PAP2T unable to power/operate external bell system

I have a customer that had a bell that rang when they received a call over analog. I tried to transfer the same system over to their new location but I'm unable to figure out how to make the bell ring. I have the PAP2T configured to ring in the same hunt group as the main phones. I don't come across any signs of response from the bell. Right now it goes from the ATA to a shielded pair to the bell exactly as before at the previous location. All is set up properly through the wiring. Ive logged in the ATA and edited the Voltage output and wave form in the regional tab(advanced view) while logged in as admin. As of now I'm completely stumped as to what to change from here. If you could give suggestions as what might work I would appreciate it greatly. Thanks, Keith

Connect an ordinary analog phone to the PAP2T in place of the cable from the bell. Does it ring properly? If not, check the Info page when it should be ringing to see if the PAP is trying to ring the phone. If not, check that it's being correctly addressed. If needed, use SIP Debug to see if it's getting a proper INVITE, etc. If the PAP is trying to ring, but the phone remains silent, check voltage/frequency/waveform/cadence. If no luck, you may have a defective unit; try the other port.
If the test phone rings ok, get the bell and hook it up through a short cord. If it rings now, check your cable for a short or open. If it's ok, but the bell won't ring through the cable, even with 90 V, trapezoid, and trying 20, 25, 30 Hz, then maybe the PAP just can't supply enough current to ring that bell. As a sanity check, connect the bell (with its cable) to a POTS line and see if it will ring. It's possible that a bell that draws a lot of current will cause a false ring 'trip'. If that happens, you'll see it on the Info page; perhaps a lower voltage will avoid the problem.
Message Edited by Stew on 05-09-2008 02:30 PM

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PAP2T unable to power/operate external bell system

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