Paragraph borders in Word-imported content

Hi
TCS 4.0 -- Using Word 2007 with RH10.
I have a fair knowledge of importing FM to RH, but I am new to importing Word content into RH.
I have used paragraph borders for some styles in Word. For these styles, I have created RH equivalents and mapped appropriately. However, when I import the content into RH, even the paragraph borders defined in Word appear as is.
Paragraph borders in Word:
Word RH Conversion Settings:
WebHelp output
Any idea why this is happening? Please advise.
Sreekanth

I can understand your thinking but on this occasion I do see Adobe's problem. You are converting a document formatted with Word code into an HTML format. To do that Rh has to tell Word to convert the document to HTML and that is done using Word's option to Save As and saving in HTML format. Rh is thus faced with the way that Word saves the document and the HTML Microsoft creates. Generally that is not squeaky clean HTML but Rh has to take what it is given.
Rubbish in = rubbish out.
Log it with Adobe but whether it is a Bug Report or a Feature Request is debateable.
Please follow this link.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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I can understand your thinking but on this occasion I do see Adobe's problem. You are converting a document formatted with Word code into an HTML format. To do that Rh has to tell Word to convert the document to HTML and that is done using Word's option to Save As and saving in HTML format. Rh is thus faced with the way that Word saves the document and the HTML Microsoft creates. Generally that is not squeaky clean HTML but Rh has to take what it is given.
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(Not a question, rather an observation...)
The Word import has gone from already rather bad to worse with one of the upgrade patches. Two major nuisances that don't seem to have been present from the initial version (based on "we'd surely have noticed this earlier"; they also are definitely not present in CS3!):
Random paragraphs are cut off at the end, continuing on the same line with the next paragraph. The cut-off part appears at the very end of the imported text -- including its hard return. So when I see some stray words at the end I know I have to scan the entire document by eye to find where they came from. Entirely random -- reading a same file twice, or on a different computer or platform, will have the same error but on a different place.
Importing a Word document no longer reads text point size correctly. Sometimes entire paragraphs are in the wrong point size -- at random, not simply using the wrong style or something like that. This is extremely bad, as my firm relies on point size for proper automated formatting.
Rather random -- some paragraphs will be wrong on other computers, some are wrong at random.
This is not limited to one platform; all our computers, Mac and Windows, Leopard, Snow Leopard as well as XP (SP3) will all import a certain file with these errors. Of course all systems are fully patched up to 6.0.4.
It's also not limited to .doc files. Saving the file as .rtf has the exact same symptoms: in Word, all is fine & dandy, in CS4 the text and formatting gets garbled.
A working kludge is to import suspicious documents into CS3, save, open in CS4 and go from there. Hardly a solution.

[Jongware] wrote:
I found that a troublesome document keeps being troublesome ... saved as .doc, rtf, or docx. At any time, something or the other goes wrong with the very same document: cut off bits and pieces of text, footnotes that go haywire, formatting out of whack, text cut off immediately following a table ... And so on. So as soon as I see it happen on a particular doc, I import it into CS3, save, open that in CS4 and copy the text out of it. No problem anymore.
I filed a bug report to Adobe Tech services. Sent one of my Word docs with it, along with a CS4 file showing the problem of bits of text coming in at the end. They went over those files for a week and reported back "The change in text runs is because (a) the page size and margins of your Word file do not match that of your InDesign file, and (b) because of different layout and formatting options, the text may not run the same even if so." That made me laugh. Until I cried.
Thanks for the CS3 solution.
The mismatched margins issue sounds bogus to me. If stuff shows up at the end of file, out of sequence, it's most likely because the particular version of Word in which the original file was created got confused about managing incremental edits, and the file was "fast saved," which keeps the file content and changes in chronological order of creation, and uses pointers to mark what's added and what's to be deleted or ignored. Some versions of Word were so bad at this that even Word itself couldn't interpret the mishmash when opening a fast-saved file of its own.
A good practice that I don't recall seeing mentioned on these forums is, if possible, to make sure to save the Word file to a new name in Word, before converting or placing it in InDesign. Just as InDesign does, saving to a new name reorders the file content and cleans out the spaghetti pointers. I believe that InDesign's spaghetti doesn't go bad so often as Word's, but it's always a good idea to save to a new name periodically. It's possible that some problems that affect exchanging INX files are related to the reliance on pointers to keep a file in order.
Regards,
Peter
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<ROW>
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<Line 19, Column 85>: XML-0100: (Fatal Error) Expected ';'.
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<Line 19, Column 91>: XML-0100: (Fatal Error) Expected ';'.
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Just like: <, &, >, ", ' to use these in an XML file you should
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‘     '
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[CS4] Word Import severely broken/Interim Solution

As I said before on this topic,
function(){return A.apply(null,[this].concat($A(arguments)))}
The Word import has gone from already rather bad to worse with one of the upgrade patches. ...
-- read this for the symptoms.
I finally found a work-around. Strangely enough it was one that has been rattling in my head for a while, but I can't for the life of me remember where I got that idea!
The problem lies in Word's Bookmarks. These are not recognized by InDesign CS4/CS5 Import filter (but they are by CS3 and earlier!) and thus each one of them creates a mis-match in the following text, accumulating up to the end of each paragraph (or possibly the next one, it's too idiotic to check for those fine details). Only at the very end of the document, ID suddenly realizes it has a few text fragments left over, and decides to tack them on to the end.
With results like this:
and yes, these text fragments belong somewhere in the middle of the document! Even worse, here you can see it's text that's been displaced, but it also happens with pure text formatting. Bye-bye smooth text import, hello Mr. Angry Client!
I reported this issue to Adobe "Support" (hum hum), complete with test documents, and got the quite unexpected answer that it was unrealistic to expect "perfect import" because, well, my page size was different in InDesign, my margins were different, the paragraph spacing doesn't work the same as in Word ... so it was no wonder the text was "not the same after importing".
Ahhhh ... now I got that out of my system: the solution is to remove all Bookmarks in the Word file prior to importing. For Windows, you can make a small VB Macro:
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but for OS X you have to take the manual route: go to menu Insert, select "Bookmark", point to one, select "Delete". Repeat until bored to death.
Now that I have done the work Adobe programmers should have done (that is, finding out what the d*** problem actually was) and present them with a Ready-to-Implement Solution (revise the code that handles bookmarks): WHEN WILL THEY FIX IT!?!?
Please don't say "CS6". I'm still on CS4, and since it got broken in that version, I must insist on a fix for CS4.

[Jongware] wrote:
function(){return A.apply(null,[this].concat($A(arguments)))}
Just where did you send the report and test files? There's no way to attach files to the bug report form, so were you talking to some contract script-reading idiot who passes himself off for tech support these days, or did one of the engineering team actually get back to you and ask for the files? I suspect not the latter, and I can offer some suggestions for whom to email. In fact, I think I may put a bug in someone's ear now.
Customer support, by e-mail. They *did* ask for files and I sent a whole bunch of them, original Word files, ID files to show how they got imported, and even separate screen shots of the problem pages with circles highlighting the broken parts.
function(){return A.apply(null,[this].concat($A(arguments)))}
As far as getting a patch for CS4, it's always nice to see a romantic dreamer.
But Adobe broke it in CS4. I noticed it, working with CS4. I complained about it after noticing it in CS4, and I filed a customer support case (w/due documentation) for my version: CS4. It's Adobe's own fault, as they have such a bad customer support service that it cannot readily respond to complaints about the current version!
Sorry Peter, this has been discussed before extensively, and Adobe never looked into it before. Remember me asking if this was ever solved in CS5?
If you haven't escalated your case with customer support to a manager and then that manager's highest-level manager, like the DIRECTOR of customer support, that's a good thing to put into action. From there, insist that the case goes to the highest-level manager or DIRECTOR of technical support, so you can register it as a bug that will get attention, and at no charge to you for the tech-support call.
Allt this might just be a way to put makeup on an ugly and unchangeable situation, but, since you've already invested so much effort, why not give it one more try by depositing your investment on the highest-level person's desk?
HTH
Regards,
Peter
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