Palm TX on windows 8

Hi everyone, and Happy New,now to the subject at hand, I brought a new computer, with window 8 and could not get my palm to sync, well thanks to WyreNut and others on this forum, I was able to download a new driver from Aceeca, which my palm found, and would start to sync as soon as it finish updating.but when I try and sync right after, it starts and stops a few seconds after and the message pops up hot sync operation was interrupted. some of your data was not back up. and the log says An application on the pc Failed to respond to the hot sync operation initialization notification this application my need to be restarted. I can sync the TX on my other computers, and my Zire 31 will sync on the windows 8 after update. I have restarted the computer. reinstalled the driver, I even tried the different ports, no luck, can anyone help, Randy

Rayj5 wrote:
...do you think I could have a corrupt problem and still be able to sync on the px, and the vista with no problem?
Also waiting for soldering gun to fix palm, wire broke off while installing the battery. thankyou Randy
Sorry but I don't know, it does seem strange that you can sync the TX to some computers but not the other. The worst that can happen with DbFixIt is that it finds nothing.
There is also (or used to be, at least) a utility in the Tool menu of Palm Desktop to repair damaged records. If there is a conflict between desktop and handheld records, it might be causing the problem. Wouldn't think so if you have Handheld Overwrites Desktop set on all of the Hotsync Conduits, but I dunno. Also, the setting to change Hotsync Conduits reverts back to "Synchronize" unless you check the box to make the setting the new default.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Similar Messages

Bug & Conflict w/ Palm Destop 6 & Windows Media Player

I am a long time Palm user but my T2 was not getting much use considering I was already carrying Two cell phones. But I was excited to get an upgrade to a Centro for one of my phones. Now I am dealing with the differences between PalmDesktop4 (PD4) and PD6 on Windows XP SP3.
I found what appears to be a critical bug in the installation of PD6 in that it has some very undesirable interactions with Windows Media Player (WMP) 10 & 11. Let me preface by saying that I am not using WMP or PocketTunes for any syncing or transferring any media to my Centro. My Centro is only used for calendar, contacts, calculators, and Docs2Go.
I have installed PD6 and the PD6 user data to a removable drive for personal privacy on a work computer. The error is that when ever the drive is not mounted and wmplayer.exe is started, Windows searches for the Palm Access Installation package on my removable drive and attempts to start a installation of PD6. Of course it does not find the .msi and the only thing that happens is my computer locks up till I close WMP and then the ACCESS installer goes away. If the removable drive is mounted with the PD6 application directory and the PD6 user data, WMP loads quickly and appears to work fine.
Why is WMP trying to connect to applications or support files in the PD6 application directory?
I can only assume that the new PD6 media tab now is hooked into some windows media services. PD6 must be registered as a client/helper app to windows media and WMP is trying to load or locate the registered resources.
The big problem with this is that my user data path gets over written with PD6 installation defaults in the Windows Registry and I have to manually reset all the PalmDesktop registry data to point PD6 at my really user path on the V: drive.
This should not be installed this way. The association between the two applications appears to be an error in the ACCESS installation package for PD6.
I used Palm.com “Chat” support four or five time for some very basic support in getting my new Centro setup. The Palm.com “Chat” support was great. For this issue they were absolutely useless. One support person affirmed that I should be able to use the removable drive, the next just had me do reinstalls for PD6 (that I had already done) and then told me I would have to use the defaults for C:\Program Files and D:\Documents and Settings\username... They recommended that I use the Palm.com phone support number.
I did this and it had to be one of the worse support calls I have made in a while (case number 1-51474282949). Why is it impossible to get any computer software or hardware company to support the desktop software they putout? I got the same tech support baby talk about “reinstalling the application”, “use the default installation path”, “its not our application” and “you will have to contact Microsoft for support on your operating system”. Ahhhhh!
I was not even able to speak with a “Level 2” tech support person. I demanded that I be connected to a technical person a not just fed the same FAQ crap that I could find on the website. The “Level 2” person would not take my call but just passed the message to the “Level 1” Person that I would have to contact Microsoft.
So I am posting this message here to the Palm fourm in hope that the software engineering team will see this and be able to either patch their software or give me the .reg key to break the association between WMP and PD6. Below I have posted a long list of my Chat support that explains the issues in further technical details, and also details the lack of detailed skilled support available at Palm.com.
Help? Direction?
I have my palm application directory installed to V:\PalmDesktop6App and the user data files installed to V:\jcollyer-files\PalmDataV6_001 This is a removable drive that I install on my work computer. I remove this drive and take it home with me. Doing this allows me the ability to keep my palm data secure but I can still use my computer at work to manage my palm data.
If the V:\ drive is not mounted when I run palm desktop, Palm desktop messes up the "Path" regestry key:
[HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core]
"DesktopPath"="V:\\PalmDesktop6App\\"
"HotSyncPath"="V:\\PalmDesktop6App\\Hotsync.exe"
"Path"="V:\\jcollyer-files\\PalmDataV6_001"
"UserConduitFolder"="C:\\Documents and Settings\\jcollyer\\Application Data\\HotSync\\Conduits"
"PIMVersion"="6.1.0"
"DesktopExe"="Palm.exe"
@=""
"Desktop Language"="ENG"
"INSTALLDIR"="V:\\PalmDesktop6App\\"
"VM_Username"="John Collyer"
When the key gets messed up it defaults to the standard palm desktop path:
"C:\Documents and Settings\jcollyer\My Documents\Palm OS Desktop"
I found this out because every time Windows Media player starts it tries to start Palm Desktop or the Palm Desktop install/remove program. I get a pop up window and progress bar that says “Palm Desktop by Access”. The only way to get rid of this pop up window is to shut down windows media player. So if my V: drive is not mounted just starting windows media player corrupts the user “Path” registry settings. It just so happens our work voicemail uses media player on the computer.
Dan(Sun Oct 19 2008 16:04:52 GMT-0400 (Eastern Daylight Time))>
1. Click on Start.
2. Click on Run.
3. Type "regedit" and click Ok.
4. Then Registry Editor window will open.
5. Double click on HKEY_CURRENT_USER.
6. Then click on +sign beside Software.
7. Now delete all the folders which start with Palm.
8. Also delete the folder called US robotics.
9. Now Double click on HKEY_LOCAL_MACHINE.
10. Then click on +sign beside Software.
11. Now delete all the folders which start with Palm.
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chat id: 7f2a7664-50e8-40fb-8933-f82278d33b6d
Problem: Palm Deskto & Windows Media Player?
John_Collyer > I have my palm application directory installed to V:\PalmDesktop6App and the user data files installed to V:\jcollyer-files\PalmDataV6_001 This is a removable drive that I install on my work computer. I remove this drive and take it home with me. Doing this allows me the ability to keep my palm data secure but I can still use my computer at work to manage my palm data.
If the V:\ drive is not mounted when I run palm desktop, Palm desktop messes up the "Path" regestry key:
[HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core]
"DesktopPath"="V:\\PalmDesktop6App\\"
"HotSyncPath"="V:\\PalmDesktop6App\\Hotsync.exe"
"Path"="V:\\jcollyer-files\\PalmDataV6_001"
"UserConduitFolder"="C:\\Documents and Settings\\jcollyer\\Application Data\\HotSync\\Conduits"
"PIMVersion"="6.1.0"
"DesktopExe"="Palm.exe"
@=""
"Desktop Language"="ENG"
"INSTALLDIR"="V:\\PalmDesktop6App\\"
"VM_Username"="John Collyer"
Dan > Hello John_Collyer, Thank you for contacting Palm Technical Support. My name is Dan. How may I help you?
John_Collyer > When the key gets messed up it defaults to the standard palm desktop path:
"C:\Documents and Settings\jcollyer\My Documents\Palm OS Desktop"
I found this out because every time Windows Media player starts it tries to start Palm Desktop or the Palm Desktop install/remove program. I get a pop up window and progress bar that says “Palm Desktop by Access”. The only way to get rid of this pop up window is to shut down windows media player. So if my V: drive is not mounted just starting windows media player corrupts the user “Path” registry settings. It just so happens our work voicemail uses media player on the computer. I am using window media player 11.
What the heck is going on? How can I stop Windows Media Player from triggering the palm desktop application? Better yet why does it even try?
It does this when I simply open windows media player, even without a file. Just opening the Windows Media player application by it’s self causes this behavior.
Dan > Please let me go through the information you have provided.
John_Collyer > Ok standing by...
Dan > I understand that you have issue with the Palm Desktop and windows Media player getting messed up .
Dan > Sure I will guide with the issue .
Dan > May I know since when you are facing the issue ?
Dan > Please let me know the Operating System you are using. Is it Windows 95/98/ME/NT/2000/XP/Vista or MAC?
John_Collyer > I had this problem from the first install about two weeks. I use PalmDesktop 4 with my T2 for years on a removable drive never had an issue. PD6 only allows me to set the user path during installation. So I have been having issues with the reg keys getting messed up for a while. I though just creating a .reg file to fix the problems was going to be simple till I found windows media player was trying to autostart palm software???
John_Collyer > Windows XP SP3
John_Collyer > I am a new owner of the Palm Centro not using the T2 with PD6
Dan > Thank you for information .
Dan > I got the issue .
Dan > There are more than one version of the Palm software in the computer .
John_Collyer > No only PD6 now
Dan > That's reason the Drivers in the Registry are messing up and causing the issue .
Dan > Okay .
Dan > Do you have any data in the Palm Desktop ?
John_Collyer > Yes, when the V: drive is mounted everything works great, perfect. Windows Media player even load without a hitch. I would even deal with the .reg fix work around I made to over write the registry. I still don't understand why the application tries to load when it is installed on the V: drive if the v: drive is not present. It has to be the install/uninstall .msi file that runs the Add/Remove programs feature in widows control panel. Why does any of this change the user path?
Dan > I will explain you .
Dan > The reason for change of the path is with the corrupted applications and computer settings .
John_Collyer > Sorry, Why would the .msi file run if Windows Media is started?
Dan > .MSI file is the supporting file for Windows Media player .
Dan > That's reason for executing of .msi file during the windows media player .
Dan > To fix the issue we must perform clean uninstall and reinstall so that you will not have any further issue .
Dan > Let me know if you are comfortable with the clean uninstall and reinstall if the Palm software .
John_Collyer > I've uninstalled PD6 and reinstalled it like 12 times. If the V: drive is missing it really messes up the PD6 software. To keep me from doing this by launching PD6 from the C: drive I installed it to V:. No .exe no launchy. It works fine. What is hooking into windows media player. A .msi is a Microsoft install package, not a media file. We can do a clean install but why would running windows media player start the palm install/uninstall .msi file? I have not heard why?
John_Collyer > All my installs have worked fine. Unless there is a deeper cleaning process you can help me with other than running the remove program, is it worth trying AGAIN?
Dan > Did you perform clean uninstall and reinstall >
John_Collyer > Clean = remove program, reinstall, and sync to a new user folder? Then Yes. Other options?
Dan > No we need top perform few other steps .
John_Collyer > Ok shall I "Remove Program"?
Dan > No please wait .
Dan > First please let me know if you have any data in the Palm Desktop in the computer .
John_Collyer > Yes, but it is also going to be kept in the phone correct? It will survive if we create a new user folder right?
Dan > Yes .
Dan > Please let me know the user name given during the Sync .
John_Collyer > Well then I think it is safe, I have recently hotsynced so the data should be a match?
John_Collyer > John Collyer
Dan > Cool .
Dan > Thank you for information .
Dan > In the computer open My documents -->Palm OS Desktop-->locate folder called CoolyJ .
Dan > In the computer open My documents -->Palm OS Desktop-->locate folder called CoolyJ .
John_Collyer > No user folder there.... It's on the V: drive V:\jcollyer-files\PalmDataV6_001\CollyeJ Yes?
Dan > Please wait .
Dan > Please right click on the Palm Desktop and then click on Properties .
John_Collyer > the .exe in V:\PalmDesktop6App or the shortcut in start menu?
John_Collyer > start menu= V:\PalmDesktop6App\Palm.exe
Dan > You will have the Palm Desktop icon on the computer desktop .
Dan > Okay .
Dan > Thank you for information .
Dan > Please take the back of the Palm Desktop data in the computer .
John_Collyer > Destop target = V:\PalmDesktop6App\Palm.exe tpp
John_Collyer > ??? Please take the back of the Palm Desktop data in the computer
Dan > I mean to tell you that we must save all data of the Palm Desktop in different location .
Dan > I will assist you .
Dan > In the computer open V:drive-->locate Palm folder .
Dan > Open Palm folder and check if you have folder called CoolyJ .
John_Collyer > V:\jcollyer-files\PalmDataV6_001\CollyeJ
John_Collyer > No CoolyJ
Dan > Okay .
Dan > In the computer open Vrive-->Collerfiles-->Copy Palm folder and paste on the computer desktop .
John_Collyer > done
Dan > Okay .
Dan > Do not delete the Pal folder that was copied to computer desktop .
John_Collyer > ok
Dan > First go to Start-->Control Panel-->Add/Remove Programs. There Palm or PalmOne or Palm Desktop will be listed. Click Remove against it.
Let me know once you are done with unistallation process.
John_Collyer > starting
John_Collyer > done, next
Dan > Now in the computer open V:drive-->Collerfiles-->Rename Palm folder to Palmold .
John_Collyer > already there
Dan > Okay .
Dan > Now we need to perform Registry Clean up .
Dan > Please perform the steps provided .
Dan > 1. Click on Start.
2. Click on Run.
3. Type "regedit" and click Ok.
4. Then Registry Editor window will open.
5. Double click on HKEY_CURRENT_USER.
6. Then click on +sign beside Software.
7. Now delete all the folders which start with Palm.
8. Also delete the folder called US robotics.
9. Now Double click on HKEY_LOCAL_MACHINE.
10. Then click on +sign beside Software.
11. Now delete all the folders which start with Palm.
John_Collyer > still working
Dan > Please take your time .
Dan > I will be with you .
John_Collyer > done
Dan > Cool .
Dan > You are pretty fast .
Dan > Now clean uninstall of the Palm software is done .
John_Collyer > I was already deep in the registry look at this all thats how I found the "Path"
John_Collyer > Now we reinstall? Can I still use the V: drive for application files and user data?
Dan > Yes .
Dan > You can use V:drive .
Dan > After you install the Palm software perform Sync and make sure that Sync is success .
Dan > And you will not have sny issue with the Windows media player messing up .
John_Collyer > Ok I will start the PD6 install now
Dan > Please go a head .
Dan > Thank you for all the cooperation and patience in the chat session .,
John_Collyer > working almost done
Dan > Awesome .
Dan > But after installation is complete we need to restart the computer .
Dan > We must restart the computer for necessary changes to take place .
John_Collyer > how do I get back to you in support?
Dan > I assure that you will not have any further issue ,
Dan > However if you do have any further issue .
Dan > Please login with the same user name and email address .
John_Collyer > Palm Support can find me after that?
Dan > Yes .
Dan > I will have Our chat session in Our Data Base .
John_Collyer > Ok then it is time for a restart?
Dan > So that once you re contact us we will check with the required information and pull the chat session already we have done with .
Dan > And proceed with the further steps .
Dan > Please go ahead .
John_Collyer > Till then, good bye...
Dan > Please let me know if I can be of any further help .
Dan > Analyst has closed chat and left the room
Did all this above. Still have Windows Media Player trying to launch the ACCESS .msi installer which creates these processes:
IDriver.exe (x5)
IdriverT.exe (x1)
MSIexec.exe (x3)
I have let windows media player and windows installer run a bit longer and I get a second window titled "windows installer" with the text:
The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter and alternate path to a folder containing the installation package 'Palm Desktop by ACCESS.msi' in the box below.
[C:\DOCUME~1\jcollyer\LOCALS~1\Temp\_is4\]
this is the default text.
I browsed my way to C:\WINDOWS\Installer and found a new .msi for PD6 called C:\WINDOWS\Installer\45599.msi and renamed it to C:\WINDOWS\Installer\45599_PalmNeedsBetterSoftware_msi
Still have the same issues from above. I thought if the .msi failed to be found then the error might just get passed over. So I do not know where IDriver.exe or other MS Installer applications is getting the values for 'Palm Desktop by ACCESS.msi'?
Again it is very odd that the ACCESS installer it trying to run when windows media player is launched (even with out any media, app only). Please do not tell me to do another "Clean Install" that is just BABY-TALK tech support at this point!!! I need to know why the PalmDesktop ACCESS installer is hooking into Windows Media Player. There is no doubt something odd is going on. As long as the V: drive where my Palm Desktop applications and user data is stored there is no problem. As soon as the V: drive is off line I have all these issues.
I noticed that PalmDesktop now has advanced media tools to "Make Video" in the media tab of Palm Desktop. This is where you can export a .mpg slide show of all you photos from your palm photos.
I would bet you a free year of Verizon's wireless data plan that the new Palm Desktop is registered as some type of client application to windows media service. When windows media player loads it tries to register all the clients and the Palm media client application is not available so some how MS Windows tries to start the PalmDesktop installer to fix the client media application.
Please note that I am not using Pocket Tunes at all, not trying to sync pTunes with Windows media or Rhapsody or any other media junk. Right now I want my palm to just be a extra smart contact and calendar manager, that’s all.
PALM NEEDS TO PATCH THIS. Palm Desktop should call Windows Media when it needs it, not have Palm Desktop registered as a client application to Windows Media by default!
PLEASE TELL ME THERE IS A SIMPLE FAQ FIX FOR ALL NONSENSE???
Post relates to: Centro (Verizon)

Thank you so much for replying.
Yes I have removed and reinstalled WMP.
I had good results with the PD6 application installed on the default path onto the C: drive with the one exception that if the application was launched by accident and the user data path was not available, the PD6 application would blow away my custom user path registry settings. Now that I know what they are I have made a .reg file to repair my registry to my desired user data paths.
Installing the application on the removable drive appeared to help prevent me from launching the application by accident and overwriting my registry with default user paths.
So which is the less of the two evils?
If the application directory is not available, windows media player still tries to launch the .msi for installing PD6.
If I install the application to the C: drive but the user data to the removable drive, launching the PD6 application without the user data drive will still corrupt my registry settings for a user data path.
Both these issues seem like a logical (if not easy) fix that should be done in the PD6 application and installation package. I mean really, cannot anyone tell me why windows media player is checking the PD6 application directory? Why in PD4 did we have an option control for setting the user data path from the PD4 application? Why is this option not in the PD6 application, just the installer?
I am given a choice during installation to move the user data to another non default location. Why else would this be provided if not to accommodate my kind of request to store the user data into an alternate location other than “My Document”. Certainly Palm is not trying to force the users on how to protect and store their personal data?
Post relates to: Centro (Verizon)

Cannot Run, Uninstall or Reinstall Palm Desktop for Palm M500 on Windows XP

I have a Palm M500 and Windows XP Home Edition with service pack 3 installed. Palm deskop was working smoothly, but now every time I try to run Palm Desktop I get the following error message: "Windows Installer: the feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Palm Desktop.msi' in the box below." The box below says "C:\DOCUME~1\user\LOCALS~1\is33\1".I tried to uninstall Palm and I get the same message and Palm does not uninstall. I downloaded from Palm Support downloads the PalmDesktopWin414EN update and tried to install it and I get the same error message so I cannot install it. Please Help !!!
Post relates to: Palm m500
Post relates to: Palm m500

Hello DiegoK and welcome to the forums......
I would try going into safe mode and following the instructions below.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to C:\Program Files\Palm or
Palm One. Highlight your Palm Desktop username and right click and copy.
Then go to your PC desktop, right click on a blank spot and select paste.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer. Like the above folder, delete the Palm folder. Once this is done,
you will need to delete some registry keysfrom your PC Operating System registry.
Word of warning, going here and deleting the wrong thing can cause your PC
to not start up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This will show them everything
they need to delete. To retain your current Registry settings, we need to do a backup of the Registry.
On the PC, go to start and run type "regedit" without quotes
Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As
box. Current location is fine should be in My Documents or you can change to a location you will remember.
In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install,
and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
you for a username and you synced your device before, put in 'test" if you
did not sync before you create a hotsync name.

Tungsten C, Palm OS, and Windows Vista--do they work

moving to Windows Hotsync board
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Hi, and welcome to the Palm Support Community.
I have moved your post to the Windows Hotsync board, where you will find lots of information about syncing older Palm devices with Windows Vista. I suggest you begin with the very first post in this board.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Palm maim and windows Vista

I have Palm M500 and window vista 32. I downloaded 6.2 because I lost the software. Will not syronize(sp). Do I need to download a driver.
Post relates to: Palm m500

Your question is frequently asked and answered in the Windows Hotsync board. You need to download PalmHotsyncSetup from www.pimlicosoftware.com
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Palm Pro and Windows 7

Anybody have any success syncing their Palm pro with windows 7. My understanding there is no software that works. either Palm or Microsoft drop the ball on this one. I am taking mine back to sprint, I didnt go to buy a stupid phone! I hope Palm READS THIS
Post relates to: Treo Pro T850 (Sprint)

What exactly have you tried? I'm assuming you'd like us to help, but without giving us any information as to what software you've downloaded (Windows Mobile Device Center), what version of Win7 (32bit or 64bit), or any error messages received, your post appears as just a "rant"...
WyreNut
Message Edited by WyreNut on 11-15-2009 06:26 PM
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

"Port In Use" error message when trying to sync Palm m500 to Windows Vista machine

An error message on my Palm displays "Error: Serial Port in Use (Serial 0307)" when I try to sync my Palm m500 to my Windows Vista (32 bit) Home Basic machine. It worked until about 3 months ago and I don't have a restore point that far back to try System Restore. I've upgraded to Palm Desktop 6.2.2 (was using 4.xx) and downloaded the PalmHotSyncSetup from Pimlico Software but nothing helps. Any ideas are appreciated.
Post relates to: Palm m500

I would try connecting the Palm's cradle, with the Palm in it, to your PC and then, in Device Manager, right-clicking on Palm Handheld #2 and selecting Uninstall Driver. Palm Handheld/Palm Handheld #1 could be visible if you connect the Palm to USB port you may have tried using perviously.
After uninstalling Palm Desktop, reboot the PC, make sure Palm Desktop 6.2.2 is installed (since you are using Vista) and then try reconnecting the Palm.
One last thing: Make sure that you are using a 32-bit version of Windows. There is no 64-bit USB driver support from Palm or ACCESS. If you do have a 64-bit version of Windows Vista installed, that would clearly explain why you are having so much trouble getting your m500-series PDA to sync. This thread tells you how to check for a 32 or 64-bit install of Windows.
Alan G

Problem syncing via wifi palm tx with windows xp pro

I have had my palm tx for a couple of years and had no trouble syncing to my xp pro machine until today. I just got a new wifi dsl-router/modem from embarq (it is a ZyXEL P-660H-D1). I had no problems with my former wifi dsl-router/modem (D-Link DSL-G604T). They are both 802.11b/g. I have enabled b and g on the new router.
The Palm TX does connect to the new router using wpa and I can surf to see web pages. However, it does not "see" my desktop on the network. I've made no changes to my desktop network configurations. (The desktop is visible on the network when I use my lapto). I have checked all the settings in my palm tx and my hotsync manager on the pc. I have tried connecting by putting the desktop's IP address in the Palm, but nothing works. Can anyone think of any setting in the router I might change to resolve this?
FYI I can sync using the cable, but I really prefer using wifi for syncing.
Thanks for any help you can give. (I'm new to this community, sorry if this has been answered elsewhere, but I searched and couldn't find an answer.)
Post relates to: Palm TX
This question was solved.
View Solution.

Hello darthemma, welcome to the Palm Support Community!
It sounds like you have the settings correct. I can only suggest you make "Static IP's" for both the computer and TX in your router. That will assign the same IP address to each device permanently.
Here's my standard "Wifi Hotsync" help file. Hope it helps!
Wifi HotSync with a TX
1. On your PC, locate the HotSync Manager (little HotSync icon in the lower right tool tray on a Winbox). Click on it and check off "Network", then click again and select Setup.
2. Pick the Network tab up top in the window that opens, and find your HotSync name in the list. Make sure it's checked.
3. Tap the TCP/IP button, and look at the IP address listed for "Primary PC Address". Write it down.
4. Turn on Wifi on your Palm and connect to your router.
5. On your Palm, select the HotSync program and tap the word "Network" above the HotSync icon in the middle of the screen. Below it, enter the IP address you wrote down in step 3. (Include the periods!).
6. Tap the big HotSync icon above the IP address, and hold on!
7. If you're holding on, and nothing happens try a wired HotSync, then try the Wifi HotSync again. Sometimes, information has to transfer from your PC after you check off the Network option. Also, be sure to watch for any Firewall activity asking you about "HotSync.exe is trying to access your hard drive" etc. You may need to set a rule to allow it.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

PALM VX and Windows Vista 64Bit

Hey I have been searching all over the site for a solution to my problem and I don't think there is one. I have a Palm VX and I am trying to sync it up with my new Vista Machine. The catch is that my OS is 64-bit I have seen that it says Windows Vista 64 is not compatible, but I have installed Palm Desktop 4.414 and it works fine. But before I order a serial to USB adapter I wanted to know for sure if there is any way around this problem.
Post relates to: Palm Vx

I just recently purchased a new PC with Windows Vista 64-bit. Although I was told and read through postings such as this that synching my Sprint Palm Treo 755p would not be possible. As an IT professional, I was not willing to take no for an answer. I spent the day doing research and am happy to report that as of yesterday I was able to get my Treo to sync up with my Outlook 2007 on the Vista 64-bit OS.
Here is how I did it:
1. I determined that since the Palm Hotsync cable didn't have any drivers to support the 64-bit, I would sync using my Bluetooth dongle.
2. Went to website for dongle (BlueSoleil) and found the Vista 64-bit drivers and downloaded those.
3. Set up the Bluetooth as a network opening Com 5.
4. Set up the Hotsync for network using Com 5
5. Went to Palm website and downloaded the conduits for Outlook 2007
6. Did a Hotsync via Bluetooth with the handheld overwriting Outlook.
7. Downloaded Chapura Pocket Mirror and set the conduits for Outlook.
I am now syncing like the Titanic.
Post relates to: Treo 755p (Sprint)

Palm i705 with windows vista

I have Windows Vista and am trying to install palm software..used the original CD soon to discover it doesn't support Vista..I went online and downloaded the Vista Palm software, but said it could not install it over the original software..cannot get the original software to uninstall via add remove programs..gives me an error...How do I uninstall this old software..what exactly do I need as far as new software, and does this sync through USB..if not and Bluetooth is required, does the I705 even have bluetooth capability...
Does this work with the I705?
thanks
Post relates to: Palm i705

Hello and thank you for using the Palm Help Forums!
This may be tricky but first I need to know a little bit more information. On you desktop computer right click the "Computer" icon located on your desktop and go to "Properties." From there you should see either 32 bit or 64 bit listed, which do you see?

Problem installing Palm Desktop on Windows Vista.

I am trying to install PalmDesktopWin414 on a couple different computers that are both running Windows Vista Ultimate. At the palmOne InstallShield Wizard welcome screen it generates the following error.
Internal Error 2738.
This interrupts the installation and it does not complete. Any suggestions?
Jon
Post relates to: Palm Z22
Post relates to: Palm Z22

hello all , i got mine up and running late last night and thought that since it drove me nuts i would share how i did it with others having the same problem, for fyi i am using a sony clie sj22 and hotsyncing with an usb cable for reference with palm OS4.0 i think.
1. dont install the software just yet please follow
2.let palm desktop thru thye firewall program and make an exception for it there.
3. disable and antivirus software as it sees palm as a threat.
4.now install palm desktop i used my old version palm desktop 4.0 BUT DONT INSTALL THE PROGRAM IN PROGRAM FILES try somewhere else like documents( this i read on another site where someone tried it but failed there).
5.now turn on your palm pda and open up hotsync page, up in the upper left screen corner touch the hotsync tab and down should come a sub menu, form here you need to set up all of your conduits,modem sync preferencesmconnection setup etc make sure they are set for how you will be hotsyncing.
6.now open up the desktop program and on your toolbar you should see the hotsync icon click on this and set set the options here.
7.now you should be able to hotsync(communicate) from the pda to the computer .
Hope this helps , sorry that some one like me had to figure it out by staying up late until i got it .
MICROSOFT apparently doesnt care if you fix it that way you bite the bullet and buy a windows mobile device.
and PALM i think about the same
too bad if you think about all the millions of these devices out there they are pissing alot of people off and losing sales from it.
Message Edited by aa1pr on 11-09-2007 06:05 AM

Palm m515 and windows 8 compatibility

Hi all! I have an M515, and am upgrading to a new computer with a Windows 8 OS. Is there software out there that will still let me use my M515 with the Windows 8?
Thanks in advance for the help!
JackfromMD

Hi and welcome to the HP Support Community.
Install Palm Desktop 6.2.2 plus a free utility from www.pimlicosoftware.com called PalmHotsyncSetup. This utility adds Palm Desktop 6.2.2 compatibility to older Palm OS devices.
If your Windows 8 computer is 64-bit, you will also need the 64-bi USB drivers found and discussed here.
Good luck, let us know how it goes.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Installing Palm Desktop on Windows 7

I originally tried to install from the CD that came with my Palm but when it couldn't find the device drivers for my Palm Centro, which I've had for more than a year, I uninstalled Palm Desktop, downloaded the latest version from the website and tried to reinstall again. In both cases, the device drivers can't be found and I'm not sure what to do so that's why I'm contacting you today. Please help - I would hate to have to get rid of my Palm and go to an iPhone just because you guys don't have everything compatible with Windows 7.
This question was solved.
View Solution.

Hello OntarioWineDiva, Welcome to the Palm Support Community.
Your question gets asked on a daily basis here, thus we have a "sticky post" set up to offer a solution.
Please look at the posts at the top of this section (with grey backgrounds). There is one entitled "Win7 and Vista HotSync instructions here..."
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Failed to load DLL: HSAPI during Software Installation of Palm TX for Windows XP

I have been attempting to load Palm TX software for Windows XP and receive error number: 0x80040702 Failed to load DLL: HSAPI. I am able to download the zipped software from the Palm site. After unpacking and beginning installation, I receive the error mentioned above. Any ideas?
Thanks!
Post relates to: Palm TX

I have been trying to REinstall PalmOne (on to Windows XP) and getting precisely the
same message ie 'error no 0x80040702 - failed to load dll:HSAPI' ... nobody seems to be able to help.
Any suggestions please ???

Instructions for a Clean Uninstall of Palm Desktop on Windows XP and Vista computers

A frequent cure for many Hotsync problems is to perform a clean uninstall, and then a reinstall, of the Palm Desktop software. This involves more than just using the Add or Remove Programs utility in the Windows Control Panel.
This thread contains the detailed instructions for performing a clean uninstall on Windows XP computers:
http://forums.palm.com/palm/board/message?board.id=windows_hotsync&thread.id=42819
This thread contains the detailed instructions for performing a clean uninstall on Windows Vista computers:
http://forums.palm.com/palm/board/message?board.id=software&message.id=35331&query.id=1042#M35331
Post relates to: None
Message Edited by smkranz on 12-31-2008 08:31 AM
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

A frequent cure for many Hotsync problems is to perform a clean uninstall, and then a reinstall, of the Palm Desktop software. This involves more than just using the Add or Remove Programs utility in the Windows Control Panel.
This thread contains the detailed instructions for performing a clean uninstall on Windows XP computers:
http://forums.palm.com/palm/board/message?board.id=windows_hotsync&thread.id=42819
This thread contains the detailed instructions for performing a clean uninstall on Windows Vista computers:
http://forums.palm.com/palm/board/message?board.id=software&message.id=35331&query.id=1042#M35331
Post relates to: None
Message Edited by smkranz on 12-31-2008 08:31 AM
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Palm TX on windows 8

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