Pantech Hotshot Alerts Not Working

I recently started using our son's Pantech Hotshot and cannot get the alarms and calender alerts to work.  The volume is at max and there is a specific tone selected for each.  I have taken out the battery and took off the vibration for the alerts.  It still is not working.  Does anyone have any suggestions?  Thanks.

Hello WhiteDrone,
Are you still experiencing this?  If you are please PM me your name, mobile number and best contact number so I can further assist you.  Thank you.   

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