Paper Jam error message due to broken gear on Officejet Pro 8500 all-in-one printer

3 year old HP Officejet Pro 8500 all-in-one printer (haven't used it much). Keeps telling "Paper Jam" although there is no paper jammed anywhere (searched meticulously with a flashlight after watching HP's tutorial videos on how to clear paper jams). I started searching on the Internet and found a couple of related videos on Youtube that pointed me in the right direction:https://www.youtube.com/watch?v=PMFW1RRlDHEhttps://www.youtube.com/watch?v=EwbF2Vs_0gQ I could hear a clicking noise on that area of the printer each time I turned it on, so I carefully took the black cap apart that was hidding the gear, and confirmed I had the same problem as in the youtube videos above. See picture below showing the white plastic gear part that has a large crack which causes the Paper Jam error message and renders the printer unusable. After Googling a little bit, seems like a relatively common issue and wonder why such a part like that is not made of a stronger material like metal (planned obsolescence maybe?). Does anybody know if there is a way of replacing the broken gear? (I really care for the environment and I would like to avoid having to throw the relatively new and expensive all-in-way printer away) Thanks a lot in advance for the advice!

Hey , Thanks for posting in the HP Support Forum. I do see that a cracked gear in your HP Officejet Pro 8500 All-in-One Printer is impeding all functionality. I would like to help you with this but that particular part is not replaceable. I recommend you reach out to our tech support team to find out what servicing options you have available. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. I hope this helps. Regards,

Similar Messages

Keep getting printer error message. Have apple compr using hp ohotosmart c4680 all in one printer.

I am having problems printing from my IMAC computer. I am using photosmart C4680 all in one printer. I have repeatedly uninstalled printer and reinstalled printer from original disc. Error message coming up when I attempt to print. Used to print from Hp officejet printer d145. I began having problems with it. I have discontinued printing from it and I have uninstalled software from that printer. Error message states "Library/StartupItems/HP All-In-One Communications" has not been started because it does not have the proper security settings" message comes up when starting up computer. How do I correct this problem?

I recommend that you take a look at the following document. It should help to resolve your issue.
hp printer/scanner/copier 900 series software/driver
Try that and let me know if it works for you or not. If it doesn't let me know what happened and I will see what I can do from there.
Best of luck,
Kyle
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP Officejet Pro 8500 , false paper jam error message, small plastic piece broken

product : HP Officejet Pro 8500 All-in-One Printer - A909a
OS : NA
Error : (fake) paper jam on printer screen
I made no change before the issue. It occured while printing 2 pages. The first one was ok, the second one never shows.
First I spend many time searching after the paper, cleaning my printer etc...
Then I looked on the internet for advices, ideas etc.
Endly I found this video : http://www.youtube.com/watch?v=PMFW1RRlDHE
I checked my printer and I saw the exact same piece as in the video broken...
I don't print often and I must say that I'm shoked that because if a f... piece worthing nothing all my printer and all the functions are unusable...
I tried the support to obtain information on how to get this piece replaced. All I got is an automated message saying banalities (expired guaranty) and other links to unrelated things.
Fortunately there was also a link to here...
Thanks.
ps : My feeling is that this piece is made to fail if I believe many post often seen on google (look comments on the video)...

The very same thing happened to my 8500 WIreless. I was printed a two page document and only one page came out. since that time the printer is stuck in the 'Paper Jam' state. Call it false or fake, it is simply inaccurate. I watched the video and located the gear that breaks. I opened the cover, stuck screwdriver in the sensor to make it think the cover was closed and watched it cycle. I can clearly see that the white gear on the left is cracked, in fact separated. The cycle causes the gear to rotate so I could get a good visual on it, even inside it's black housing. I will now begin my hunt for repair options.

Receiving a false paper jam error message for a 6310 all in one printer

I have an hp 6310 all in one printer. It is showing a false paper jam error message with no paper in the printer. I have tried all of the fixes that have been suggested on the website as well as on you tube to no avail. Nothing works, I have cleaned all of the parts that have been suggested to clean and reset the printer. I am still receiving the same paper jam message with no paper in the printer. Does anyone have any suggestions to try to fix this printer.

Do you here any clicks or other sounds when the 6310 first starts up?
I'm trying to fix false paper jam error on Sharp Fax/copier,F0-4450.
When researching the problem, found suggestion that a bad solenoid could cause that error.
After completely disassembling the copier found that wasn't the problem.
I here 2 clicks during start up that sounds like gear slipping a tooth, as if something is preventing a shaft from turning.
Back to the drawing board.
UPDATE!!! Took fuser out, turned gears with screwdriver til 81/2x11 paper went thru, lubricated ends of fuser roller with powdered graphite lube.
3 page fax came thru.

False paper jam error message on Officejet All-in-Ones

I've been helping a not-so-techie friend with his J6450 false paper jam errors. He's now on his second one (got replacement from HP) and has same exact problem. (We think the paper sensor is getting stuck and causing error message.)
His problem is by no means unique. I have looked at customer reviews for this printer on many vendors' websites, and have seen horrible reviews of HP's all-in-ones because of the false paper jam error message. By the way, none of the suggestions here seem to fix the problem, so don't waste your time uninstalling and re-installing the software. The problem is mechanical.
With so many posts regarding false paper jam errors on these HP All-in-Ones, HP should replace these printers with a different model that does NOT have this problem, if such a model exists, at no charge, of course.

I have just spent the last 3 hours thinking I have been overlooking paper somewhere in my J6450 after consistently getting a paper jam error. Of course my warranty has expired! Just wondering if it would be worth fixing OR NOT?

Hp officejet pro L7590 all-in-one printers - 'door open' message

We have a 1 and 1/2 year old HP Officejet Pro L7590 all-in-one . "Door Open" message would not go away even if all the doors are intact, or after we shut it down and turn it back on after 60 seconds. We could not print, fax nor copy. We talked to HP customer service which no longer support this series. How can we bring our printer back to work?

There are at least three interlock switches that can cause this error. One is on the door that covers the ink cartridges, one is on the top lid (covering the "guts" of the printer) you lift up to service the printheads and the third is on the back duplexer; if you don't have a duplexer, there should be a cover in place. You'll need to check all three to be sure they're in working order.
I know the door covering the ink cartridges has a tendency to break off the little tab that keeps the door closed so that would be the first one I'd check. The top lid that covers the "guts" of the printer also has a small tab that goes into a hole that activates an interlock switch. If that tab is broken off, the switch does not get closed, giving you the error message you see. I've seen this broken off also, usually from closing the cover when misaligned with the receiving hole. If this one is missing, you can ball up a small piece of paper and shove it in the hole to activate the interlock switch.
The 7590 is a great printer. Much better built than the newer models and cheap to operate, IMO. Hope you can get it working again.

Error code B81AA24C on my officejet pro L680 all-in-one ... can printer be fixed? how??? thanks..

error code B81AA24C on my officejet pro L680 all-in-one ... can printer be fixed? how??? seems to not power up ...thanks..

Hello
Is it possible to do a reset on the unit? Via: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00841912&cc=us&dlc=en&lc=en&product=2512009&tmp...
To try to get it in default mode
Kind regards
Best regards,
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
Although I work for HP my posts and replies are my own .....

Paper jam error message - HP Officejet 8500 pro - please help, deployed no return option

You may have solved this now but this problem seems to be inherit to the HP design. I have it also after 6 months of operation. I have downloaded the new firmware and it does not help. I have found a symptom of the problem is the arm does not drop down and the paper does not feed. Then, loud clicking noises take place and a "out of paper" error happens. Countless calls to HP does nothing to solve this. One partial fix I tried after reading it here is to set your paper settings for " HP Premium Inkjet Paper" This seems to work but the printing is at a much slower rate. Not a final fix. I have been trying to work with HP, but they are making it very difficult to stay with them.

don't buy it. I had the paper feed problem - now a paper jam message (with no paper jam) - and HP is not interested in my business. I installed this on 1/22/2010 and after about 300 pages, it is unusable. (and "out of warranty") Ridiculous. I have gone back and forth with HP over the past 3 weeks and I have no progress to report. Sad.Excellent history with 970 - 970Cse - 7310cxi - and coutless printers before that. WHAT HAPPENED???ok - done venting I think. I don't know how to fix this - HP doesn't seem to know what to do besides replacing it with the same model that eventually has the same problem. I will keep watching this in case there is real progress on this issue. In the meantime, I fired up the 7310 and will NOT buy another HP unless I hear that they have their act back together. (If they take too long, I'll go to Consumer Reports and pick the best printer there (non-HP)) Good Luck

Hp Office jet pro L7780 all in one printer - error C00E0001

I started getting a notice that said: you have a problem with your cartridges, it showed all colors. Then as I took the cartridges in and out, I got an error code COOEOOO1 which directed me to: turn power off then on again, which I did many times. This has never worked. I have pulled up the "hardware diagnostic" which said I have a connectivity issue. I checked the cables, they were plugged in. I disconnected them and tried the wireless but that got the same error. Help! My computer is a window xp

HI RODA80,
Welcome to the HP support forums. I understand that when you are printing a multiple page document on your Officejet Pro 8500a that only the first 2 pages print.
To better understand the issue would you please provide some further information:
1)    What operating system are you using (Windows 7, Mac 10.8, or Windows 8, etc)?
2)    Is this happening for all multiple page documents or just one?
3)    Has a default of only printing the first 2 pages been accidentally set?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP 8500 All in one printer, Error msg to change yellow/black cartridge

Cartridge was changed but same error msg occurs.
SN {Removed for privacy} DATE: 12-5-08. What can I check now that there is new ink cartridge properly installed. We have turned off, left it set and triedturning on again.

Hi,
As it is refurring to a yellow/black part its most likely the printhead that needs to be replaced and not the cartridge.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

Paper Jam Issue with OfficeJet Pro 8500 A909a

I have a 6 mo old 8500 all-in one printer that has worked perfectly until today. It declared a Paper Jam in the middle of a job and I have followed ALL available HP procedures and recommended disassemblies and have found nothing wrong, but cannot get the printer to perform when restarted. I have also rebooted my computer and checked for driver upgrades.
Attempts to print test pages sometimes results in the take up of a piece of paper from the tray, but no printing results. I have removed the paper that was not printed upon and repeat the process, which seems to prove that no other paper was in the system, though the indicator continues to show "Paper Jam". I have also reseated the cartridges, which had no impact.
Are there any other recommendations?

Hello Sylamos,
The "save" option grayed out most likely means you have not given your custom paper size a name. Like in the example.
So adding a name in the name dialog should solve the issue. Let me know if it doesn't.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

"ink system failure" error with code oxc19e0023 on a HP Photosmart Premium All-in-One Printer - C309

"ink system failure" error with code oxc19e0023 on have a HP Photosmart Premium All-in-One Printer - C309g - Have done all the resets and reseated the ink also tried replacing ink with new HP carts..getting frustrated please help
This question was solved.
View Solution.

Have you tried the steps outlined in this article:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
If not give the steps a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP Laserjet 2430dtn Paper Jam Error

I have got a HP Laserjet 2430dtn and the bit of plastic for the rear paper jam sensor has broken off the printer and as such I now get a permanent 'Rear Paper Jam' error.
Is it possible to disable the sensor so that I can still use the printer or is the printer dead?

Chances are the printer has a small bit of paper that is still jammed in it. When paper jams always try to pull in the direction of the paper path! If it tears then remove the toner cartridge to see if you can see any bits of paper inside. I have the Laserjet 1012 which is a similar design, early in it's life I had a similar issue, after removing the toner cartridge and seeing all bits of paper were gone I still got an error. I then removed the top cover of the printer, located and removed the offending piece of paper, put it back together and now several thousands of pages later all is fine.
If that doesn't work then contact HP's support (they will reply to an email with 24 hours) or go the chat route. If you try to call because you are well out of warranty there will be charge.

6700 jamming error message

I cannot clear the screen message that states I have a ADF paper jam. I have carefully followed all of the instructions in the HP online tutorial including the reset procedure. I never found any paper jam at all. This is a new machine that I just started using at the end of December so all of the mechanisms are clean. The problem occurred after I printed a page out of a book. I am not a "techie" so please keep your suggestions suitable for an old lady.

Hello @GUSE ,
Welcome to the HP forum.
I understand that you are having a false paper jam message, referring to the ADF. I would like to help.
The following is from HP's document: A 'Paper Jam' Error Displays on the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Pri...
Here is the part I would focus on:
Solution six: Clear the paper jam from the automatic document feederFollow these steps to clear a paper jam from the automatic document feeder (ADF)
Press the Power button to turn off the printer.
Disconnect the power cord from the rear of the printer.
Remove any originals from the document feeder tray.
Figure 26: Remove any originals
Lift the cover of the ADF until it stops.
Figure 27: Lift the ADF cover
Check for any jammed paper in the rear of the ADF.
Gently grasp any jammed paper in the ADF with both hands, and then pull the paper slowly but firmly upward to remove it.
Lift the tab located on the front edge of the ADF to raise the ADF mechanism.
Gently grasp any jammed paper in the ADF mechanism, and then pull the paper slowly but firmly upward to remove it.
Close the ADF cover.
Try the task again.
If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.
Solution seven: Perform a power resetSometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to perform a power reset, which will clear a false paper jam error.
Step one: Reset the printer
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Honestly If you have done this already, and the unit is new, I would call technical support.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

HP Photosmart Plus B209a-m paper jam errors

I keep getting a paper jam error on my photosmart plus B209 a-m. I have followed all of the directions in the guided help. There is no paper jam and every time I try to print thats what message I get.
Can anyone help? I am so frustrated I am ready to scream. I just got this printer for Christmas. Geeze!!

I have exactly the same problem! Also VERY frustrated!
Called HP 'Support' yesterday and was told (LITERALLY): "Throw the printer away." !!!!
The machine is just slightly out of warranty and, since HP, in their infinite wisdom, has decided NOT to locate a Service/Repair Center anywhere in all of Australia, they are unable to service or repair this printer.
Aside from the cost associated with buying a new printer, I find this VERY ENVIRONMENTALLY UNFRIENDLY!! To be trashing such a piece of hardware for a simple problem like this, is not a very smart way to be doing things, in my book.
I am convinced that anyone who knows how to open this machine up could fix this problem in 30 minutes, but I can't figure out for the life of me how to get into the machine.
After having had a very close look into the guts of the machine, I can actually see where the carriage is hanging up, but am unable to disassemble or open the machine up to un-jam it.
DOES ANYONE OUT THERE KNOW HOW TO DISASSEMBLE AN HP-B209A (All-In-One) PRINTER??
VERY, VERY POOR SHOW HP!!!!!

Paper Jam error message due to broken gear on Officejet Pro 8500 all-in-one printer

Similar Messages

Maybe you are looking for