Paper jam in MX870 printer?

I have a paper jam in my printer, but cannot figure out how to open the back to find it.Can anyone help?

Hi franlynn2, Use the following diagrams to remove paper jams depending on your scenario: Paper Is Jammed in the Paper Output Slot or the Rear TrayRemove the paper following the procedure below.Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier. Reload the paper, and press the OK button on the machine.If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. Paper Is Jammed inside the Machine at the Transport UnitRemove the paper following the procedure below.Detach the Rear Cover.
Pull the paper out slowly.
Attach the Rear Cover.
Push the left side of the Rear Cover until it is closed completely.
If you were not able to remove the paper out in step 2:Remove the Cassette.
Pull the paper out slowly.
If any paper is sticking out of the Cassette, remove the paper, align and reload the paper in the Cassette.
If you did not remove the jammed paper out in step 1 to 5 when automatic duplex printing, check the duplex transport section.
Insert the Cassette into the machine again, and press the OK button on the machine.If you turned off the machine in step 2, all print jobs in queue are canceled. Reprint if necessary.If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. Jammed Paper Is Not Removed out When Automatic Duplex PrintingBefore removing the jammed paper, see Paper Is Jammed inside the Machine at the Transport Unit to remove it from Transport Unit. If the paper jam error continues, remove the jammed paper following the procedure below.Turn off the machine, and unplug the power cord of the machine from the power supply.
Remove the Cassette.If the paper is loaded on the Rear Tray, remove the paper from the Rear Tray and retract the Paper Support.
Set the machine upright with the left side down. Slowly pull the jammed paper out so that the paper does not tear.
Align the paper, then reload it in the Cassette.Reload paper in the Rear Tray, if necessary.
Insert the Cassette into the machine again.
Plug the machine back in and turn the machine back on.All print jobs in queue are canceled. Reprint if necessary.If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. In Other CasesMake sure of the following:Check 1: Are there any foreign objects around the Paper Output Slot?
Check 2: Are there any foreign objects in the Rear Tray?
If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.
Check 3: Is the Rear Cover closed completely?
Check 4: Is the paper curled?

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Inexplicable paper jams on 4250 printer

Hi Everyone,
I am not able to find the cause of a printer problem. I have two networked laserjets printers (2100 and 4250) on the same network. The 4250 is a new printer and was working fine while the 2100 started having paper jams. Assuming that the 2100 (10 years old) may need cleaning or is having other problems, I removed the 2100 from the network and connected the 4250 to the same network cable. The 4250 began to have the paper jams just like the 2100. I brought both printers to the room where the 4250 was originally connected and each printer worked fine through a parallel port cable direct connection from a computer. I decided to experiment with only the new 4250. I connected the 4250 to the network and it was working fine for more than 10 days until this morning when the same paper jams started to occur. I have unplugged the power, the network cable and restarted the printer several times but the paper jams continue. Another curious thing is that when these paper jams occur, the printer prints more than one copy even though the job requests only one. For example, if I send a test page, the paper jams on the printer below the cartridge. After removing the jammed paper and re-installing the toner cartridge, the printer starts to print another copy and jams each time.
The printer was shutdown and unplugged for more than 20 minutes and then restarted. It still jams even when the job is sent over a parallel port cable direct connection.
I do not if this is normal. Once the printer is restarted and goes through the self-test and intialization, it gives the message Genuine HP Cartridge installed and then says processing job (even though there is no job). The light blinks for a few seconds and then it comes into the Ready state.
Could this be a line voltage problem?
Thank you in advance.
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I'm assuming you are referring to fairly heavy stock paper. It isn't at all uncommon for consumer level printers to have trouble with heavy (thick & stiff) paper. The problem is two fold: 1) thick paper doesn't bend so it won't feed well through laser printers trays and 2) some heavy stock paper is 'slippery' and the rubber rollers can't grab the paper well so it misfeeds.
In the inexpensive consumer line, inkjet printers tend to work with this paper better than laser printers which have to be manually fed one sheet at a time. More expensive laser printers have a straight through feed option that don't require manual attention.

New HP Deskjet 2050 J510 series "paper Jam" won't print

HP Deskjet 2050 J510 series
I purchased this a month ago. I still can get it to print (although it will scan)
It keeps saying there is a paper jam when there isnt!
I am at my wit's end. I have tried everything except taking it back to the store and throwing it at them!
Life was not meant to be this hard !
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This question was solved.
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Hi michaelangelica
Try following the steps outlined in this document
That work?
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Hi @annmade ,
I will certainly do my best to help you remove the rest of the paper jam inside the printer.
I have provided some documentation for removing paper jams. Please go to page 69 of the manual.
HP Color LaserJet CP1210 Series Printer.
I would suggest to try running a plain piece of paper through, by running a cleaning page through the printer. It might help since you are unable to access the rest of the pieces of paper inside the printer. Resolving Print Quality Issues. Go to Solution six: Clean inside the product. I don't have any documents for disassembling the printer.
If the issue continues, please call our technical support at 800-474-6836, to see if they have a replacement option for you or a trade in option. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a nice day!
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Have HP 1350, how do I clear paper jam? no visible paper shards in the printer.

is there a secret to clearing a paper jam in HP 1350?

Hi there, I'm assuming your printer model is a HP Deskjet 3520 e-All-in-One? If so check out this support document for solutions to clearing a paper jam for this printer http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03258367&cc=us&dlc=en&lc=en&product=5162506&tmp...
Hope this information helps.
Best
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Hp INkjet 3545 paper jam and improper shutdown messages

I bought and new packed piece of Inkjet 3545 all in one printer about 2 days back. After installation of the cartridges, black and tri color, and closing the top lib, the printer has been persistent with a paper jam message. The display tells me that there is a jam, but i have checked very tohoroughly everywhere. not a piece of a paper. The printer was box packed when i received and it has been in this adamant loop ever since.
Also along with this paper jam issue, the printer always tells me that last shutdown was "an improper shutdown". I have tried with the shutdown button and with a reset to factory settings also. Nothign seems to work. Can someone help me with this. I checked the discussion board ad many folks have similar issues. But none of the suggestions seem to work for me.

Hello @nazgul,
Welcome to the HP Forums!
I understand your Deskjet 3545 prompting with a paper jam message. I will do my best to assist you! Make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.
Follow this entire HP document on A 'Paper Jam' Message Displays on the Control Panel. Please double check to make sure there is no paper within this printer.
If your printer is stating "Improperly shutdown", this is fine. It just means you unplugged the printer in a different way. Please try this reset on your printer. Leave the printer turned on>Disconnect the power cord from the back of the printer for more than 60 seconds. Please post your results, as I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

HP Officejet 5610 All-in-one paper jam problem

Please is anyone out who can heIp me.
I tried to print a word document from my computer and my printer came up with the following message: Paper jam: clear jam and press ok. I have looked through the printer to see if there is any paper jammed in the printer. I just couldn't find any. This is the first time I have experienced this paper jam problem with my printer.
On pressing the OK button resulted in the printer making some strange noise (sounding as if it is trying to pickup a paper) with the catridge mechanism sliding from one side to the other for about 10 seconds without a paper in the paper tray being picked up. It then shows the paper jam message again and again. It has been the same for the last 5 hours and I need to print some documents urgently.
I have tried all of the following troubleshooting I found on the HP website without any joy.
Step one: Remove any loose paper Remove any loose paper from the input tray.
Step two: Clear the jam from the back of the Allin-
One 1. On the rear of the product, press in the tab on the left side of the rear access
door to release the door. Pull the door away from the product to remove it. Gently pull the
paper out of the rollers. CAUTION: If the paper tears while being removed from the
rollers, check the rollers and wheels for torn pieces of paper that might have remained
inside the product. Loose pieces of paper will cause future paper jams. Replace the
rear access door. Gently push the door forward until it snaps into place. Press OK to
continue the current print job. If the issue is not resolved , continue to the next step. If
the issue is resolved , you do not need to continue to the next step. If these steps
resolved the issue , there is no need to continue troubleshooting. If the issue persists , see the next step.
Step three: Clean the rollers Turn off the unit, and then unplug the power cord. Press in the tab on
the left side of the rear clean-out door to release the door. Remove the door by
pulling it away from the unit. Wipe the paper rollers with a lint-free cloth lightly moistened
with distilled or bottled water. Rotate the rollers with your fingers to clean all the way
around. Allow the rollers to dry completely, and then replace the rear access door. Plug
the unit back in and turn it on. If these steps resolved the issue , there is no need to
continue troubleshooting. If the issue persists , see the next step.
Step four: Clear the jam from the automatic document feeder (ADF) Lift the cover of the ADF.
Lifting the ADF cover Gently pull the paper out of the rollers. CAUTION: If the paper
tears when being removed from the rollers, check the rollers and wheels for torn pieces
of paper that might be remaining inside the product. Loose pieces of paper will cause
future paper jams. Close the cover of the ADF. If these steps resolved the issue ,
there is no need to continue troubleshooting. If the issue persists , see the next step. The
next step couldn't be done because the paper is not loading.

@CAGY, take a look at this HP link on how to clear a jam.
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Photosmart c7180 paper jams & wrong paper size errors

About 5 weeks ago I bought an ASUS computer with Windows 7, 64 bit and installed the drivers for my printer from the hp website. The printer is hooked up to my wireless network. No problem. 3 weeks later I have constant paper jams, I did the standard clean out paper, clean dust off of rollers and while on, unplug plug from back of printer then from outlet and wait a bit then plug back in. I was able to print a test page then it started happening again, sometimes reporting a paper jam error, sometimes a wrong size paper error, and sometimes an out of paper error. I also noticed that the rollers seem to be trying to grab the paper really fast (faster than they normally did). I have had this printer for many years-not even sure how many-and have hardly had an issue with it ever. I love it.

HI CFox,
Here is the link to the support document for paper jams for your printer. This is the most comprehensive document for paper jams on your printer. Let us know if this works for you or not.
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False paper jam reported on Photosmart C7250

I have been using my Photosmart C7250 for the past 2 1/2 years without a problem. Ny configuration is: Windows 7 (32 bit), Ethernet wire connection with fixed IP address. I get a paper jam message. I have checked that there is no paper jammed. I have cleaned the pronter thourolly (but carefully) and even used (sparingly) some compressed air to clean the whole paper path. I have don all the recommended cleaning / reset procedures.
Once i have reset the printer, i can print a document without a problem. Once the last page is printed, however, i get the papaer jam message. I have even tried to do double-sided printing withoout any errors, except the paper jam message after printing.
What else can i do? Is it worth it to take it to a repair shop or is it better to buy a new printer (since i can get one for less than $100)

Hi @nana1663
Sometimes paper jam messages can be false. From your description, it sounds like maybe resetting the printer could resolve the issue.
I will send you a PM (Private Message), but before I do, feel free to review the HP Privacy Statement.
This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is readily available on our HP.com home page and at the bottom of every HP web page.
There are an increasing number of posts in this forum and elsewhere in the internet with the steps to do a resets on different printers. The reset itself will sometimes fix problems, so the reset is not the issue.
Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access. These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results. One wrong button push and you no could no longer have a printer, but instead a pricey paper weight. To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!
Printer Resets: What You Should Know
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I was fixing a paper jam on HP6700 and now I can't turn it back on.

I was clearing a paper jam and my printer lost power now I can't get it to completee the boot up. It stats to then tells me I need to shut down with the power button not unplug or turn off the power bar. I answer OK and then the printer turns off. The green light on the power supply goes out. I have to unplug it and then replug it back in and we go through the same routine with the same result. I got out my volt meter and the Power supply is only putting out 2.6V center peg to one side peg and 1V center to the other side peg. On the back is says 100/240 in, +32/+12 out. I think I need a new PS.

Furrow1945,
Welcome to the HP Community Forum.
You might indeed need a new power supply.
Anyway, here is the official document on the subject in case you would like to kick it around a bit more:
The HP Printer Does Not Turn On or Respond When the Power Button is Pressed
References:
HP Officejet 6700 Premium e-All-in-One Printer - H711n
HP Officejet 6700 User Guide
HP Parts Store
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Paper Jam help...New .hp Officejet 6100 wireless

HOW DO I FIX A PAPER JAM FROM PAPER FEED TRAY? There's 7 sheets of paper in the clump which is half way into the printer.....I have a project due in the morning....HELP!

Sorry to learn that you are having this issue, trudylynne68;
This is article will explain and ilustrate how to clear a paper jam on your printer Please follow the order presented
'Paper Jam' Message Displays on the Computer
Let me know the outcome I will do my best to help you.
Hope this helps!
RobertoR
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Photosmart C4280 no power light after paper jam

I had a paper jam. The printer shut down with no error messages. I cleared the jam and the power will not come back on. I checked the cords, etc.

Hi @GrandpaBear ,
I see by your post that after removing the paper jam, the printer won't power on. I would like to help you out today.
I have provided a document that you can try, to see if we can get the printer to turn back on again.
The HP Printer Won't Turn On or Respond When the Power Button is Pressed.
Just to rule out the power outlet, try the printer in a different room on another breaker.
If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

MX870 Paper Jam

PIXMA MX870 - not sure of serial number (where is it? label on the bottom doesn't call it out specifically.)
Paper size 8.5 x 11 24#
Paper jams from paper tray or from rear feed. Paper appears to be catching on something on the left side (facing printer). Rear paper twists to the right and either jams or feeds crooked.
Paper from tray won't feed through. When pulled out after the jam, it has a slight wrinkle upward on the left rear corner where it is jamming or catching that is about 1/2 inch wide.
I have checked all the areas accessible and cannot see anything out of place, nor any paper pieces caught in the feed mechanism or rollers: Bottom with tray removed, top open, and rear transport cover removed.
What should I be looking for?
Thanks,
RangerDave

OK, so I decided I had nothing to lose, since a repair would probably cost close to the price of a new printer. I decided to haul out the screw drivers.
The only place I couldn't see easily was down in the main feed from the rear tray. So I bowed the rear tray and popped it out, which allowed me to see down inside the upper feed area. Found a push pin that had fallen off the bulletin board above the printer!!! Didn't even need the screwdriver. I dislodged it and then turned the printer upside down, and out it came. Works like a charm now.
Still a good printer, so I'm glad we didn't have to buy a new one.

HP AIO 8500 A909n premier wireless printer - phantom paper jam

My 3 year old printer won't work, it keeps telling me there is a paper jam and the local repair guy says it is a motherboard issue. Is there any other place to send it to for repair? I'm willing to do that if anyone can do it for under 200!

This is how to contact HP support: www.hp.com/go/totalcare
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Paper jam in MX870 printer?

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