Paper Jam in printer HP Laserjet 1010

Dear sir,
while I was printing paper jam occured and prienter stopped working. I tried to remove the paper I opened the top cover and tried to pull the paper out but it was stuck I couldn't removed it! I do not want to use the power to remove the A4 paper.
Is there another removable cover ?
note that I tried also to take the toner out but it is stuck.
Please support.

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps.
http://www.notaryrotary.com/archive/forum/2005/October/Slow_Printing_Problem_Resolved_If_anyone_is_i...
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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Hello @Lonewolf777 ,
Welcome to the HP forums.
I understand that you are getting paper jams when printing from your Android device.
I would like to help.
Have you tried to print using the HP ePrint app?
Also, if you are having problems using the in OS print system, install the HP Print Service Plug in.
It acts like a print driver for your phone.
If it is already installed, try the old, uninstall and reinstall trick.
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Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
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Hello @AKAJEF ,
Thank you for joining us on the HP Forums today, hope you enjoy your time with us!
At this point all I can say is it is a hardware issue and you are looking at replacing the printer.
Sorry to be the person that had to tell you that but I can't offer any more direction past what you have already done. I would recommend calling phone support back and seeing what options they have for you.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
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Hi rpierret,
I have gone through the issue and I have few work for you which you can try and check the result.
You can go through the weblink:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01617494&cc=us&lc=en&dlc=en&product=3752459&tmp...
If you have used the above weblink then you can try the below link for few more steps.
http://www.storemyfile.org/getfile.php?id=1267&key=nauyy10y8
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In the printer settings on you computer, have you selected the right grade of paper? Ensure you select Photo Paper of the right type (matt or gloss) and correct weight/thickness.
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Hi sir,
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Hi Ali,
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Hello to all.
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Hi @GrandpaBear ,
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If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
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Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Shlomi
Say thanks by clicking the Kudos thumb up in the post.
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This question was solved.
View Solution.

Hi -
I can't tell from your post which specific jam you are experiencing.
I found the following on the HP.com support web site at
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01450544&jumpi...
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Common causes of jams
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Solution: Set the LIGHT MEDIA optimize mode on the Print Quality menu to ON .
Although I am an HP employee, I am speaking for myself and not for HP.
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Paper Jam in printer HP Laserjet 1010

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