Parcel delivery via parceline do I need to be at ho

So my replacement MicroPhoto is on the way. It's being sent via Parceline. Do I need to be at home to receive it, because during the day I'm working in a different city and can't be in my place. I fear that they have already deli'vered it, and sent it back to the UK. This is what I see on the parceline tracking website:
Date Time Location No of Parcels Status
2 Dec 2006 02:5 Kolding International Hub - In Transit
09 Dec 2006 04:5 Birmingham Hub Sorted by offshore gateway
09 Dec 2006 04:44 Birmingham Hub Sorted by offshore gateway
09 Dec 2006 0:4 Belgium Exported by international gateway - 5508809607
09 Dec 2006 0:4 Birmingham International Hub - In Transit
08 Dec 2006 2:4 Birmingham Hub Forwarded to Birmingham Hub
08 Dec 2006 2:00 Dublin Collected from Sender
07 Dec 2006 7:9 Dublin Collected from Sender
07 Dec 2006 Dublin Collection request received
Some help would be greatly appreciated

The problem is that the numbers they give can only be called if you're living in the UK (0845, 0870 and 087 numbers). So basically, I no longer have my broken one which I could at least still use as memory stick (because as a good customer, I sent it back to Creative), and I'll never see my new one because there is no way of calling them? Correct? Is there somebody at Creative I can call or will they just tell me that it's not there fault but Parceline's fault?
Seriously, how can a deli'very company expect somebody to open the door at :4 in the morning... Seriously, who deli'vers parcels at that hour.....

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