Parental Controls not working in Mavericks

Browsed related posts & didn’t find an answer.
“Kids” iMac is a 24” mid 2007. Was running Snow Leopard with Parental Controls enabled and working 100% for 3 years.
I never disturbed it because it was working fine for them.
Recently had to upgrade it to Mavericks to run TurboTax (my wife’s account is also on that machine).
Now the Parental Controls don’t work. Timer doesn’t work & all logs are blank. When asking for website permission, it never remembers after I allow it.
I am really frustrated with this.
My iMac is a 24” 2009, also running Mavericks. I made a dummy managed account, and it functions properly.
I’ve gone through the usual steps: turned Parental Controls off/on, restarted, repaired permissions, etc.
I did make a dummy account on the kids’ machine as well, and it worked one time, but just the one time.
Is there a fix, or an update or anything?
Thanks in advance

I upgraded my Mac Pro from Mavericks to Yosemite and am having lots of problems with the Parental Controls settings with Yosemite. By far, it was been the worst Parental Controls experience I have ever had.
I have had to turn off the time limit hours for my kids accounts, as that just aggravates the time limiting features on the OS.
The general time limits for say 1.5 hours a day seem to work, except when I try to extend the time. When I extend the time, the OS seems to accept the modification, but as soon as the account is up and running, it logs them out immediately, and I have to do it again.
I also had to grant access to run all applications on the machine, as I couldn't just grant access to say the Arduino IDE, and have all of it's sub programs be granted automatically. When I dump the settings in XML format, it seems like those sub programs are on the Ok list, but the OS keeps putting up alerts if I want to allow access or not, and it's just too painful to actually use anymore.
It would be nice to get some comments from Apple that they are aware of the issues people are running into, and they are trying to fix them. Everyday there's some other quirk we're running into where I need to turn off some setting I used to have on for my kids.

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Re: Parental Control not Working

FROM A VERY ANNOYED NEW CUSTOMER. THIS IS MY LAST RESORT BEFORE I CANCEL WHAT APPEARS TO BE A RUBBISH 'PARENTAL CONTROL' SERVICE...
Brand new BT Infinity 2 Service installed on Wed 28th Jan. On Fri 30th Jan set router up... logged into bt.com/mybt... first screen showed 'Do you want Parental Controls' clicked 'Yes please'. Responding rotating circle stating 'ACTIVATING'. After a few seconds get standard error message saying 'Sorry, we haven't been able to activate your BT Parental Controls.'
I reported this on Fri 29th Jan... and now it's Thur 5th Feb and still no resolution. After numerous phone calls to BT Broadband Help and 'Parental Controls' support, with 5 promises that staff will call me back by a specified time/date (5 of 7 failed to do so)... and now escalated to level 3 issue... it is still not working.
Reading e-mails on this forum... looks like the service is fundamentally faulty.
Please advise how you can fix this within 24hrs MAX... or we will cancel our contract on basis BT have failed to provide the services contracted.
Many thanks for all assistance you can render.
Solved!
Go to Solution.

Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
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They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Parental controls not working on imac

I have tried setting up parental controls by restricting access to specific websites, but it doesn't work. Anyone have a solution?

Hi potteriesoatcake,
Welcome to the community and thanks for posting!
Sorry for the problems you're having with parental controls. Send me your details and I'll get you sorted. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Saffronfs7 wrote:
If that's the case, it has a big possibility that your son's computer is using a Static IP Address. I forgot to include the steps on how to set Static IP Address on the computer in my previous post. But here it is: http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=aa7f7eb572b6404daf6413c2a643b04a_KBXXX_EN_v1.xml&p...
If your son's computer is using a Static IP Address, you will be able to see it on the Device List even if it is on the router's network.
For Static IP assignment, why not just use the Linksys router's DHCP reservation option to associate the device MAC address with a Static IP? That's what I do to get Static IPs for some of my my devices on my Linksys EA4500 router.
The above linked article talks about changing the TCP/IP settings in the OS to get a Static IP.
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Parental Controls not working in Mavericks

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