Palm v won't hotsync with mac OS X 10.5.4

i have a palm v and have it connected to my mac. I have it connected using a usb to serial converter. I have not been able to do a hotsync yet,
when i try to i get the error "the connection between your hand held computer and the desktop could not be established. Please check your set up and try again."
I have changed the usb/serial converter and installed the mac. drivers but still no go. anyone have any ideas?
Post relates to: Palm V
Post relates to: Palm V

When you installed Palm Desktop and sync'ed for the first time, it should have asked you if you wanted to create a new username or use an existing name. You should have used the existing name that is on the Handheld.
When you create a new user in Palm Desktop and it is not the same name that is on the handheld, then Palm Desktop does not have a reference name to sync with.
Go into hotsync on the device and look in the upper right corner and it will show you the hotsync username of the device. Create a username in Palm desktop that is the same name and sync to that username in palm desktop.
Click on the link below for the support page for your device. On that page is a link for hotsync troubleshooting for the Mac. There is also a link for the Mac desktop handbook.
http://www.palm.com/us/support/palm5/
Post relates to: Palm i705

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