Part of sleep screen message blocks book pages
Problem: Daily Edition PRS-950 2 months old. Yesterday afternoon, I slid the power button to exit sleep mode and a portion of the display screen was obscured. It looked as if a small part of the sleep screen was failing to refresh: at the bottom of the screen, there is an opaque rectangle about 1 1/2 X 2 inches. The right-hand edge of the rectangle is on a slant of about 35 degrees. There looks to be another angled side a bit further to the right, but I can't tell what is on that tiny slice. It shows about ten tiny vertical lines which remind me of a test page from a printer that's out of toner. I've reset the reader and I'm out of ideas.
I'm replying to my own message with a note about customer service for my broken Daily Edition (my $299 paperweight/boat anchor). After getting nowhere online I called the Daily Edition support folks (in India? not an American accent, for certain) and after going thru their troubleshooting process with no change to the screen issue, I was told that, since my Daily Edition was older than 30 days I qualified for a refurbished unit. Try as I might, the 30 day qualification is nowhere to be found in my copy of the product warranty. The two levels of care for my Daily Edition end at 90 days and 1 year. I insisted on getting a new reader and my issue was escalated up the chain (according to the CS rep I spoke to, there being no way to check on that) and not only was I told that the 30-day limit had been passed, but I had to give them my credit card before they'd ship me a refurbished unit. I've owned Sonys all my life and this is a new low in customer service. Nothing I can do, I suppose, except act disappointed and accept what they offer.
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