Palm, WebOS, and Verizon...a love/hate story

Dear Palm,
I love my Pre+! I cannot express how impressed I am with the ease of use, intuitiveness, and plain ol' "just works right" of my Pre+.
I hate that I need Verizon (I get a discount and they are pretty much the only provider that covers my home and work).
Verizon is treating the Pre+ and Pixi+ as...well, they aren't treating them as anything. It's almost as if they don't think Palm products are worth their time. They ignore any posts on their customer service boards, other than to post something like, "thanks for posting that issue, we will look into it." and then never revisit the post with a follow-up. I realize that Droid is a larger part of their revenue stream, but that doesn't justify ignoring other product lines.
As examples, Sprint was able to provide their customers with the WebOS 1.4.5 update, but Verizon won't even provide an update to their customers as to the status of the update. Is it in processing? Is there a bug issue holding it up? Is there a conflict with a Verizon application that needs to be resolved? These questions have been asked on their forums (and some of those threads have just been deleted) but the only response from Verizon reps is "we don't have any information on that at this time". I have reviewed their forums and when the same types of questions are asked on the Droid forums, there is at least 1 Verizon rep replying within these threads once every day or every other day for as long as the discussion continues. The same types of threads on the Palm board are answered (read no real answer, just a post with no real information) within a day or two and then the thread is ignored. They don't revisit a Palm thread once they have made an initial post. The Moderators on the boards spend more time "editing" post that are critical of Verizon (deleting sections) and posting "Keep the discussion civil" in its place so that anyone else reading the thread will never see the part of the post that actually criticized Verizon.
I am asking Palm to use every tool they have at their disposal to apply pressure to Verizon to stop treating Palm devices as second class citizens. They need to be reminded that they have an obligation to Palm and their customers to support the devices with the same level of effort that they provide to any other product line.
Post relates to: Pre Plus p101vzw (Verizon)

I am also anxious for Verizion to release 1.4.5. Recent posts from Verizon reps says the update will be available in a "couple of weeks". It is important to keep in mind however that Verizon is under no obligation to provide this update, nor are they obligated to provide it within a certian timeframe. AT&T customers are also waiting for this update.
As far as Verizon not giving the Pre and Pixi the attention it deserves, this is true. In their defense, the Droids are the hot selling product for Verizon so they get all of the love. If the Pre suddenly started flying off the shelf, Verizon would give it more attention.

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> Since Apple released QT 7.4 in January and every forum was bogged with users posting their AE error messages, I've been very weary of Quicktime vsoftware. <
I'm just weary of getting up on weekdays.
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http://homecommunity.cisco.com/t5/Wireless-Routers/DSL-and-Wireless-something-isn-t-right/m-p/331539...
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Have you tried upgrading the router's firmware...?
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Hi, I'm not sure where to post this, but here is my story.
For several years, I've had a Palm 500.
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Post relates to: Palm m500

Hi, and welcome to the Palm Community Forums.
You always had the ability to sync with two different desktops, even of different platforms. This Palm Knowledgebase Article discusses how to Hotsync one device on two different desktops:
http://tinyurl.com/kq4c5
The Mac hotsync software is downloadable from the support/download site linked above if you don't have your original installation disc. Just be sure you pay heed to the article's instructions about only using ONE desktop for full 2-way sync, using the second desktop for one-way sync (Handheld Overwrites Desktop) as a clone of the other.
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Whether to deep-six the m500 or not is a tough one. Palm's handheld PDA business is pretty much a goner...no new stand-alone PDAs are planned, and the "current" models (TX, E2 and Z22) now seem to be at the end of their production life. So it seems that whatever is still out there in the supply stream (like www.amazon.com where you can get a new TX for something like $270) is probably about it. Your m500 is already a dinosaur, and parts will get harder to come by. But if you like the stand-alone PDA it seems that now would be the time to get a replacement for your m500. Their speed, display resolution and other capabilities are far superior to your m500.
Post relates to: None
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

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Post relates to: Pre p100eww (Sprint)

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Hardy Ko
[email protected]
Post relates to: Pre 2 p102eww (Verizon)

The HP Touchpad will be running webOS 3.0, not PalmOS, thus your programs will not run.
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(BTW, putting your email address in a public forum is never a good idea! You are asking to be buried in SPAM...)
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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I am having a love/hate relationship with Photoshop Elements! Love the page design capabilities and hate the lack of capability on the print end. Kodak does not give any choice in the book they will print from Elements. All I can get is a #$%& die cut cover! Is there anyway that I can order other options that I know Kodak has available when creating a book using Elements and their site. I want to be able to choose a custom cover! I have tried Kodak to get answers. I have tried Adobe (impossible, unless maybe you pay). Neither are very helpful! The only answers I get are use the Elements designed pages and place them onto pages that you create in their software. Problem is that one needs a jpeg file to do this. No online program seems to recognize .PSD or .PSE file types. HELP!
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Terry:
Yeah, the photobook print options are limited. (Although, the built in Kodak and Shutterfly books are very nice)
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Just to be clear.. your love hate is with Time Machine..
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Yes, don't feel it is as black&white as other posters here, but it is impractical.
What is the value of your time for example? If you are not self-employed, were you still being paid during these 8 hours. A court would consider actual economic loss, did you lose money during these 8 hours? And do you/your employer pay customers in similar situations? In my experience, you get credit based on the service (e.g. the 1 day credit) rather than being paid for your time.
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Everything was fine until last Friday and now I can not sync.
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Post relates to: Palm m500

Hi, and welcome to the Palm Support Community.
Please refer to the stickied thread near the top of this board, about syncing with Windows 7 and Vista. The first post discusses syncing older devices with new desktops.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

ADOBE Jpeg inserts etc. LOVE HATE RELATIONSHIP

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Sorry, end user capability. I have located the snapshot. However when I used
the search box and typed in jpeg inserts or snapshot nothing came up.
From: lrosenth <[email protected]>
Reply-To: <[email protected]>
Date: Tue, 15 Feb 2011 22:02:11 -0700
To: Mark Kerrin <emailaddress deleted by host>
Subject: Acrobat SDK ADOBE Jpeg inserts etc. LOVE HATE RELATIONSHIP
Are you asking about programming/developing in this area? Or as an end user?
It's very unclear....
>

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Hello
I have been using Windows live mail and Verizon yahoo together for over a year
I use Windows mail since I do like the Verizon webmail feel and format
These two program have worked fine for me until yesterday
Today we try to access yahoo mail using Windows live I get a series of errors .
These errors include
1) timeout
2) wrong password
Last night at the recommendation of VZ tech support I deleted my Live account and created a new one for the same yahoo mail address. This worked last night as all me server email were downloaded for Windows live.
However this morning when I access Windows love I get the same errors ay yesterday and no new emails since last night
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T
I
Solved!
Go to Solution.

I have had the same experience. The answer is to disconnect your verizon email from yahoo email and then to setup your email settings as described in a recent announcement from Verizon that was sent to users that do NOT use the Verizon Yahoo servers.
Anthony_VZ provides instructions in the Verizon Community Forum - Verizon.net topic. I was so disgusted by the time I wasted trying to get support to answer the simple question of what settings I should be using that I was ready to dump Verizon completely. I was eventually sent to Verizon Premium Support that would answer the question for $14.99 per month with a commitment of 10 months. I have no idea if the Verizon Yahoo ports are even compatible with Windows Live Mail any more or not (nomal support is not "trained in Windows Live Mail"). How they can make something as straightforward as providing email client settings for a common client so difficult is beyond me.
As you can tell, I am very angry about the time I wasted on this. Disconnect your Verizon email account from Yahoo and life will be better. Good Luck.

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Other than this Palm OS/WinMo Hardware and Software board, the available support resources including downloads, are available here.
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smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Please see my reply to your other post. You have repair options and the newer screens that are available with glass digitizers are better than the originals.
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smkranz
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