Paper in tray does not feed - error messsage says to load paper - D1660

Two questions:  My hardly-used D1660 printer does not pick up the paper in the tray - regular 8 1/2 x 11 - width guide is snug against the pages in the tray - everything looks all right, but still it will not print.  Message is to "load paper."
I reloaded the software and drivers last night from the HP site, followed all the steps including not connecting the USB cord until prompted, and got a "successful install" message.  Then, at the "restart computer" stage, a "fatal error" message came up after I had closed all other programs and had done the "restart" from the Start menu by clicking on Shutdown and then Restart because there was no other prompt.
After the Error message, everything immediately began "uninstalling" automatically.  No option to stop it. 
What happened?
So I'm wondering what the "fatal error" was - and how to get the printer to pick up the pages and print.
All the components of the print program are showiing in the Programs queue.  So doesn't look like they are "uninstalled."
Probably irrelevant:  I recently added a new black ink cartridge and have the original multi-color cartridge in place.

I've attached a link to an HP Document that should assist you in correcting this problem. You may need to do a reset of the printer, the instructions to do this are included in the document.
'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02033226&tmp_task=solveCategory&lc=en&dlc=en&cc...
Dave M.
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Please mark the post that solves your problem as Accepted Solution.
I am an HP employee.

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