PALM with WLC 4400 (Web Auth Portal)

We cannot get the Web Portal splash page to display on wireless Palm units....the site simply hangs. Is there any fixes out there for this problem. Thanks for all replies!!

Has anyone else seen this Palm/WebAuth issue or found a fix? I am seeing this on our Palm devices too. Running 4.x code with internal guest auth, laptops work just fine with the https://1.1.1.1 redirect, but the Palm just hangs. Could it be the certificate is not valid and the Palm has no way to prompt for that message like a laptop. Any ideas?

Similar Messages

WLC 4400 web auth issues

Hello,
I am experiencing an issue with my model 4404 Wireless controllers that has plagued me for some time now. I have two controllers with 106 AP's split evenly between the two controllers. One of my SSID's is setup with web authentication. I have one Radius server (Cisco ACS v 4.1). The problem only exists for the SSID that uses web authentication. Reports begin to come in that students cannot login to the wireless using the student SSID that uses web authentication. The student can get to the web authentication page, but when they put in their username and password both fields go blank. You can do this over and over with no errors, and the logs in the controller show nothing to indicate any issues (you don't even see the attempted login). I obtain one of the student logins for testing and here is what I have found. I attempt to login to the student wireless with this account and recieve the same results as the student. I have an AP in my office that I use for testing so I force it on to the other controller. At that point the account in question works. I can login without any issues. I force the AP back to the initial controller and experience the same issue, I cannot login. No error of bad username and password, just login fields that go blank. More reports come in that students cannot login and I find that all issues are related to this controller. The next morning I reboot the controller and everything works for a week or more and then it all starts over again. The next time it may be the other controller that is experienceing this issue. A reboot of the controller always fixes the issue for the short term. The issue appears to be controller related but I cannot pin it down. I recently upgraded my controller code from 4.2.61.0 to 6.0.188.0 at Cisco's recommendation. Unfortunately the issue still exists. Scouring the forums produces a few other people encountering the same issue but none seem to have found a fix. Does anyone know if this is a known issue with this model controller?
Thanks much for any help.

Thank you for your response Dennis, it is greatly appreciated. I do not find any mount errors in the crash log. However I did finally find something in the message logs that I was unable to find before. I did not copy this message so it is not verbatim. The error message states that the user cannot be logged in possibly due to being logged in somewhere else. At that point I pour over every client on the controller even filtering by mac address. I see no evidence of the client being associated or authenticated. On a side note I can see the client as associated if the wireless card is enabled. Checking the ACS does not show a failed authentication. Again, rebooting the controller seems to clear some sort of radius accounting on the controller that I am unable to clear manually without a reboot. Thanks again for your response.

WLC Customized Web Auth

can i have a customized web auth portal loaded into the WLC? or i need to have an external server and load the customized web auth.

Here is a link
http://www.cisco.com/cisco/software/release.html?mdfid=282600534&flowid=7012&softwareid=282791507&release=1.0.2&relind=AVAILABLE&rellifecycle=&reltype=latest

Troubleshoot Cisco Airlap 1242 with WLC 4400 Series LWAPP_CLIENT_ERROR_DEBUG: spamHandleCfgReqTimer: Did not recieve the Config response

I have a Problem with my new AIRLAP 1242 to connect with WLC 4400
after debug in my airlap it shows :
Reset done!
ethernet link up, 100 mbps, full-duplex
Ethernet port 0 initialized: link is up
Loading "flash:/c1240-k9w8-mx.123-7.JX8/c1240-k9w8-mx.123-7.JX8"...######################################################################################################################################################################################################################################
File "flash:/c1240-k9w8-mx.123-7.JX8/c1240-k9w8-mx.123-7.JX8" uncompressed and installed, entry point: 0x3000
executing...
              Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706
Cisco IOS Software, C1240 Software (C1240-K9W8-M), Version 12.3(7)JX8, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Mon 19-Mar-07 01:42 by hqluong
Image text-base: 0x00003000, data-base: 0x004051E0
Initializing flashfs...
flashfs[1]: 9 files, 3 directories
flashfs[1]: 0 orphaned files, 0 orphaned directories
flashfs[1]: Total bytes: 15998976
flashfs[1]: Bytes used: 5062144
flashfs[1]: Bytes available: 10936832
flashfs[1]: flashfs fsck took 4 seconds.
flashfs[1]: Initialization complete....done Initializing flashfs.
cisco AIR-LAP1242AG-E-K9   (PowerPCElvis) processor (revision A0) with 24566K/8192K bytes of memory.
Processor board ID FCW1411U0FZ
PowerPCElvis CPU at 266Mhz, revision number 0x0950
Last reset from power-on
1 FastEthernet interface
2 802.11 Radio(s)
32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 68:EF:BD:5F:9A:18
Part Number                          : 73-10256-07
PCA Assembly Number                  : 800-26918-06
PCA Revision Number                  : A0
PCB Serial Number                    : FOC14093XU3
Top Assembly Part Number             : 800-29152-03
Top Assembly Serial Number           : FCW1411U0FZ
Top Revision Number                  : A0
Product/Model Number                 : AIR-LAP1242AG-E-K9
Press RETURN to get started!
*Mar 1 00:00:05.608: %SOAP_FIPS-2-SELF_TEST_IOS_SUCCESS: IOS crypto FIPS self test passed
*Mar 1 00:00:06.858: %DOT11-2-VERSION_INVALID: Interface Dot11Radio0, unable to find required radio version 581.18
*Mar 1 00:00:06.858: Interface Dot11Radio0, Accepting as a test version of radio firmware
*Mar 1 00:00:06.878: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 0
*Mar 1 00:00:07.234: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Mar 1 00:00:08.212: %DOT11-2-VERSION_INVALID: Interface Dot11Radio1, unable to find required radio version 581.18
*Mar 1 00:00:08.212: Interface Dot11Radio1, Accepting as a test version of radio firmware
*Mar 1 00:00:08.232: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 1
*Mar 1 00:00:09.278: %SYS-6-LOGGERSTART: Logger process started
*Mar 1 00:00:09.326: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C1240 Software (C1240-K9W8-M), Version 12.3(7)JX8, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Mon 19-Mar-07 01:42 by hqluong
*Mar 1 00:00:09.332: %CDP_PD-4-POWER_OK: Full power - AC_ADAPTOR inline power source
*Mar 1 00:00:09.388: %DOT11-6-FREQ_SCAN: Interface Dot11Radio0, Scanning frequencies for 32 seconds
*Mar 1 00:00:10.271: %LINK-3-UPDOWN: Interface FastEthernet0, changed state to up
*Mar 1 00:00:10.332: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Mar 1 00:00:10.332: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Mar 1 00:00:11.271: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0, changed state to up
*Mar 1 00:00:28.331: %LWAPP-5-CHANGED: LWAPP changed state to DISCOVERY
*Mar 1 00:00:28.361: %DOT11-6-FREQ_USED: Interface Dot11Radio0, frequency 2462 selected
*Mar 1 00:00:28.362: %LINK-3-UPDOWN: Interface Dot11Radio0, changed state to down
*Mar 1 00:00:28.363: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Mar 1 00:00:28.369: %DOT11-6-FREQ_USED: Interface Dot11Radio1, frequency 5260 selected
*Mar 1 00:00:28.372: %LINK-3-UPDOWN: Interface Dot11Radio1, changed state to up
*Mar 1 00:00:28.398: %LINK-3-UPDOWN: Interface Dot11Radio0, changed state to up
*Mar 1 00:00:28.399: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Mar 1 00:00:28.465: %LINK-3-UPDOWN: Interface Dot11Radio1, changed state to up
*Mar 1 00:00:29.398: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Mar 1 00:00:29.465: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
Translating "CISCO-LWAPP-CONTROLLER.ekahospital.com"...domain server (202.134.0.155)
*Mar 1 00:00:38.351: %DHCP-6-ADDRESS_ASSIGN: Interface FastEthernet0 assigned DHCP address 172.31.xxx.xxx, mask 255.255.255.0, hostname AP68ef.bd5f.9a18
*Mar 1 00:00:38.820: %DOT11-6-FREQ_USED: Interface Dot11Radio0, frequency 2417 selected
*Mar 1 00:00:38.827: %DOT11-6-FREQ_USED: Interface Dot11Radio1, frequency 5200 selected (203.130.196.5)
*Mar 1 00:00:49.835: %DOT11-6-FREQ_USED: Interface Dot11Radio0, frequency 2422 selected
*Mar 1 00:00:49.842: %DOT11-6-FREQ_USED: Interface Dot11Radio1, frequency 5220 selected
*Mar 1 00:00:49.851: %LWAPP-5-CHANGED: LWAPP changed state to JOIN
*Mar 1 00:00:49.852: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to administratively down
*Mar 1 00:00:49.852: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to administratively down
*Mar 1 00:00:50.852: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Mar 1 00:00:50.852: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Sep 18 07:02:25.504: %LWAPP-5-CHANGED: LWAPP changed state to CFG
*Sep 18 07:02:29.288: LWAPP_CLIENT_ERROR: lwapp_name_lookup - Could Not resolve CISCO-LWAPP-CONTROLLER.MYDOMAIN.com
*Sep 18 07:02:30.504: LWAPP_CLIENT_ERROR_DEBUG: spamHandleCfgReqTimer: Did not recieve the Config response
*Sep 18 07:02:30.551: %SYS-5-RELOAD: Reload requested by LWAPP CLIENT. Reload Reason: DID NOT GET CONFIG RESPONSE.
*Sep 18 07:02:30.551: %LWAPP-5-CHANGED: LWAPP changed state to DOWNXmodem file system is available.
flashfs[0]: 9 files, 3 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 15998976
flashfs[0]: Bytes used: 5062144
flashfs[0]: Bytes available: 10936832
flashfs[0]: flashfs fsck took 26 seconds.
Base ethernet MAC Address: 68:ef:bd:5f:9a:18
Initializing ethernet port 0...
Reset ethernet port 0...
Reset done!
and after that i check in my WLC that shows
AP with Base Radio MAC xx:xx:xx:xx:xx:xx (APxxxx.xxxx.xxxx) is unable to associate.
The reulatory domain configured on it '-e' does not match the controller's country
code: USA
i found that the problem about the region.
question :
1. is it possible to change the region in AIRLAP 1242 or in WLC?
2. if possible how to change it?
INFO :
my first AIRLAP Product/Model Number : AIR-LAP1242AG-A-K9 and my new AIRLAP Product/Model Number : AIR-LAP1242AG-E-K9

WLC GUI >> Wireless >> Country >> Select the country.
Regards
Surendra

WLC 5508 Web Auth and EAP / PEAP

Morning all, I'm looking for some clarification.
Current setup:
I work in a school, a few years age I installed a 4400 WLC and several APs as a proof of concept exercise to see whether wireless technology would be of benefit to teaching and learning. It was deemed to be so.
This summer I installed 2 x 5508 WLCs and increased AP coverage to 50 - copied over the configs from the old controller - all works fine.
Currently only the staff can access the WLANs with the exception of a public WLAN in the canteen area.
Because there are a limited number of devices, WPA2 in conjunction with MAC filtering was used. However the school wants to open the wireless network to all of the students - potentially this means up to 1000 devices that will no doubt change on a regular basis so MAC filtering is out.
In line with child protection policies I need an 'auditable' trail when students access wireless resources.
Planned setup:
I have setup a test WLAN that uses Web Auth - the WLC is configured to pass authentication requests ( through an ASA ) onto a RADIUS server which is tied into AD. I have a CA setup as well as a NAP server.
There is no layer 2 security set on the test WLAN and layer 3 is just web authentication. From any mobile device I can authenticate against AD and gain access to the Internet.
Clarification:
With no layer 2 security the WLAN is exposed so I need to introduce some form of end to end encryption - so I am looking at deploying EAP / PEAP.
Would the introduction of EAP / PEAP keep the network as secure as if I was using WPA2 ?
Many thanks.

If you are web authentication you cannot use dot1x as L2 security , so EAP is not an option.
But you can use preshared security , like WPA2 AES with web auth to insure that the traffic is encrypted.
or you can define a wlan profile with dot1x security on l2 and nothing on l3 , by doing so you would definetely hit the utmost security poossible.
Check the following link which contain couple of EAP config examples:
http://www.cisco.com/en/US/partner/tech/tk722/tk809/tech_configuration_examples_list.html
Please make sure to rate correct answers

WLC Custom Web Auth Bundle sample .tar file is not on WCS

The WLC documentation would make it appear (or maybe previously) you should download a sample web auth bundle code from the WCS Templates. I was never able to find a sample .tar file on the WCS 7.0.172.0 templates.
However I found on Cisco.com under Support > Downloads > Products >Wireless> Wireless LAN Controller Standalone Controllers> Cisco 5500 Series Wireless Controllers > Cisco 5508 Wireless Controller > Wireless Lan Controller Web Authentication Bundle-1.0.2 > webauth_bundle-1.0.2.zip
It was updated in June 2011, some pretty good sample html code.
The readme.html in the sample webauth_bundle-1.0.2.zip file has been very helpful , almost as good as the suppport community web page on custom web auth.
https://supportforums.cisco.com/docs/DOC-13954

WCS config guide 7.0.172 is correct
http://www.cisco.com/en/US/docs/wireless/wcs/7.0MR1/configuration/guide/temp.html#wp1129979
The bundle in WCS is downloaded through :
configure->controller
"select a command"-> download customized webauth bundle.
Just tested it and it was there.
The one on cisco.com is better though

WLC 5508 Web Auth Splash Page: Is it possible to place a download?

Hi,
I know it is possible to create custom web auth splash pages on the WLC 5508. Is it also possible to embedd a small document (less than 1MB) that users can download directly from the controller? I need this for providing the terms of use for the Guest WLAN.
Thanks
Michael

It could be done, but you will want to stay within the limits of the WebAuth bundle size (~ <10MB I believe). This shouldn't be a problem considering a .doc size, but I have to ask the same question. Why would you want to do this as opposed to just putting your terms of use inline to the page as just text/html? Maybe there is a good reason, but I can't really think of any scenario. Feel free to elaborate.

WLC 4402 web auth Internal login page

Hi,
We recently upgraded our code on our wlc and now our internal web auth page has a nice teal colored L shaped bar in the right upper part of the screen.
Is there a way to edit the internal web auth page other than just uploaded a new bundle to the box?
When I view the source of the preview page I can see the exact coding that is causing the issue.
Thanks for any ideas.
Code 4.1.185.0
Craig

The only way is to customized the code and then upload it to the wlc as a tar file. Of course, you will have to set the wlc to custom webauth and not internal webauth.

Dot1x (Switch) Question with MAC bypass & Web Auth

Is it possible to configure dot1x with MAC Auth bypass along with web authentication?
The goal is to first try dot1x
If machine doesn't support dot1x, then use MAC address. If MAC isn't in list, redirect through a web browser.
From what I read, it sounds like MAC bypass gives me half of what I need and using web auth as a fall back to dot1x gives me the other half. Can these be using in conjunction to accomplish what is needed here?
There is also Web Auth with Automatic MAC Check, but there is mention of this only working in "web auth standalone mode." Can anyone comment on this?
http://www.cisco.com/en/US/docs/switches/lan/catalyst3750/software/release/12.2_44_se/configuration/guide/sw8021x.html#wp1281903
Help is much appreciated.
Thanks,
Jason

Is it possible to configure dot1x with MAC Auth bypass along with web authentication?
The goal is to first try dot1x
If machine doesn't support dot1x, then use MAC address. If MAC isn't in list, redirect through a web browser.
From what I read, it sounds like MAC bypass gives me half of what I need and using web auth as a fall back to dot1x gives me the other half. Can these be using in conjunction to accomplish what is needed here?
There is also Web Auth with Automatic MAC Check, but there is mention of this only working in "web auth standalone mode." Can anyone comment on this?
http://www.cisco.com/en/US/docs/switches/lan/catalyst3750/software/release/12.2_44_se/configuration/guide/sw8021x.html#wp1281903
Help is much appreciated.
Thanks,
Jason

WLC (Foreign-Anchor), problem with the external web auth -- ISE

hello guys
I am currently designing a platform for a guest network, which must be isolated from the local network, the following equipment:
ISE 1.2 (Cisco SNS- 3415-K9)
WLC 7.0.230.0 (Cisco controller 5508)---> wlc Foreign
WLC 7.0.230.0 (Cisco controller 5508)---> wlc Anchor.
The EoIP tunnel between wlc is performed successfully.
The wireless client gets IP address of the anchor wlc (DHCP server).
Test 1:
I configure the WLC ANCHOR with local web authentication (internal), the wireless client is authenticated by WLC and navigate successfully.
Test 2:
Configure the WLC to anchor external web authentication (ISE). configure a user in ISE guest portal.
The wireless client gets IP address of the anchor wlc (DHCP server), attempting to navigate not display the guest portal.
Debug a wireless client trying to connect to the guest network is attached.

Thanks for your help Scott...
Now I presents another problem with the guest portal page. The wireless client obtains IP address and managed to reach the guest portal page, then enter the username and password page tells me it was successful. When I try to browse again brings me to the portal visitor page and asks me to enter user name and password.
test 1:
the username and password created for away was verified.
Scoot will have some implementation details with the same scenario I am developing? I think I'm missing some details in the ISE does not allow me to navigate the entrance for visitors to be successful.

NAC ADSSO with WLC 4400

I'm setting up this scenario today and have never done that and was wondering if there are any 'gotchas' i need to watch out for, or anything any of you have done/learned while implementing this.
I do have one specific question, the preshared key under vpn auth / vpn concentrators, where the wlc is to be added, where is the preshared key configured at the on wlc?
NAC is running 4.1.3.1, not sure about WLC.
I do have ADSSO working on the wired network, so at least that part is done.
TIA

I am currently testing NAC for wired guests and AD SSO for staff. We are planning to offer wireless guest services using Cisco infrastructure once wired is working. I was wondering about NAC and wireless guest services. We are deploying in-band as it requires for wireless so is there anything I am missing or will need to integrate wireless with NAC.

AP1131 Register with WLC 4400 problem

hi guys
can some one help me how to acheive the below :
AP ==> switch vlan 10 ==> router1 ==> router2==>switch trunk ==.> WLC
I want to register AP in WLC. I have tried with both dhcp and static ip address option from AP. The request is sent from AP but there is not hits in controller. Can some one help me on this with step by step process.
the error messahe i am getting in AP is :
LWAPP_ CLIENT_EVENT : spamResolveStaticGateway - gatewway found
LWAPP_ CLIENT_EVENT : spamHandleDiscoveryTimer : Could not discovery any MWAR.
Any idea what to do to fix this...
in my router 1 i have enabled DHCP like below :
ip dhcp pool AP-REG
   network 10.104.1.16 255.255.255.240
   default-router 10.104.1.17
   dns-server 192.168.1.10
   option 60 ascii "Cisco AP c1130"
   option 43 ascii "10.102.1.108"
10.102.1.108 is Controller IP address, both direction i can ping . network side no problem.
Please help me to fix this.
your earliest response would be appreciated.
thanks
selva

Hi, the same problem with AP1242AG upgrade with CAPWAP image. I'v
e installed on remote site withou first Priming it to the WLC4402. I read on Cisco that is necessary Priming the AP at the main site where the controller is, and only after that you can deploy the H-REAP AP on the remote site.
Is that correct?
Regards.
Alessandro Bertacco

WLC 4400/Web Authentication and proxy autodiscovery

We have a guest-SSID where people authenticate via the build in web authentication and RADIUS.
We use proxy autodiscovery (WPAD, DHCP option 252) in our network and this works on the guest-SSID, but only after the authenticated user closes and opens Internet Explorer. It seems that restarting Internet Explorer triggers the WPAD discovery process.
My question is if there is a smarter way to push proxy settings to guest users without user invention? How did you solve this?
Regards,
Rutger

The reason you need to restart IE is because the WLC will be blocking the initial discovery messages from IE to Proxy because the user won't have authenticated yet. When the user authenticates, closing / opening IE triggers the discovery messages thruogh, which are now allowed to pass to the proxy.
The most fool-proof way I've come across is to use Transparent URL Redicection. This is something you can setup on a PIX / ASA, but requires a compatible WebProxy / WebFilter - I've used WebSense, but I believe other products should work too.
Lots of documentation about how to achieve this via CCO.
Regards,
Richard

Trouble with WLC 4400 to 5508 Migration

We recently received a 5508 WLC and are in the process of migrating AP's from a 4402. The ios versions on the 5508 is 7.6.100.0 and the 4402 is 7.0.240.0. On our new WLC the 5508 we decided that we wanted to create new SSIDs and new vlans for better management. Is there an easier way to migrate ap's from the 4402 to the 5508? When we move one at a time it's tedious and sometimes we run into certificate issues, I've been doing as much research as possible as I'm helping someone with this move but many findings come to placing the new 5508 in the same mobility group as the 4402 then move the ap's from the 4402 to the new 5508. The new 5508 is in a mobility group of it's own separate from our 4402's. We have several but are only moving ap's from one 4402 at a time. Is this logical to place the 5508 in the same mobility group and move the ap's to it? If so how do I move the ap's from the 4402 to the 5508? Any suggestions, comments, help would be more then appreciated, thanks!

The fastest way to move APs from one controller to another (without using WCS/NCS/PI) is via CLI.
The command is very simple: config ap primary-base [5508 name] [AP name] [5508 Management IP address]
All you need is to put this in a spreadsheet and concatenate the AP name and you're set. Cut-and-paste to the 5508 and wait for the APs to start swinging across.

Client Excluded ReasonCode on WLC for Web Auth

Hi.
I wonder if you can point me at a table that defines the Reason Code(s) for Client Exclusion Failure? See the example event log entry below from a Guest Controller for Web Authentication failure (that was resolved - Internet router down) but I was wondering if the Reason Codes would be useful in troubleshooting. Many thanks in advance.
Tue Aug 28 10:45:31 2007 Client Excluded: MACAddress:00:16:6f:b3:20:0a Base Radio MAC :00:00:00:00:00:00 Slot: 0 Reason:Web Authentication failed 3 times. ReasonCode: 4

I haven't tried it recently. But I'm afraid of this one :
CSCsy88149 Chained certificate can not have Wildcard * character in hostname
Even if bought at verisign or any root CA, your cert has a good chance of being chained since they very often use an intermediate CA. I know wildcard certs are supported but this bug seems to say that it doesn't work for chained.
again, I didn't verify it mysefl

PALM with WLC 4400 (Web Auth Portal)

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