Palm TX keyboard is not easily selecting from numbers to letters

I have the HanDBase 4 application for my palm and my Palm TX will not easily switch from numbers to letters.  When I push on the areas to switch, it instead clicks on the symbol directly above it and I have to do this 4-5 times before it will switch over.  I have completed the "touchscreen alignment" under "preferences" several times and still there is no change.  Does anyone know how to fix this?
Post relates to: Palm TX

The digitizer on the touchscreen may be going bad. Another issue that can happen to cause the calibration to be off, is dirt or debris between the case and the screen.
You can try this process to see if there is any debris that is stuck under the screen edge.
Take a business card or folded piece of paper. Stick it in the gap between the edge of the screen and the case. Move around the perimeter of the screen and see if you can get out any debris.
If that doesn't work, the digitizer on the device is probably defective and needs replaced.
You can contact Palm for repair or find replacement parts at pdaparts.com or usedpdaparts.com.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/SRVS/NUA/launchTab.asp?t=home&fn=tungsten&mn=tx&cn=unlocked
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

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