Parental controls interferes with iTunes Store access

My daughter's account is set up to use Parental Controls. Under Tiger, she had no problems getting to the iTunes Store. Under Leopard, we get an "unknown error" (with a "-4" in it somewhere), every time.
If I turn off the parental controls for her account, she can get to the iTunes Store. If I turn them back on, she can't.
(On a related note, toggling Parental Controls seems to lose all of your settings... That is, the workaround to my iTunes Store problem might be to disable Parental Controls when she wants to access the store). That's a pain, though, because all of the "allow" / "don't allow" settings that I've established are lost, every time.)
She's got access to iTunes (and iTunes Helper, whatever that is), so it's not like I've prevented her from using iTunes. Again, worked fine under Tiger.
Is there a permanent fix to this?

Same problem.
Here is a workaround that works for me: I go to the iTunes Music Store and enter a search term in the search box, "The Monkees," for example. The search takes me to the Search Results screen. From there, if I click on an Artist or Album link, to "escape" out of the Search Results screen, the navigation path at the top has the home icon, music, genre, etc. buttons available. If I click on the home button, I get the long wait followed by an error. But I can click on the next level below, Music, and get pretty much everywhere in the music store.
And I've also temporarily turned off parental controls to debug this and lost all the allow / deny settings... very annoying.
The most difficult thing about trying to solve the parental control problems is that it is not always clear what is causing the problem. For example, amazon.com works fine when allowed, but once you go into secure mode most parts of the site fail to load properly, no matter what you add to the allow list in parental controls. Something about parental controls "fails to establish a secure connection." Turning off parental controls fixes the problems, but then you have no parental controls.

Similar Messages

  • Mac OS 10.6.8 Parental Controls interfere with Firefox by preventing access to websites and plug ins

    Mac OS 10.6.8 iMac, running FireFox 15 in grade school computer lab. When Parental controls are enabled in system preferences Firefox does not work properly. Can't use Google to search from the search bar at the top, can't access plug ins, there are even a few websites that can't be used. An example is digitalpassport.org from Common Sense media. Students can't access to log into their accounts. Parental Controls have been running on these macs for over a year with no issues. I thought it was the latest Firefox version giving us a problem but I updated to Firefox 16 today and the problem persists. If I turn off parental controls, Firefox works perfectly. I was not previously limiting applications, just blocking youtube and facebook. I tried limiting applications and then allowing all of them but that didn't help. What am I missing? Also, I can't access Mozilla support pages either when Parental Controls are enabled.

    Check the PLUGIN UPDATES! Shockwave and Java were outdated and needed re-installation on mine! Took a couple of efforts with restarts but it is obvious that it solved my problems! Firefox Mozilla Toolbar 'Help' > 'Firefox Help' > lower right side of page displays link to Plugin Update review....

  • My itunes in pc fails to secure link with itunes store it shows the process bar it automatically quits the process it also does not shows any on the screen. i am using windows xp service pack 3. what shoul i do?

    my itunes in pc fails to secure link with itunes store it shows the process bar it automatically quits the process it also does not shows any on the screen. i am using windows xp service pack 3. what shoul i do?
    Diagnostics test
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    ECS G31T-M7
    iTunes 10.5.2.11
    QuickTime 7.6.9
    FairPlay 1.13.37
    Apple Application Support 2.1.6
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 4.0.0.97
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 0012ABAC07F3CCB0
    Current user is an administrator.
    The current local date and time is 2011-12-31 14:06:21.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is not supported. (16005)
    Video Display Information
    Intel(R) G33/G31 Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:        {7599FAD1-1BB9-4AC6-80AF-404253DC519E}
    Description:            Atheros L2 Fast Ethernet 10/100 Base-T Controller - Packet Scheduler Miniport
    IP Address:             192.168.1.5
    Subnet Mask:          255.255.255.0
    Default Gateway:    192.168.1.1
    DHCP Enabled:      Yes
    DHCP Server:         192.168.1.1
    Lease Obtained:     Sat Dec 31 13:46:09 2011
    Lease Expires:       Tue Jan 03 13:46:09 2012
    DNS Servers:         192.168.1.1
    Active Connection: LAN Connection
    Connected:             Yes
    Online:                    Yes
    Using Modem:        No
    Using LAN:             Yes
    Using Proxy:           No
    SSL 3.0 Support:     Enabled
    TLS 1.0 Support:     Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was unsuccessful.
    The network connection timed out.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-12-31 14:00:02.
    **** Device Connectivity Tests ****
    iPodService 10.5.2.11 is currently running.
    iTunesHelper 10.5.2.11 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8.  Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9.  Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA.  Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB.  Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Connected Device Information:
    rawkiss’s iPhone, iPhone 3G running firmware version 4.0
    Serial Number:       86931UEAY7H
    **** Device Sync Tests ****
    Sync tests completed successfully.

    I have found a fix after doing additional research through this forum. Tech Note #328730 addresses this problem and it works for Photoshop Album 3.2 even though it was written for release 1.0.
    Here is a link that will take you directly to the Tech Note:
    http://kb.adobe.com/selfservice/viewContent.do?externalId=328730
    When using this fix the Tech Note indicates:
    "Imported image data and tags are lost when you re-create the My Catalog.psa file, so you need to reimport images and reapply any tags"
    however it did retain the captions (at least it did for me).

  • Error with Itunes store.

    I'm having trouble with itunes latly. I can access my account but can't get to the home menu or music est. I also can connect my ipod.
    I've recently updated to version 10.4.
    I've run a diagnostic and this is what came up:
    Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
    Alienware Aurora
    iTunes 10.4.0.80
    QuickTime 7.6.9
    FairPlay 1.12.20
    Apple Application Support 2.0.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.2 (333.2)
    Gracenote SDK 1.9.1.485
    Gracenote MusicID 1.9.1.102
    Gracenote Submit 1.9.1.133
    Gracenote DSP 1.9.1.43
    iTunes Serial Number 00DEAAA80EF78510
    Current user is not an administrator.
    The current local date and time is 2011-07-28 15:45:33.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., ATI Radeon HD 5670
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.4.0.80 (x64) is currently running.
    iTunesHelper 10.4.0.80 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:    {DE15643F-6F47-4B90-9DE2-80C47FBD1C9C}
    Description:    Killer Xeno NDIS EDGE Interface
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Wed Dec 31 17:00:00 1969
    Lease Expires:    Wed Dec 31 17:00:00 1969
    DNS Servers:   
    Adapter Name:    {D88B6FD4-4703-474B-94BA-723492D738D7}
    Description:    Broadcom NetLink (TM) Gigabit Ethernet
    IP Address:    192.168.1.100
    Subnet Mask:    255.255.255.0
    Default Gateway:    192.168.1.1
    DHCP Enabled:    Yes
    DHCP Server:    192.168.1.1
    Lease Obtained:    Thu Jul 28 04:27:18 2011
    Lease Expires:    Fri Jul 29 04:27:18 2011
    DNS Servers:    24.116.2.50
            24.116.2.34
    Active Connection:    LAN Connection
    Connected:    Yes
    Online:        Yes
    Using Modem:    No
    Using LAN:    Yes
    Using Proxy:    No
    SSL 3.0 Support:    Enabled
    TLS 1.0 Support:    Disabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-07-28 15:42:54.
    I just want to know if it's just me or if the store is down itself?

    I have been recieving the same error for the last three days (Feb '08) I can access every part of the iTunes store except shopping cart. I get the same message on two different PC's.
    I have been using Shopping Cart as a "wishlist" and really dont want to have the contents cleared as I cant remember everything I've put in there. This bug seems fairly prominent on Apples part based on the number of posts about it in the forums.
    Can someone point me to a good source of info on a fix for this?

  • Setting parental controls in an iTunes movie?

    I know you can set parental controls in the iTunes program generally, but is there a way to tweak an indivusal movie parental controls? Or add parental controls to a single movie or TV show, or music song? I could not find this option when displaying a movies "info". I'd think iTunes would add a parental control settings the user can modify..?

    Try going here and emailing the store about the issue
    http://www.apple.com/support/itunes/musicstore/download/

  • This account has not yet been used with itunes store.Please review your account information

    I get this message everytime I try to sync my iTunes to my iPhone "This account has not yet been used with itunes store.Please review your account information" When I originally bought apps I used my dads iTunes account, but my dad recently passed away and his accounts have (or should have) been closed. I just recently set up a new Apple I.D. and tried to use this, but that's when I get the message.
    iTunes authorization automatically defaults to my dads Apple I.D., so I enter my new I.D. and the message appears "This account has not yet been used with itunes store.Please review your account information".
    I'm frustrated, any ideas? I really don't have the money to pay Apple to fix this!
    Thanks

    I changed my dads password, then went back to sync my apps and when it came to the Authorization, I entered his account name and the new password (which was by the way accepted and changed correctly) to have it come up on the screen as the incorrect password...REALLY!!! I went back and changed the password again...guess what? Same result "inncorect password".
    As I mentioned my dad PASSED AWAY, there is no way I can ask him what his password originally was, i can't accesses his email account as it no longer exists.
    What am I supposed to do, this is very frustrating.
    If I use my new account that's in my name, the Authorization screen just keeps asking for my Dads account.

  • What is the matter with ITunes Store

    What is the problem with iTunes store. Lately I can't get past the front page. When I use either of the 2 drop down menus to move over to the classical or jazz or popular it never goes anywhere but remains on the front page with the annoying banners moving across my screen. Can't seem to access the store. I can't even access the support page from ITunes, had to open Apple ITunes Support from my browser. I am posting here because maybe I will get a quicker response or attention from someone at the iTunes store who maybe pays attention to these community pages.

    Apple problems:
    http://www.apple.com/support/systemstatus/
    Scroll down to itunes store

  • Hello, i am having problems with itunes store. it wont connect almost as if its hanging, any ideas how to fix this problem

    hello, i am having problems with itunes store. it wont connect almost as if its hanging, any ideas how to fix this problem

    BOB we need you urgently
    Perhaps Bob will see this thread, he is the professor in these cases.
    You do not use a WEP password but wpa/wpa2 on router and equipment.
    All equipment connects to WiFi, but for your iPad.
    Even with all other equipment WiFi off, you cannot connect your iPad.
    Your iPad connects to other WiFi nets correctly.
    All resets etc done on iPad and Router.
    Still I am not sure it is your router for sure, frustrating...
    I want to test 2 other things:
    1. in your iPad, set everything OFF in Settings/Cellular, turn off/then/on your WiFi, and see whether it will still not connect...
    2. If that does not do it: disconnect the router as well as the modem from the power, for 15 seconds, then reconnect the modem, let it fully start, then reconnect the routet let it fully start, turn of your WiFi in iPad, then on, and see whether it will connect.

  • HT204406 when matching my music with ITunes store I keep getting error notification

    when matching my music with ITunes store I keep getting the followig message after a while: "A problem caused program to stop working correctly. Windows will close the program and notify you if a solution is available. Could someone tell me how can I fix this problem.
    It keeps disconnecting me and my music stops playing. Thank you
    enriqueroman

    Since about Feb 1 2012 was having this same problem - seemingly started after I had downloaded latest iTunes and Lion updates. I got the error both when trying to update apps on iPhone 4S and MacBook Pro.
    I found the solution on another discussion list.  My iTunes account had an "&" in the name.  I edited the account details through iTunes and this solved the problem immediately.

  • Itunes not connected with itunes store via wifi

    I have problem in connection between my iphone with itunes store when i am using wifi but its ok when i am using cellular

    Plz help .........widows recognized my iphone as a camera......
    But when open itunes not recognized my iphone .......file/device  not light.....
    i want to know this problem from windows ,itunes usb or my iphone
    Iphone 3gs ....... Itunes 11  Version 6.1 (10B141)

  • Anyone having Laging problems tonight with itunes store?

    Anyone having Laging problems tonight with itunes store,I seem to be having some major laging problems,anmd when I click on a song to sample it needs to search URL,,allmost all the time as of tonight? anyone can or have any awnsers thanks..

    its making me mad too
    arghh i want new music =0

  • Why when I go to my account by entering my Apple ID a dialog box  appears with inscription: "This Apple ID has not yet been used  with Itunes Store.Pleas review your account information."

    Why when I go to my account by entering my Apple ID a dialog box  appears with inscription: "This Apple ID has not yet been used  with Itunes Store.Please review your account information."?
    Почему когда я захожу в свой акккаунт в Itunes Store ? всплывает окно с надписью "This Apple ID has not yet been used with Itunes Store. Please review your account information"?

    I would be very grateful if you could help me as soon as all know ourselves))

  • Anyone else having trouble with Itunes store? My account says I have entered the wrong security code for my credit card

    Anyone else having trouble with Itunes store? My account says I have entered the wrong security code for my credit card

    Yes, it happens to me all the time. I deleted an app because it froze the. Tried to redownloading it but it wouldn't let me ivd tried all of my cards and nothing works. I thought it was because I had a negative balance but I have a to of money all accounts. It'd be very helpful if someone could help us out.

  • Can't find the album in Music after buying with  itune store

    after buying an album with itune store I didn't see it in Music.

    Press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
    (85895)

  • HT1386 While trying to update an app I keep getting a "cannot connect with iTunes store"message

    For some reason my iPad say I cannot connect with iTunes store while trying to update an app. I've tried all I know. Any suggestions?

    I am getting the same message. This is what I did to update my apps.
    Go to the App Store and search for one of the apps that needs an update. When the app appears in the search - there should be an Install button next to the app icon. Tap on it and see if the download will start. It worked for me.
    After over two years of owning iPads and never having had this happen before -  this is happened to me twice now in the last two weeks. It's weird, but it happens.

Maybe you are looking for