Paper feed

Hello Everyone,
I have a used HP 8000 printer and it won't pick up and feed paper.
I have cleaned the rollers , re booted the printer as instructed in Trouble shooting, ...
I 've also watched the pick up rollers as they come down, and they are moving into position,.but they will not pick up the paper.
Is there maybe an adjustment I might perform myself ?
Thank You ,
Kenneth
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Hello @Oldradio, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having paper feed issues. I would like to help!
I'd suggest starting by removing the ink cartridges, and performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest updating the printer firmware:
HP Officejet Pro Firmware
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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HP LaserJet P2015 Tray 1 paper feed

My HP LaserJet P2015dn printer has been my workhorse printer since new, especially for printing checks, envelopes, forms from paper Tray 1. I always print using the Auto Select for paper feed, so that if there are checks/envelopes in Tray 1, they will be selected. For the past 6 weeks or so, the printer will not feed from Tray 1 on demand, that is will not pick paper from Tray 1 if Auto Select is enabled as I have used it in the past.
Printer will pick from Tray 1 IF Tray 1 is specifically selected OR Tray 2 has no paper or is removed. I doubt I can retrain myself to do either of these things as work arounds.
Stupidly, I paid a $50 bench fee for a technician to tell me the printer is mechanically working as it should. On further investigation, I have determined that the HP print drivers is use seem to have been installed on July 10, 2008 (about the time this issue started AFAIK) from a combined installer HPLaserJetP2015andColorLaserJet2605_2700.dmg which I installed for my Color LaserJet 2605dn printer.
I still have the prior LJP2015OSXfullsol.dmg on my hard disk, but reinstalling same does not seem to replace the new driver with the old.
So, is there any way to get rid of the the newer print software OR overlay the older on the newer? Other suggestions?

So, I cranked up my old PowerBook G4 (OS 10.4.11) which has the older driver for the P2015dn and the problem remains.
I have made some progress: If I want to print with paper feed from Tray 1, I pull Tray 2 out a few inches, load the paper in Tray 1, start the print job, and the yellow Attention LED flashes indicating an error. Note that the Paper Out light does NOT come on. So I press the Go button, the Attention LED goes out, and the print job completes using the forms in Tray 1 as desired.
So I'm thinking now, What Error condition? and why does clearing it make it print?
Certainly seems like a hardware problem to me as this is NOT the way the printer is supposed to work as documenetd in the User Guide.

HP Envy 4500 - issues with paper feeding on intial setup

I just bought this HP Envy 4500 this afternoon and I need to use it asap. Upon initial set up (before any wireless connections), I am stuck at the paper feed needed in order to print the test page. I loaded plain white paper but it still tells me to load the paper. It sounds like it's preparing to print but then the paper does not feed, it never pulls the paper in. I have used 3 varying stacks of paper to try to get it to pull and nothing.
Please help. TIA

Hi @Loopster2,
Welcome to the HP Support Forums! I see you are setting up your HP Envy 4500, but it is not recognizing the paper, so it keeps asking you to load the paper.
Please make sure the Paper Tray is pushed all the way back, alot of the times if you are getting this error it is because the paper tray isn't installed properly.
Continue troubleshooting here: HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - An 'Initializing...Plea...
Please let me know the outcome, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP LaserJet Pro 400 MFP M425 - paper feed is always legal

HP LaserJet Pro 400 MFP M425
im unable to have the paper feed use letter paper.
I can scan with the scanner bed and it select letter paper correctly, but when i attempt to use the paper feed its always legal size
Ive restored to factory default settings, but still issue continues.
how can i make the change to have it select letter size.
thank you
This question was solved.
View Solution.

Hi @biggddc , and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at HP Commercial LaserJet Forums.
I hope this helps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

LASERJET P2015-PROBLEMS WITH PAPER FEED

We have a HP LaserJet P2015 in the office. When the paper reaches the halfway point, the printer makes a horrible sound and will not feed the paper. Anybody have any suggestion?

So, I cranked up my old PowerBook G4 (OS 10.4.11) which has the older driver for the P2015dn and the problem remains.
I have made some progress: If I want to print with paper feed from Tray 1, I pull Tray 2 out a few inches, load the paper in Tray 1, start the print job, and the yellow Attention LED flashes indicating an error. Note that the Paper Out light does NOT come on. So I press the Go button, the Attention LED goes out, and the print job completes using the forms in Tray 1 as desired.
So I'm thinking now, What Error condition? and why does clearing it make it print?
Certainly seems like a hardware problem to me as this is NOT the way the printer is supposed to work as documenetd in the User Guide.

Paper feed out of sync on HP PSC 1510 All-in-One Printer Scanner

Paper feed out of sync on HP PSC 1510 All-in-One(SN MY59SD224W0498). Goes to flashing orange light. With Vista Home Premium 32-bit, 6.0.6002 Service Pack 2 Build 6002. USB connection to HP Pavilion GU658AA-ABU a6250.uk .
After cleaning ink drip tray including removing & refitting the small panel in the base towards the rear RHS of the printer and also Super Glueing a small wedge of timber to close split shaft bearing for rear print feed rollers - looking from rear with clean out door removed this is at the LHS where the cogs are - paper feed is out of sync. When turned on with paper in feed tray printer draws in paper until about 2" (5cm) of paper protrudes from delivery slot & then stops. Paper jam is indicated by flashing orange light. On pressing Cancel/Resume, paper is expelled & another sheet taken in with the same results. Have turned off & restarted. Have moved cartridge cleaner tray right from front to rear & tested & then brought it right forward again & tested. Have turned off & unplugged power & USB & restarted after more than 30 minutes. Have uninstalled driver & downloaded & installed anew. Downloaded & ran the HP Print Diagnostic Utility. All to no avail. Any suggestions anyone?

Hi there nobster,
This article should cover the blinking light. However, I suspect the printer requires servicing.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Laserjet 1018 paper feed problem - started suddenly and now wrinkles paper but does not feed it in

This HP Laserjet 1018 is 4 years old, has worked flawlessly. But a day or two ago it fed a sheet of paper, there was a ripping sound, and the paper emerged, printed, but with a 1/4" wide, 5" long missing bit near the bottom, running the long way of the paper. I found and removed the crinkled up torn strip of paper, and have restarted this printer numerous times. Since that incident, it refuses to feed paper correctly, but bunches it up and wrinkles it a bit from the left to right and does not feed it in. Thus, won't work. I can't see any broken parts or anything stuck inside -- and taking this printer apart is v. complicated -- no easy panel to remove to see the feed mechanism. I'm doubtful I can take it apart enough, and still get it back together. I've cleaned the feed roller (small half-round gray rubber thing) and it does not seem to be the problem.
Questions:
a) anyone experienced, and solved this problem?
b) is it worth trying to send this for repair (I got it on special for $69, and the replacement equivalent now appears to be the HP P1102w, which is selling via Amazon for $94.99
Thanks

Hi. Thank you for your post.
The following link at the HP Customer Care web site may provide some help on the paper feed issues you are seeing.
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=110&prodS...
Although I am an HP employee, I am speaking for myself and not for HP.

LaserJet 2100 paper feed

I am trying to get my LaserJet 2100 up and running after several years of no use. Everything is looking "ok" except the paper feed. After I print a page and it is discharged into the tray, a second sheet is fed about halfway and stops. Then when I try to print another page I get a paper jam signal. Paper size on my page set up is 8 1/2 x 11. I have tried both of the drivers that are listed on the HP site. I am running XP on a Dell Inspiron 6000 lap top. It only has USB ports for printing, so am using an adapter to interface with the printer. It is set up to run through a virtual printer port via USB.
What to Do?

I have experienced this on some other devices, so I will share the following ideas:
First, by your description, this appears to be a hardware problem rather than anything to do with connectivity although you mentioned it. Specifically, the paper feed mechanism which relies on friction feed to pick up the paper. It is picking up more sheets at once than it should. The top sheet gets pushed off, but due to extra friction from the paper pickup roller, a second sheet also gets pushed out of the tray, but lags behind the first sheet and only partially makes it way though the paper path.
Due to the "several years of no use" as you mentioned, it is possible the rubber on the paper pickup roller has dried out over time and become a harder material. That could affect the amount of friction and how it contacts with the paper for paper pickup.
Here is a test you can run:
Try varying the amount of sheets you have in the tray. The tray is spring loaded, so it contains a spring which pushes the paper up against the pickup roller. Often the amount of paper you have in tray will affect how much that spring is enguaged, and this will affect the friction against the paper pickup roller. Try changing the amount of sheets you have in the tray.
If that test does not show any improvement, try using a different paper or replacing the paper pickup roller.
Just some ideas...

HP officeJet all in one 6310 paper feed issues at input tray

what could be the cause of my HP officejet 6310 printer intermitantly grabbing multiple pieces of paper at the input tray?
I have been using the same paper for over a year or 2 with no issues up to the last few months. I have blown out any dust and tried to clean the rollers with alcohol to no avail. Is it a part worn or did I not clean the right part?
It seems to happen more often with less sheets in tray. any help would be appreciated.

Hi,
Here is a link to a document that covers paper feed issues on the OJ 6310. There's a video which shows some steps about what to do. Even though you have cleaned rollers the video may contain more information about cleaning other rollers that you may not have cleaned.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02036357&tmp_task=solveCategory&lc=en&dlc=en&cc...
I hope that this helps solve your issue.
---- If my answer was helpful please click the Kudos star.
If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->
(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

HP Photosmart 2610 All in One Printer Paper feeds OK but the software and sensors are a problem

HP Photosmart 2610 All in One Printer Paper feeds OK but the software and sensors are not allowing paper to feed until several steps are taken first.
(I am using Windows 7. I also use the virtual XP mode and mostly MS Office 2003 docs).
I have had this printer for several years and love it. Before I toss it out, I thought I would check if I could get it to work properly before I buy another printer. Note: I did put in a new HP black cartridge (because it was out of ink) but the printer was not working properly for several days before I changed the cartridge. The printer was at step 5 before ink change.
Lately, each time I turn on my printer, I have to go through the same routine
1. The printer wants to align the cartridges so I push OK
2. The paper feeds into the printer and stops at the exact place to start printing.
3. Error message appears that it is out of paper. So I press OK to continue.
4. It says "aligning print cartridges" runs through 2 sheets of blank paper without trying to do anything and then states "cartridge alignment failed" "Press OK to continue"
5. Screen is now normal and it appears it is going to work.
6. It makes no difference if I used the copy function OR when I send a print job from the computer, the paper feeds into the printer and stops at the exact place to start printing but nothing happens.
7. Error message appears that it is out of paper. OR that it is the wrong size paper. I pull the paper that was at the proper place to be printed from the printer and then the error message says "Paper jam. Press OK to continue"
8. I press OK. The printer will then quickly feed in and eject 2 sheets of paper before it will actually start printing the print job. It will work fine after this as long as I print from the same document.
9. If I want to print a different document then I have to start all over again at step 6 to get the printer to work. If I shut the printer off I have to go back to step 1.
What I have already tried
A. Uninstalled and reinstalled the printer driver direct from HP web site. I have done this several times with both the basic driver download and the complete package download.
B. I have done a partial reset by unplugging the printer, and then re-plugging the printer while pushing the "# and 3" buttons while turning on the printer. I have done this several times. Each time it will work fine until I try a different document of turn off the printer.
C. I have downloaded the HP Print and Scan Doctor and used it several times. It states that "everything checks out OK"
D. I have downloaded the HP Hardware Diagnostic Utility 4.0 but it does not work with my printer.
E. I have cleaned all the rollers and blown air throughout to make sure there were no bits of junk in the paper's path or blocking a sensor.
F. I have tried different brands and weights of paper (all 8½ x 11) but nothing works.
Most of the problems started when I added the printer to the virtual machine so I could print XP files. This may just be a coincidence because the printer has the same problems when I use the copy function without the computer being on.
Thanks for looking at my issues. Any help would certainly be appreciated.

I just tried using Notepad as you suggested and had the same result. Paper feeds in stops at proper place and error message "out of paper"
I just put in two new HP ink cartridges because the other two were low and I was told that this might be the problem.
I seem to remember that the HP 2610 shows 2 "ink icons" in the lower left corner. One for black and one for color. The ink icons would change from completly full to just an outline as the amount of ink went down. Currently the black ink icon is missing
This is a very frustrating problem because the printer works great after doing a few steps to get around the problem. The fact that the problem reoccurs any time anything is changed is the major problem
Most of the problems started when I added the printer to the Windows 7 virtual machine so I could work with Windows XP programs. This may just be a coincidence because the printer still has the same problems when I use the copy function without the computer even being on.
I want to thank you for all of your efforts. Perhaps this is a unique problem that will never be solved and it is best to take my losses and buy a new printer. As a last chance, if possible, could you refer my post to someone who is an expert with the HP 2610 printer.

Officejet K550 Pro: Paper Feed Problems

About a year or two ago, we purchased a K550 unit for our office, and 3 subsequent units for employees' personal use. At first, everything went great - it was the best inkjet printer I or my staff had ever owned! After a month of great service, my staff and I recommended this product to customers demanding a printer with low cost of ownership and fast, high-quality printing. However, after about 3 months of service, all of our units began developing paper feed problems in about the order they were purchased, depending on their usage (the older units first, unless they were used more than other units).
It started with an occasional failure to pickup a new sheet during a print job, slowly progressed to having to hand-feed the printer to get it started on a job and supervising the printer throughout the job to clear the occasional feeding problems during the job, and erupted into a continuous hand-feeding of every sheet of every job through all of these printers, all the time. We immediately replaced, at our cost, all of the 15 customer units, 3 employee units and 1 internal unit that were purchased by us or on our recommendation with other HP devices, even after several customers willingly contacted HP and were sent warranty replacement new and refurbished units that also failed. The only three K550 printers that remain in service with us or our customers (one in our office and two others with customers who requested to keep the units we replaced) fail to pick up any paper out of the main tray an astonishing 93%, 98% and 100% of the time, respectively. This is not an exaggeration, these are documented numbers rounded down when applicable).
I've perused many online sites, forums and websites on this topic - both professional and non - and found this to be a common problem with what seems to be a very great number of these units. Some folks also mention a problem with the K/Y (black/yellow) printhead, but neither I nor any of our customers have experienced this problem. In solving this feeding problem, we've tried different brands, weights and chemical makeups of paper (HP paper works well, but Staples brand paper of standard weight and 97 bright works best), tried different loading strategies for each paper type (such as fanning the paper before loading and before printing, light, moderate and heavy loads in the standard tray), tried installing a duplexing device (HP OEM of course), tried installing the larger paper tray (also HP OEM) and flashing different firmware supplied by HP - all to no avail. None of the units have any aftermarket parts, kits, ink cartridges or printheads - everything installed and used in these printers is OEM, except for occasional special papers or label sheets. So where does this leave us? More importantly - where does this leave my customers who I prematurely recommended this product to?
We're looking for a solution from HP. We've tried customer service and have opened several issues without resolution. I'm tired of my employees and myself dealing with this issue only to be told how to load paper and to flash the same firmware on the same device for the third, fourth and fifth times. We have 16 defective units in storage and 3 units in partial service for a total of 19 units. Accounting for these 19 units: we lightly use 1; we sold and supported 15 of these within our customer base and 3 to our employees, all of which we replaced with other HP products (again, at our cost), and 2 customers decided to keep 1 defective unit each. As a result, both myself and my company are out big money because of this issue. We replaced all of our supported K550's with other HP devices only after unsuccesfully attempting resolution with HP.
If there are replacement parts that address and resolve this conflict available, where can I obtain them? If there is a simple remedy, what is it? What can we do to mitigate this situation and yield a positive outcome? The K550 is an outstanding printer in terms of speed and print quality, unfortunately its unreliability due to poor feeding performance and need for constant supervision and user intervention doom this model to the component recycler's scrap heap. Do you have a solution? Are you experiencing the same problems? I want to know!

So, I just typed this nice, long post about my SOLUTION to this problem, and apparently the forum didn't like it and deleted it. I'll have it up in the next couple days.

HP Photosmart Premium C310a Printer paper alignment and paper feed problem.

Standard Info:
HP Photosmart Premium C310a Inkjet All-in-one Printer.
Windows 7 Home Premium
No reported errors messages except for paper jams.
No changes were made to the system before the problems began.
My Info:
I am very proficient with computers and electronics. I would first like to say that this printer has very vibrant inks and its ColorSmart/sRGB ICC profile is pure magic. The high DPI ratings have turned out to be accurate so far and the printer prints beautiful images.
Problems:
The problem I am having is with the printers paper feed rollers. They are not scrolling the paper through the printer accurately and consistantly. There have also been two paper jams when using multipurpose everyday paper. When printing high res artwork using HP Advanced Photo Paper I was using HP Photosmart Essentials to create an 8"x10" picture on the 8.5"x11" paper and the first 35-40 prints came out accurately but then, before any paper jams or other problems the 8x10 pictures began to not center correctly on the paper. Then the top of the 8x10 picture started slanting to the right on the paper and extending too close to the right edge of the paper. The entire 8x10 picture is no longer printing 8x10 (the left side of the picture is just over 8" tall and the right side of the picture is printing just under 8", same thing with the top and bottom edges of the image) and is not centering properly on the paper. I just had my second paper jam last night which I clicked the "cancel print" button on the front of the printer touch display to eject the paper. Immediately after, everything began printing very close to the left edge of the paper and prints at an angle down the sheet no matter what it is that I print or what paper it is printed on. I have tried using the auto alignment feature on the printer several times and it does not help.
Questions:
Is this printer purchased on 09/25/2011 from hp.com (with no extended warranty) still under a regular warranty?
If I send it in for repairs will HP be able to fix these problems?
Is there any way that I can adjust the scrollers myself to fix the problem?
Is the new C510a more reliable than the C310a in this field?
I need a backup printer for my art business, I would like to purchase an HP C510a, but am concerned I will have the same problems with the new one.
If anyone can help, please respond. I cannot go on with these problems any longer.
Thank you for your time,
Nanette

Thank you for your quick response Bob. Your answer was helpful, but did not solve my problem. I have cleaned the printer exactly as your response has suggested, but there has been no change, and I was not able to find any dirt, scum, dust, or anything at all wrong with the rollers.
Here are a few pictures of some 8"x10" pictures that I just printed on 8.5"x11" HP Advanced Photo Paper:
These 8"x10" images are supposed to be centered on the paper, but are FAR from centered or dimensionally accurate to 8"x10".
This last image shows really well how the top of the 8"x10" image slants downward from left to right as well as approaches too close to the right edge of the paper.
Is this a problem that I can fix on my own?
If I send the printer to HP for repairs will they be able to fix this problem or will they just clean the printer scrollers and send it back thinking it is fixed?
I really need help with this problem, because right now, the printer is not useable.
Thank you for your help.
-Nanette

I can't print from firefox. The paper feeds throught the printer but does not print. The same web pages will print when I use internet explorer. And the printer works fine with word, excell etc, just not with firefox.

Whenever I try to print any page opened in firefox it will not print. The paper feeds through the computer, but does not pring.

See this: <br />
http://kb.mozillazine.org/Problems_printing_web_pages

HP PSC 1515 paper-feed problem

Hi
Our HP PSC 1315 has a paper-feed problem, but this does not appear to be a dirty roller: while I can hear motors whirring when the printer wants to feed in the paper, none of the visible rollers turn ― including the single pick-up roller ― and the "check paper" light remains on.
Any suggestions? Can you help?
Thank you
Michael

Hi,
You could try a printer reset. See the following link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01577374&tmp_task=solveCategory&lc=en&dlc=en&cc...
This may help. However, if the rollers still persist in not moving there may be some mechanical issue with internal gears not engaging. This would probably necessitate some physical repair so you woul dprobably have to contact HP to find out if there is somewhere that does printer repairs near where you live. See this link:
http://www8.hp.com/us/en/contact-hp/contact.html
I hope that this helps.
---- If my answer was helpful please click the Kudos star.
If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->
(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

Canon Pro-100 Paper Feed

New Canon Pro-100. Prints great. The problem: the paper feed in both the manual and the rear feeds are REALLY touchy. It will just declare that there is no paper when there is. I haven't found any clear differences when it works and when it decides there's no paper. I did find the posting on the rear vs. manuel feed confusion and helped some but it's still pretty picky. Any thoughts? I'm trying to run a small business with this thing and it's making my life very difficult. Thanks in advance.

I just rock the paper side to side slightly and sense for a firm bottoming. I generally don't have trouble with the rear tray. The manual feed is more tricky since generally it is heavier paper. I can feel when paper is bottomed. Once I developed that process I rarely have a problem unless I am printing multiple prints in manual feed and don't wait for all the mechanisms to stop moving.
John Hoffman
Conway, NH
1D Mark IV, Rebel T5i, Pixma PRO-100, MX472

Paper feed problem with OfficeJet CL7680

The paper feed roller does not drop to pickup the paper and then I get a load paper message. I have tried resetting the default by unplugging and holding down the OK and cancel button as I turn on the machine but the problem persists. I took the machine into my local copy machine repairman who has worked on HP printers before and his analysis was the same as mine. He basically said this is a "throw away" machine, go out a buy a new one. Other than the paper feed roller not dropping down, the machine works perfectly and I would rather repair if if possible that spend the money for a new one that I have no confidence in.

Call Epson tech support as you are still under warranty w/them.

Paper feed

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