Pantone manager

I have add the app pantone manager and installed this
and registered all the guides.
Once I had them, in Pantone color manager, I have done: File/Export/Adobe Illustrator/sRB. Then I have restarted Illustrator.
but the new pantone colors does not appear.
What did I do wrong or missed, please advice

You might need to locate the file you exported from the Pantone manager and install it into the appropriate folder manually.
To find that folder, just use the swatches panel and save a swatches library. In the dialog box you'll see the automatically chosen folder. That's the one you need to move your Pantone library.
You'll then find that library in the "custom" section of the library menu.

Similar Messages

Why can't I find certain Pantone plus colors in Illustrator CS6 color books?

Why can't I find certain Pantone plus colors in Illustrator CS6 color books? For example I want to use PMS 2296C, but it is not coming up in the color swatch book in Illustrator.

Thanks!
I actually just came across the same thing in the meantime.
And it worked!
If you bought the physical Pantone books, there is a registration/serial number on the back. You can go to Pantone and register it (https://www.pantone.com/pages/MYP_myPantone/mypProductRegistration.aspx)
Then you're able to download the Pantone manager.
There are infact 336 new colors added to the Pantone Plus series. And this is where you need to get them. Once you have them, in Pantone color manager, you go to: File/Export/Adobe Illustrator/sRB. Then restart Illustrator.
Once you go back in, the new 336 colors are available!

When will Adobe load the new Pantone colors into the Suite?

Pantone added hundreds of fabulous colors last year and these are not available to specify in any of the Adobe Suite programs!

You can get them from Pantone although they don't make it easy. Checkout this thread starting at #9
http://forums.adobe.com/message/5879842#5879842
With the free trial version of Pantone Manager you can install the new 336 colors and Goe.

Colors pantone book do not match with screen?

Hello,
I am having a problem with matching the colors in my Pantone book with the colors on my screen. My screen is calibrated with the colormunki display. The adobe suite is synchronized and I use fogra39 as my working space.
I have looked up a color in my Pantone+ uncoated guide: a deep dark red (1797c). However, when selecting the swatch in illustrator it shows up as a pinkish red. It does not match the color book at all!
Also, the cmyk values of this swatch are entirely different than what is is in the guide.
Can anyone tell me what the problem is?
Ps. I have overprint view on and use lab colors to show spot colors. My monitor is normal gamut, but I can reproduce the color with my own cmyk mix. So my monitor can reproduce the color.
On my iPad (Pantone app) and in de Pantone manager I also see this pinkish red color, which does not match the color in the book...
Thanks!

There is one point which nobody have made mention of, which also is something anyone who works in print should know about.
The first thing to know is that there are some Green and Red Pantones that are IMPOSSIBLE to reproduce on screen because of the limitation of the RGB gamut. (The RGB of screens can only reproduce a bit more than 60% of the real-life colors and around 50% of the Pantone are situated inside the remaining missing 40%. Almost EVERY Pantone, on your charts, that are situation on the 2 top and 2 bottom positions are not reproducible on screen.)
So, it's always normal that some Pantone never look the same between a screen and the Pantone chart even if the screen is calibrated in the best ways and that is why you uses a Pantone chart. The Pantone chart isn't just a "decision" tool, but also a "preview" tool so that you can see the exact final color regardless of what's on screen.
If that is not working with your workflow, then it simply means that your workflow is flawed as it's how it has been made to be. It's not a choice, but a limitation of physics with computer hardware which you have to live with as a professional.

Why can't i find certain songs I used to listen to?

Hi I noticed recently that some songs that I've saved to my library haven't been cropping up on shuffle as frequently, so feeling like listening to them,I searched for them in my library but they were no longer there. I also tried to look for them in the general search and on the artists' page but the songs aren't there anymore. I know that some artists don't put their content on spotify at all or remove some albums and etc, but these are just single songs? The albums they came from are still available to listen to. For example, I can no longer find these songs on spotify: 3005 by childish gambino and fat bottomed girls and another one bites the dust by queen. Is this common? I'd really love if I could have them in my library again!

Thanks!
I actually just came across the same thing in the meantime.
And it worked!
If you bought the physical Pantone books, there is a registration/serial number on the back. You can go to Pantone and register it (https://www.pantone.com/pages/MYP_myPantone/mypProductRegistration.aspx)
Then you're able to download the Pantone manager.
There are infact 336 new colors added to the Pantone Plus series. And this is where you need to get them. Once you have them, in Pantone color manager, you go to: File/Export/Adobe Illustrator/sRB. Then restart Illustrator.
Once you go back in, the new 336 colors are available!

Illustrator cc crashes on start up win 8 - pantone color manager issues?

I was at a clients office yesterday, installed Pantone Color manager on my laptop (I have Adobe Illustrator CC) and on their desktop (They have latest copy of Illustrator, but not cc, it's disc). And imported some pantone swatches into illustrator on both machines.
Since I shut down my laptop on leaving their office and restarted, Illustrator freezes on start up. Their machine is ok.
I have uninstalled and reinstalled illustrator. I checked that it wasn't win updates that is causing this and ran an update. I'm stuck now, still no solution, I'm travelling abroad and I need illustrator! Could anyone walk me through any possible solutions?

I selected the swatch card that I needed using the Pantone Colour Services manager application - I selected a Pantone Textiles colour card - same colour ref guide as my paper swatch book - because it doesn't come as standard with the software, you then choose which Adobe application you want to export it to following the instructions here http://pantone.custhelp.com/app/answers/detail/a_id/1803
In ordder to do this, I installed Pantone Color Services manager from the pantone website - I note that this software seemed to be bundled with X-Rite Services Device manager which installed at the same time. Despite removing this and reinstalling and also trying to use Windows system restore (which didn't work and threw up an error message saying it could not restore) the application still does not launch. Do I need to go into the registry and alter anything?

Importing Pantone + series libraries from Pantone Color Manager

Greetings,
I'm exporting Pantone + series libraries from Pantonce Color Manager to Illustrator. Specifically Solid Coated & Uncoated. When I open the libraries on Illustrator the values don't match my color guides. That problem doesn't happen when I export them to Photoshop or InDesign. To make things more interesting doesn't happen either when I export + Series Bridge Color Libraries, only on solid colors ?!?!?. I'm using Illustrator CS5.5, any suggestions would be valuable, thanks!
Aldo

Someone can correct me if I am wrong, but you are only licensed to use the version of the software supplied by Lenovo, and any updates that Lenovo has licensed through Pantone. Unlike say video drivers, the commercial Pantone software is pay-for-use, and not tied to Lenovo licensing.

Pantone Color Manager

Hi
I've downloaded new version of pantone color managment from thei url:
http://www.xrite.com/product_overview.aspx?ID=1481&Action=support&SoftwareID=1100
It's need activation and ask me a serial number of pantone product. how can I find the serial number of color calibration sensor that installed on my laptop?
thx.

Someone can correct me if I am wrong, but you are only licensed to use the version of the software supplied by Lenovo, and any updates that Lenovo has licensed through Pantone. Unlike say video drivers, the commercial Pantone software is pay-for-use, and not tied to Lenovo licensing.

Color Management in Linux (Pantone Huey)

I found this code for using the Pantone Huey in Linux. I have not checked it out but if it works, then my Ubuntu Linux system has display calibration.
http://sourceforge.net/projects/mcalib

Jao,
Thanks. I suspected that the VMs might not pick up on profiles made in windows and imported to Ubuntu, but had not tried it. I wonder if that applies equally to Wine? I know that there are some LR users trying to get it to work with Wine.
I have pretty much given up on doing any serious photographic work on the linux side of my computer because support for color calibration and printing are simply not there to the degree I require, and the native Linux applications are not as effective as the Windows and Mac native apps--also, since I neither have the time nor am I the slightest bit interested in command line control and code hacking, I'll wait until the Linux community produces tools that are as easy to use as those for Windows and Mac.
However, I am still very impressed with Ubuntu for the apps that it does compete with Windows with--certainly, it is a better OS by far--but that doesn't help much with my Photographic requirements at this time.

Can I easily match Pantone colors using Illustrator?

Hi all,
I run a small invitation supply company.
Our primary design tool up until now has been Photoshop Elements.
We recently purchased a $6000 printer from Xerox which is the 'gold standard' for graphic arts and Pantone approved.
We also have a pantone color bridge. When I print a color using the hex code, the color looks NOTHING like the pantone swatch.
I contacted Xerox and they told me that because Elements has a very low degree of color management that we will never be able to easily color match our pantone swatches and that they aren't surprised the color is way off.
I suppose I naively figured that spending $6000 on a printer would get us easy and flawless color matching. Xerox says- not so.
They suggested investing in Illustrator and they are convinced that it will be much more likely to get us to the point that we want. Ultimately I want to be able to pick a color from the pantone deck, enter the code, and feel confident that the print will come out 100% the corresponding color.
Am I living a pipe dream?
I would like some feedback before proceeding.
On top of the financial investment, obviously there is a lot of time that my partner and I will have to spend learning Illustrator.
Any input would be great.
Thanks,
Aaron

Am I living a pipe dream?
Yes.
More precisely, you are just failing to understand the fundamental difference between spot color and process color.
I want to be able to pick a color from the pantone deck, enter the code, and feel confident that the print will come out 100% the corresponding color.
Not gonna happen, even if you do all the tedious color management setup you can.
The above assumes you are, in fact, talking about matching Pantone spot colors. (Pantone does not just publish spot color swatches, but that is the usual sense in which beginners refer to Pantone.)
A spot color is, by definition, an actual, physical, single ink which is loaded into a press. The only way to achieve your 100% pipedream is to load that actual, physical, single ink into your $6000 printer.
But that's how a printing press works, not how your $6000 printer works. It works by printing four "primary colors" of inks and then arranging tiny dots of them in proximity to each other in order to "trick" the eye into seeing them as a mixture of colors on the page in proportions which try to approximate the spot color as best it can.
But physical inks are simply not accurate enough to actually do that. There are many, many spot colors which simply cannot be replicated by mixing arrays of primary colors of inks. That's what all this "gamut" talk is about. That's one reason why spot color inks exist.
The Pantone spot color matching system is a means by which to consistently communicate proportional mixtures of actual, real, physical inks of known specific colors. All anyone (including Pantone) can do with the CMYK inks (or dyes) in a desktop printer is try to recommend percentages of those CMYK inks to best approximate a match to an actual, physical spot color ink.
It gets worse. Your monitor cannot actually match a spot color ink swatch, either. Your monitor glows. Ink doesn't. Even on tediously calibrated systems, there is more to perceived "color" than just numerical values of CMYK or RGB or HSL or Lab. There is chroma. There is reflectance. There is opacity. There is grain.
Then there's the whole matter of the incredibly context-sensitive adaptabability of human vision.
So if you are selling the output of your $6000 printer as the final product, you should not use Pantone spot color swatches as any kind of contract color specification, because your printer cannot actually print spot color inks. If you're doing color-critical work that the customer will refuse when specified colors don't match, you and your customer must specify colors which your device can actually produce.
JET

CS5.5 Can't see Pantone Color Bridge libraries!

Hello there!
I am using Creative Suite CS5.5 Trial version for now on Windows 7 platform. For some reason I don't see Pantone Color Bridge libraries, only the old ones, but none of the Plus Series. I was able to see these colors on version 5, but not here. Can't see them on Photoshop, Illustrator or InDesign. I wonder if CS5.5 supports these colors. I even downloaded a plugin from Pantone and Pantone Color Manager, but with no luck. I contacted Pantone, but still waiting for a response. Any help would be much appreciated, thanks!
Aldo

Please post in the InDesign forum. This forum is for suite specific issues only.
Bob

Color management in Illustrator CS6 and InDesign CS 6-settings & workflow questions.

I've read the color management posts and the Adobe help file regarding the Pantone + libraries and the new differences between CS5 & 6. However I'm still a bit confused as to just what my settings should be, and a few posts offer different pieces of advice, so I'm looking for clarification. I don't need to work with legacy CS files, so I don't want to swap out the old Pantone libraries for the Plus ones. However I still have my old Pantone Solid, Coated and Uncoated swatchbooks and until I can afford the new Plus swatchbooks, I'll depend on those. I'm hoping the difference between Pantone 321U and Pantone+ 321 is not great.
If I'm preparing a file for print and to be placed into an InDesign CS6 document for print, I know both document color modes should be CMYK—got that. In Illustrator CS6, I'm assuming I would use a Pantone+ Uncoated swatch (remember I'm using the old Pantone Uncoated swatch book as a visual guide and praying that the difference isn't too noticeable.)
1. In the Swatch settings pallette, should I set the Spot Color option to use the first choice—use LAB values specified by the book manufacturer, or use CMYK values from the manufacturer process books.
2. In the View menu, should I select Overprint Preview to get a (more or less-I know the drill) closer monitor color to what will be printed.
I don't want to fool around with trying to set the CMYK values as listed in Pantone Color Bridge CMYK EC (found on Scribed here: http://www.scribd.com/doc/33104/Pantoner-Color-BridgeTm-Cmyk-Ec ), and I'm not even sure of the point in doing so or what it would do for me.
What I want is to depend on a swatch book, select the named swatch from the Pantone library, have all my settings set properly, then place it in InDesign, then send the file to a digital printer and get as close an approximation to the swatch book selection as possible. I need monitor color settings to reflect the swatches as best possible.
When I can afford it, should I opt for the Pantone+ Coated and Uncoated swatchbooks, or the Color Bridge? I'm usure of the difference, and if there are any Illustrator or InDesign settings that would need to be changed depending.
As a corollary to this questions, once the settings are OK in Illustrator, what do they need to be in InDesign? There are settings for Ink Manager (all spots to process or use standard LAB values for spots, the Color palette has check options for LAB, CMYK, RGB.
I'm not sure what needs to be set in InDesign to make sure colors are consistent between what is set in Illustrator and then what InDesign does.

Let me try to help you further:
1. In Illustrator's Swatch settings pallette, should the Spot Color Mode option be set to use:
a. CMYK
b. LAB
c. Book Color (not sure if this refers to the pantone swatchbook)
- I would use "c" - Book Color. This is the file going to the printer which will use Spot Color on press. For a copy of the file to be output by your Canon, use "a" - CMYK.
2. In the View menu should Overprint Preview be checked, and why, and would it differ based on the settings for #1.
- Only if the color was transparent ( which it isn't ) would overprint preview be of any use or you use a tint value of the Spot color and a black, but even then you may not be able to detect any change in the screen view. I typically do not use any overprint preview and I do not rely on the monitor for any color deisions. You could be different and that is OK. Let me know if you are able to detect any deviates using overprint preview.
I'm sorry for being a little short. There is a lot of confusion about these issues and Adobe and Pantone are not making things any easier.
The key is your Canon will not be able to print accurate Spot color without a RIP for the necessary color tables and conversions for that particular printer. In your case, it will be necessary to build a CMYK file to print a somewhat approximate representation of that specific Spot color. Another frustrating part of this matrix is CMYK cannot match all Pantone Spot Colors.

Pantone books in CS5 vs Pantone Plus books in CC

Hi All,
After a recent upgrade from CS5 to Creative Cloud, I created a new graphic using our corporate Pantone Colour (PMS 541u), but when I sent it to (digital) printing, I discovered that it did not print the colour we were expecting.
I understand that the new Pantone Plus books no longer have CMYK values attached to the PMS colours, instead they only use LAB colours, so rather than the old way of printing using the CMYK values linked to the spot colour chosen, it now converts the Spot colour to a LAB colour, then to a CMYK colour that is completely different to the CMYK values linked to the 'old' PMS colours.
Given that it is imperative for us to ensure that our corporate colours reproduce as close to the colours on our packaging (there are 20 different products that are printed in true spot PMS colours), this makes it very difficult to match colours now.
I have tried using the new 'colour bridge' colours, but again, they're completely different to the old PMS colours and the new Plus colours. We use both coated and uncoated stock, so we need both the 'u' and 'c' CMYK values depending on what stock we're printing on.
here is an example of the variation in colour (PMS 541) that i'm experiencing, both on screen (yes I know it's not an accurate representation), and when printing digitally.
I don't particularly want to remove the new colour books and replace them with the old ones as is suggested in a few work arounds, as I want to ensure that we're using the most up to date colour profiles/books etc.
Can someone please explain what is the best way to achieve an accurate colour match when converting from PMS to CMYK for process printing?

I'd say that the answer to your final question isn't to use the old colour books. In fact, the newer, LAB-based ones will yield a better match if your settings are right.
Firstly, get your Colour Management settings right for the output conditions, by using an appropriate CMYK profile (I can't tell you which one this would be without knowing how you're printing). This way, if you convert your spot swatches to process in Illustrator, you should automatically get the closest match.
Also, you say digital printing. Many RIPs for digital presses and copiers have built-in spot colour simulation libraries, which you can manually adjust to the closest match possible. On Fiery RIPs (which I'm most familiar with), this feature is called 'Spot-On'. If you send the job to the printer with spot colour swatches intact, and named as they normally are, the RIP will convert them to the specified CMYK formulas.

W520 External Color Calibrator stopped working with updated Pantone v1.1 software

Can someone from Lenovo help me with this issue? Lenovo updated the color calibrator software in Aug 2012. They broke an external color calibrator working. L1/2 has been completely unhelpful. I also escalated to customer service with little result except that they say it is not Lenovo software and they do not have to support it! Unacceptable, the software isprovided by Lenovo. Lenovo doc also says an external color calibrator is supported. Lenovo needs to take responsibility for fixing this. Here are the email chains. I really want a refund or someone to ensure this package that Lenovo distributes is fixed!
Thanks for your help.
From: Christopher Lang [mailto:christopherlang1] Sent: Wednesday, November 14, 2012 11:34 AM To: 'Kelli' Cc: doris Subject: RE: SF184142 Re: Fw: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High Sensitivity: Private
You are distributing this software and it is defective. Who do I NEED TO SPEAK TO AT LENOVO TO RESOLVE THIS? I WANT A REFUND ASAP!!!
From: Christopher Lang [mailto:christopherlang1] Sent: Wednesday, November 14, 2012 11:25 AM To: 'Kelli' Cc: doris Subject: RE: SF184142 Re: Fw: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High Sensitivity: Private
Hi Kelli,
I do not want this case closed and disagree. This is Lenovo provided software and according to Lenovo an external calibrator is supported. I want someone to take responsibility for getting this fixed. Lenovo has provided this software and needs to work with the vendor to ensure it works. Who do I need to speak to in management? I do not appreciate the way support has just shuttled this around and nothing has gotten done.
Sincerely,
Christopher
Lenovo Doc:
3.0 System requirements ======================= Hardware requirements: - Must have an embedded or external color sensor - Can be integrated or used with a USB color sensor device. http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/pantone_color_calibrator_v1.1.0.txt
From: Kelli Sent: Wednesday, November 14, 2012 11:12 AM To: christopherlang1@ Subject: SF184142 Re: Fw: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Sensitivity: Private
Mr Lang,
Please be advised that I have taken this case assigned to Doris. Lenovo is not able help you with this issue, We cannot provide support for a third party product. The calibrator you are using is supported by X-Rite; any issues with the device need to be addressed by them,
I am sorry for your frustration however Lenovo has exhausted all means to help with a non-hardware issue. At this time Lenovo is closing this case.
Kelli Customer Advocate Customer Complaint Resolutions Lenovo US 1009 Think Place, Bldg 2 Morrisville, NC 27560
Hi Doris, Got you VM. No, Engineering is not wanting to do their jobs. What they are saying to you makes NO sense. There is even mention of an external calibrator being supported in the Lenovo doc. MANY PEOPLE USE EXTERNAL DISPLAYS AS WELL. Here is the Lenovo doc: 3.0 System requirements ======================= Hardware requirements: - Must have an embedded or external color sensor - Can be integrated or used with a USB color sensor device. http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/pantone_color_calibrator_v1.1.0.txt    This is really upsetting me!!!! Can we escalate to higher management? Thanks, Christopher
Hi Doris,
Got you VM. No, Engineering is not wanting to do their jobs. What they are saying to you makes NO sense. There is even mention of an external calibrator being supported in the Lenovo doc. MANY PEOPLE USE EXTERNAL DISPLAYS AS WELL. Here is the Lenovo doc:
3.0 System requirements
=======================
Hardware requirements:
- Must have an embedded or external color sensor
- Can be integrated or used with a USB color sensor device.
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/pantone_color_calibrator_v1.1.0.txt
This is really upsetting me!!!! Can we escalate to higher management?
Thanks,
Christopher
From: Christopher Lang Sent: Thursday, November 08, 2012 12:19 PM To: 'Doris' Subject: RE: FW: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High
Hi Doris,
I have the internal calibrator I purchased with my W520 and also an external calibrator from x-rite. The device is an i1 Display 2. The external calibration is what fails with the updated calibrator software package.
Thanks,
Christopher
From: Doris Sent: Thursday, November 08, 2012 12:13 PM To: Christopher Lang Subject: Re: FW: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High
Hi Christopher,
I'm still working wtth L2.
What exact model of color calibrator device do you have?
Sincerely,
Doris Customer Complaint Advocate Lenovo
www.lenovo.com/www.lenovo.com Print only when necessary
"Christopher   Lang" <christopherlang1@>
11/07/2012   04:22 PM
   Subject
   FW:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator - case 184142
Hi Doris, Thanks for your time, re: case 184142. Can we get this package fixed? Jeremy’s response below just makes no sense to me, same as that call center in Atlanta is so problematic. I work in IT and when I phone that call center I really wonder sometimes whether I am even speaking with another IT person on the other end of the line. These are Thinkpad, mines is an expensive one, and I am very upset that this is the level of support I get (especially after upgrading my warranty even!). Please see what you can do. I would also like a manager to speak to DeAndrea at the call center. I am sure the calls are recorded and he was completely out of line and not helpful. Just like now I wonder ‘why did Jeremy even contact me!’ what with the response below. Please phone me tomorrow as we discussed. Have a great day! Thanks, Christopher From: Christopher Lang [mailto:christopherlang1@] Sent: Wednesday, November 07, 2012 9:38 AM To: 'Jeremy' Subject: RE: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Hi Jeremy, I am really not sure how Doris will help me with this technical issue? I fel like I am getting the run around and I AM. Thanks, Christopher From: Jeremy Sent: Wednesday, November 07, 2012 9:34 AM To: Christopher Lang Subject: RE: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Chris, I never said to call level one. I literally said "please contact your Customer Service rep". Your customer service rep is the highest level you will get at Lenovo to be able to assist you. He/She is also the same person that got you in touch with me in the first place. I hope this helps. Thank you!
Jeremy Level 2 Support Lenovo Systems Experts Lenovo USA 1009 Think Place Building 2 - Lab 2P22
   "Christopher   Lang" <christopherlang1@>
11/07/2012   09:08 AM
   To
   Jeremy
   Subject
   RE:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator
Hello Jeremy, Uhhh.. My case was escalated to you now you are telling me to call level one again? WTH? You know…I just started on a contract with IBM. You know what they give us…Not ‘Thinkpads’ but Toshibas. You ought to think about that. I expect a phone call ASAP. I have also left a message with customer relations. Thank you, Christopher
From: Jeremy Sent: Wednesday, November 07, 2012 7:46 AM To: Christopher Lang Subject: RE: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Chris, This is not my department... please contact your Customer Service rep to get updates. Thank you!
Jeremy Level 2 Support Lenovo Systems Experts Lenovo USA
www.Lenovo.com/United   States Print only when necessary
"Christopher   Lang" <christopherlang1@>
11/06/2012   04:08 PM
   To
   Jeremy cc        Subject
   RE:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator
Hi Jeremy,
Any update on this package being fixed?
Thanks,
Christopher
From: Christopher Lang [mailto:christopherlang1@] Sent: Thursday, October 25, 2012 12:42 PM To: 'Jeremy' Subject: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Importance: High
Started failing when Lenovo updated the package for the w530.
Token Ring
Posts: 473 Registered: 03-10-2009
0
Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator 09-19-201211:39 AM - edited 09-20-201209:10 AM Hi. Can someone have a look at the Pantone 1.1 package. I am using an eye one display calibrator with the updated Pantone software and the calibration does not work. I get an error about an 8 bit image missing (have attached a screenshot). The calibration is not correct and Windows Photoviewer is pink. This was working OK with the v1.0 of the software (no longer on the w520 driver page). The error message is "There was an error loading the specified profile. Please make sure the image has an embedded profile and it is an 8-bit image." This was working fine before the update to v1.1. Thanks
Re: New Pantone Color Calibrator posted [ Edited ]
10-21-201202:43 AM - edited 10-21-201202:47 AM This is broken on the w520. The external calibration does not work properly. You get an error about an 8-bit image missing when calibrating. Does anyone have a link to the v1.0 version that DOES WORK? Thanks Why is the support in Atlanta so awful that people keep telling me I need to REIMAGE my machine to repair this IDIOT problem!!!!!
Re: New Pantone Color Calibrator posted [ Edited ] Options ·         Mark as New ·         Bookmark ·         Subscribe ·           ·         Subscribe to RSS Feed ·           ·         Highlight ·         Print ·         Email to a Friend ·           ·         Report Inappropriate Content 10-21-201205:23 AM - edited 10-21-201205:26 AM
christopherlang wrote: This is broken on the w520. The external calibration does not work properly. You get an error about an 8-bit image missing when calibrating. Does anyone have a link to the v1.0 version that DOES WORK? Thanks Why is the support in Atlanta so awful that people keep telling me I need to REIMAGE my machine to repair this IDIOT problem!!!!!
I've uploaded the 1.0 program.: http://www.mediafire.com/?62shz55gl757ahu
From: Jeremy Sent: Thursday, October 25, 2012 11:24 AM To: christopherlang1 Subject: contact info
here it is
Moderator note; full names and full or partial contact details of Lenovo employees / agents edited Forum Rules

I am getting the runaround!!!
Hi Doris,
I just left you a voice mail. One of the reasons I bought this laptop was for 3d photography. If I cannot use an external color calibrator and display then the laptop is not fit for purpose for the reasons I bought it. This software is ONLY available from Lenovo. According to Lenovo’s own doc, and the software’s doc, an external color calibrator is SUPPORTED. Lenovo needs to step to the plate and fix this. Not ME. If Lenovo needs to go to Pantone, or x-rite, then they Need to do that. Lenovo provided software that is not available to the public from x-rite or Pantone, and the software is to support Lenovo provided hardware (least so far as the internal calibrator), this software ALSO supports an external calibrator for use with an external display. The software supports both internal and external, and I would like to use my external display for 3d photography. This needs to be fixed please.
What are we going to do to resolve this? At his point of the runaround I’ve been getting I would like a complete refund.
Thanks,
Christopher
From: Christopher Lang [mailto:christopherlang1@]
Sent: Wednesday, November 14, 2012 2:35 PM
To: 'Kelli'
Cc: doris
Subject: RE: SF184142 LENOVO
PS I hope you are aware Kelli that the Pantone software is not available from Pantone to customers….
From: Christopher Lang [mailto:christopherlang1]
Sent: Wednesday, November 14, 2012 2:26 PM
To: 'Kelli'
Cc: doris
Subject: RE: SF184142 LENOVO
Importance: High
Hi Kelli,
As you know the ‘software’ purchase is by virtue of purchasing the laptop with the color calibrator. Are you saying you will refund my cost for the calibrator? I don’t think you quite get how much time I have spent with support with this laptop. I have had multiple issues with the it. The calibrator, failed BT adapter, Sudden Shutdown syndrome (where the machine would just shutoff on its own –well documented in the Lenovo forums and I have at least a dozen emails on this issue) as well as many issues with the Displayport connection and an external 3d display for which I spent months working with Nvidia to resolve. This laptop has wasted a huge amount of my time. The support has been atrocious.
I would like a refund for 1. The laptop 2. The external color calibrator I cannot use because the software from Lenovo does not work (this package is NOT available from x-rite as well –It is sold to Lenovo). I have a receipt for the color calibrator and would be happy to provide that.
Thank you,
Christopher
From: Kelli
Sent: Wednesday, November 14, 2012 2:09 PM
To: Christopher Lang
Subject: RE: SF184142 LENOVO
Mr Lang,
Your request for a refund on the laptop is declined. The machine has had not hardware issues and was purchased in February. We are willing refund the software only.
Kelli
Customer Advocate
Customer Complaint Resolutions
Moderator note; full names and full or partial contact details of Lenovo employees / agents edited Forum Rules

Pantone Plus Color Bridge Swatches don't match

Hi
I have used a Pantone Plus Color Bridge swatch (specifically Pantone 115 CP - yellow) in my inDesign CC 2014 project.
I have an illustrator .eps file, created in Adobe Illustrator CC 2014 placed in the document. I have used the same Pantone Plus Color Bridge swatch in the .eps file.
When printed there is a VERY noticeable difference between the yellow swatch in the inDesign document and the Illustrator placed graphic.
It looks "correct" in the Illustrator placed graphic, i.e. it matches the swatch book but where the swatch has been used in inDesign, it seems to have shifted to an almost green hue.
Could anyone explain why this might have happened?
Thanks

In your bottom capture the 187 swatch is from the the legacy Pantone library where solid color swatches were defined as CMYK. Here I'ved saved the old pre CS6 coated library and 187 is defined as a spot color but with CMYK values:
Starting with CS6 the solid swatches are Lab definitions and if you chose to convert them to process CMYK, the conversion is color managed Lab to CMYK and the results will depend on your document's CMYK profile and not a Pantone set value. If you select the swatch and look at the Color panel you can see the definition is Lab and the type is Spot:
If you don't want a color managed conversion for CMYK simulations use Pantone + Color Bridge, those swatches are defined as CMYK and the Type is Process

Pantone manager

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