Parental controls suddenly activated - without us ...

Hi there,
BT parental controls have suddenly been activated without us asking for it. I noticed it first when trying to access Facebook. I then found out my own website is being blocked (despite no suspicious content!) and as a result also my e-mail. That's a massive problem as I work from home and need my e-mail. I phoned BT last night (Sunday) the call centre told me we'd get a call back today. We didn't. I phoned again tonight and the call centre assured me I'd get a call back tomorrow. Really?
I'm loosing money by not being able to access my e-mail. How do I stop this?
When logging into "My BT" the extra's says: "Parental Controls is being activated on your account and will be available in the next 24 hours. Please log in again later to manage your account."
It's been saying that for at least 48 hours. I cannot change the settings. 
Any help would be much appreciated! Thank you in advance. 
Solved!
Go to Solution.

Hi prim1,
Once contacting the BT care Team (Mods) via the Contact the Mods form they will reply either by phone or email usually within 3 to 6 working days, however you will be given a tracking number immediately after sending the request. Please keep this safe.
Please be aware that this timeframe does not include weekends and Bank Holidays. The timeframe will also vary during busy periods.
Each case is done in a strict rotation so once your mod request has reached the top of the BTCare Team's inbox then they will contact you.
The BT Care Team are a BT UK Based specialist team who have a good reputation for solving customer problems.
Also be aware that if you PM'd the Mod instead of using the correct procedure then the Mods won't pick up your request as PMs are not tracked.
Cheers 
jac_95 | BT.com Help Site | BT Service Status
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    Hi mdrenwick,
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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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