Parameter Error using HTML Viewer

Question

Post Author: jaclsoft
CA Forum: General
CR11.
Report is executed from within my app.  1 customer is having an issue (other customers have no problem).  The report has a parameter (string type).  When the report is executed and the Parameter (using the HTML Viewer) tries to popup, it renders partway then pops up an error:
Internet Explorer Script Error.
An error has occurred in the script on this page
Line 31
Char 2
Error Object expected
Code 0
URL  file://temp folder\prompting1.html
Do you want to continue running scripts on this page
Yes/No
Any ideas?  This hapens on 2 different machines for the customer. 1 machine just has the CR Runtime, the other has CR Professional installed.

Answer 1

Post Author: cbrown
CA Forum: General
Had the same issue with a machine that had Business Objects Enterprise XI R2 installed AND Crystal Report XI R2 installed (version 11.5.0.313).  When creating a new report (or opening an existing report) in Crystal Reports that contained a parameter with a date field I get prompted with the parameter prompt screen, however there is  "Business Objects" written below the prompt with a red circle with an X through it (within Crystal Reports Developer); when I try to click on the calendar icon to select the date I get a IE script error saying
"Unable to file object"
.  The same issue occurs when viewing reports with date prompts in BusinessObjects Enterprise.
Resolution:
Traced the error to two different files that were corrupted / old versions:
C:\Program Files\Business Objects\common\3.5\crystalreportviewers115\prompting\css\promptengine_default.css (3Kb modified on 11/3/2004) with one from a working machine (5Kb modified on 01/23/2007)
C:\Program Files\Business Objects\common\3.5\crystalreportviewers115\prompting\js\promptengine_calendar.js(23Kb modified on 7/8/2005) with one from a working machine (27Kb modified on 01/29/2007)
Replacing those files allowed the html prompt page (prompting1.html) that is generated both by Enterprise and Crystal Reports to reference the correct js and css files above that contained the appropriate functions / formatting info to correctly display the prompt page.
Hope this helps.
Chad
www.crystallinetech.com