Paper drawer on Officejet Pro 8600 will not close

The paper drawer on the printer will not close. It goes in approximately one inch and is blocked by something at that point even though I cannot see or feel anything strange.

Hi @connied46,
Welcome to the HP Forums!
I noticed that the paper drawer on Officejet Pro 8600 will not close. I am sorry to hear this, but happy to help!
Please see this post, Re: Officejet Pro 8600 Plus ...paper TRAY wont close all the way? By my colleague @Gemini02.
If the post does not help, please call our phone support at 800-474-6836 to get your printer serviced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best of luck!
RnRMusicMan
I work on behalf of HP
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Similar Messages

Officejet pro 8600 will not print card stock

I just purchased the Officejet Pro 8600 and cannot print card stock. I read another HP troubleshooting page and tried to run 100 copies of blank paper through to "calibrate" the printer as suggested by HP technical support. There was a suggestion to disconnect the tray 2 paper tray but I also don't a tray 2. Any suggestions? I print card stock regularly.

Hi breannemk,
Welcome to the HP Support Forums! I understand you are not able to print card stock on your HP OfficeJet 8600, can you please let me know the Exact model of 8600 you are using as well as the Operating system you are running. Do you get error messages when you try to print them, if yes, please let me know the error messages you run into?
Please reply back with the requested information so we can begin troubleshooting.
Thank you,
HevnLgh
I work on behalf of HP
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Officejet pro 8600 will not connect to wireless network

I have an new Officejet Pro 8600 that I am trying to set up. I have run the the wireless network setup wizard multiple times. It recognizes the wireless network router asks for the WEP code and then thinks for about 5 minutes before returning a message: "Unable to connect to the network"
The wireless network test results suggestes that MAC address filtering may be the problem. There is no MAC filtering function activated on our wireless router.
The wireless router is a Verizon Actiontec MI424-WR 802.11 b & n
We have computers running both Windows XP and MAC OS X.
One of the reasons that we purchased this printer is for the wireless capabilities. If it will not conect to the web then it may be going back.

Hello,
Based on the provided details, I believe the issue have something to do with the wireless security settings of your router.
Please follow the steps below to access the Advanced Security Settings:
http://www22.verizon.com/ResidentialHelp/FiOSInternet/Networking/Setup/ActiontecMI424/125511.htm
Below you will see the Network Authentication settings.
Select either Open System Authentication or Both.
Shared Key Authentication is not supported by the printer, and i believe this might be the cause for the connection failure.
Please let me know of any change,
Shlomi
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Officejet Pro 8600 will not print multiple copies

When I first set up my HP Officejet Pro 8600 I could print multiple copies. Not sure when, how, or why but I can no longer print more than one copy of any document at a time regardless if it is one page or 100 pages. I tried to update the drivers but the update failed as it said it could not uninstall the printer. When I did the error reporting it said there was no solution.
My OS is Window XP Home
The printer is connected via network.
I print mainly from MS Word 2010 and Adobe PDF files and I have the same issue from either program.
This question was solved.
View Solution.

Since the drivers and software refuses to update automatically, force it to. Uninstall all of the printer software and install it back using a fresh download. That will ensure that you have the latest driver and software for the printer installed and eliminate the need for updates for a while. I'll link them below. If that doesn't fix the problem with multiple documents not printing, try using an alternate driver for the printer. I'll link those instructions below. Let me know what happens.
HP Officejet Pro Full Feature Software and Driver
How to Assign Alternate Print Drivers in Different Versions of Windows
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HP OfficeJet Pro 8600 Will Not Print Wirelessly

Hi. I have read other threads on this forum with suggested fixes from HP employees and tried them. I have run the tool which found no errors. My firewall is off. I have installed the latest Adobe and uninstalled then reinstalled the printer software. I have followed instructions in book re: turning off computer, router, printer, etc. I can see the IP address for the printer in IE.
Still, this brand new printer will not print wirelessly or otherwise from my hp laptop. VERY frustrating. I have spent hours trying work arounds for a brand new computer. I would greatly appreciate a response regarding how to resolve this problem. Thank you.

I have seen cases where a troubled install went through flawlessly after the computer was reimaged. That may be an option to consider.
I did want to make sure that you had the most current firmware version and it looks like you do.
Before a reimage, you could uninstall Officejet Pro 8600 programs (if there are any) and download and install the drivers for your printer from hp.com. Click here for the HP Officejet Pro Full Feature Software and Driver. By doing this, you would have the most up-to-date drivers. Sometimes a download will work where a disk does not. It you do decide to reimage, I highly recommend the above download for the installation.
Let me know what happens.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

HP Officejet Pro 8600 will not allow WPA2_PSK encryption type selection.

HP Officejet Pro 8600 e-All-In-One-Printer-N911a
Macbook Pro: Mac OS X 10.6.8
Netgear WNR3500L Wireless Router
Purchased printer: 12/9/2011
Install CD version matches current Mac software download version from HP website.
Initial software installation with CD went fine with no problems. Next CD install step: Manually configuring printer using USB
cable acquired wireless router, but HP software displays "Encryption Type: WPA_PSK" There is no other selection available.
My router is configured for WPA2_PSK (AES). I downloaded a manual from HP that says this printer supports WEP, WPA and
WPA2. Does this printer support WPA2? If so, what do I need to do to select WPA2_PSK?
This question was solved.
View Solution.

Try connecting the printer to your network from the printer front panel: Setup > Network > Wireless Setup Wizard.
After completing this, run the software which will find your printer alread on your network.
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I am employed by HP

New OfficeJet Pro 8600 will not print

I just got a new OfficeJet Pro 8600 a little over a week ago and have it setup on my wireless network. The first few days it worked fine, but as of yesterday I haven't been able to print anything. The computer says it's printing, but the printer isn't doing anything. I've checked my wireless status and it says that it's connected. How do I fix this or what do I do? Thanks!

Hi there, take a look a the suggestions given here. Work through them in the order presented and post back if you're still having issues http://www.hp.com/global/us/en/wireless/troubleshooting.html
All the best.
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If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Officejet Pro 8600 will NOT print on MAC OSX 10.7.5

I'm using Mac OSX 10.7.5
New Officejet Pro 8600 is set-up and wireless is connected with Bonjour. When printing the printer utility opens and shows me that the printer is connecting. For example: "Printing Microsoft Word - Document 1". Printing page is shown as "100% complete". However, nothing prints.
I am able to print the 'Print Self Test Page' but nothing else (ie. word documents). I have the printer setup on an HP Laptop and it is working just fine over the network.
I have tried every solution under the following link and nothing worked:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02205477

HI, I also had this same issue and finally worked out a solution.
Just to summarise: I had two Macbooks 10.7.4, iPhone, iPad, airport express and netgear evg2000 router. They all worked wirelessly one minute then stopped. I could wirelessly connect to the printer, print test pages, view the queue, view supplies but any print would appear in the queue as 100% complete or 1% or 12% but never actually print out.
I logged in to the embedded web server (ews) on the printer, went to network, advanced settings-bonjour and changed the Bonjour Highest Priority Service to '9100 printing' instead of 'LDP'. I then deleted the printer from the print function in system prefs, re added it and it worked. I had to turn the iPhone and iPad off and on and they worked.

HP Officejet Pro 8600 will not scan using my new OS X

HP Officejet Pro will not scan using my newly installed OS X. Help

Hello MHz67,
Welcome to the HP Forums.
I see that you are having an issue with the dpi not getting any higher than 300. I have done extensive research on this issue and I have added a screen shot to show that the highest dpi is 300 using the ADF. If you change to scan with the scanner glass then the dpi can be increased.
Firmware will not change this setting in any way so the only explanation is that you could possibly be using a none HP software to do your scans and that software may have been changed.
I have even opened Windows Fax and Scan software on a Windows 7 operating system and still it will not go past 300 dpi.
I have had the same results on a Mac operating system as well.
I do apologize for the inconvenience.
Thanks for your time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP
Attachments:
300 DPI from ADF.jpg ‏41 KB

Printer officejet pro 8600 will not install

I have done everything but start drinking and that might be next!!! I cannot get this printer to work. Every since I download McAfee (which I uninstalled it) it will not work correctly. Now I got this pop up.
This file does not have a program associated with it for performing this action. Please installl a program; if one already installed create association in the default program controls.
How do you do that? And yes I have installed the software a million times.

Hello @glendaguichard ,
Welcome to the HP forums.
I understand you are getting an error message, despite a million software installs.
I would like to help you.
3/4 oz Malibu® coconut rum
3/4 oz white creme de cacao
1/4 oz Frangelico® hazelnut liqueur
1 splash half-and-half
Combine ingredients in a mixing glass. Shake and strain over ice in an old-fashioned glass.
Sorry.
On a more serious note, What is the operating system of the computer?
Aardvark1
I work on behalf of HP
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HP Officejet Pro 8625 - Will not acknowledge incoming fax while in sleep mode

HP Officejet Pro 8625 - Will not acknowledge incoming fax while in sleep mode. The sender receives an error "no answer".
When I call the fax number, if I touch the screen it will wake up immediately to receive the fax.
Printing from the computer while in sleep mode works fine.
Please advise. Im missing important faxes and can only set sleep mode to a maximum of 15 mins, so I have an alarm set to touch my machine every 15 mins. sigh...
Thank you,

Hi Willia,
Welcome to the HP Support Forums! I see when your HP Officejet Pro 8625 enters sleep mode, you are unable to receive any incoming faxes. The senders will receive a 'no answer' error. I understand your printer will wake up from sleep mode if you send a print job.
First let's go ahead and make sure the OJ 8625 is plugged directly into a wall outlet, using a power bar or surge protector can cause the printer to lose basic functionality over time. To get a better understanding take a look here: Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
Now, I would like you to update your printers Firmware, click on the link below and follow the on screen instructions:
HP Officejet Pro 8620/8625 Firmware Update
Are you now able to receive incoming faxes when the OJ 8625 is in sleep mode? If not, I would like you to contact our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

My HP officejet pro 8600 will print but won't scan wirelessly

My officejet pro 8600 will print and scan with a usb connection. It will also PRINT when connected wirelessly but it doesn't SCAN wirelessly. Running OS X Yosimit 10.10.2. thanks John

Thanks John!
I'm still curious as well, do you get that same error regardless of initiating the scan from the printer or the software?
At this point, I will suggest that you try resetting your printing system (don't re-add the printer just yet) and then perform a verify/repair of your disk permissions. Once those complete, restart your Mac and then add the printer back to the queue.
Try scanning again via the HP software and then the Apple software. Please also ensure you try initiating the scan both from the printer as well as the software and let me know if there is any difference, thanks
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

HP OfficeJet Pro 8600 - will print wirelessly but not scan on Windows 8.1. HP PC

Hello,
my HP printer and HP computer have been working perfectly but now all of a sudden I cannot scan anymore from my printer to my computer. I can print and scan the other way around and the wireless network works. I am just a regular user and don't feel sure about how to uninstall and re-install programs, so I would be very happy if you had just a simple fix
I already tried closing down everything and unplugging the router, then plugging the router and turning everything on again but it didn't help.

Hi @gabmus,
Welcome to the HP Forums!
I see that you can print but not scan wirelessly with your HP Officejet pro 8600 on Windows 8.1. I am happy to help you with your scanning issue!
To verify the printer's hardware is working, are you able to make copies with the printer? Copying a Multipage Original.
In the meantime, please go through the steps in this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet....
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro 8600 Plus not able to use full features

HP Officejet Pro 8600 Plus (Model No. N911h)
Serial No.[Personal Information Removed]
Windows 7 Professional Service Pack 1
The printer is being used on the desktop as a network printer. Windows Firewall is turned off. Office uses Trend Micro Antivirus. Able to use full features like digital fax, print, scanning only when Trend Micro Office Scan is offloaded. Printer was taking dynamic port so created Standard/TCP-IP port created. Even this did not solve the problem. Trend Micro administrators say the port is open. Not sure if anything particularly needs to be allowed by Trend Micro. Spoke with HP support system over phone. They are also not sure what is to be done rectify the problem.

Hello,
I see that you're having an issue unblocking ports for the printer.
Here is a list of the ports that needs to be unblocked. Hopefully this will help.
Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the
HP device.
• Incoming (UDP) ports: 137, 138, 161, 427
• Outgoing (TCP) ports: 137, 139, 427, 9100,
9220, 9500
The ports are used for the following functions:
Printing
• UDP ports: 427, 137, 161
• TCP port: 9100
Photo card upload
• UDP ports: 137, 138, 427
• TCP port: 139
Scanning
• UDP port: 427
• TCP ports: 9220, 9500
HP device status
UDP port: 161
Faxing
• UDP port: 427
• TCP port: 9220
HP device installation
UDP port: 427"

HP Officejet Pro 8600 Plus Not Recognized On The Network

I have a CenturyLink DSL Modem/Router that has 4 ports on the back. I use Port 1 on the DSL Modem/Router to conntect to my NetGear Router. I use Port 2 on the DSL Modem/Router to connect my HP OfficeJet Pro 8600 Plus printer. I use Port 3 on the DSL Modem/Router to connect my Brother MFC-7360N printer. I am not using Port 4 of the DSL Modem/Router.
My NetGear Router is used to connect all wired desktop PC's (5) in the house.
I was able to successfully install the software for the Brother printer on all computers and can print on the Brother printer from any of the desktop pc's.
I have the software for the HP printer installed on all computers but on the WIN XP desktop pc I cannot detect the printer on the network. During the setup process the software detects that the HP printer and the WIN XP pc are connected to two different routers (the DSL Modem/Router is being detected as a router by the WIN XP pc). On the other desktop pc's which are running either WIN7 or WIN8 there is no detection problems even though the printer is connected to the DSL Modem/Router while the PC is conntected to the NetGear Router.
Does anyone have any knowledge as to why I am having this problem. The problem seems to be only with the WIN XP pc and not with the WIN7 or WIN8 pc's.
This question was solved.
View Solution.

You are running a double NAT scenario, not good. Simple fix, put the gateway unit (modem/router) in bridge mode, which will disable the router functions and just make it a modem. Now connect the Netgear router to the gateway unit and have this handle all your wired and wireless connections.
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I worked for HP but now I'm retired!

Paper drawer on Officejet Pro 8600 will not close

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