Palm reliability

I have used Palm PDAs for a decade or so. My relatively new Z22 has a bad touchscreen. I see a lot of others have had this same problem. When the touchscreen goes, there is no way to hot sync data so everything that's been input since the last synch is lost. I will need to get a new PDA, but won't go near the Z22. Does Palm make any reliable products or should I be looking at the competition?
Post relates to: Palm Z22

There is no competition... PDAs are not something likely to be available in the future. Phones have taken over.
Also Z22 problems are likely to be findable on the web because people talk about problems but no success. If I was your evidence law professor, I would scold you for drawing false conclusions from skewed evidence :-)

Similar Messages

Why are Palm products not reliable ?

I have been a devoted fan of Palm PDA's for at least the last 10 years but I am probably on my fifth handheld by now.
I currently have my second Z22 and all was well when I hotsynched yesterday morning. However, when I turned on my laptop this morning and launched my desktop application, most of my calendar data had disappeared and I have no idea why.
All the problems with my previous Palm PDA's have also been related to data disappearing without reason - but at least now I religiously back up and back up the back up so I can restore.
In this case, I uninstalled the desktop app, reinstalled it and then had my handheld override my desktop. All seems well as of now.
However, it's uncomfortable being in a state of constant paranoia about the safety of my data and reliability of my handheld. It literally is my life and I use it constantly and rely on it completely.
Are my expectations unrealistic ? Is an approxmiate two year life span normal ? If there were any products out there that allowed me to set reminders up to 99 days ahead (as the Z22 does), then I'd seriously consider switching but there aren't, or at least not that I have found so far.
Post relates to: Palm Z22

Reliability is in the eye of the beholder...and user. Generally speaking, the Palm OS is a rock-solid platform. But stuff happens, on PCs, Palms, even (dare I say it...) on Macs. There are third-party apps or data which could cause instability or compatibility issues. There could be a corrupt record somewhere which causes data loss. There's the physical connection between desktop and handheld which can suffer from imperfections. Hardware failures from lots of repeated use. Electromagnetic influences. Tides...insurrection....acts of dieties. The list goes on and on.
Every once in a blue moon, my TX will glitch out. Mostly it just resets itself, but about once a year or so, it will lose data. I have a ton of third-party apps on it, and any one of them could be a cause at any given time. But the TX has an expansion card slot, and I faithfully run an automatic backup application on it every night so that if I ever have a spontaneous data loss, I am literally 2 minutes away from a full restore from the night before. Unfortunately, the Z22 was the budget model in Palm's most recent line of handhelds, and does not have an expansion card slot.
One thing which you can try to see if your Z22 has any corrupt records or "blobs" of data is to visit www.pimlicosoftware.com and download/install DbFixIt. It is a free utility which will let you delete any blobs or corrupt records it finds. For a small registration fee, the paid version lets you repair any damaged databases it finds.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Palm Desktop 4, W7 drivers & HotSynch working. Also, Desktop Text Size Increase.

Hope this is of use to anyone wishing to continue using their Palm M515 (or similar).
I am using the M515 with Windows 7 and have the HotSynch working fine.
A) W7 Drivers
- Download & Install "ACEECA Handheld Device Drivers" from "Access, Inc." OR "ACEECA International Limited"
http://aceeca.com/index.php?option=com_maqmahelpdesk&Itemid=5&id_workgroup=1&task=downloads_product&...
   my driver dates: 4/4/2011 (if you cannot find the drivers, or they are removed, email me at   [Personal Information Removed]
- Ignore the W7 error messages during Install.
- Device Manager will report "This device cannot start. (Code 10)", but it will work perfectly.
- The "device" will most likely appear as something like: "PCI bus 4, device 0, function 0"
B) Palm Desktop 4 software - increase Font Size for better viewing
Font Size from Desktop 4.1 to 4.1.4 is Too Small--can it be changed. [ Edited ]
Options
03-08-2010 03:05 PM - last edited on 03-08-2010 09:51 PM
Using "regedit" I was able to change the font size larger for use with the Palm Desktop software.
Run "regedit" and export (save) a backup copy for safety
    File > Export
Search for "FontSmall"
    Edit > Find > Find what > FontSmall
Click on FontSizeGeneral and change the "Value data" to 16
Exit "regedit"
Run Palm Desktop software and enjoy the new legible font size!
Notes:
1) The location of the Palm Desktop software on my system using "regedit" is:
        HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core
        * Your location of the Palm Desktop software may differ.
2) I tested this on monitors using resolutions of 1280 x 1024 and 1024 x 768
        The font size is noticeably readable and much, much better
3) You may also change the font family from the default (Arial) to another, such as Verdana, etc.
        FontCard    (Changes the font family in the side panels)
        FontGeneral    (Changes the font family for most of the program fonts)
4) Operating System: Windows XP Pro
        Palm Desktop v4.1.4
C) HotSynch Configuration
- suggest you disable most of the sysnch options.
- for 1st synch op., enable by default "Synchronize both ways". The Palm Desktop should prompt for username. Make sure you use the existing "user", ex "Paul" at the "input new user" prompt on Palm Desktop during the 1st time HotSynch. If you get it wrong, do not panic, you will create a new user and Synch all the same. Just repeat the operation with the correct name, verify the data is synched under both users, then delete the "duplicate".
- After 1s Synch, set defaults for future Synch ops., ie. Synch Both Ways, or Handheld overwrites Desktop...et cetera. Think about how you use the Handhelp and where you generally input most fresh appointments and memos. Personally I "synchronize" both ways in order to no miss anything.
NB: The M515 are being given away in 2nd hand shops. They are cheap & easy to find & work great. I have a collection. When one breaks I Synch to the next and never lose data. Unlike various "Smartphones" which have a tendency to break after just one bump or "fall", get stolen or just die!
Long live PALM! Thank you for reliable products

Thanks for this contribution, wobbly2010!
The m515 was a great device in its time! I used to tether it to my cell phone via cable, and then place it into the Palm IR keyboard turning it into a portable "tiny terminal" as I used to refer to it. Mobile internet! What a concept...
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
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Sync Palm m500 to Mac OS 10.4.3. Possible?

I've just moved from using Mac OS 10.3.9 to 10.4.3 and I'd like to sync my "old" Palm m500 to it. With the previous OS I had Conduit manager v 3.2 and I could sync with no problems whatsoever. Now I wonder if I can sync Palm m500 with Tiger. I've been checking in Palm and Apple sites but I haven't found any useful information. Reading some of your comments in the forum I realize I might have problems using the new version of isync. On top of that I know my Palm is not precisely the latest model, but it works so well I don't fancy buying a new one. Can somebody help? Thanks.
G5 Mac OS X (10.4.3)

Palm recommends that for the m500 series of handheld organizers, that you install the Palm Desktop 4.2.1 version A, available here:
http://www.palm.com/us/support/macintosh/macdesk421.html
With this handheld, you need not first install software from the CD-ROM that was supplied with your device, as it does not contain unique software for your device.
After installing the Palm Desktop, Apple recommends that you first synchronize with it prior to configuring and using iSync. Once you've done that, launch iSync and select Enable Palm OS Syncing… from the Devices menu, and follow the instructions which appear. At the conclusion of this step, your device will appear in iSync. You can then press the Palm icon in its main window to drop down a configuration pane, which lets you specify how iSync interacts with specific contact groups and calendars.
If you intend to synchronize with other devices, including .Mac, you should also open the Preferences… dialog under the iSync menu, and check or enable all three options under the General tab. Then, each time you synchronize, you should…
• launch iSync
• select Sync Now from beneath the Sync Status icon in your menu bar, and
• press you HotSync button when prompted to do so by the dialog
And, when you've successfully done all this - and find youself unhappy with the manner in which iSync performs - you should consider purchasing and installing the far more flexible, robust, feature-rich and reliable synchronization software from Mark/Space: The Missing Sync for Palm OS. More information about that package is available here:
http://www.markspace.com/missingsync_palmos.php
One caution: The Missing Sync for Palm OS should be installed only after you have successfully synchronized at least once with both the Palm Desktop and with iSync.

Need a method for importing Palm III data into a Palm Centro

I just bought a Palm Centro (Verizon), with the expectation of importing data from my old Palm III. From the Palm III Desktop, I exported Contacts, Calendar, Tasks, and Memos into separate folders (this was done on a Windows XP PC) and copied the resulting folders & files onto a flash drive. But when I try to import these files into the Palm Centro desktop (on a new Mac Pro with OSX), the backup files are not in a "recognized format." Does anyone have a process for reliably getting the Palm III data into the Palm Centro? Also, is there an easy way to purge unwanted Contacts/Calendar events from the Palm Centro handheld? With all the trial and error, its accumulating a lot of garbage. Thanks...
Post relates to: Centro (Verizon)

Click on the following link for the upgrade guide on kb.palm.com
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=12926
You will need to hard reset the Centro in order to clear out the Centro before sync'ing. Click on the following link for the hard reset procedure.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887
Click on the following link for the support page for your devices on the kb.palm.com webpage.
http://www.palm.com/us/support/centro/centro_vzw/
http://www.palm.com/us/support/palm3/
There are links on the pages to the user guide, troubleshooting, how to's, downloads, etc.
You could try to export the data in each category in Palm desktop, save to the flash drive and import the data.
Click here for the data export procedure.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=36288
Make sure you select "ALL" for the range during the export procedure. If you don't, it will only export the currently selected record.
Post relates to: Palm i705

Flex 2.0 reliability in a stressed environment

Greetings,
I am totally new to Flex 2.0 but am really amazed by the
possibilities it offers for developpers but I wonder about its
stability, or reliability, under heavy load.
I recently had to start looking for Flex 2.0 for a POS
(point-of-sale) application. Basically there would be a ColdFusion
MX7 back-end, there would also be FDS (Flex Data Service) to manage
the messaging between the Flex App installed locally on the user
desktop. I am using FDS because on certain occasions I need to push
data from the server to the desktop app and I do not want to have a
timer looking each n seconds on the server for updates. To further
increase performance I might very well end-up either: loading the
entire product catalog into the server RAM or simply have the
desktop app load an XML catalog on startup and use it as long the
server didn't send the refreshCatalog() function... sort of. Some
tests will need to be done.
In any cases, my question is whether or not Flex 2.0 can be
fast enough to sustain an hurry employee that punch in items real
quick. This app will be interfaced with a touch-screen so no mouse
and no keyboard will be required for regular operations... à
la Palm OS, there will be a QWERTY keyboard and a calculator that
may overlap at the bottom of the screen but basically the order
entry will be a "fast and furious" button clicking session. Think
about a waiter in a sport bar punching his order on its
touch-screen during the Superbowl ;) ... you see how fast that can
go?
Would Flex 2.0 be able to keep the pace, or should I start
looking for a .Net desktop app?

Hi Laurent,
Thanks for your answer.
I have just Failover Cluster.
Do you first install Oracle on each server and then install HACMP or install HACMP and then Oracle ?
I cannot ignore messages because I have :
PRDWSS2 Available
PRDWSS3 Unreachable
Button "install" is unavailable ...
Do you know if i can force "Universal Installer" to only run on available node ?
It's very difficult to find ressources on HACMP/AIX 5.2 with Oracle 9i.
Guillaume

Need help finding a Palm Zire 72S wall charger

Does anyone know where I can find a wall charger (ac) that is reliable with a Palm Zire 72S?
Thanks for your help!
Post relates to: Zire 72

Radio Shack in the US has a charging system called iGo that has a basic charging brick with different tips for different devices. The tips adjust the correct polarity and voltage. I use it to charge my cell phone, GPS, and Palm TX and Zire72.
WyreNut
Post relates to: Palm TX
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If my post has helped you, click the Kudos Thumbs up!
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Palm Z22 Handheld and iSync - compatible?

Is the Palm Z22 Handheld compatible with iSync 2.1.1?
It is sold online in the Apple Store but is not listed on the iSync compatible list on the Apple web site, nor does Palm list it as compatible except with PCs - via MS Outlook.
Seems like it must be or they would not sell it?

You can use the Address Book and iCal, choosing to synchronize your contacts, events and tasks with iSync, or you can use these same applications with the Missing Sync for Palm OS instead of using iSync. To use your Palm T|X with iSync, simply add it as a device using the Enable Palm OS Syncing… option under the Devices menu. [It must have a HotSync name different than the one used with your m101 if you intend to use both devices.]
There are lots of reasons to do so, including its far greater flexibility and reliability, its individual Mark/Space Contacts, Events and Tasks conduits, the far superior mapping of categories to groups across platforms, and the add-ons, like iTunes and iPhoto synchronization, AvantGo content synchronization, the OS X memo application and matching conduit…
The list goes on and on. You can learn more about the Missing Sync for Palm OS here:
http://www.markspace.com/missingsync_palmos.php

Palm O/S PDA long time user Looking for Replacement PDA

Like many others, I still like my Palm PDA M515 (third model I've owned), but it has lost wired sync capability. I want to stay with a PDA. So far I have not found anything out there with the combined functionality and ease of use. Palm has abandoned us (maybe the HP purchase will help since they once had PDAs but not with the nicer Palm O/S). What is recommended that keeps the nice Palm Desktop or better and the data can be transferred? If I have to find a "new"/refurbished Palm PDA, what is the most reliable and best option (email / web not necessary but OK). Thanks for any recommendations.

I think unless you are buying used the PDA is no longer around new except for the HP that uses MS OS. Once in awhile there is an advert for a NOS TX but that seems to be also getting scarce.

Palm m100 HotSync with Outlook 2007

I have a Palm m100 which I routinely HotSynced with an old Windows ME computer. That computer died, and I now have a Windows 7 machine with Outlook 2007. What software should I load on my new PC in order to retrieve my Contacts from the Palm m100 and copy the Contacts into Outlook 2007?
Post relates to: Palm m100

Unfortunately what you are asking for is something that we do not support. As a suggestion on how this might be accomplished you would need to install Palm Desktop 6.2. Normally that may be enough. Also we have not done testing on windows 7 to know if Palm Desktop will work on it reliably.
It also might be time for you to upgrade your device to push the chances up of this working correctly. Palm Desktop 6.2 was not designed to work with the m100 while the TX and Tungsten E2 where. Some older device may work due to other customers on this site stating they have it working for them.

Palm PDA reliability

My TX, purchased less than a year ago, already has a malfunctioning power switch, and the touchscreen will not stay calibrated. After a significant amount of time wandering around the website, I reached a customer support rep by telephone to ask if the product was still under warranty (couldn't find warranty terms on the website) or, if not, if there was a program to purchase a replacement at a discount, since the product was less than a year old. Initially, I was offered tech support for $15. I explained I wasn't interested in paying $15 for a lengthy session that was likely to yield the result that the problem is hardware-based and requires repair or replacement. At that point, the representative said if he could establish that the hardware was broken over the phone, they would fix it for free. Unfortunately, that required a hard reset, and I am at work and relying on the medical information software, so a hard reset was not practical until I could do it at home, with access to my computer where the data is backed up.
This post is basically a message to Palm corporate offices: My first Palm, a IIIxe, was bulletproof, with an intuitive user interface, and was extraordinarily helpful as a way to manage patient information and medical reference information. The only reason I retired it is because of the more extensive RAM requireements of my drug information software. Each subsequent PDA has been a disappointment: glitchy, with unreliable touchscreen calibration, and Graffiti 2 is a major de-evolution in what I personally considered one of Palm's most valuable features.
I recognize that Palm feels it has to compete with flashier gadgets, but the core functionality of the PDA is what I needed in the first place: a digital day-runner that was searchable, and that I could store clinical information on that I needed in my job. Web access is nice, but not necessary. I have a perfectly good cell phone with a cell provider that is reliable and economical so don't wish to bother with a new one. All I want is a reliable PDA. While it must be a small market, it nonetheless is extremely helpful to medical providers -- so long as the product is reliable. Now that it's not, I will probably switch to an iTouch, since they have made drug reference software available, and seem to have a reputation for being more stable.
I apologise if I am violating the content rules of this forum, but there doesn't seem to be a way to contact Palm itself. It's too bad; their early products were wonderful.
Post relates to: Palm TX

I understand your gripe, but the fact that hardware failures happen is a given, even with the best-made products. I have had two TXes for several years (with a third in the box ready to be deployed if and whenever needed). I have had digitizer issues with both of them, but never a power button problem. Both of them are currently going strong, with no hardware issues.
In just about all warranty repair calls, Palm's telephone agents will ask you do to a Hard Reset to confirm to themselves (and to you) that there is a hardware issue going on. So just make the call from home when you can. An alternative is to use a SD card-based backup tool such as the free NVBackup and a SD card. Back up the entire contents of the TX's internal memory onto a card...you can even set it to do an automatic backup every night while you sleep. Then, you can do a Hard Reset any time, and within minutes you can restore the entire contents of your TX's memory directly from the card, without needing to Hotsync with your PC.
If the drug reference info is all you need, maybe the iPod Touch would fill the gap. But glitches *do* happen with Apple products as well, and it has no SD card option from which you can recover from a data loss if you are away from your desktop. I also have an iPod Touch (8 GB model received for free when we bought my kid's MacBook last summer). It has at least once required me to reset and reload everything from my desktop. Fortunately, since it is not a serious contender to substitute for my TX as a PDA, I don't really use it for much other than for playing around with. My youngest son also has an iPod Touch...a larger one than mine. He has reset his numerous times. It is a cool gadget, but it isn't a Palm, it will not guarantee you trouble-free use, it is nowhere near as versatile a PDA as a Palm, and if it glitches out on you while you are away from your desktop, you are hosed.
Lastly, if you feel the need to communicate with Palm's corporate offices, there is a Contact Us link right at the top of every page of these Forums.
Message Edited by smkranz on 04-20-2009 02:03 PM
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Successful Hotsync - Palm T3 Windows 7 64-bit by Bluetooth

After a lot of frustration and some blue screens trying other methods, it worked for me...
HP p6675uk - 2 x dual core - Windows 7 64-bit
Downloaded Palm Desktop 6.2 and installed it, but skipped the hotsync.
Installed a Buetooth dongle - I used a dirt cheap one - the Dynamode BT-USB-M2
It did not install properly, but I ran the Troubleshooter and Windows found the updated driver (CSR is the maker)
Then the dongle kept dropping out - a yellow exclamation mark on the icon in the Devices and Printers window.
Then I ran services.msc (Start - Run - type in "services.msc" - OK) to discover that the bluetooth service wasn't running! Enabled it in automatic mode.
Opened Bluetooth properties and made the dongle discoverable.
On the Palm, started Bluetooth and made a new trusted connection to the PC.
On the Palm set Hotsync to use the newly created Bluetooth conection
On the PC opened HotSync Settings → Connections to use Bluetooth only
Start Hotsync from the Palm.
That worked!
Tried again, got the “can't connect being used by another program" error message on the Palm.
Looked in Devices and Printers, the yellow exclamtion mark was back. Experimented and found an answer that works reliably for me.
Now I have a routine:
After Windows start-up, when I want to run Hotsync, open Devices and Printers. Bluetooth has the exclamation mark.
* Open the Device Manager. Open the Bluetooth device. In the Driver tab, disable the driver, click OK. Go back in, enable the driver, click OK. Look again at the Devices and Printers window:
1. Exclamation mark gone. Switch on Palm, Palm appears in Devices screen, run Hotsync. Goto End
2. Exclamation mark there. Remove dongle, replace dongle
2a. Exclamation mark gone, goto 1
2b. Exclamation mark returns, goto * above
End - It worked, I'm happy.
Post relates to: Tungsten T3

Thanks for sharing your solution andygc!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

...my Palm Profile and my aging Pre--broken

1...howdy. I'm a bit desperate...only a bit. This morning I slid my 2.5 year-old unmodified Sprint Pre off of its Touchstone and discovered pure strangeness-- *no call history *no chat history *no contacts *unable to send or receive email *account information lost ...I can make calls and I can visit websites and play music and watch videos and take pictures. But anything that appears to involve the cloud and/or my Palm Profile doesn't eem to work at all. We are five webOS-device family...still love the platform. Ideas?
Post relates to: Pre p100eww (Sprint)

Actually, that doesn't necessarily work. There are some pretty severe problems with the reliability of Palm Profile backup and server reliability. I've been through 3 palm phones (Pre +, 2x Pre 2) and my data has been lost three times. Lost in the sense of the server reporting different backup dates and snapshots from what is restored to the phone and incomplete data crosslinked between snapshots.
I've been trying to get tech support to help and essentially they are refusing to either resolve or investigate the problem and insist that I have to pay $14.95 charge for 'past 90 days' support to repeat the refusal.
The last time I paid the charge, I was told, in error, there was no way to retrieve the data because I had saved over it with new information. Yet this time I'm told there are historical 'snapshots' available but that the data is at 0k due to user error--their polite way of calling me a liar.
I would really like to get this issue resolved and would appreciate some assistance. After multiple online chats (I have session transcripts) and several phone calls (one conferenced with verizon tech support as witness), L3 tech support has refused to respond to the escalated case - despite promises for 24-48 hour turnaround, it's been 9 days.

How do I (safely) disconnect Palm from Isync?

How do I uninstall isync and ical conduits and go back to plain old Palm software? (Been using isync for over a year, but never really liked it.)
I have lots of data on my palm.
Currently using palm desktop 4.2.1 with osx.4.7.
Thanks!
PowerBook G4 Mac OS X (10.4.7) former pc user

It's actually easier than you imagine.
First, remove your device from iSync using the Remove Device command under the file menu with your device selected.
Then, navigate to this location to find the the Conduits folder, the DIsabled Conduits folder, and perhaps an iSync Disabled Conduits folder:
Macintosh HD:Library:Application Support:Palm HotSync
Open the Conduits folder, and move the conduit named Apple to the Disabled Conduits folder. Open the Disabled Conduits folder [or, more likely the iSync Disabled Conduits folder if there is one] and move the standard Palm conduits back into the active Conduits folder. They are, the…
• Calendar Conduit [and the Datebook Conduit it replaced]
• Contacts Conduit [and the Address Conduit it replaced]
• Memos Conduit [and the Memo Conduit it replaced]
• Notepad Conduit
• Tasks Conduit [and the ToDo Conduit it replaced…]
Though the two generations of Palm calendaring, contact, memo and tasks conduits would logically seem to conflict, they do not: the Palm Desktop is 'smart' enough to pick the appropriate conduit to use with your device.
Be sure to use the HotSync Manager to configure each conduit initially to Handheld overwrites Macintosh, in order to preserve the records on your handheld organizer or smartphone and transfer them to the Palm Desktop. After performing the first synchronization with the Palm Desktop in this manner, you should then reconfigure the conduits to Synchronize, so that subsequent events added, deleted or modified in either environment are transfered to the other.
Be sure that you simply stop using iSync, the Address Book and iCal but do not remove them from your computer, to avoid creating all sorts of unexpected issues.
If you like the way that the Address Book and iCal operate, but do not like using iSync, consider purchasing the Missing Sync for Palm OS which replaces iSync, is fully Sync Services compliant, includes options for synchronizing memos, iPhoto and iTunes content, and provides a much more robust and reliable experience than iSync.

Kyocera 6035 Palm Smartphone finally died - need advise

Yeah, my friends are loving it - after 7 years my reliable Kyocera 6035 Smartphone (Sprint) appears to have finally died - or at least the battery has (doesn't charge even when plugged into an electrical outlet or the car). This is forcing me to look at the newer phones, and as my friends tease me - join the 21st century in phones!
I'm looking at the Palm Centro (Sprint) and am wondering if I will somehow be able to transfer all of my contacts/memos/calendar, etc., that are stored on my desktop onto a new Palm phone? When I was still able to sync to my pc, the data was syncing to my Outlook, not the Kyocera Palm software that came with my phone (which sits empty on my pc desktop). The computer runs Windows XP Pro (I have Vista on a laptop as well, which is where I most likely will sync the new phone I purchase).  My HotSync Manager is version 3.1.0.
I wonder if I'm too many years behind on Palm versions to be able to sync what's stored on my pc to a new Palm phone and therefore, may have to start over from scratch?  What do you think - is this girl dreaming?? Any advise is appreciated to this Palm forum newbie!
By the way - I haven't purchased the phone yet - so any advise on the various Centros or other Palm phones is appreciated since I'm jumping almost a decade, I'm sure a few of you have some strong opinions on the developments I've missed out on. Thanks!
Post relates to: None

Hey Jeffro - Yes, both the Sprint representative and her supervisor informed me that they only sell SmartPhones with Internet packages. I advised the supervisore that nowhere on the website did I see such a disclaimer - it only mentions that's how you get the rebate and I told him I was willing to forego a rebate. I told him if they say something on another screen once you're already in the buying screen then that is very deceptive - it should be right on the screen where the image of the phone appears!
I wanted the phone for the Palm software and they shouldn't care whether or not I take advantage of all its connectivity features - what do they care - other than it gives them an opportunity to increase their profits when they force me on a higher-end monthly plan! He said he was making an "exception" and would disable those features on my phone. My buddy sells phone plans through ACN (network marketing company) and he overheard my conversation because I made the call from work. He said he was shocked the guy made an exception for me because in his company it's the same policy: Selling a Smartphone requires selling an Internet phone plan - no ands, ifs or buts about it. He said I probably got him to waive the rule because I've been a long time Sprint customer and I continued to argue my point with a supervisor.
Actually, I quoted a Sprint's brochure I had to the guy - stating that according to their VP of Base Customer Management, Jeff Hallock - he's "determined to give me what I want now" - and I wanted the Centro with no Internet expensive package - just a basic phone plan. Would I use the Internet/email/TV features if they were given to me? Sure! But do I need them? No. These days with economy being what it is and people's finances being challenged, we need to really question what's a "nice to have" versus a "must have". If I had my own business or traveled constantly, I could totally see needing everything at my fingertips (and could probably write off the expense). But having a pc at home, a laptop with WiFi and a pc at work, why would I need computer access on my phone? They quoted me $65 per month for the plan (before fees/taxes) - I can think of other things I "need" to spend the $30 I'll be saving monthly by just having a phone plan.
Yeah, it pissed me off to say the least (as I'm sure you can tell!) This is why our country is in the situation it is - big corporations trying to sell people things they don't necessarily need or can afford. Just look at what the mortgage companies did to folks trying to buy their dream homes - and then people lose their jobs and wonder why they can't make ends meet. I'm blessed - I have a good job in the software side of the healthcare industry and we're growing and my house has a low fixed rate mortgage - but that's based on choices I made and it doesn't mean I'm not aware of what's going on around me and how things could be very different. I just realize it's important to be careful how I spend my money and to keep an eye on companies trying to make big profits (because it looks like we'll just be bailing them out later)
Sorry - I guess I needed to vent how frustrated I was about the situation. Sprint was trying to get between me and my world of Palm!!!
Peace and happy holidays!
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