Remote):  0 / 0
    Loss of Power (Local/Remote):  0 / 0
    HEC Events (Down/Up):  0 / 2794
    Error Seconds (Local/Remote):  1 / 441

    it is not an IP Profile issue as on ADSL2+the profile follows the connection speed automatically your problem is a banded profile caused by a number of hub disconnections /restarts you need to maintain a stable connection 24/7 for the next 3/5 days and then your noise margin will then start drop and your speed start to increase this link explains more http://forumhelp.dyndns.info/speed/speed_drop.html
    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
    once you have posted the information asked for then the community members can help you more
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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