Paper Jam help...New .hp Officejet 6100 wireless

HOW DO I FIX A PAPER JAM FROM PAPER FEED TRAY? There's 7 sheets of paper in the clump which is half way into the printer.....I have a project due in the morning....HELP!

Sorry to learn that you are having this issue, trudylynne68;
This is article will explain and ilustrate how to clear a paper jam on your printer Please follow the order presented
'Paper Jam' Message Displays on the Computer
Let me know the outcome I will do my best to help you.
Hope this helps!
RobertoR
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You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Similar Messages

Paper jam error message - HP Officejet 8500 pro - please help, deployed no return option

You may have solved this now but this problem seems to be inherit to the HP design. I have it also after 6 months of operation. I have downloaded the new firmware and it does not help. I have found a symptom of the problem is the arm does not drop down and the paper does not feed. Then, loud clicking noises take place and a "out of paper" error happens. Countless calls to HP does nothing to solve this. One partial fix I tried after reading it here is to set your paper settings for " HP Premium Inkjet Paper" This seems to work but the printing is at a much slower rate. Not a final fix. I have been trying to work with HP, but they are making it very difficult to stay with them.

don't buy it. I had the paper feed problem - now a paper jam message (with no paper jam) - and HP is not interested in my business. I installed this on 1/22/2010 and after about 300 pages, it is unusable. (and "out of warranty") Ridiculous. I have gone back and forth with HP over the past 3 weeks and I have no progress to report. Sad.Excellent history with 970 - 970Cse - 7310cxi - and coutless printers before that. WHAT HAPPENED???ok - done venting I think. I don't know how to fix this - HP doesn't seem to know what to do besides replacing it with the same model that eventually has the same problem. I will keep watching this in case there is real progress on this issue. In the meantime, I fired up the 7310 and will NOT buy another HP unless I hear that they have their act back together. (If they take too long, I'll go to Consumer Reports and pick the best printer there (non-HP)) Good Luck

I'm getting a "paper jam" warning in a HP 4500 wireless. There is no jam.

Officejet 4500 wireless....windowsXP-home...."paper jam"
There is no paper jam!

HI jimvt75,
Give this article a look and try the steps in it. It will help with the false paper jam message you are getting.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

Paper jam issue on HP OfficeJet Pro X576DW

My recently bought HP OfficeJet Pro X576DW displays and initiates a Paper Jam warning and holds printing subsequently. However, there is no "paper jammed".
Seems like one of the sensors is confused.
Is there a way to hard reset the printer, cause it is not working right now.

Hope I can help you.
First, please see if you can make sure you have the latest version of firmware on your printer. If you hit the "?" mark and then touch Printer Information, you'll see the FW Version as the last thing on the screen.
The most current ends in 1336MR. If you have a number <1336, please update the FW.
The easiest way to check for FW is to have the printer connected to web services. The small icon on the upper left is for Web Services and under that menu is to check for update.
Then...
Settings/Tools/Advanced Cleaning.
Normally, this requires sending out of a cleaning pad by HP, however, try feeding a piece of card stock through tray 1. This may fix your paperjam.
Let me know.
HP Product Expert for the Officejet Pro X Series.
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Since day one ! paper jam on NEW C310a

From the time I got this outta the box and hooked it up, it said PAPER JAM, and it continues to say that even tho I go thru all the correct steps. I bought this C310a back in like July and have only printed abt 20 pgs (and those were testing pages).
I would like very much to send this back to HP and request a new one (and it can even be the next step down for all I care) OR send it to them and have them fix it and return it to me.
Since it's still under the standard 1yr warranty, can I call the toll free # and get some help that way ?
PLEASE - can someone help me on this ??
I desperately need a working printer.
Thanks
MT

It would really be nice if someone could or would reply to my problem.
I'm about ready to just take the thing with me to the top of the house and pitch if off = chalk it up to money thrown away. It's not doing me any good sitting in the corner collecting dust.
maybe even go get me another Lexmark - the last one I had lasted abt 8 yrs or so and never had a moments problem out of it.
MT

Can Officejet 6100 wireless print without network?

We just purchased a Officejet 6100 to use in a vehicle for commercial vehicle enforcement. We would like to use it to print wirelessly directly from a laptop without a network or cable. Is this possible with this printer? If not do you have a suggestion before I rip it out of the box? Our hopes it that it would connect with the laptop wirelessly and give the ability to print.
IBM thinkpads
Win XPpro

It appears from the manual that this is not a wireless printer.
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

False paper jam error message on Officejet All-in-Ones

I've been helping a not-so-techie friend with his J6450 false paper jam errors. He's now on his second one (got replacement from HP) and has same exact problem. (We think the paper sensor is getting stuck and causing error message.)
His problem is by no means unique. I have looked at customer reviews for this printer on many vendors' websites, and have seen horrible reviews of HP's all-in-ones because of the false paper jam error message. By the way, none of the suggestions here seem to fix the problem, so don't waste your time uninstalling and re-installing the software. The problem is mechanical.
With so many posts regarding false paper jam errors on these HP All-in-Ones, HP should replace these printers with a different model that does NOT have this problem, if such a model exists, at no charge, of course.

I have just spent the last 3 hours thinking I have been overlooking paper somewhere in my J6450 after consistently getting a paper jam error. Of course my warranty has expired! Just wondering if it would be worth fixing OR NOT?

Help with HP Officejet 4500 Wireless Printer

We have two HP 4500 Wirless Printers. We could print through our wireless network (unsecured) until we secured it.
Now it will not print.
We selected the tool icon on the printer. Next we selected WIRELESS MENU. Next, SET UP WIZARD.
It started searching for the network. We located our wirless network and selected it.
Then it asked for the WPA Passphrase? Our passphrase is all lower case, one word. We entered it, but when we used the printer's keyboard, it automatically capitalized the first letter.
The message said, "Connecting". Then INVALID PASSPHRASE.
We called the 800# for HP and the message was that tech support was not available at this time. Both printers are still in warranty.
We tried the live chat with tech support: BUT the Product Number on the back of the printer is only 5 letters long, and the message said it should be 6 or 7 letters long. Thus no connection with live chat.
Needless to say, we are very frustrated!!!
Any ideas from the community would be welcomed because we can't reach HP tech support.
If HP is reading this message, please email me.

OK, in a web browser on a computer connected to the router (wired or wireless, does not matter), type 192.168.0.1 into the address bar (not the search or 'Google' bar).
When it asks for a login and password enter 'admin' for the login and leave the pasword blank.
Now, navigate to the wireless section and under wireless security you will find your wirless passphrase.
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I am employed by HP

"paper jam" Power outage

I have an HP Officejet 4500 Wireless, every time we have a power outage the printer shows "paper Jam" -- there is NO Paper jam, however I follow the steps as if there was one but the printer still shows paper jam and I cannot print
In the past I just kept repeating the stepts and it eventually re started but that's not working now printer is 2 yrs old

Hey Marthab421,
I see you are getting a false paper jam error with your Officejet 4500 wireless. If you have performed all the steps for clearing the message, but it is still present on the display, then the next step is going to be trying a factory reset on this printer.
I have the steps to perform this type of reset on your printer and will send the information to you in a private message. Please check your inbox messages and read Bob_Headrick's thread on printer resets, found here.
Let me know if this helps,
Jason
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I am not an HP employee.

Hp officejet 6100 eprinter will not install on windows 7 64bit

I've tried everything. Cannot install software for brand new hp officejet 6100 eprinter. No using disc, not wireless, not usb, not downloading software not troubleshooting in windows nothing what so ever. It's been weeks and weeks, just can not use this printer in anyway on HP Pavilion dv7-3060us Entertainment Notebook PC
Serial Number: [edited by Moderator]
Product Number: VM237UA
Can't attach screen print of error messages here.
install does not finish: A fatal error occurred preventing product use. Click "Cancel" to cancel install.
MSIExec command: /i "C:"\HP_ePrint\Setup\Core\SIPM_64\HpTcpMon65.msi"/qn REBOOT=ReallySuppress
Path: <empty>
Return code: 1603
Troubleshooting HP printer software installation
We are sorry that our printer software encountered an error while installing.
Your printer software did not install successfully. You may have seen an error similar to one of the following:
"Device setup failed to complete"
"Unknown device"
A red X displays after connecting the USB cable
On the following screens, you will find troubleshooting solutions that our support agents have found to be the most helpful to resolve install errors. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Also, this troubleshooter includes buttons to make certain steps easier. If a button doesn't work or you would like to do the steps yourself, you can view the manual steps by expanding the hidden text below any button.
To begin troubleshooting, click Begin USB Troubleshooting, below.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software
This solution consists of multiple steps. Make sure you complete each step before continuing to the next one.
Uninstall the HP software
Even if the HP software installation failed, some components might have partially installed on your computer. Follow these steps to remove them.
Disconnect the USB cable from both your printer and computer (if it is currently connected).
Click here to open the list of currently installed programs.
+ Button didn't work? Click here for instructions.
Point to or tap the upper-right corner of the screen to open the Charms bar, and then click or tap the Search icon.
Type control panel in the Search (Windows 8.1) or Search Apps (Windows 8) box.
Click or tap the Control Panel icon.
The Control Panel window opens.
Under Programs, click Uninstall a program.
On the taskbar, click the Windows icon, and then click Control Panel.
The Control Panel window opens.
Under Programs, click Uninstall a program.
On the taskbar, click Start, and then click Control Panel.
The Control Panel window opens.
Double-click Add or Remove Programs.
In the list of installed programs, click your HP printer name, and then click UninstallChange/Remove.
Follow the onscreen instructions to complete the software removal.
Caution
If the uninstaller asks you to remove shared files, click No. Other programs that use these files might not work if you delete the files.
You may be prompted to restart your computer.
Note
After the restart, this troubleshooter will open and return to this page automatically.
Click Next Step below to continue with the next step in the solution.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software Run the Microsoft Fix it troubleshooter to reset the registry entries
Sometimes the uninstall does not completely remove the software. Microsoft provides an automated fix for this problem on their web site. Follow these instructions.
Click here to open the Microsoft support solution:
If you like, review the information on the Microsoft web page.
We recommend that you click Run now in the Microsoft Fix it section to fix the problem.
Follow the onscreen instructions in the Microsoft wizard:
On the Are you having a problem installing or uninstalling a program? screen, click Uninstalling.
On the Select the program you want to uninstall screen, scroll through the list of programs and choose the entry for your HP printer series, and then click Next.
When the Microsoft wizard completes, you will be prompted to restart your computer. Click Yes to restart.
Note
After the restart, this troubleshooter should open and return to this page automatically. If it does not open by itself, open it manually after the restart.
Click Next Step below to continue.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software Disable startup services
Windows allows many programs and processes to run immediately upon startup. These programs may be preventing you from installing the HP software. These directions explain how to disable these programs and processes temporarily so that you can install the printer software.
Click here to open the System Configuration Utility dialog box. (It may take up to a minute for this to open.)
+ Button didn't work? Click here for instructions.
Point to or tap the upper-right corner of the screen to open the Charms bar, and then click or tap the Search icon.
Type msconfig in the Search Apps box.
Click or tap msconfig.
On the taskbar, click the Windows icon.
Type msconfig in the Search programs and files dialog box, and then press Enter.
On the taskbar, click the Windows icon, and then click Run.
Type msconfig in the Run dialog box, and then click OK.
On the taskbar, click Start, and then click Run.
Type msconfig in the Run dialog box, and then click OK.
Check to see if Normal Startup or Selective Startup is currently selected. If Normal Startup is selected, follow the indicated steps, below. If Selective Startup is selected, follow those steps instead.
Note
Follow the appropriate instructions for your startup type. You only need to follow one set of instructions, not both.
To disable a Normal Startup
To disable a Selective Startup
Select Selective Startup, and then clear the Load Startup Items check box.
Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.
Click Disable All.
Click the Startup tab, click Open Task Manager, and make a list of the items that are selected.
You will need this list to reset your computer startup items later.
Click the General tab, and then clear the Load Startup Items check box.
Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.
Make a list of the items that are selected.
You will need this list to reset your computer startup items later.
Click Disable All.
Click Apply, and then click OKClose.
A new window displays. Click Restart to continue.
Note
After the restart, this troubleshooter will open and return to this page automatically.
Upon restarting your computer, the System Configuration Utility window may display. If it does, select the Don't show this message... check box, and then click OK.
Click Next Step below to continue with the next step in the solution.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software Reinstall the HP software
Now that your system is updated, try installing the HP software again.
Turn your printer on.
If you are using a USB connection, disconnect the USB cable from both your printer and computer (if it is currently connected).
Reinstall the software using the CD that came with the printer, or download and install the latest version of the software for your printer from the HP web site (recommended):
Click here to go to the HP Printer Install Wizard download page.
Follow the directions to download and run the HP Printer Install Wizard.
Follow the onscreen instructions to download the printer software for your version of Windows.
The HP Printer Install Wizard downloads and starts the software installation.
Note
A full Windows 8 or Windows 8.1 printer software install may not be available for all products. Click here to find out if a Windows 8 or Windows 8.1 download is available for your printer.
Follow the onscreen instructions, making sure to proceed all the way through the installation without canceling or exiting any screen.
Note
Do not connect the USB cable until you are prompted, or an install error may occur. Also, if your software is still not finding your printer over the USB connection, review the following USB tips.
+ USB tips
Ensure that your USB cable is no more than 5 meters (16.4 feet) in length. (For best results, use a cable that is less than 2 meters (6 feet) in length.)
Try connecting the USB cable to a different USB connector on the computer. (For example, if you plugged the cable into a front USB port, try plugging it into a port in the back.)
If the USB cable is connected to a USB hub or a docking station for a laptop, it could cause the installation to fail. Even if you believe that your USB hub works fine, try connecting the USB cable directly to the computer during the device installation (when prompted). You can always move it back to the USB hub later.
If you need to use a USB hub, use one that is externally powered instead of using a non-powered hub.
When the installation completes, try using your printer.
Turn your printer on.
If you are using a USB connection, disconnect the USB cable from both your printer and computer (if it is currently connected).
Reinstall the software using the CD that came with the printer, or download and install the latest version of the software for your printer from the HP web site (recommended):
Click here to go to the HP Support & Drivers web page.
Select the option to download drivers and software, and then type the name of your printer in the search box.
For example, type HP Photosmart B211.
Follow the prompts and make selections to display the software and drivers for your printer.
When prompted, select the appropriate version of Windows, to view the driver download and CD ordering options.
Tip
If you're not sure whether your operating system is 32-bit or 64-bit, click the Is the Windows version on my computer 32-bit or 64-bit? link on the page for help.
If given a choice, select the full feature software and drivers link.
This option may appear in an area labeled Drivers.
When prompted, click Save, and download the software to your desktop or a folder where you can easily find it.
Start the HP software installation by running the install program that you downloaded.
Follow the onscreen instructions, making sure to proceed all the way through the installation without canceling or exiting any screen.
Note
Some printer models require a USB connection during the install. If you are prompted by the software, connect the USB cable. Do not connect the USB cable until you are prompted, or an install error may occur. Also, if your software is still not finding your printer over the USB connection, review the following tips.
+ USB tips
Ensure that your USB cable is no more than 5 meters (16.4 feet) in length. (For best results, use a cable that is less than 2 meters (6 feet) in length.)
Try connecting the USB cable to a different USB connector on the computer. (For example, if you plugged the cable into a front USB port, try plugging it into a port in the back.)
If the USB cable is connected to a USB hub or a docking station for a laptop, it could cause the installation to fail. Even if you believe that your USB hub works fine, try connecting the USB cable directly to the computer during the device installation (when prompted). You can always move it back to the USB hub later.
If you need to use a USB hub, use one that is externally powered instead of using a non-powered hub.
When the installation completes, try using your printer.
Whether or not you installed the software successfully, make sure you follow the instructions in the next step to enable your startup software, or your computer may not function in the way you expect. Click here or click Next Step below to continue.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software Enable startup services
If you disabled startup services earlier, make sure you follow these steps to enable them again or your computer may not function in the way you expect.
Click here to open the System Configuration Utility dialog box. (It may take up to a minute for this to open.)
+ Button didn't work? Click here for instructions.
Point to or tap the upper-right corner of the screen to open the Charms bar, and then click or tap the Search icon.
Type msconfig in the Search Apps box.
Click or tap msconfig.
On the taskbar, click the Windows icon.
Type msconfig in the Search programs and files dialog box, and then press Enter.
On the taskbar, click the Windows icon, and then click Run.
Type msconfig in the Run dialog box, and then click OK.
On the taskbar, click Start, and then click Run.
Type msconfig in the Run dialog box, and then click OK.
If you disabled a Normal Startup, follow the indicated steps, below. If you disabled a Selective Startup, follow those steps instead.
Note
Follow the appropriate instructions for your startup type. You only need to follow one set of instructions, not both.
To enable a Normal Startup
To enable a Selective Startup
Select Normal Startup.
Click the Startup tab, click Open Task Manager, and then selectenable every item from the list you made in a previous step.
Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.
On the Services tab, select every item from the list you made in step A.
Click Apply, and then click OKClose.
A new window displays, prompting you to restart.
Note
After the restart, this troubleshooter should open and return to this page automatically. If it does not open by itself, open it manually after the restart.
Try using your printer again.
If you successfully installed your HP printer, you're done! You can delete this troubleshooter if you'd like.
If the install was not yet successful, click here for further assistance.
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Reinstall mylar strip that cam out when I was removing paper jam.

when removing a paper jam from my hp officejet pro 8500 all-in-one printer, fax, scanner, copier, a strip of mylar tape came out of the printhead area. the strip is approx. 14-16 inches long X 5/16 inches wide with square holes in each end, different shapes. writing on each end - CB021, 80007, B-05. is there a schematic or some other picture that can tell me where to re-attach it? i have pictures available if necessary.
This question was solved.
View Solution.

The post here has information (including pictures) for a different printer, but the same principle applies. Be sure to get the strip threaded properly into the slot on the carriage.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Using HP Officejet 6110 and Officejet 6500 wireless issues

I have been using an HP Offciejet 6110 printer for a long time with an HP laptop running WINXP. I purchased a new HP laptop running WIN7. The WIN7 laptop will print to the 6110 in color only and doesn't allow the HP Imagimg Director software to work.
I recently purchased a new HP Officejet 6500 wireless printer and set that up to run off the HP laptop with WIN7 using the full software install. That seems to be working OK.
I then setup theold XP laptop using only the drivers for the Officejet 6500 so I could still use the Officejet 6110 from that computer and all the scanning and other features of the HP Imageing Director software. But it appears that the Officejet 6500 drivers have scewed up the Officejet 6110 software drivers on the XP laptop. How do I get this computer back to using the 6110 as normal (which was very useful) but be able to use the 6500 as an optional printer without all the 6500 features?

Hi dresdenron,
Thanks for clarifying the issue again. I was a bit confused.
How is the Officejet 6500 and Officejet 6110 setup on the Windows XP? (USB, Wireless)
Both models use completely different software. So there shouldn't be any interference even if the full software had been installed for the Officejet 6500. If both printers are connected by a USB cable, then the Officejet 6500 might have taken over the port and therefore causing the scan not to work.
What happens when you try to scan? (error message)
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
If the issue persists, uninstall and reinstall the Officejet 6110. This way it will be recognized on the new port assigned.
Uninstalling the Printer Software.
HP Officejet and PSC Full Feature Software and Driver.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
The Officejet 6110 is a Windows Update for Windows 7. There is no HP Imaging Director software available to run on Windows 7. Installing the Printer Software in Windows 7 for a USB Cable Connection.
Please provide in detail the results. If I missed anything, just let me know.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Deskjet 3650 Paper Jam or Out of Paper error messages but neither is the case

I've tried printing from both a computer running Windows 7 and an old computer running XP, but neither seems to work. Less than 24 hours ago, I printed from the XP just fine. Now when I try to print from either computer, I either get a Paper Jam or Out of Paper error message. So far I've tried:
- Cleaning the rollers and letting them dry
- Reinstalling printer drivers
- Resetting printer
- Restarting Printer Spooler in Windows
- Checking for Paper Jam
- Inserting new ink cartridges
- Ensured that in printer settings, paper type is set to normal paper
- Probably a few other things, but at this point I'm a bit frustrated, so I've probably forgotten exactly what
Each time I try to print, the printer fires up, the cartridges move back and forth, the rollers try to pick up the paper, but nothing happens and I get an error message. I can move the rollers manually, so they're not stuck.
Any other kind of advice?

Hi...
I believe you already done all the TS and its a hardware problem..
Youi need to replace your printer....
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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HP Officejet Pro 8500 Wireless Printer....indicates a paper jam when there isnt one

Unit was working fine, including wireless. Now paper jam message keeps reappearing when there isn't a jam. Any thoughts

If the printer is under warranty, contact HP Support. If not, it is probably cheaper to buy a new printer than to fix this one.
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I am employed by HP

Officejet Pro 8500 wireless printer says there's a paper jam. No jammed paper found. Windows Vista

Officejet Pro 8500 wireless printer says there's a paper jam. Have followed all the steps suggested on HP site...No jammed paper found. Using Windows Vista.
Read on ablog that there are sometimes false "paper jam" notices. Anyone else experience this problem?

1cairobeller,
Here is a link to a post where someone else had the same issue as you. In this post is a video that will walk you through some steps to fix this issue.
Hope this helps !
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/officejet-pro-8500-wireless-says-clear-...
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I'm a printer tech with HP.

Paper Jam help...New .hp Officejet 6100 wireless

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