Paradoxical Anna Update + Language support for C7 ...

Hello everyone. Please read my description of my problem as currently there is no solution to this unique problem that I have.
I bought my C7 in Australia in July. I sent it to my dealer to install Chinese language, I am not 100% sure what he did but it most likely seem like he flashed the phone firmware so the languages are now English and Chinese Simplified.
Now I've heard about Anna and officials from Nokia said it will be out by late Sept, currently it is mid Oct and I still do not see the update. However, when I go to SW Update on my phone, there is 1 single update, with software version 24. something. There is only this one. On my computer, namely Nokia Ovi Suite (the newest version) as well as Nokia Software Updater, they show no updates. The NSU on my PC show there is nothing to update, but the Ovi Suite say there is an error in my firewall or virus protection that does not allow it to connect to internet. This is ridiculous, I could check the newest apps on the dashboard on Ovi, and I turned off all protection on my computer too. Still I get this message.
How does these two problems come together? I firstly would like to know why I cannot see the Anna update, and only could see 1 update on my phone, where as it should be 3. Secondly, if the problem 1 is solved and I have Anna, there is a chance that the Chinese support will be gone. So can anyone confirm whether the language will be restored to English only or still keep Chinese? As this phone is flashed into Chinese firmware it should not lose its Chinese support, can anyone confirm this?
Many thanks
Nokia C7-00 Symbian Belle RM-675

Hi!
Can you give more details, especially your productcode? (You can find it by tapping *#0000# and it starts with 05**.)
The question if you lose your Chinese language support depends on what exactly the dealer did with your phone, ie. which tools he used to flash it. So, I can't unfortunately this one without having the exact information. If he didn't fully change the productcode (and your phone is still on a supposedly Australian productcode), the update will set your phone back to the state in which it was when it left the factory. Meaning, your language pack will be back to default - without any Chinese characters.
BR,
yvonne

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