Parental controls interferes with iTunes Store access
My daughter's account is set up to use Parental Controls. Under Tiger, she had no problems getting to the iTunes Store. Under Leopard, we get an "unknown error" (with a "-4" in it somewhere), every time.
If I turn off the parental controls for her account, she can get to the iTunes Store. If I turn them back on, she can't.
(On a related note, toggling Parental Controls seems to lose all of your settings... That is, the workaround to my iTunes Store problem might be to disable Parental Controls when she wants to access the store). That's a pain, though, because all of the "allow" / "don't allow" settings that I've established are lost, every time.)
She's got access to iTunes (and iTunes Helper, whatever that is), so it's not like I've prevented her from using iTunes. Again, worked fine under Tiger.
Is there a permanent fix to this?
Same problem.
Here is a workaround that works for me: I go to the iTunes Music Store and enter a search term in the search box, "The Monkees," for example. The search takes me to the Search Results screen. From there, if I click on an Artist or Album link, to "escape" out of the Search Results screen, the navigation path at the top has the home icon, music, genre, etc. buttons available. If I click on the home button, I get the long wait followed by an error. But I can click on the next level below, Music, and get pretty much everywhere in the music store.
And I've also temporarily turned off parental controls to debug this and lost all the allow / deny settings... very annoying.
The most difficult thing about trying to solve the parental control problems is that it is not always clear what is causing the problem. For example, amazon.com works fine when allowed, but once you go into secure mode most parts of the site fail to load properly, no matter what you add to the allow list in parental controls. Something about parental controls "fails to establish a secure connection." Turning off parental controls fixes the problems, but then you have no parental controls.
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my itunes in pc fails to secure link with itunes store it shows the process bar it automatically quits the process it also does not shows any on the screen. i am using windows xp service pack 3. what shoul i do?
Diagnostics test
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
ECS G31T-M7
iTunes 10.5.2.11
QuickTime 7.6.9
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0012ABAC07F3CCB0
Current user is an administrator.
The current local date and time is 2011-12-31 14:06:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel(R) G33/G31 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {7599FAD1-1BB9-4AC6-80AF-404253DC519E}
Description: Atheros L2 Fast Ethernet 10/100 Base-T Controller - Packet Scheduler Miniport
IP Address: 192.168.1.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Dec 31 13:46:09 2011
Lease Expires: Tue Jan 03 13:46:09 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-12-31 14:00:02.
**** Device Connectivity Tests ****
iPodService 10.5.2.11 is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
rawkiss’s iPhone, iPhone 3G running firmware version 4.0
Serial Number: 86931UEAY7H
**** Device Sync Tests ****
Sync tests completed successfully.I have found a fix after doing additional research through this forum. Tech Note #328730 addresses this problem and it works for Photoshop Album 3.2 even though it was written for release 1.0.
Here is a link that will take you directly to the Tech Note:
http://kb.adobe.com/selfservice/viewContent.do?externalId=328730
When using this fix the Tech Note indicates:
"Imported image data and tags are lost when you re-create the My Catalog.psa file, so you need to reimport images and reapply any tags"
however it did retain the captions (at least it did for me). -
Error with Itunes store.
I'm having trouble with itunes latly. I can access my account but can't get to the home menu or music est. I also can connect my ipod.
I've recently updated to version 10.4.
I've run a diagnostic and this is what came up:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Alienware Aurora
iTunes 10.4.0.80
QuickTime 7.6.9
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 00DEAAA80EF78510
Current user is not an administrator.
The current local date and time is 2011-07-28 15:45:33.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 5670
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.4.0.80 (x64) is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {DE15643F-6F47-4B90-9DE2-80C47FBD1C9C}
Description: Killer Xeno NDIS EDGE Interface
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969
Lease Expires: Wed Dec 31 17:00:00 1969
DNS Servers:
Adapter Name: {D88B6FD4-4703-474B-94BA-723492D738D7}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Jul 28 04:27:18 2011
Lease Expires: Fri Jul 29 04:27:18 2011
DNS Servers: 24.116.2.50
24.116.2.34
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-07-28 15:42:54.
I just want to know if it's just me or if the store is down itself?I have been recieving the same error for the last three days (Feb '08) I can access every part of the iTunes store except shopping cart. I get the same message on two different PC's.
I have been using Shopping Cart as a "wishlist" and really dont want to have the contents cleared as I cant remember everything I've put in there. This bug seems fairly prominent on Apples part based on the number of posts about it in the forums.
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Setting parental controls in an iTunes movie?
I know you can set parental controls in the iTunes program generally, but is there a way to tweak an indivusal movie parental controls? Or add parental controls to a single movie or TV show, or music song? I could not find this option when displaying a movies "info". I'd think iTunes would add a parental control settings the user can modify..?
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http://www.apple.com/support/itunes/musicstore/download/ -
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iTunes authorization automatically defaults to my dads Apple I.D., so I enter my new I.D. and the message appears "This account has not yet been used with itunes store.Please review your account information".
I'm frustrated, any ideas? I really don't have the money to pay Apple to fix this!
ThanksI changed my dads password, then went back to sync my apps and when it came to the Authorization, I entered his account name and the new password (which was by the way accepted and changed correctly) to have it come up on the screen as the incorrect password...REALLY!!! I went back and changed the password again...guess what? Same result "inncorect password".
As I mentioned my dad PASSED AWAY, there is no way I can ask him what his password originally was, i can't accesses his email account as it no longer exists.
What am I supposed to do, this is very frustrating.
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Apple problems:
http://www.apple.com/support/systemstatus/
Scroll down to itunes store -
hello, i am having problems with itunes store. it wont connect almost as if its hanging, any ideas how to fix this problem
BOB we need you urgently
Perhaps Bob will see this thread, he is the professor in these cases.
You do not use a WEP password but wpa/wpa2 on router and equipment.
All equipment connects to WiFi, but for your iPad.
Even with all other equipment WiFi off, you cannot connect your iPad.
Your iPad connects to other WiFi nets correctly.
All resets etc done on iPad and Router.
Still I am not sure it is your router for sure, frustrating...
I want to test 2 other things:
1. in your iPad, set everything OFF in Settings/Cellular, turn off/then/on your WiFi, and see whether it will still not connect...
2. If that does not do it: disconnect the router as well as the modem from the power, for 15 seconds, then reconnect the modem, let it fully start, then reconnect the routet let it fully start, turn of your WiFi in iPad, then on, and see whether it will connect. -
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