Palm Zire wont Sync with Address Book or iCal

I just got my Dad to switch from his PC to a MacBook and we can't get his Palm Zire 31 to syncronize with Address Book or iCal.
Tiger 10.4.8
HotSync 3.2
iSync 2.3
I went thru the setup articles and compared the settings to the ones on my Powermac and I don't see any differences. The HotSync log gives iSync Conduit errors: Could not create database Address DB, NULL from rendezvous.
This is not impressing him.

Well,
I think we have this handled. After losing all of his data and using an old back up file, we are getting somewhere. I did a hard-reset and then synced it. I have his Palm and MacBook communicating. Now, to get that dumb device to play mp3's like it was supposed to.

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