Palm says Domino servers not supported (??????) - webOS 2.1.0 IMAP or EAS Sync do not work

Question

So I've been struggling to get my work email up and running on a new Pre2. All my accounts except my work account sync without any issue. At work we use a Domino 8.5.2 server with Domino Traveler. Users not using the corporate BB's have the option to sync their mail using IMAP or EAS (on Traveler) on the server. Both of these work flawlessly on my Pre (minus) 1.4.5 (which I am still using) and neither works on the Pre2 2.1.0.
I have been all over the internet, logged a complaint with Palm. Had the problem escalated to Level 3.  HP-Palm has no tech support for WebOs devices in Asia (where I am presently based) and they told me US based level 3 tech support cannot make overseas calls. Tried calling the US tech support myself but it took 30min to get the guy to understand the problem as I had to start from scratch even after giving my complaint ref number. After that no news from them. No call back no email - nothing. Finally wrote an email on their website complaining to HP's CEO. The very next day some guy from tech support in Asia called me and giving reference of my email to Mr.Apotheker told me that he would co-ordinate with the engineers in USa and call me each day to update me on the status of my complaint.
After 3 calls from the guy during with some more questions answered he finally called me this morning to convey the following to me.
"The complaint lodged by you has been checked, duplicated at our end and confirmed. However, IMAP email on a Domino server or Domino Traveler EAS synchronization is not supported by webOS 2 so we cannot help me any further. Have a nice day!"
Wow, I could not believe that this guy was actually serious about this statement. HP-Palm are actually publicly stating that a webOS 2 device syncing with a Domino server is not officially supported. That in my opinion is unbelievable. They cannot possibly have any hopes of being a serious player in the enterprise environment with this level (or lack thereof) of email sync support on the device.
To anyone who can still help me trouble shoot I have already tried the following:
- deleted & setup problem account again
- partial erase
- full erase
- full secure erase with a completely new palm profile
- on server side completely new mail db setup on server
- trying to click forward and back between email messages
- setting up a test account for the palm guys to try to log into and confirm duplication of this issue at their end
Nothing works. The final result is:
IMAP: it is absolutely impossible to get the IMAP Sync to show folders from our sever. The account gets set up and validates without any problem. But no folders show up on the device. If you click on drafting a new email message and send out a message it may or may not go (random behavior). It shows up in the Outbox on the device and in case it is successfully transmitted it just disappears from device (no sent folder). On the desktop client the sent email appears in the sent folder.
Conclusion: SMTP relay works at times. IMAP sync for incoming connects but no folders show up on device.
EAS Sync with Domino Traveler: After trying dozens of different configurations the email starts to sync and all the folders show up. all email headers show up just fine. But whenever I try to open an email it needs anywhere from a couple of seconds to 30-40 seconds while I watch the "retrieving email text" then if I am lucky the email opens with full text but there are a number of email messages which never open and eventually give me an "error - unable to download".
Conclusion: The email sync with Traveler is completely random. I can read some messages but most show me an error. The contacts search from Global address book on the server works albeit with a 5-10 second delay.
HP-Palm have given me a reference bug number CSO-7675 and as I understood officially told me that they cannot offer any further help. I don't know if this issue will be addressed in subsequent updates or I'm on my own. If anyone can offer any further help on this issue it would be much appreciated.
Post relates to: Pre 2 p102ueu (SFR)

Answer 1

I have tried much of what you have and have the same basic problem. Email sync to Traveler 8.5.2FP2 is erratic at best. Another symptom I see is if sometimes when I open an email from the Inbox, I get the body of a different email! So something is definitely broken. Question is, is it Traveler or WebOS? It seems that WebOS 2.x uses a later version of Active Sync as I can see messages on the Domino console referring to XML tags that are not understood and other error messages. I'm pretty sure Traveler only supports what is needed for the iPhone to sync. It is very annoying and pretty much makes email / celndaring unusable. The calendar on my Pre seems to take a long time to respond after opening and I'm pretty sure it's due to the above issues. I have tried the commonTime mNotes product and that works fine but I would prefer to use Traveler as it is a more elegant solution.