Pap2 Poor quality on the receiving party end

Hello,
I have a PAP2-NA device that I have configured with my company's service. The problem is the voice quality is choppy and breaks up on the receiving party's end. The quality from the persom making the call from the PAP2 device is fine which leads me to think it is one of the settings on the device. I have other phones (Polycom SIP phones) using the same service and the same bandwidth connection and they have no problems. This further leads me to conclude it is a setting in the PAP2 device. Does anyone know which setting could be adjusted to improve quality on the receiving end?
Kevin English

Hello weeev
Start here to troubleshoot your issue with the receiver on your iPhone.
iPhone: Receiver and call audio quality issues
http://support.apple.com/kb/ts5196
Thanks for using Apple Support Communities.
Regards,
-Norm G.

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