Paper Sizes in Acrobat XI Standard/ Win7

Hi,
Our firm recently upgraded from Acrobat 7 Pro. I researched online prior to making this switch, and identified the following differences between Standard and Pro based on the published Product Comparison chart:
limits to batch actions and automation
conversion from PDF to Powerpoint
creating PDF Portfolios
inserting interactive content (incl Flash)
FormsCentral
File comparison and highlighting
Redaction tools
Accessibility verification tools
I specifically noted that Standard and Pro both advertised the exact same ability to "Create PDF files from virtually any desktop application that prints." I didn't need the Pro features, so we purchased Acrobat XI Standard.
We are an architectural firm, and we plot to large PDF paper sizes. We are on 64-bit AutoCAD, and thus the PDFMaker plug-in is not compatible (Adobe has still not updated their plug-ins to be 64-bit compliant), so we have to use the PDF Printer. This should not be a problem, because that's the way we always did it before; but after installing Acrobat XI standard, the large paper sizes we need are not available. So, technical support issue, right? After several long (and friendly) chats with Adobe Support, I received conflicting information about whether this feature should be available or if it is supposed to be limited to Pro; we were finally able to hack a solution by using a paper size name that did not conflict with the system sizes that were already installed (but which the PDF printer refused to see).
I see a lot of "MVPs" on this site stating as a fact that large paper sizes are limited to the Pro version. I asked Adobe during our support chat for documentation of this limitation of Acrobat Standard, and they could not provide such documentation. As noted above, Acrobat Standard IS able to print to large formats, if you create the paper size yourself and name it something other than the system-installed size.
So... for the sake of anyone else who is researching this issue:
If you have a solution to make Acobat Standard recognize all the system-installed paper sizes, I'd love to hear it
Don't trust MVPs on this forum
Don't trust Adobe's marketing materials
Needless to say, this was a disappointing hacked-together solution after spending thousands on new software. I hope it saves someone else the headaches that I've gone through to make this work for us.

Bernd,
The paper sizes are pre-defined in the Windows 7 Print Server, but the Adobe PDF printer will not recognize them. In fact, when I try to add one, it says "Not allowed to modify system or printer defined paper size." That's why, as noted above, we had to name it something else and effectively duplicate the system sizes to get the PDF printer to recognize them. I went through this with Adobe Support already. Please don't confuse the issue with non-answers; there are plenty of threads on this forum already that have similarly unhelpful or misleading information.

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This question was solved.
View Solution.

Hi @Carlo85 ,
I see that you would like a easier method for printing custom sizes and the printer keeps going into cool down mode.
I can help you.
I have provided a document with the error code message you are getting.
Resolving Control Panel Messages.
You can create a custom form within the print driver.
Create Custom Paper Sizes in Windows 7, Windows 8, and Mac OS X.
Sorry I don't have any documentation for Linux. You would have to contact them for further support.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Help with custom page size support for non standard paper

Firstly, we appreciate any support you may be able to provide, we have already thrown considerable effort at this and it has been very time consuming and frustrating.
To support a number of business functions need to print to (non standard) continuous and mulitpart paper on a dot matrix printer. The (test) Mac is a 10.4.11 G4 laptop, the printer is an Oki Microline 520 (9 pin 80 column, IBM Proprinter, Microline or Epson FX personalities with a parallel interface) which has been networked via a HP JetDirext Ex Plus print server. That part appears to be operating correctly.
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Ghostscript / okiibm / Oki Microline IBM compatible 9 pin Foomatic PPD / IBM Proprinter personality
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Matt Broughton wrote:
Testing on 10.5.7, Tried both Oki 9-Pin Series 1.3 / Microline personality (no joy) and Epson 9-Pin Series 1.3 (this is a much better driver than 1.1) / Epson FX personality but not much joy with custom page sizes,
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After some testing, I find that the output is not the same despite the two PPDs being virtually identical. I did spot in the CUPS source code for the rastertoepson filter that there is some model name matching for Epson printers. Thus I can see where the output using the Oki 9-pin PPD could be different than when using the Epson 9-pin PPD.
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<pre style="overflow: auto;font-size:small; font-family: Monaco, 'Courier New', Courier, monospace; color: #222; background: #ddd; padding: .3em .8em .3em .8em; font-size: 9px;">*PageSize Label1/Label1: "<</PageSize[288 107.8]/ImagingBBox null>>setpagedevice"
*PageRegion Label1/Label1: "<<PageSize[288 107.8]/ImagingBBox null>>setpagedevice"
*ImageableArea Label1/Label1: "0 0 288.00 107.80"
*PaperDimension Label1/Label1: "288.00 107.80"</pre>
This adds a paper size with the 4 inch (288pt) width and 1.5 inch (107.8pt) height. That represents the 1.4 inch label and the 0.1 inch gap between labels. I set 0pt margins except for the bottom where is set the 0.1 inch (7pt) gap as the bottom margin.
The full diff in context is--
<pre style="overflow: auto;font-size:small; font-family: Monaco, 'Courier New', Courier, monospace; color: #222; background: #ddd; padding: .3em .8em .3em .8em; font-size: 9px;">loki:~ matt$ diff -u /usr/share/cups/model/epson9.ppd ~/Desktop/epson9.ppd
--- /usr/share/cups/model/epson9.ppd 2009-02-20 20:16:53.000000000 -0600
+++ /Users/matt/Desktop/epson9.ppd 2009-06-06 20:37:06.000000000 -0500
@@ -42,6 +42,7 @@
*PageSize Legal/US Legal: "<</PageSize[612 1008]/ImagingBBox null>>setpagedevice"
*PageSize A4/A4: "<</PageSize[595 842]/ImagingBBox null>>setpagedevice"
*PageSize FanFoldUS/US Fanfold: "<</PageSize[1071 792]/ImagingBBox null>>setpagedevice"
+*PageSize Label1/Label1: "<</PageSize[288 107.8]/ImagingBBox null>>setpagedevice"
*CloseUI: *PageSize
*OpenUI *PageRegion/Media Size: PickOne
*OrderDependency: 10 AnySetup *PageRegion
@@ -50,17 +51,20 @@
*PageRegion Legal/US Legal: "<</PageSize[612 1008]/ImagingBBox null>>setpagedevice"
*PageRegion A4/A4: "<</PageSize[595 842]/ImagingBBox null>>setpagedevice"
*PageRegion FanFoldUS/US Fanfold: "<</PageSize[1071 792]/ImagingBBox null>>setpagedevice"
+*PageRegion Label1/Label1: "<<PageSize[288 107.8]/ImagingBBox null>>setpagedevice"
*CloseUI: *PageRegion
*DefaultImageableArea: Letter
*ImageableArea Letter/US Letter: "18.00 18.00 594.00 774.00"
*ImageableArea Legal/US Legal: "18.00 18.00 594.00 990.00"
*ImageableArea A4/A4: "18.00 18.00 577.00 824.00"
*ImageableArea FanFoldUS/US Fanfold: "18.00 18.00 1053.00 774.00"
+*ImageableArea Label1/Label1: "0 0 288.00 107.80"
*DefaultPaperDimension: Letter
*PaperDimension Letter/US Letter: "612.00 792.00"
*PaperDimension Legal/US Legal: "612.00 1008.00"
*PaperDimension A4/A4: "595.00 842.00"
*PaperDimension FanFoldUS/US Fanfold: "1071.00 792.00"
+*PaperDimension Label1/Label1: "288.00 107.80"
*MaxMediaWidth: "1080.00"
*MaxMediaHeight: "86400.00"
*HWMargins: 18.00 18.00 18.00 18.00</pre>
I don't know if that will help you or not. Let us know what sort of progress you make.
Matt

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jared_e42 wrote:
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Moving to Photoshop Forum
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