Paper mismatch on phto paper

Hi all,
I got this error message when I try to print photos. I hvae done it before now I got this message. I have the new HP c309g photosmart all in one printer. I install it last month and everything was ok. only today I try to print some photos, it tell me paper mismatch press ok to cancel. I using a third party photo paper 8.5" x 11". if I print on regular paper it won't give me problem. any idea? the photo paper is 54lbs premium glossy photo paper.
Thanks
Paul

I am having the same problem and same message. Have not found a solution yet. Everything was working fine. The suddenly can't print 8x10 photo to HP photo paper. Will print plain paper and 4x6 photo paper.

Similar Messages

Checks just feed through or paper size mismatch on C7250, Bad paper sensors on new printers

Hi all,
I have seen these related posts:
http://h30434.www3.hp.com/t5/Other-printing-questions/Printing-checks-on-officejet-pro-8500/m-p/2460...
http://h30434.www3.hp.com/t5/Other-printing-questions/B8850-Printing-Problem-on-Canary-print-paper/t...
http://h30434.www3.hp.com/t5/Other-printing-questions/HP-C7280-rejects-CD-Lables/m-p/246098
http://h30434.www3.hp.com/t5/Other-printing-questions/CAUTION-DESIGN-FLAW-IN-THE-NEW-GENERATION-OF-H...
http://h30434.www3.hp.com/t5/Other-printing-questions/printer-won-t-do-labels-help/td-p/233645
http://h30434.www3.hp.com/t5/Other-printing-questions/HP-Photosmart-Plus-Printer/td-p/233156
Sorry that there may be many other related posts I only went back one month! There appear to be MANY problems with newer HP printers and paper sensors with either checks or labels just feeding through or reporting paper size mismatch.
I have a photo smart C7250 and I have checks that I try to print with Quicken. I purchase my checks from NEBS a large supplier of pre-printed business forms.
Sometimes when I print checks they work fine. Other times one or more just feed through unprinted. Other times one feeds and the printer displays a paper size mismatch error.
I also noticed one day when I put the checks in backward by mistake that they all printed fine, so today I decided to look at support for printer paper sensor problems and I found the above listed items.
I am going to try two things:
1) placing a blank white label over some of the pre-printed areas of the checks and see if that helps.
2) Switching back to my old reliable DJ895 for checks if that fails.
I think HP support should look at this message and the related threads I have found and come out with:
1) A workaround or software upgrade to bypass the bad paper sensors in many of these printers, my C7250 and the other printers listed in the other threads.
2) Feed this information back to HP product engineering and QA so that they try colored paper and common pre-printed forms as part of their printer design and testing. As a design engineer myself, (for another company not printers) I am embarrassed for HP that as a leading printer company they could be so lax in the design and testing of their printers.
If anyone knows how to get HP’s attention please let me know!
I hope the rollup of these related threads on check and label printing problems may help you with your problems.
Thank you,
James

I know this is not a timely answer to your post but I just found it while trying to solve the same problem. Several people have asked the same question but none of them seem to receive helpful replies.
Maybe you've corrected this problem by now and if so, let me know, but this is what I have decided to do.
I set aside my cards from the card/envelope set that I purchased from Michaels, bought a package of 8.5 by 11 cardstock. I printed my message on that, locating it on the page so that I could cut off the right side and the bottom and it was perfectly placed. If you have not done this before, you will have to score the cardstock at the fold so that it will bend nicely. They fit perfectly with the envelopes.
Hope this helps in the future
Linda

How do I get my HP 2645 to print 4x6 cards. It gives me a mismatch paper size error

How do I get my HP 2645 to print 4x6 cards? It gives me a mismatch paper size error.

Hi @aleek,
Thank you for visiting the HP Support Forums! I see you would like to print 4x6 cards to your HP Deskjet Ink Advantage 2645, when you attempt to print the card you get a 'Paper Mismatch' error.
I would like you to go ahead and take a look in your User Guide on page 10, here it shows how to load the media and change the printing preferences, although it shows Photos, you would use the same guidelines and steps for the Index cards, just be sure to change the media type to the correct card you are using.
Once you have the media loaded and settings set if you are still getting the error, continue here: 'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing
I hope this helps, if you have anymore questions please let me know.
HevnLgh
I work on behalf of HP
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RE: HP 6110 all-in-one paper mismatch

My 6110 HP all-in -one won't do anything but tell me that it 'needs an alignment' press 'enter'. When I press "enter' a sheet of blank paper comes out right away and the display says,"paper Mismatch". I have tried all the paper sizes listed, to no avail. I can't get the printer to do anything else. I tried reinstalling the driver disk. too, but no use. Can anyone help me with this problem??

Hello CrossBear,
Welcome to the HP Support Forums.
Regarding the HP Officejet 6110 inquires you have about the USB cable and software, I would like to help. The USB cable needs to be USB 2.0 A-B, they are not product specific.
HP Officejet 6110 All-in-One Printer Drivers is where you can download the software and drivers for your Operating System if available. This printer does not have full feature software for Windows Vista, 7 and 8 for example.
Let me know if this has helped.
Thanks,
JERENDS
I work on behalf of HP
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I cannot clear a paper mismatch warning from the printer.

I keep getting a paper mismatch warning on my 6500 E709 n series printer. The settings have not changed and I have not added or removed any paper from the printer.
Powering down the printer & restarting did not work nor does removing the paper & restarting. How do I clear this mismatch error so I can print?

Hi Jancie,
I am sorry to hear that you are receiving the error message "Paper Mismatch". I would like to help. I am unsure of which printer model you have so I will be posting troubleshooting information for the Officejet 6500 E709n model. If you have a different model, please respond with your model and also the operating system you are working with. I will post some troubleshooting and information below for you.
If you do have the Officejet 6500, click here and choose your operating system and find "Paper Mismatch" in the list of troubleshooting guides and follow the instructions.
If you need help finding your model number, click here.
If you need help finding your operating system, click here for Windows or here for Mac.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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My Deskjet HP7610 can't sense the 11 x 17 paper on any of my Acrobat or Photoshop "fit to media" jobs. Why, after I've set every setting to 11 x 17 do both printer and computer cite "paper size mismatch?

My Deskjet HP7610 can't sense the 11 x 17 paper on any of my Acrobat or Photoshop "fit to media" jobs. Why, after I've set every setting to 11 x 17 do both printer and computer cite "paper size mismatch?

Mandeep5062 wrote:
Moving to Photoshop Forum
Try again.

My Officejet 7410 keeps displaying "Paper Mismatch" on incoming faxes

Hi!
I'm posting here since I couldn't find any help on this specific issue on the web or HP Support. As the subject says, whenever a fax is being received, a message displays both on my monitor and the unit's screen that says "Paper Mismatch". The paper I'm using is letter, plain paper, but for some weird reason everytime a fax is received it is apparently recognizing it as A4. It takes the paper from the upper tray, displays the message and then just doesn't print anything leaving it on the output tray. I just take that same paper, replace it to its original position in the upper tray and after pressing the "OK" button it resumes printing the fax without any problems. It happens only with the first page on any fax (the problem is not tied to any phone number in specific, happens with all incoming faxes). If there's more than one transaction in memory, the error keeps happening on the first page for each instance.
The machine works fine overall, but this pesky super annoying problem must have a solution, I think. Every morning, when I come to work, I find that there were around 6 incoming faxes and non of them printed because it doesn't recognize the first page as letter. Additionally, it there's a power outage, the machine might forget those faxes in memory.
I'm using Windows XP Professional SP3.
Thanks for your time and help in advance!

AndriesF wrote:
Hi,
I do have an issue with my Officejet 8500 pro with two paper trays.
Tray 2 has plain paper en tray 1 has special paper. In the settings of the printer tray 1 is the default one and tray 2 is locked because it contains special paper. This works fine except for incoming faxes by e-fax, the first page (mail header) is printed from tray 2, the second page (the fax attachment) is printed from tray 1 even when it is locked. I tried everything but it allways goes to tray 1. When i unload paper from tray 1 (empty) it still want to print from tray one.
Does anyone have a solution for this?
Regards Andries
Correction:
" In the settings of the printer tray 1 is the default one and tray 2 is locked because it contains special paper." must be tray 1 locked and tray 2 default

'Paper Mismatch' error message on HP Photosmart 6510

Hi,
I seem to keep getting the error message 'Paper Mismatch' when trying to print on my HP Photomsart 6510, I have read your forum regarding this message but that doesn't seem to help me. It seems to work fine when i'm using standard A4 paper, but I want to print on a slightly thicker paper GSM 80, and it used to work fine - but all of a sudden it keeps giving me that error message. When I changed the printer settings to 'custom' as suggested, it did print - however the document went a funny angle and didn't print properly. I would really appreicate your help on this.
Thanks.

I will do my best to try to think of something that is not in the previous forums. Tell me, what kind of software are you printing from (ex. Word, Adobe, etc.)? Quite often there is a template within the software you are using. For Word, select the Mailings Tab and check in envelopes or labels for that exact paper type.
Is your operating system Windows 7, XP, Mac, etc? I hope I can guide you to the proper setting but I will need to know more.
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Error code paper mismatch for photosmart D7560

trying to print checks but error code indicates paper mismatch, does not match paper size or type...just spits out my blank check

I had this problem for so long and finally figured it out. HP was no help except for the suggestion to switch it to "draft" quality.
Depending on your operating system, it will be different... but basically... get to your printer's preferences ... Click on the "Paper / Quality" tab... and make sure that "Paper Type" (XP) or "Output Quality" (Windows 7) is set to AUTOMATIC. That's it. In Windows 7 ... there are a little more steps ... For Windows 7 you might have to go to printing preferences, change media type to plain, click on advanced, and change "Output Quality" to AUTOMATIC. OH YEA... AND MAKE SURE TO CLICK "APPLY" AND NOT JUST "OK". It works like a charm. In Windows 7 The "Quality Settings" will automatically check the "Custom" checkbox when you put it on AUTOMATIC. That's good... that's the way you want it.. So, the Quality Settings "Custom" checkbox will be checked and you will see that "Normal" is still selected but it is grayed out. Hope this helps somebody. I was going to go on HP's site and tell them the same thing since they haven't figured it out yet, but I don't want to make a new account... I have too many accounts already. If someone has an HP customer blog account... feel free to copy and paste this in there if you want. Good Luck People .

My printer's status is Paper mismatch . How can I fix this?? no printing at all...

tried everything..Nothing works.

Please post some additional information.
Printer model number
Paper tray you using
Paper size & type
Printer driver setting you are selecting when you try to print.
Is it a paper type mismatch or a paper size mismatch?
Size mismatch can occur if the printer thinks one size us loaded but the actual size is different. Type mismatch is similar. Different models have different ways in which this can happen because differences in the sensors within the printer.
Kazman
I am an HP Employee
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Paper mismatch message

i have a hp6500 all in one printer and a hp pavillion note book .when ever i try to print a 4 by 6 photo off of the snapfish photo sight i get a message from the printer of a paper mis match .and it rejects the paper .i have followed all instructions from hp to the best of my abilities but to no avail .any suggestions i have self taught knowledge only
Thank you in advance
Frank VDB

Hi @encarnation,
Welcome to the HP Forums!
I noticed that you are getting the paper mismatch error when printing from your Macs to your HP Envy 100 D410 printer. I am sorry to hear this, but happy to help!
Please take a look through this guide, 'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing.
Hope this guide helps!
RnRMusicMan
I work on behalf of HP
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Paper mismatch

Using HP8600 wireless printer. When I try to copy an envelope that is on the glass to envelope set up in the tray I get message "paper detected does not match paper size". I have tried selecting "card envelope" for the paper size even though I'm not using the computer--just trying to copy with printer--I get the error message. Thanks.

Hello mstirrett, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing a paper mismatch error. I would like to help.
I would first recommend performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then recommend utilizing this document on 'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Paper mismatch error message on hp7500a when using eprint

I have an HP7500A wide format printer
When I send pictures from my phone to the printer via eprinter, I get a error message on printer 'Paper Mismatch'.
Paper size or type incorrect.
Yet when I check the settings it is set to A4, which is the paper I use.
Could anyone explain what I need to do to rectify this problem ?
This question was solved.
View Solution.

Hello Nashy58,
The issue is in how ePrint works with the PhotoSmart printer line. When you send a photo to the printer via ePrint, ePrint will print to the photo tray automatically. Right now there is no way to change this. To print a photo to plain paper via ePrint, you would have to put plain paper in the photo tray, which I would not recommend since it was not designed to handle that paper type.
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HPePrint gives paper mismatch error when I try to print from my android phone

I have 5x7 paper in the Photosmart 7520 printer and when I try to send a photo from my android phone to the printer, I get a paper mismatch error. Will it only print 4x6? Can I not change a setting somewhere?
This question was solved.
View Solution.

When I print from my Mac, I don't get the error as I'm printing from an application like Lightroom and I can tell it the paper size. Don't get that opputunity when I print from my phone. By default, I think the printer assumes 4X6. Wish that there was some way to tell it otherwise as I'd rather use 5x7

When eprinting from an iphone or ipad, i get an error message "paper mismatch"

HP Officejet 6500A Plus has wireless capability and ePrinting. When printing a photo from the HP ePrint App on an iPhone or iPad, results in an error message about "paper mismatch". The 1st print attempt had letter paper in the tray. The picture was full 8 1/2 x 11 print.
When paper in tray was changed to 4 x 6, the above error occured. I could not find a way to change paper setting from the iPhone or iPad.

Ok, the ePrint app is entirely unnecessary. Go to the photo library on the iPhone and then click the action button (looks like a box with a curved arrow pointing to the right). Then select print, make sure your printer shows up and select print again. The ePrint app is for printing in public locations, not to your specific printer.
Let me know if this helps!
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Paper mismatch on phto paper

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