Palm Treo Pro freezes after hard reset

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Similar issue - History:
Began experiencing device.exe crash about 1-2 minutes after soft reset [after installing old 3.x beta of Skype app]. Also could not turn on BT or Wifi after installation completed or after soft resets. Both symptoms continued after uninstalling both the Skype app and the fenec browser.
Executed full sync of device and performed a hard reset. I have performed several hard resets to see if that would work and no luck.
The hang is occuring roughly half-way through eboot(?) load of WinMo image from flash (screen with out-of focus lights and progress bar).
Note that I did not purchase a SIM card with the Treo - so slot is empty. I also installed a 16GB transflash that was working A-OK - have removed it until I can get device to boot again.
My experience with developing CE (5/6) images with Platform Builder tells me I may have a corrupted ROM image (or worse - faulty flash block/hardware). Is there a way to obtain and reflash the treo pro (850UEU unlocked ROM image to make sure this isn't a HW issue (without going to third(?)-party images/flashing utilities)?
I purchased the unit recently as an open-box from TigerDirect - several of the qwerty keypad buttons do not work (including power button and wifi button) - shouldn't be interfering with this stage of boot, though...
Any help you can provide in solving this issue would be greatly appreciated.
Thanks!

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Wi-fi freezes after Hard Reset

I hard reset my Palm TX and then did a Hot Sync. When I tried to connect to Wi-fi or switch radio on the screen goes white and freezes. I did another Hard Reset without Hot Syncing afterwards and tried again with the same result. Do I have a hardware problem or is this a known problem with the TX which I can resolve myself with the right information. I don't want to have to spend a fortune sending it to Palm for repair if it is not necessary.
Post relates to: Palm TX

Hi KathrynB, Welcome to the Palm Support Community.
Sadly, I've been hearing more of these reports of TX Wifi failures as the device ages...
Perhaps about a dozen total, but there seems to be no solution to fixing the problem.
Palm's repair prices are just silly. If you wish to try getting it repaired, try looking into usedpdaparts.com or directfix.com.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm TX Won't Keep User Account ID After Hard Reset

I downloaded some malware and it froze my TX. I had to do a hard reset and when I went to resynch everything I got a dialog box that said that my handheld didn't have a user account ID and I got the choice of selecting an existing one or creating a new one. So I selected "existing" and it went through a very long process of reinstalling everything. So then I had another item to install, and instead of just installing that item, I got the same dialog box and EVERYTHING reinstalled.
Since then I've tried everything I could think of, changing the ID, creating a new ID, and still I get the same dialog box and no matter which option I choose I have to put up with it reinstalling EVERYTHING.
Plus software that is ID-dependent won't work since it's looking for the ID that is hooked to the unlock (Acid Spider, for example)
This is getting tedious and I need help!
Post relates to: Palm TX

You may need to hard reset your device and rename your backup folder. Go to http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887 and follow the directions to do a hard reset. Next before you hotsync your data back over you will need to rename your backup folder, to do that go here;
XP
C:\program files\palm or palm one\[hotsync username]\ and rename your backup
folder to backup.old
Vista
Start-->documents\Palm OS Desktop\[hotsync username]\ and rename your backup
folder to backup.old
Then hotsync to your current hotsync name and all your contacts, calendar,
tasks, and memos will come back over.
Show file extensions for XP or Vista
XP
If you can not view file extensions on your PC I would like you to open a
folder go to Tools-->Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
Vista
Open control Panel go to Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/tungsten/tx/unlocked/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

Palm Treo Pro

I have a palm treo pro and suddenly I was unable to use the touch screen. It then agin started working. 2 days later it again stopped. I did a soft and hard reset. After hard reset could not get started as the touch screen was still not working and I could verify the points on the screen. After 3 days the touch screen again started working.
Waht needs to be done to resolve the problem
Post relates to: Treo Pro T850U (Unlocked)

Please view the post at the top of this section titled "Resolving Digitizer (touchscreen) Issues".
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Need technical help for Palm Treo Pro

I am currently using a Palm Treo Pro. The handheld keeps turning on Airplane mode automatically when I was talking on the phone. This happens quite frequently but it never happen when I was talking through Bluetooth hand-free.
I called up the local support centre but they simply told me to exchange a new one at DHL station. The problem now still exists with my new handheld. Just wanna know what I should do... Thank you.
Post relates to: Treo Pro T850U (Unlocked)

Hi Alan,
Firstly, thanks for your reply.
I have tried to hard reset my device and even exchange a new handheld. The situation remains the same. For the past two days, the same problem occured five time in total.
How can a phone turn on the Airplane Mode automatically during a call? This is really distributing and it is totally unacceptable. I have tried to call the tech centre but no one in there could help me. They just told me to exchange a new one, which I had done before.
Hope someone can help me up.
Ronny
Post relates to: Treo Pro T850U (Unlocked)

Continue Support for PALM Treo PRO Please

It's Like Palm Treo Pro was left out to Dry. Palm, I have been a Palm customer since your first Treo and I have never seen such a horrible thing to do to your faithfull customers
I suggest Palm to try to have a group work on an WebOS like the pre; For the Treo Pro (who went thru a rapped replacement with the Pre then the Pixi after customers belived in Palm with its last TREO). The Treo Pro, which is a good phone, but with little or no support since it came out.
Make an anauncment for this support or an Upgrade or Recall for those customeres all around the world.
Hey "HP", if your the new owner of Palm then have the Treo Pro as an example of good business with HP treo, have Microsoft upgrade this phone, the Palm Treo Pro W850 to the new Windows Mobile 7 for the Treo Pro. Hope to here from you soon.

rudytr wrote:
I suggest Palm to try to have a group work on an WebOS like the pre; For the Treo Pro (who went thru a rapped replacement with the Pre then the Pixi after customers belived in Palm with its last TREO). The Treo Pro, which is a good phone, but with little or no support since it came out.
The Treo Pro is a good WinMoPro 6.1 phone. As far as I know, that is all it will ever be.
You can't bring webOS to a the Treo Pro's 320x320 resistive touchscreen; it wouldn't be the same experience at all, even if it worked.
To me, WinMoPro 6.1 feels more productive than WinMo 6.5. If you miss the improved IE, you can improve your web experience with the Skyfire browser, or Opera Mobile. The usefulness of Win7 remains a question mark, but I doubt the Treo Pro satisfies its hardware requirements.

Pairing my Palm Treo Pro with my car

I keep trying to pair my treo with my car (bluetooth) and it asks for a code - I have no code so press next - it then says I can't connect incorrect code, but my car system then gives me a code that I enter in - and it says I cannot connect, incorrect code!
I had this problem with my last Treo and then soemone else paired it for me as they had a code from an engineer which allows you then to enter the car code - does anyone know the code? I have tried 0000 and 1234 and 9999 - any suggestions?
Post relates to: Treo Pro T850U (Unlocked)

benglish60 wrote:
I guess you and I are the only ones with the Palm treo Pro as I cannot find any other info on it.
Actually, I have the slightly older Treo 800w, but the mail programs are similar. The problem with this board is the launch of the Pre has flooded the forums with posts about webOS...
benglish60 wrote:
I have two options on setting up Email. One as outlook on the Palm or as a POP.
If I setup as Outlook, it will go to my COMPUTER only if I hot sync it.
Setup as a Pop, it gets my EMail on a regular schedule.
In the Outlook setup mode,as I said it ONLY downloaded what I had on my Computer in outlook.
Do you know of a way to have it actually get real time mail via the outlook settings vice a pop3?
As far as I know, Windows Mobile doesn't offer that. I think you will need two accounts set up. One will be sync'd with Outlook for Contacts, Calendar, and Tasks (Email would be optional here). The other would be a standard POP3 account to retrieve and send email in real time. Unfortunately, the Sent Items on that account will not be sync'd to Outlook
benglish60 wrote:
Also What Good does the Wifi do? I have my working and it it connected, but I do not see it doing anything.
as I have a very very weak Sprint Signal in the house, even getting my Email is hard, but If there were someway to use the Wifi to connect to the internet, that would be fine.
You can use the Wireless/Connection Manager to turn different radios (CDMA, wi-fi) on and off. If you tap the connection icon at the top of the home screen, you can access it from there. You might need to turn off your cellular data connection in order to take advantage of wi-fi, but you might want to check the user guide, as it might be the other way around.

Telstra Palm Treo Pro & Whereis Navigator problem

Hi, hoping this might save some time for other Telstra users subscribing to Whereis Navigator to take advantage of the GPS capability of the Palm Treo Pro.
The problem: when trying to open Whereis Navigator there was intermittant account (you subscribe to Telstra for this service) authorisation problems. The error message was along the lines (can't recall verbatim), "can't verify account authorisation, please try again later".The solution: On treo, open internet explorer, go to wap.telstra.comthen to 'my account', then 'Locational preferences', then 'my location settings', then tick 'allow me to be located' and 'allow a GPS location'. After this was done, no more problems.
Post relates to: Treo Pro (Telstra)
Message Edited by englundm on 10-22-2008 03:27 AM

Further update on above posts from problems during WhereisNavigator critical updates.
This from garmin/Telstra;
"Please have the customer try the following: ·
Open Internet Explorer on their device.·
Go to settings and clear the browser cache (not having the device in front of me at the moment, I can’t give more specific directions)·         Re-start Whereis Navigator and click View Details·
Click the download link If this still fails, a secondary solution is to have the customer enter the following URL directly in to their browser: http://offboardnav.whereis.com This will take them to the same download site, but will remove the extra step of opening the application. "
Once I cleared the browser cache, the critical update install from the 'view details' prompt of the update within WhereisNavigator worked fine. Note on this occasion it didn't work (as it has with previous critical update istall problems) to navigate to the URL  http://offboardnav.whereis.com and install directly.

Palm Treo Pro Lockup???

Hello, i recently bought a Palm Treo Pro, and its been working fine. Last night i picked it up and the screen went funny,random colours and bars. So i removed the battery cover and soft reset it. When i did that it locked up, so i reset it again, took about 4 resets and then it started working again. (one of them i had removed the battery ) so i was wondering if this was a glitch? hasn't happened since was just wondering if anyone had had this issue.
Thanks
Post relates to: Tungsten E2

ganonluvesu wrote:
Hello, i recently bought a Palm Treo Pro, and its been working fine. Last night i picked it up and the screen went funny,random colours and bars.
That has been reported in a few different threads, but I haven't seen any pattern to it. Based on limited data, it doesn't seem to happen if you use the screen saver, but that doesn't really explain it.

Problem setting up MobileMe on a new Palm Treo Pro

I have a new Palm Treo Pro, but the performance of my .me account has been quirky at best.
When I set up my .me account on my Palm, all of the mail floods in and populates my mail folders. After that, however, I can't receive any mail. Moreover, I'm not sure if my mail is making it out.
Has anyone had this problem? I would really like to know how to set up my Outlook account on my Treo Pro so this works properly.
Thanks.

Problem solved. The ipad default is set to IMAP. When I changed it to a POP server, problem solved.

Cannot send email with Palm Treo Pro

Hi,
We have a Palm Treo Pro that was previously configured to sync with exchange 2003 and at the same time also had an IMAP email account setup for another email address. We have since removed the Exchange email account and only have the IMAP account configured. Since removing the exchange account we can no longer send email from the phone, but can receive fine. The error we get when trying to send is listed below.
"The message(s) could not be sent. Check that you have network coverage and that you account information is correct then try sending again"
The connection is fine because we can receive email and browse fine. The account information is also correct. We are using the SMTP server settings for the phones provider and that requires no authentication. I have also tried a different SMTP server with the appropriate user credentials but still get that message.
I have contacted the phone provider (Telstra) but they were no use.
We did have to load on a self signed certificate to get the exchange email working and I dont know whether this is causing any issues.
If anyone has any ideas it would be greatly appreciated

Maybe this will help. If you monitor the "More Like This" box, other threads appear. Opening them usually displays other threads.
http://https://discussions.apple.com/message/19122030#19122030
http://https://discussions.apple.com/message/18048618#18048618

Change my text tone for a palm treo pro

Is there a way to change the texting rington on the Palm Treo Pro to something other than the few items they allow you to choose from.
I want to set Alarm4 as my text alert and it only gives me a few. Alarm4 is allowed in a few other notification options, but not on the text message one. Can I move a default alarm for one time to another item?
Post relates to: Treo Pro T850 (Sprint)

gijenjen wrote:
Is there a way to change the texting rington on the Palm Treo Pro to something other than the few items they allow you to choose from.
I want to set Alarm4 as my text alert and it only gives me a few. Alarm4 is allowed in a few other notification options, but not on the text message one. Can I move a default alarm for one time to another item?
I have the 800w, but it's the same version of Windows Mobile, so I think the following might apply to your phone, too.
Alarm4 is a .wma-format file, while the old-style alerts are MIDI format file. I don't know why, but some of the notification drop-downs list both, and some list just MIDI files. But they all list some ring tones that I downloaded from Microsoft. Hmmm...
In File Explorer, my downloaded ring tones are in My Device\Application Data\Sounds. So if you were able to copy Alarm4 into that folder, you might be able to assign it to any notification.
I can't see any way to copy files in File Explorer. You might need to do it through ActiveSync or a third party file manager.
If you experiment with this, let us know how it goes.

My ipod shuffle (4th gen) don't works after hard reset with itunes

My ipod shuffle (4th gen) don't works after hard reset with itunes, it don't reads too like USB by Windows.
Before that i've seen error (-50) in iTunes, so i reset ipod.
I've read all tips on this site, but nothing helps me.

No, USB works good. I've tried reset on my friend's PC, and it saw my ipod and reset was done. But when i tried to load music, it wrote me, that i've installed incorrect software.

Re-install N97mini after hard-reset

Hey,
I already paid the Software by credit card and downloaded it directly on the mobile phone.
Few days ago I had troubles with my phone and I couldn't start it anymore. After hard-reseting it, it worked again.
Unfortunately all software is gone now.
When I start the Adobe Reader mobile it says "10 days trial" version. Do I have to pay again?
Thanks for your answer

Hey
no you don't have to pay again absolutely, just download it again and insert the code received by mail
Good luck

8350i uncaught exception java.lang.NullPointerException after hard reset

basic info:
8350i
v4.6.1.204 (Platform 3.0.0.73)
Desktop Manager 4.7
everything is good except that i've been using two batteries, one in the phone and one in a charger. when the phone's battery is almost drained i swap it with the charged one which of course causes a hard reset.
this procedure was working well for at least a week or two until last month when i swapped batteries - after the hard reset i got
uncaught exception: java.lang.NullPointerException
i could make calls but all other software seemed corrupted... virtually nothing else worked... icons missing etc.
tried all sorts of solutions but the only thing that fixed it was a full on device software erase/reload, then a data restore from previous backup. at the time i figured it was just a random thing and was glad to learn how to do a complete software reload.
then yesterday it happened again (again, immediately at the end of the security check after hard reset). now i'm afraid to swap batteries because it would appear that every time i hard reset there is a 10% (my guess) chance of software corruption and a complete reload takes a significant amount of time.
has anybody else noticed this? does anybody have a solution?
can i swap batteries without a hard reset; i.e. swap while plugged into power? i haven't tried this yet for fear of causing my BB harm.
any help is appreciated,
john d.
Solved!
Go to Solution.

Hello, John.
Make selective backup as it is described here:
http://supportforums.blackberry.com/rim/board/message?board.id=8100&view=by_date_ascending&message.i...
Backup only information that you need.
There is described the purpose of every database you can observe when you're doing the selective backup:
http://www.blackberry.com/btsc/KB03974
When you have done selective backup do the following.
On your device go to: Options - Security Options - General Settings
Open menu and select "Wipe handheld"

Palm Treo Pro freezes after hard reset

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