Paper Jam videos

If you have a paper jam, the following videos will give you the HP accepted solutions for fixing a jam. The videos do not explain how to bypass broken parts that may be causing a jam, but they do explain (and show) the best way to resolve a paper jam.
This first video is for the HP PSC 1210. The steps are the same for all videos in the HP PSC 1200 series.
This video is for the HP Deskjet D1660 printer.
This video is for the HP Laserjet M1319f.
This video is for the HP Laserjet P1005.
This video was created for the HP Photosmart C5580 All-in-One. The steps are the same for the following printers.
» HP Photosmart C5540 All-in-One Printer
» HP Photosmart C5550 All-in-One Printer
» HP Photosmart C5240 All-in-One Printer
» HP Photosmart C5250 All-in-One Printer
» HP Photosmart C5275 All-in-One Printer
» HP Photosmart C5280 All-in-One Printer
» HP Photosmart C5283 All-in-One Printer
» HP Photosmart C5288 All-in-One Printer
» HP Photosmart C5290 All-in-One Printer
I am an HP employee.
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Printers usually have different paper pick torque levels depending on the paper type it is trying to print on. Check the print properties to make sure that the paper type chosen is the correct one for the type you are printing on. As a test, load some plain paper in the input tray, open a MS Document, click print, click print properties, go to the Features tab, change the paper type to plain and then press Apply. Print out the document and hopefully this time it does not jam.
Binary_Zen (worked at HP )
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Similar Messages

How do I get rid of a false paper jam notice on officejet Pro 8500 909A?

I called tech support and viewed paper jam video. Did all the recommended steps however paper jam message continues to be displayed. There is absolutely no paper jam any where. Can someone suggest what else I can try to resolve my problem.

Try following all the steps in this doc: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618077&tmp_task=solveCategory&lc=en&dlc=en&cc... if you have already done all these steps, try a partial reset by holding the # and 3 button down while uplugging the printer without turning it off.
Wait 30 seconds and then hold the # and 3 button again while plugging the power back in and don't let go of the buttons until the warm up screen appears. If that still won't clear it out do the same reset as before but hold the # and 6 buttons instead of the 3 button and go through the same steps. If this still does not resolve the issue, it is time to call hp total care and get that printer replaced.
Although I am an HP employee, I am speaking for myself and not for HP.
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Cleared paper jam-printer continues to display clear paper jam-printer will not reset

officejet 8500 909a- cleared paper jam, printer continues to display Paper Jam, clear paper jam then press OK, that does not work. followed all hp instructions and attempted to reset. does not reset. unit is less that 3 years old. can the problem be fixed or should I just buy another printer which by the way more than likely will not be another hp product

Hello,
Here are some common steps to clear the paper jam:
http://h30434.www3.hp.com/t5/Other-printing-questions/False-Paper-Jam/td-p/905169
Another helpful resource to clean paper jams:
http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-videos/td-p/331916
Hope this helps.
I work for HP.

How to clear paper jam in MX922?

101 paper that came with the printer into the wrong tray. I fed it into the regular tray. Now I got the error message that said there's a paper jam inside. I've opened all the doors and trays that I could find but I didn't see the papers. I can't see the manual online for some reasons and Canon's help line is closed at this time. I couldn't finished setting up the CD driver because of the error message on the printer. I'm truely stuck.
Does anyone know how to clear up paper jam in MX922? Thanks.

Hi jckny,
Please click on the word "Troubleshooting" located at the link below to view video instruction on removing paper jams and obstructions from the printer.
PIXMA MX922 Instructional Video - Removing Paper Jams and Obstructions
I hope this helps!
This didn't answer your question or issue? Find more help at Contact Us.
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Paper Jam error message due to broken gear on Officejet Pro 8500 all-in-one printer

3 year old HP Officejet Pro 8500 all-in-one printer (haven't used it much). Keeps telling "Paper Jam" although there is no paper jammed anywhere (searched meticulously with a flashlight after watching HP's tutorial videos on how to clear paper jams). I started searching on the Internet and found a couple of related videos on Youtube that pointed me in the right direction:https://www.youtube.com/watch?v=PMFW1RRlDHEhttps://www.youtube.com/watch?v=EwbF2Vs_0gQ I could hear a clicking noise on that area of the printer each time I turned it on, so I carefully took the black cap apart that was hidding the gear, and confirmed I had the same problem as in the youtube videos above. See picture below showing the white plastic gear part that has a large crack which causes the Paper Jam error message and renders the printer unusable. After Googling a little bit, seems like a relatively common issue and wonder why such a part like that is not made of a stronger material like metal (planned obsolescence maybe?). Does anybody know if there is a way of replacing the broken gear? (I really care for the environment and I would like to avoid having to throw the relatively new and expensive all-in-way printer away) Thanks a lot in advance for the advice!

Hey , Thanks for posting in the HP Support Forum. I do see that a cracked gear in your HP Officejet Pro 8500 All-in-One Printer is impeding all functionality. I would like to help you with this but that particular part is not replaceable. I recommend you reach out to our tech support team to find out what servicing options you have available. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. I hope this helps. Regards,

HP Deskjet 1460 paper jam

After finally solving my ink cartridge issues, I constantly get a paper jam issue.
I've seen the videos for the 1660 which is very similar to mine, but nothing seemed to solve it and the video suggest it should be serviced, but I'm sure it's out of warranty.
The printer just takes the piece of paper and it gets stuck in the middle of the piece of it and gives the paper alarm, when I press the button it just takes the paper and it gets stuck in the same place again.
I've done everything that I saw in the video, I checked thoroughly for pieces of paper that might have produces the jam, I cleaned everything like video said... Nothing helped.

HI Tanukitsune,
I'm not sure about the video you seen for the 1660 but here is a support document with a video for your 1460. See if you can go thru the steps in the document and see if you are still having the same problem.
Let us know if you are still having the same problem.
You may also want to check to see if your product is in warranty.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

HP Officejet Pro 8500 , false paper jam error message, small plastic piece broken

product : HP Officejet Pro 8500 All-in-One Printer - A909a
OS : NA
Error : (fake) paper jam on printer screen
I made no change before the issue. It occured while printing 2 pages. The first one was ok, the second one never shows.
First I spend many time searching after the paper, cleaning my printer etc...
Then I looked on the internet for advices, ideas etc.
Endly I found this video : http://www.youtube.com/watch?v=PMFW1RRlDHE
I checked my printer and I saw the exact same piece as in the video broken...
I don't print often and I must say that I'm shoked that because if a f... piece worthing nothing all my printer and all the functions are unusable...
I tried the support to obtain information on how to get this piece replaced. All I got is an automated message saying banalities (expired guaranty) and other links to unrelated things.
Fortunately there was also a link to here...
Thanks.
ps : My feeling is that this piece is made to fail if I believe many post often seen on google (look comments on the video)...

The very same thing happened to my 8500 WIreless. I was printed a two page document and only one page came out. since that time the printer is stuck in the 'Paper Jam' state. Call it false or fake, it is simply inaccurate. I watched the video and located the gear that breaks. I opened the cover, stuck screwdriver in the sensor to make it think the cover was closed and watched it cycle. I can clearly see that the white gear on the left is cracked, in fact separated. The cycle causes the gear to rotate so I could get a good visual on it, even inside it's black housing. I will now begin my hunt for repair options.

Officejet Pro 8500 wireless printer says there's a paper jam. No jammed paper found. Windows Vista

Officejet Pro 8500 wireless printer says there's a paper jam. Have followed all the steps suggested on HP site...No jammed paper found. Using Windows Vista.
Read on ablog that there are sometimes false "paper jam" notices. Anyone else experience this problem?

1cairobeller,
Here is a link to a post where someone else had the same issue as you. In this post is a video that will walk you through some steps to fix this issue.
Hope this helps !
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/officejet-pro-8500-wireless-says-clear-...
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

Fixing a Paper Jam - HP Deskjet 3050 All-in-One Printer

Paper jams occur a lot. Rollers can get dusty and form the paper to crumble. Pages move too quickly and cause a "paper jam".
Using the wrong paper could be an issue. A sensor in the printer can go bad, and make the error occur.
I have a link that will send provide a video that can help jams and paper getting caught up inside the printer.
http://www.youtube.com/watch?v=suiQgoH-8cM
Below is an attachment of some steps, just in case the video isn't enough information.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02130018&tmp_task=solveCategory&cc=us&dlc=en&lc...
Paper jam can also cause your carriage to get stuck and will not move over to change the print cartridges out.
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This question was solved.
View Solution.

I hope this helps the community
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Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

HP Office Jet Pro 8600 Plus false paper jam message

I am ready to throw this printer out of the window! I am tired of false paper jam messages. The printer will be fine for a few weeks, then...another jam message that may take hours to clear. I have: reset the printer, searched for paper jams, verified the latest firmware, jiggled, and even moved the print cartridge rack to the right (which surprisingly has solved the problem a few times). The only thing I have not tried is an incense purification ceremony. Come on HP, quit telling us to try all the useless procedures. There is a sensor in the machine that is malfunctioning. Fix it! Instead of throwing it out the window, I will put it on the sidewalk and invite passersby to take out their frustration with a hammer. This would make a great video! Additional info: If I am able to run 'align printheads', that frequently fixes the situation. One more bit of evidence that there is some sensor on the blink. 8/28/14: HP support personnel said that the problem I was encountering was most likely due to a faulty sensor.

I bought the 8600 Plus on June 20, 2014; received my first "false paper jam" message yesterday (08/27) after loading Legal size paper and adjusting the paper tray accordingly - and No! I did not mix different size papers in the tray. The Paper Jam message continued; I tried all the steps outlined in the fix it guide offered on the HP website (except those that stated: "press the right arrow, go to settings and print a test page". Why? Because the error message was the only thing on the display! Then I saw all the posts about this same False Paper Jam message and decided to try one step mentioned by an HP user, i.e., load different amounts of paper into the tray. I did that and - what do you know? It began to work but the print cartridge then jammed itself way to the right and began making machine gun type noises so I just shut it down. And, yes! I used the power switch first then disconnected the power cord. My printing use had been very light, there's still @ 85% of ink left in the original cartridges. There are no paper pieces stuck anywhere. There is no lint, dust, or other debris. The printer was never dropped or taken apart. it simply has a major series of flaws. So, what's my next step? STAPLES doesn't want it back, and frankly, I don't want a replacement 8600 that has the same design flaws built into it as this one does. And, apparently, I am not alone...I also don't want to wait for a class action lawsuit to settle this all out 2 years or more from now for pennies on the dollar. I would like to get my full purchase price back, and not have to pay for shipping & insurance to send it back to HP. I must say I have had previous success being the owner of many different HP products, but this 8600 is same Lemon that the Edsel was to Ford (if this is unfamiliar to you, I'm sure you can look it up) Paul Botticelli

HP Laserjet 1010 paper jam issue

I know this is not specifically an Apple problem, but I have spent days searching for a solution elsewhere with no luck, so I was wondering if anyone here could help?
My HP LaserJet 1010 had some issues with printed pages not coming right through - they jammed right at the last minute when most of the page was out.
After carefully removing the sheet, the paper jam light is constantly flashing, despite there being no paper in sight. No amount of resetting, cleaning etc has any effect. Neither do the rollers move any more when it is switched on, as they are supposed to.
When I try to print, the driver program gives the error:
"Printer Error: The printer needs attention"
Any ideas for how to solve this would be much appreciated.

Chances are the printer has a small bit of paper that is still jammed in it. When paper jams always try to pull in the direction of the paper path! If it tears then remove the toner cartridge to see if you can see any bits of paper inside. I have the Laserjet 1012 which is a similar design, early in it's life I had a similar issue, after removing the toner cartridge and seeing all bits of paper were gone I still got an error. I then removed the top cover of the printer, located and removed the offending piece of paper, put it back together and now several thousands of pages later all is fine.
If that doesn't work then contact HP's support (they will reply to an email with 24 hours) or go the chat route. If you try to call because you are well out of warranty there will be charge.

HP AIO 8500 A909n premier wireless printer - phantom paper jam

My 3 year old printer won't work, it keeps telling me there is a paper jam and the local repair guy says it is a motherboard issue. Is there any other place to send it to for repair? I'm willing to do that if anyone can do it for under 200!

This is how to contact HP support: www.hp.com/go/totalcare
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I am employed by HP

Troubleshooting a paper jam and print cradle.

Hi
The print cradle cannot sometimes move to it's right position in my HP All-in-one Photosmart C3180 printer.
I have tried several things and also been talking to customer support in Norway and in the U.S. about my isssues with the printer. It seems that my printer has done it's last printing job, but I'm looking for more help if there's another troubleshooting or if people here in the support forum knows about other procedures which can fix my printer.
* Checklist of what I've done
1. Resetting the printer accurately.
2. Uninstall/install all print cartridges.
3. Looking for any paper jams or barriers which can cause the print cradle to not move. But there are no barriers.
The cradle sometimes wont get back to it's position only.
3. Cleaning the printer (doesn't work because of the cradle wont move.
4. Cleaning the cradle and sensors.

Hello @AKAJEF ,
Thank you for joining us on the HP Forums today, hope you enjoy your time with us!
At this point all I can say is it is a hardware issue and you are looking at replacing the printer.
Sorry to be the person that had to tell you that but I can't offer any more direction past what you have already done. I would recommend calling phone support back and seeing what options they have for you.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps. Sorry that I couldn't be of any help, printers are hard to deal with when it comes to hardware as replacement parts aren't sold separately.
I worked for HP.

Print message print cartridge cannot move because of paper jam but the paper jam has been cleared.

My Envy 4502 printer message window says that the print cartridge cannot move and to clear any paper jam obstruction. There was a paper jam and I cleared it but the message "the print cartridge cannot move and to clear any paper jam obstruction" remains there and I cannot remove it or get the printer to print. I tried everythng listed in the troubleshooting section of the help guide in the software. I uninstalled the printer and then reinstalled it which didn't help in the slightest--the message about the print cartridge is still there. I also tried unplugging the printer overnight (to try to clear the memory) and this also did not help--that message is still there. By the way, I can easily move the printer cartridge by hand and I can hear the cartridge moving when the printer attempts to work. I would appreciate any help from anyone to get my printer to work again!

Hi Cat2c,
Welcome to the hp support forum,
Thank you for your query.
Please find steps to remove paper jam.
Hope this helps
I am a HP Employee.
The opinions expressed here are my personal opinions, not of HP.
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Hp photosmart all-in-one c 7280 will not print since clearing paper jam

Had my first paper jam in 2 1/2 years - cleared out the paper but now when trying to print documents they just back up and a check-mark appears by the default printer beside the word "error". I right click on the printer icon; cancel the backed up documents and the word beside the check-mark changes to "Off-line". I set the printer to On-line and the word beside the check-mark changes to "Ready".
I then send another document for printing with the above scenario repeating itself.
I can make copies so am pretty sure the paper jam is cleared. There's just no response to the Print command.
Will appreciate any help - john t

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue, specifically the Print Diagnostic Utility.
It may also help to reset the printer as described here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Paper Jam videos

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