Paper size error

I just updated my HP software (printer is an HP Office JetPro 8500 A910) abdout 2 weeks ago.  Since then, when I try to print from either of my iPads, I get the following error on trhe printer "Paper size or type is incorrect.  Press OK to cancel job".  Both iPads are running IOS 8 (one is 8.0.1 the other is 8.1) The same job prints fine from my PC.  How can I revert to the previous level of software?
This question was solved.
View Solution.

Hi @BobsK 
I know this might sound strange, but I think the following steps will resolve the issue;
Please leave the printer on and unplug the power cable, then turn off both of the iPads Reconnect the printer, turn on the iPads and try printing again.
The strange thing is, I think this error is a result of a communicate issue. I don't know this error appears, it seems kinda deceiving to me, but if I recall this solution might do the trick.
Please let me know if the issue persists, or is resolved. If you require further assistance I will happily do all I can to help.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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    Courier Font:
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    Orientation:
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    Color Bits per Pixel:
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    Personality:
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    Print PS Errors:
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    Paper Size:
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    Paper Type:
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    Fit to Page:
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    Collation:
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    Output Color:
    Color
    Print Photos:
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    A4
    Paper Type:
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    Lighter/Darker:
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    Number of Copies:
    1
    Output Color:
    Color
    Scan Settings:
    Scan Resolution:
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    Scan File Type:
    PDF
    Scan Paper Size:
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    Flatbed Scanner:
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    Document Feeder:
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    File Name Prefix:
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    Output Color:
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    Optimize:
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    Lighter/Darker:
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    Paper Size:
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    Paper Type:
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    Collation:
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    Number of Copies:
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    Reduce/Enlarge:
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    Tray Select:
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    Two-Sided:
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    Multi-Page Copy:
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    Answer Mode:
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    Rings to Answer:
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    Distinctive Ring:
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    Dial Prefix:
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    Fax Resolution:
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    Lighter/Darker:
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    Glass Size:
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    Dialing Mode:
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    Redial if Busy:
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    Redial if No Answer:
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    Redial if Comm. Error:
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    Detect Dial Tone:
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    Billing Codes:
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    Extension Phone:
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    Stamp Faxes:
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    Confirm Fax Number:
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    Allow Fax Reprint:
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    Fax/Tel Ring Time:
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    Fax Speed:
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    Forward Fax:
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    Block Junk Faxes:
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    Phone Line Volume:
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    Key-Press Volume:
    Medium
    Fax Confirmation:
    Never
    Fax Error Report:
    Never
    Include First Page:
    On
    Auto Log Print:
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    Print T.30 Trace:
    Never
    Paper Types
    Plain:
    Normal
    HP Matte 90g:
    Normal2
    HP Matte 105g:
    Heavy
    HP Matte 120g:
    Card stock
    HP Matte 150g:
    Extra Heavy
    HP Matte 200g:
    Extra Heavy
    HP Glossy 120g:
    Glossy
    HP Glossy 150g:
    Glossy
    HP Tri Glossy 150g:
    Glossy
    HP Glossy 200g:
    Heavy Glossy
    Light 60-74g:
    Light
    HP EcoSMART Lite:
    Extra Light
    Intermediate:
    Normal2
    Mid-Weight 96-110g:
    Heavy
    Heavy 111-130g:
    Card stock
    Extra Heavy 131-175g:
    Extra Heavy
    Hvy Glossy 111-130g:
    Light Glossy
    X-Hvy Glossy 131-175g:
    Glossy
    Card Glossy 176-220g:
    Heavy Glossy
    Color Transparency:
    Transparency
    Labels:
    Label
    Letterhead:
    Normal
    Envelope:
    Envelope
    Heavy Envelope:
    Heavy Envelope
    Preprinted:
    Normal
    Prepunched:
    Normal
    Colored:
    Normal
    Bond:
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    Recycled:
    Normal
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    Heavy Rough:
    Heavy
    HP Tough Paper:
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    Opaque Film:
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    Energy Settings
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    Wake on These Events
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    LAN Job
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    Wireless Job
    Yes
    Control Panel
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    Fax Ring
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    Shut Down After:
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    LaserJet Updates Settings
    Check Automatically
    Yes
    Prompt Before Install
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    Allow Downgrade
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    Allow Updates
    Yes
    Miscellaneous
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    Very Low Setting (Black Cartridge):
    Prompt
    Very Low Setting (Color Cartridges):
    Prompt
    Low Threshold (Black Cartridge):
    5%
    Low Threshold (Cyan Cartridge):
    3%
    Low Threshold (Magenta Cartridge):
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    Low Threshold (Yellow Cartridge):
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    Store Usage Data&colon;
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    USB Connection:
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    Font Source:
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    Font Number:
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    Font Pitch:
    10.00
    Font Point Size:
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    Symbol Set:
    PC-8
    Form Length:
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    Append CR to LF:
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    To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
    I hope this helps!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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