Parental Controls deleted but still a problem!
Hi
I've read a few messages here about people experiencing parental control issues - we are too. My son cannot connect to anything he needs at the moment including google. I have switched off then deleted parental controls on mybt, he has cleared the cache on his computer and we have reset the hub but he is still unable to access sites. Do we just have to wait it out for it to come back ? but sureley resetting the hub should have celared everything ??? or is there something else we should do.
Help appreciated asap as he has A level schoolwork to do. Thanks
Hi Maggie,
Thanks for posting and welcome to the forum. The parental controls are applied at network level so resetting your Hub or computer settings will not have any effect. If you've followed these instructions to turn off parental controls it can take two hours for them to completely deactivate.
Neil
BTCare Community Mod
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