PAPER TRAY SUCKS. CANNOT PRINT OUT PHOTOS, TRAY ONLY ACCEPTS PAPER FROM BOTTOM TRAY. GRRRR.

My BRAND NEW (One week from delivery) no longer prints out photos.  It printed out photos several times but 3 days' ago it stopped.
The paper tray is malfunctioning.  Each time I try to print out a photo (remember, it's been done several times until a few days' ago) THE TRAY WILL NOT ACCEPT PAPER FROM THE TOP TRAY!! 
SELECTED PHOTOS PRINT OUT ON PAPER FROM BOTTOM TRAY ONLY!!   MY INK AND PAPER IS BEING WASTED AND SEVERAL OTHER POSTERS ARE EXPERIENCING THE SAME ISSUES WITH THE HP 6520!
Is one of those infamous 2-hr. long marathon phone calls to Tech Support in India the ONLY way one can sensibly have an HP issue resolved? 
This is ridiculous!

Hi,
Sorry to hear you are having problems printing. What device are you using to print?
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

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