PAPER SIZE OR TYPE IS INCORRECT on printer display

I get this message on my printer when ever i send an eprint that contains a jpeg attachment, what am i doing wrong? my printer is set up with 8x11 plain paper in the portrait direction. the email prints out properly but then i get this message when It tries to print the jpeg. the image size is 4x6 inches at 120 dpi.

Hi AACTION1
I would do a power reset on the printer.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03177455&lc=en&product=4083871&tmp_track_link=ot_search
Here is a document for wrong paper size in tray. Check your settings, align the printer, update the printer's firmware.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02844544&lc=en&product=4083871&tmp_track_link=ot_search
I have included a document for the Paper Mismatch error from Microsoft Word.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01824353&lc=en&product=4083871&tmp_track_link=ot_search
If you need more assistance just let me know.
 

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