Parental control control panel not working

I have set up parental controls a few weeks back and it appears to work. However I cannot access my control panel. After logging into my account and selecting the parental controls in 'my extras' then I get an error stating :
"We are unable to process your request due to technical error."
After several calls to BT with them failing to cal back on several occasions I finally had one of the tech guys share my screen and look at it live and take screenshots. They were going to look into it.
That was a week ago now and I still have the same problem. Any help is appreciated as I need to modify the settings and currently cannot do so.
Solved!
Go to Solution.

Hi Martyfp68,
Welcome to the forum and thanks for your post.
I am sorry that you haven't had a reply to your post yet. Can you send me over your details and I will be in touch. 
Click on my username and under the "about me" section you will the link to get in touch with us.  Whenever we receive your details we will go from there. 
Cheers,
OlgaC 
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • Parental Controls are not working correctly.  Websites I've listed under Allow Access are still blocked.  How can I fix this?

    Parental Controls are not working correctly.  There are websites I've listed under Allow Access, however they are still blocked. - such as:  Yahoo mail and USAA banking.  How can I fix this?

    Hendry
    Just thought I'd let you know.  Our suspicions were correct, it was the OS. After I installed Snow Leopard (10.6.8) all the problems were corrected.  I also updated the RAM from 1 gb to 6 gb. The mac is working all around better. Sorry it took so long to get back to everyone. My superdrive had pooped out. Rather than replace it I got an external drive from OWC connected with firewire 800.  So far everything is running very well, as far as I can tell this external drive is better than the original superdrive. My superdrive has always acted funny, infact I returned the first mac I got after a week because its superdrive was also malfunctioning. Anyway, all that to say everything seems to be fully functioning again.
    Roy
    Re: Function keys are not working correctly 

  • The time limits on the parental controls do not work. Apple does not seem to know how to fix this issue since the problem has been going on since at least leopard.

    The time limits in the parental controls do not work. I have several mac systems and they do not work on all of them. Also, I have had this problem since at least snow leopard and it is very frustrating that Apple is unable to fix a simple issue like this. All they have to do is somehow 'hard-wire' the time limits to the system clock but they are not listening. I used the feed-back feature in their support webpage and hopefully everybody else experiencing this issue will too. Thus, if they get a thousand notes on this issue they might listen and finally fix it.

    Well, the whole system with those time limits are funky. Sometime this happens, sometime that happens. When the user is on the bed time limits do not work nor do the length of time limits. It is very frustrating as one of the reasons I bought an apple in the first place was those parental controls which did not exist in Windows prior to Windows 7. I do have a Windows 7 machine now and the bed time limits work there. Maybe you have a Windows 7 machine as well and can let them use it.

  • "Photos" option button in icloud control panel not working

    Photos option button in icloud control panel not working...it is not greyed out, and it is ticked, but clicking on it has no effect. Windows 8.

    luvsack wrote:
    DOES ANYBODY RESPOND TO THESE QUESTIONS EVER? I HAVE THE SAME PROBLEM AND CAN FIND NO ANSWER ANYWHERE! ANSWER THE **** QUESTION PLEASE!!!!!!!!!!!!!!!!!!!!!!!
    Windows 7 64
    Start your own thread, and please stop shouting, it is hard to read, and who wants that.

  • Control Panel not working

    I have a Satellite M305-S4835 with Vista Home premium 64-Bit.
    The control panel stopped working suddenly, the lights don´t work anymore either. I press the buttons and nothing happens.
    Can anyone help me?
    I´ve tried to uninstall and re install the Toshiba Value added package 64-bit, but didn´t work.
    Thanks for your time.

    Satellite M305-S4835 
    The control panel stopped working suddenly
    What happens when you put the following word into the Search field on the Start menu and press Enter?
       control
    If Control Panel does not appear, try a System Restore to before the problem arose.
       What is System Restore?
    -Jerry

  • Color Laserjet pro MFP M176n control panel not working

    the control panel in the Color Laserjet pro MFP M176n is not working, is all blank, i can´t see anithhing in it. Is there a reset button or should i take it to the store where i buy it for a checkup?
    thank you

    Hello @ Averus89, 
    Welcome to the HP forum. 
    I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
    I would like to help you with this issue. 
    If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
    would set a manual DNS. 
    I wont go into great detail about setting this up. From your post, I feel you know your way around the printer and your network. If I am mistaken, let me know. I will go into detail. 
    The DNS to try is:
    Primary: 209.244.0.3
    Secondary: 209.244.0.4
    Set the DNS then try printing the web services info page again. 
    Let me know if this helps. 
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • Parental control is not working correctly

    hi,
    when I initially got my iMac, it seems the parental control I set up for my son's account was working fine with respect of the time allow to use the computer but not it does not work.
    no matter what I tried (limit computer to use, weekend time limits, or bedtime), it does not work
    is there any upgrade or fix for this?
    thanks
    adaltam

    I have the same problem.  If you've found the solution, please share.

  • Parental Controls do not work.

    I recently setup a computer for my boss' daughter and in doing so enabled the parental controls. Everything appeared to be working correctly until I got a call tonite. When I first setup the parental controls feature, I gave my boss' daughter access to only ONE site.... Yahooligans (The YAHOO SITE FOR KIDS). She came home today and typed in yahoo.com in the address bar and the main site came up with full search capabilities. Eveything else is being blocked as expected but this totally defeats the purpose of having a kids site if the kids can type in yahoo.com and get to the full acess/full search site. Anyone else having these problems..... or know of a third party software for Mac to block content?
    Thanks in advance for your input
    R
    Macbook   Mac OS X (10.4.4)  

    Often, when it isn't possible to select an application for use in a "managed" account, the fault lies with the developer of the software for failing to follow Apple's guidelines and omitting eg. the 'CFBundleIdentifier' from the programme's "Info.plist" file.
    http://docs.info.apple.com/article.html?artnum=300842
    As the article suggests, it would be best to check with the developer, although it may be possible for a user to edit the file themselves in some cases, but given the effort involved, most people seem to find the alias workaround good enough.
    Regarding the presence of the "Shared" folder in a "Simple Finder" user's "Dock", these managed user preferences are all stored in 'mcx_settings' in the "NetInfo" database, in plain text so it is possible (though somewhat tedious) to edit them. Another option is to download the "Server Admin Tools" from Apple, which includes "Workgroup Manager.app" which allows some fine-grained, though not complete control over these settings through the plist editor (it isn't exactly user-friendly either, but it is sort of a GUI).
    http://www.apple.com/support/downloads/serveradmintools1047.html
    However, if the concern is that the user can open applications that haven't been selected, note that blocking access to the "Shared" folder still won't prevent users from launching programmes by other means.

  • HP Officejet Printer 6835 control panel not working

    Am trying to set up my new printer (HP Officejet 6835 All-In-One) but the control panel is not working. Followed directions, plugged it in and turned it on but control panel is black. Am I doing something wrong or do I have a faulty printer? Tried turning it off and unplugging with no results. Any help would be appreciated!

    Hi @colljerr,
    I do not suspect you are doing anything wrong. Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause.   Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
    In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
    ^ This is not limited to Laserjet printers.
     If you have the printer connected to a wall outlet and the issue persists, I suggest calling us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. 
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Access to Control panel not working on iPad mini with ios7

    Control center too difficult to access within apps or lock screen or home screen.
    Swiping up from the bottom works once every 30 swipes.
    Definitely a bug in ios7 while using my iPad mini.
    Apple, please fix this.

    Wait, just found a fix.
    You must swipe multiple times (quickly) from the bottom to access it.
    That seems to work, and not as finicky as I thought initially.
    I could easily get used to it this way, however Apple doesn't explain accessing it this way, so they should update the ios7 video for iPads if this is how the control panel was designed.

  • Icloud control panel not working

    I have downloaded it and installed it (2 times - with restarts) but when I go into control panel its missing its icon and when I click on it it says application not found.  I have installed it once normally and once as a administrator.
    I don't have itunes installed on this computer - is that required?
    PC running 32-bit windows 7

    luvsack wrote:
    DOES ANYBODY RESPOND TO THESE QUESTIONS EVER? I HAVE THE SAME PROBLEM AND CAN FIND NO ANSWER ANYWHERE! ANSWER THE **** QUESTION PLEASE!!!!!!!!!!!!!!!!!!!!!!!
    Windows 7 64
    Start your own thread, and please stop shouting, it is hard to read, and who wants that.

  • H8-1287 Beats Audio controls do not work in Windows 8.1

    I've upgraded to Windows 8.1 and installed the IDT High-Definition audio driver from HP's website.  The surround sounds seems to be working but the controls do not work to modify the EQ etc.  I've seen the problem has been resolved for Envy laptops but all the links for the software appear to only be for the notebooks and not compatible with my desktop system.  I've downloaded the available software (IDT High-Definition Audio driver) found under my HPE HI-1287 product from HP's support site but the Beats audio control panel doesn't seem to make any sound quality changes.  Hopefully there is a driver somewhere compatible with my desktop system that allows controling the audio properly.  Thanks.

    Hello @KICR,
    I understand that the Beats Audio Console is not adjusting the audio settings on your HP Pavilion HPE h8-1287c Desktop PC running Windows 8.1. According to the HP Pavilion HPE h8-1287c Desktop PC Drivers page there are no Windows 8.1 drivers for your computer. I can only assume that this means your computer is currently using Windows default drivers or Windows 8 drivers and the Beats Audio Console is not able to interact properly with the currently installed driver.
    All I can recommend is that you check back periodically to the drivers page I linked above and see if Windows 8.1 drivers have been created. Other than that your only option at this time would be to use the HP Support document: Using Microsoft System Restore (Windows 8) to restore your computer back to Windows 8 where the Beats Audio Console has drivers that are compatible.
    I hope this helps. Thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • Who else has a problem with parental controls enabled not being able to run Firefox on the Mac?

    Who else has a problem with parental controls enabled not being able to run Firefox on the Mac? (Any solutions?) (BTW. Chrome doesn't work either)

    Although FF4 is so nice I'm almost ready to ditch iGoogle!
    Please fix what appears to be an RSS/iGoogle issue with FF4...
    Gmail is fine, but titles dont show in most RSS feed gadgets and no stories, strangely, apart from this one:
    http://www.google.com.au/ig/directory?hl=en&url=www.google.com/ig/modules/builtin_news_technology.xml
    Which if you enter the last part of the url reports that
    "<Content type="html">
    This is a builtin module, so the UserPrefs and Content are ignored."
    Any ideas?

  • Control center not working on iPhone 6 plus when in landscape mode

    I has a iphone 5 before it , and there's no problem with the control center, now with this expensive iPhone 6 plus , the control is not working when the phone is in landscape mode , when the screen tapped repeatedly, I can only see the little tab of the control center but I can't able to bring it up.
    Anyone has this problem?

    Hello torontonightowl,
    Thanks for using Apple Support Communities.
    For some initial troubleshooting on this issue where you're unable to open the control center on your iPhone, please first restart your iPhone, and if the issue persists then reset the iPhone.
    Restart or reset your iPhone, iPad, or iPod touch - Apple Support
    Cheers,
    Alex H.

  • Head phone volume controls are not working after updating to ios 6.1 y?

    head phone volume controls are not working after updating to ios 6.1 y?

    I have tried my head phone with other iphone still the same problem may be my head phones has been not working need to chek my iphone with other head phones which are working

Maybe you are looking for